4/5
GoogleFriendly company
Agent replied · 17 June 2024
Thanks for the review Mr Bassett
Trusted Agent profile
Pointons estate agents in Nuneaton, Atherstone and Coventry
★★★★★
130 reviews across 3 offices and 3 platforms
Pointons has three offices, in Nuneaton, Atherstone and Coventry. Together they have 130 reviews on three platforms, rated 3.6 out of 5 overall.
Our offices
Pointons's three offices, most reviewed first. Each has its own page.
- Pointons Nuneaton2 Bond Gate Chambers, Bond Gate, CV11 4AL94 reviews · 83 on Google (3.5)4 in the last 90 days
- Pointons Atherstone74 Long Street, CV9 1AU32 reviews · 23 on Google (4.3)1 in the last 90 days
- Pointons Coventry109 New Union Street, CV1 2NT22 reviews · 13 on Google (3.4)2 in the last 90 days
Reviews on Google
Showing 119 reviews on Google only. Show every review
Google5/5
GoogleWould 100% recommend
Agent replied · 17 June 2024
Thank you for your review Fay
5/5
GoogleFantastic property agency. Have helped me no end.
Agent replied · 17 June 2024
Thank you for the review
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thanks Tim
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you for your review
5/5
GoogleHigh recommend.
Agent replied · 17 June 2024
Thank you Nicola
5/5
GoogleFantastic service, sold my house within weeks.
Agent replied · 17 June 2024
Thank you for your review. We appreciate your feedback
5/5
GoogleExcellent service from Pointons, Lee keep me updated during the purchase of my house,,,,,Great Service
Agent replied · 17 June 2024
Thank you for your review Sharon Arnold
5/5
GoogleExtremely impressed with the service provided by Lee at pointins. Professional and wonderfully skilled in customer service. Thanks so much.
Agent replied · 17 June 2024
Thank you for your review Nicola,
5/5
GoogleThe lettings manager Claire was wonderful in dealing with my queries about a flat that I wanted to rent in Nuneaton, very responsive and understanding, and I could not recommend them enough.
Agent replied · 17 June 2024
Thank you for your review Richard
1/5
GoogleI have dealt with Pointons in the last 3 years and have always found them satisfactory After my Mum passed away I decided to again use them for the sale of her house. The sale was slow due to the inadequacy of the solicitor that they recommended. But I was very patient and didn’t reallyBlame pointman is at this point for recommending them The house that I was selling had been my family from newbuild my mum and live there for over 50 years and the last two years of her life she developed dementia and had to go into a home which was heartbreaking. Because my mum absolutely loved her home , my one request was that the house would not be sold to anybody that was planning to use it to rent out and this was my only firm request and requirement. Two weeks before the sale after five months of it being up for sale I was told that the people that were buying it were actually going to rent out after everything I’d said asked for checks to make sure that they weren’t going to do that. I immediately became so upset when I found out and pulled out of the sale. Pointons called me to say that the people were so upset and were actually crying and had promised that they would not rent it out they loved the house and they were going to live in it and there was no way they were going to rent it. I slept on this overnight and believed them to be genuine and Pointons to be genuine telling me at this point , so then I agreed to again proceed with the sale...The sale went through which was emotional again for us as a family Three weeks after the sale I had a phone call from Pointons telling me that the people had gone back on their word and were indeed renting it out I was mortified and it made me feel quite poorly. I asked Lee on the phone how we knew this and he said that he had heard this through the grapevine and his sources. Today my daughter has driven past the house and low and behold the TO LET sign is up with Pointons I know business is business , but it would have been the decent thing for them to tell me that they were actually going to deal with the rental of my moms house and it makes me wonder deeply if they actually knew all along that my mum‘s house was going to be rented and they were going to deal with it I am very very disappointed in pointings and I’m sorry but I will never use you again and never advise anybody to use you because you are dishonest. I would’ve gladly pulled out that sale right until the last moment if I’d of known it was going for rental.... you’ve just added extra heartache to what’s been the most horrendous two years of our lives I am so disappointed in your company
Agent replied · 17 June 2024
Karen, Thank you for your review. I can categorically state that we advised you regarding the steps as we discovered the status of your purchaser, even down to the fact that the buyers had given our rental department their instructions to let, out of courtesy we did inform of this. When we discovered that the buyer was not going to occupy as there own home we also advised you of what we had discovered as we appreciated the nature of your previous sale was that of a buy to let nature and you refused to sell the property too that specific buyer. The buyer that completed on your, once discovered maintained this house was for them. It wasn’t until two weeks prior to the completion that we discovered and we did advise you of this and gave you the choice to start the process of finding an alternative buyer knowing your thoughts about the previous offer / buyer. It is regret that you feel like this Karen as we continued to maintain a professional and sympathetic understanding and hence fore-warned you of events relating to sale, after completion - something which is above and beyond
5/5
GoogleLee was excellent when pointons sold my leasehold flat, he was chasing non responsive solicitors and kept me updated all the way through, I had very little to do as pointons took care of everything, would highly recommend. Price was good too, cheaper than all the other quotes I had.
Agent replied · 17 June 2024
Thanks for the feedback Sarah
5/5
GoogleA great professional team who always have time for you. Cathy, Claire and Keiron were all particularly helpful and patient. First class service and would thoroughly recommend. Thank you. Karen Owen (tenant).PositiveProfessionalism
Agent replied · 17 June 2024
Thank you for your review
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleVery quick to take my rent but very slow when an issue with the property is reported.
Agent replied · 17 June 2024
Hi Paul, Sorry to here this however as you are aware we are at the hands of your landlord
1/5
GoogleDisgusted how you have treated a very good friend of ours, buying her property under the conditions to not rent it out. And you have done exactly that. !NegativeProfessionalism
Agent replied · 17 June 2024
Hello Ben, we don’t buy properties ourselves, we connect buyers with sellers. It is regret that our client, your friend, feels like this as we continued to maintain a professional and sympathetic understanding. We hence fore-warned our client of events relating to the sale, after completion - something which is above and beyond.
5/5
GoogleThe Pointons Letting service was superb, can highly recommend. Thanks to Rentals Manager Claire and Letting Negotiator Cathy.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Thanks Mark
5/5
GoogleThey are very nice people to do business with
Agent replied · 23 August 2024
Thank you Martin
5/5
GoogleA warm friendly team who were just fantastic, would recommend.
Agent replied · 11 June 2024
Thank you for your review it is greatly appreciated
5/5
GoogleExcellent service from Pointons Estate Agents in Atherstone - Mark was an absolute gem who provided outstanding service. Highly recommend - would give 6 stars if it was possible.
Agent replied · 11 June 2024
Thank you for your review. We appreciate your feedback
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you Casey
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Pointons and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
British Property Awards by year, 2025
2025 1 Gold The British Property Awards 2025 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Pointons
Which Pointons office has the most reviews?
Nuneaton has the most, with 94 reviews rated 3.5 out of 5, followed by Atherstone with 32.
Where are the Pointons offices?
The three Pointons offices, by town:
- Atherstone: 74 Long Street, Atherstone, CV9 1AU
- Coventry: 109 New Union Street, Coventry, CV1 2NT
- Nuneaton: 2 Bond Gate Chambers, Bond Gate, Nuneaton, CV11 4AL
Has Pointons won any awards?
Yes. At The British Property Awards 2025 its branches won 1 Gold award.
