Trusted Agent profile
★★★★★
32 reviews across 2 platforms
74 Long Street, Atherstone CV9 1AU
Pointons's Atherstone office at 74 Long Street is rated 4.2 out of 5 across 32 reviews on two platforms, including 23 Google reviews rated 4.3. The 9 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Atherstone office, from every platform, shown as written. First names only.
5/5
TrustpilotKerry and the team are amazing
Kerry and the team are amazing. Such great communication, can’t do enough for you. Also after I had moved in the property she was still very helpful and very prompt with help after the move in. Breath of fresh air. Thank you. Tommy
5/5
TrustpilotTrustworthy in a difficult situation
I have been involved with trying to purchase a property which was in a very complex structure of probate and trusts Luca at Pointons has shown such tenacity in working through all the minefield of people involved keeping me n the picture despite the fact I was out of the country whilst he was dealing with it. He also succeeded in finding me a suitable buyer for my house showing them around in my absence and communicating updates of the situation to me via email and phone.
Thank you for your comments Mrs Smith,
5/5
GoogleI recently completed the purchase of my first home, and would like to underscore just how integral Pointons Atherstone (and Mark Thompson in particular) were to the process. I am very, very 'green' when it comes to property and the purchase thereof, but Mark and co made it both seamless and stress-free. Indeed, Mark was instrumental in the whole process from offer to exchange, all whilst being friendly, knowledgeable and ceaselessly helpful at all times. In short, I can't recommend Mark and the staff at the Atherstone Pointons branch highly enough. They're a class act, and I wouldn't hesitate to recommend them if you're seeking to buy or sell a home. Jamie
Thank you Jamie
1/5
GoogleTl:dr - They're incredibly unprofessional, rude and they lie to you. I also now own my own house with lodgers , so I know how it should be from both a landlord / tenant perspective This is a terrible estate agent. When it comes to Pointons they lie to you, and then when you query why certain services are potentially about to be cut off due to a lack of communication from either their part or any of their partner's part, they immediately try blaming you and then patronise the tenants In addition, when tenants bring up issues, they treat us as if we're employees. It must be an incredibly toxic environment to work for Craig especially acts like as if he's got a little bit of power and bullies people with it. At the time I was quite a bit younger, and on placement via University. Estate agents do often see students as easy targets. I think it's incredibly dodgy that Pointons didn't like me emailing them too, after my complaints about lack of communication, asking me to phone them when they knew full well that there would be no trail of said call. I wouldn't recommend any tenant here. You can also see from their reviews that Pointons Atherstone have reviewed them too, giving them five starts which just shows again how shady they are as a business. I've taken a screenshot of this should they delete it.
1/5
TrustpilotDo NOT rent with Pointons
Do NOT rent with Pointons if you want to be ignored for months on end about issues that need fixing. I had a flat inspection in October, and told Ethan Pointon a list of things that have broken or aren’t working as they should, for the price I pay of 875£ a month. I have called them probably 20 times between October till now, along with multiple emails of why things haven’t been fixed yet. I was then told that they had nothing on the system about the issues, even though I had told them twice and emailed the issues over. No answers. A massive waste of time, and no duty of care for their residents. Don’t waste your time renting with them, as all they want is the money and don’t care about the living conditions.
1/5
GoogleTerrible made appointment never turned up would not recommend let downs .
We sincerely apologize for the inconvenience you experienced with your appointment. This is not the level of service we strive to provide, and we appreciate your feedback. Please know that we are investigating this matter to ensure it doesn't happen again. Your experience is important to us, and we hope to regain your trust in the future. Thank you for bringing this to our attention.
5/5
GoogleOutstanding service from start to finish - James and Luca were ace
Thank you Mr Thwaites, aim to please
5/5
TrustpilotExcellent Service
One of my Coventry flats has been consistently managed by Pointon's since they took over my previous Letting Agents portfolio in 2021. I was slightly concerned as I had a great relationship after being with the former company for several years.
5/5
TrustpilotWe would recommend Pointons for House…
We would recommend Pointons for House Sales as we thought they were excellent in what they did for us,very informative,and kept us updated on a regular basis,we were very impressed with their work
5/5
GoogleWe just brought our first home and Pointons (particularly Mark) were so helpful every step of the way. We would definitely recommend them for selling or buying a home.
Thank you Alex, it’s nice for the team to receive your thoughts
5/5
GoogleMark at Pointons, Atherstone has been very professional since beginning of sale on our behalf. Achieved full asking price, and remained in touch and supportive throughout duration of sale. Would definetely reccomend Pointons, Atherstone.
Thank you for your feedback
5/5
GoogleExcellent service from Pointons Estate Agents in Atherstone - Mark was an absolute gem who provided outstanding service. Highly recommend - would give 6 stars if it was possible.
Thank you for your review. We appreciate your feedback
1/5
TrustpilotI WOULD NOT USE POINTONS AGAIN
I would not use Pointons again to manage my rental property. They neglected to follow up on the maintenance of a repair issue that could've resulted into a serious health issue. In addition to that they refuse to take any accountability for the issue/ damages which had occurred. They had ceased communication to me by email in order to avoid their responsibility.
5/5
TrustpilotVery helpful
We found our home through Pointons. We used Nuneaton branch and Senior Estate Agent Lee was brilliant and very helpful in a very stressful time. Thank you and good luck.
5/5
GoogleGreat estate agents to work with. If you're looking to sell your property, I would highly recommend Pointons. A special mention to Mark Hambridge who goes that extra mile for his clients and consistently delivers an excellent service.
5/5
TrustpilotTenant found were good
Tenant found were good, payments on time and payments have been prompt
5/5
GoogleWould highly recommend Pointons for anyone looking to sell their property. Very professional, always keen to help and friendly throughout the process. A special mention to Mark Hambridge for taking care of our mutual customers.
5/5
GoogleA great support and professional service when making the decision to purchase our new home Mark Hambridge was our point of contact and nothing was ever too much to ask would highly recommend
5/5
GoogleMark was very helpful and could always be contacted on the phone. He went over and above to be of assistance to us. I would recommend him friends and family.
5/5
GoogleA brilliant estate agent good at their job and always there to answer questions and give help highly recommend them x
Thank you for your comments and review
1/5
TrustpilotPoor service provided
The process of selling our property through Pointons did not run smoothly. I was disappointed with the poor communication of some staff. I even emailed James, the Director who did not reply to my email regarding issues with the service provided.
5/5
GoogleGreat ,attentive, honest service. Highly recommended
Thank you for your feedback
5/5
GoogleHaving recently sold my house through Pointons I have to say how great they were. They made the process a whole lot easier and kept me updated a long the way. I'd like to say thank you to the whole team and I will be recommending you to all my friends.
5/5
GoogleA warm friendly team who were just fantastic, would recommend.
Thank you for your review it is greatly appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pointons's Atherstone office has 32 reviews across two platforms: 23 on Google, 9 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Pointons is rated 4.2 out of 5 across all 32 reviews, and 4.3 out of 5 on Google from 23 reviews, checked 9 October 2026.
Pointons, 74 Long Street, Atherstone CV9 1AU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.