Trusted Agent profile
★★★★★
200 reviews across 2 offices and 3 platforms
Poole Townsend has two offices, in Kendal and Barrow-In-Furness. Together they have 200 reviews on three platforms, rated 4.6 out of 5 overall.
173
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
4
Reviews on Trustpilot
Business-wide
Poole Townsend's two offices, most reviewed first. Each has its own page.
Showing 172 reviews on Google only. Show every review
5/5
GoogleSo far, in dealing with the sale of our house, Poole Townsend have been excellent. Great communicators and easy to get through on the phone. Frequent updates and always happy to answer queries as they arise. Friendly and professional service.
5/5
GoogleWe experienced the efficiency of Poole Townsend in 2021 when buying our first house in Kendal so decided to choose them when we sold. Everything so far has been dealt with brilliantly and happily we sold within 3 days of our first viewing. I have been particularly impressed by the cheerful and calm manner of Cally Hall who has guided us efficiently through the process so far. Also Amy and Jill have been so helpful. We used the conveyancing services before and were amazed how quickly and efficiently everything was dealt with, particularly so soon after lockdown in 2021so are looking forward to the same excellent service again.
5/5
GoogleBrillant throughout.polite ,professional and available at the drop of a hat .
5/5
GoogleExcellent service, prompt response to any questions, friendly and helpful throughout the whole rental process
5/5
GoogleMia was incredible throughout our whole house buying process, kept us informed, was a joy to communicate with and very proactive. Would highly recommend
5/5
GoogleCally and the Team at Poole Townsend have been great. Very helpful, very engaging and supportive in our journey in finding our new home. Thank you.
5/5
GoogleAndrew is as always professional and kept me up to date on all potential tenants. This is the third tenant he has got us and all have been great. I would recommend Poole Townsend
5/5
GooglePrompt, efficient and knowledgable from first contact with Craig to completion. Sale achieved in good time during the quiet Christmas and January period. Mia kept us updated at every step and answered all questions in a professional manner. No hesitation in recommending Poole Townsend 👍 …
5/5
GoogleGreat service from Poole Townsend in helping me to let out my property. Andrew was always helpful and quick to respond and made sure I was aware of the letting process (as a first timer to letting out). He kept me up to date on applications and viewings along the way. Would have no problem recommending Poole Townsend.
5/5
GoogleRating only, no written review.
5/5
GoogleI tried every Solicitor in Kendal to help me with a declaration form. I had to make an appointment, but PooleTownsend staff helped me out on the spot, very kind and very considerate
5/5
GooglePoole Townsend have been a great service in terms of selling my property. The staff have ensured it was a smooth and efficient process with no issues. I have dealt with them in purchasing a property in the past and I can now say they are just as good at selling them too.
5/5
GoogleI have sold and bought several homes with Poole Townsend over the years. The staff are knowledgeable, professional and friendly. They kept me fully updated, followed up viewings and kept the process moving forward. The legal team are wonderful & have a simple online service to hold all the legal documents in one place. The photography and viewing hosts were amazing. I cannot recommend them highly enough. Incredible team and excellent value for money. I wouldn't use anyone else. Thanks to Cally, Liz, Craig, Jill, Daniel and all the team at PT Kendal.
5/5
Googlegreat responsive and efficient service
5/5
GoogleVery good
5/5
GoogleA pleasure selling my house with them
5/5
GoogleGreat service from start to finish, friendly and professional.
5/5
GoogleKept us up to date, great service.
5/5
GoogleVery helpful, was quick, easy and answered all my questions.
5/5
GoogleThis is the third property which they've sold for us in the as many years. Each property was sold subject to contract within the first few weeks. The team are Knowledgeable and friendly who answer any queries in a timely manor. They gave us very good and detailed feed back re-all of the viewings and kept us well informed throughout the sale process.
Thank you for your recent review of our team in Kendal and we are happy to have helped with another property sale for you. We're looking forward to helping you for a fourth time!
5/5
GoogleI have been dealing with Cally at the Kendal office since I put my house on the market in September and she’s been absolutely amazing. Nothing is too much trouble for her and she’s made me feel less stressed in a very stressful situation. She’s kept me updated throughout the whole process, and I can’t recommend her enough.
5/5
GoogleCally at PT helped us so much with the sale of our house. The process has been so smooth, and it's been a relaxing experience during what could be a stressful time! Getting a sale agreed within about a week of going to market is just fabulous, and a testament to how hard PT work to get a great result for their clients. We'd use them again in a heartbeat!
Hi Jessica-Autumn, Thanks so much for your review of our Kendal Team and specifically Cally. We always try our best to find you a buyer quickly and its seems we were successful for you. We wish you the best in your new home and look forward to helping you again in the future.
5/5
GoogleAbsolutely fantastic couldn’t say a bad word so efficient so fast at getting back and you can tell they really want your house sold for you. We had Mia dealing with our house sale and she has been absolutely fantastic in everything for us 11 out of 10 for her.
5/5
GooglePoole Townsend have been great during the first few steps of buying our house. Cally Hall especially has been so friendly and helpful and I greatly appreciate all she’s done for us so far.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Poole Townsend is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Poole Townsend and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Silver The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Kendal has the most, with 120 reviews rated 4.7 out of 5, followed by Barrow-In-Furness with 107.
The two Poole Townsend offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 1 other industry award since 2023.
