1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Who are you?
Trusted Agent profile
Pointons estate agents in Nuneaton, Atherstone and Coventry
★★★★★
129 reviews across 3 offices and 3 platforms
Pointons has three offices, in Nuneaton, Atherstone and Coventry. Together they have 129 reviews on three platforms, rated 3.6 out of 5 overall.
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Our offices
Pointons's three offices, most reviewed first. Each has its own page.
- Pointons Nuneaton2 Bond Gate Chambers, Bond Gate, CV11 4AL94 reviews · 83 on Google (3.5)4 in the last 90 days
- Pointons Atherstone74 Long Street, CV9 1AU32 reviews · 23 on Google (4.3)1 in the last 90 days
- Pointons Coventry109 New Union Street, CV1 2NT21 reviews · 12 on Google (3.6)1 in the last 90 days
Reviews on Google
Showing 118 reviews on Google only. Show every review
Google1/5
GoogleVery unprofessional
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Who are you?
1/5
GoogleUnprofessionalism at its peak Refuses to refund my holding deposit even after I passed credit and right to rent checks. Never answers call. Never calls back.
Agent replied · 13 June 2025
We have answered your email, your previous landlord refused to rent to you again as the condition you left your former home, therefore adverse landlord reference, equals failed reference
1/5
GoogleRating only, no written review.
1/5
GooglePoor management.
Agent replied · 12 April 2025
I can’t see you was ever client - just goes to show how reliable reviews can be
5/5
GoogleGreat company to work alongside in providing cleaning services to the properties they manage. It's clear the team at Pointons care about their customers based on their attention to detail in the planning and review of the cleaning process from start to finish.
Agent replied · 10 December 2024
Thank you for your feedback
5/5
GoogleHad an absolutely excellent experience with Pointons and to be specific, Kerry. Me and my partner were looking for a new place to rent and both of ours busy schedules was not allowing us to do viewings. It was a very tough task to schedule viewings after 04:30 P.M. when me and my partner finish work every day. I explained this to Kerry and she was 100% supportive of this situation and did extra viewings for later hours by going out of her way and working hours. I didn’t think that any agency would do that because well no other agency was supportive of our schedules and struggles. In simple words, I would definitely talk to Kerry and Pointons again when I’ll look to rent or buy next time because I am sure that they are really supportive and easy to work with as they add a really important factor which is prioritise and personalise. Thanks for all your help Kerry.
Agent replied · 26 August 2024
Thank you for your feedback. I will be certain to pass on your feedback to Kerry and the team.
1/5
GoogleHave rang and emailed and had no correspondence, really disappointed with the communication as everything else has seemed OK
Agent replied · 24 October 2024
Holly, your email was answered yesterday, please check your spam folder as this is unjustified
5/5
GoogleVery professional & helpful, would definitely recommend
5/5
GoogleProfessional, friendly and helpful all the way through the sales process! Wouldn’t hesitate to use again! Thank you!
Agent replied · 23 August 2024
Thank you for your business and your review
5/5
GoogleIt is always good to know you have a strong team behind you when you put your house on the market and this is what Pointons provided for me. From the start when Daniel came round to see the house, he was positive, realistic and empathetic. House was sold in the first week. I cannot recommend the team highly enough. Thanks
5/5
GoogleRating only, no written review.
5/5
GoogleWe found our experience with the staff at Pointons excellent, very attentive and professional.
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Who are you?
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you
5/5
GoogleJust completed our first purchase today. Pointons were absolutely amazing. Kept us up to date, helped with challenges and really show care and amazing customer service. Massive thank you to Ciaran, really went the extra mile
Agent replied · 17 June 2024
Thank you Alun
1/5
GoogleMy partner has been emailing and calling Pointons regarding the property they manage that joins our home, the top of the garden had a large tree that we had to complain about 2 years ago as it was overhanging our entire garden, putting pressure on the fence and we were advised was not legal due to its huge size, the tree was finally taken down but everything was left dumped at the top of the garden, it has since got wildly out of control and has now taken our fence down, 4 panels and the posts, from the weight of it all against our fence, we have a dog and 2 children and a garden we can't let them out in safely, keep being fobbed off, have been for over 3 weeks, I would suggest you make contact this week as you will be leaving me with no option but to bring my destroyed fence down to dump in your your office and you can send that to the landlord. EDITED: you may want to consider responding to a google review after reading and understanding the issue and also looking into the individual who has left it, to start it is not just a simple case of clipping branches and throwing them over the fence, if you had read what I had written and digested it you would understand that the tree was cut down 2 years ago, all 60 feet of it has been left on the ground where it originally stood, what has now happened is the jungle like growth that has evolved around it has grown outwards, Below the top of the fence, and the weight of that has pushed 4 fence panels and posts over. secondly at no point during any phone calls has anyone disclosed that the landlord has been contacted and are refusing to pay for the damage, we just keep being told we will get a call back, this has happened again when I called this morning. Thirdly, If you had bothered to wait until the morning to check the details of the property and the people who are complaining you will see that I am in fact a client of yours as I purchased my house through you, I certainly won't be selling it through you though. Maybe try not to be so sarcastic in your response because all you are able to see and try and defend is that 1 star, responding appropriately normally inspires the author to change that original rating.
Agent replied · 17 June 2024
Well typically you are not a client yet you see the reason to leave a one star review. If the owner of the property will not authorise us to spend his money, we cannot do this as I’m sure you would not allow us to spend your money. You have the legal right to trim the tree and throw the branches back over. So it’s not a case of being fobbed off, it’s merely out of our control
5/5
GoogleRating only, no written review.
Agent replied · 23 August 2024
Thank you for your review
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you for the review
4/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you Mr Coleman
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you Alun
3/5
GoogleOk
Agent replied · 12 October 2026
Who are you?
1/5
GoogleBooked in for a valuation, they did not turn up this was booked by my neice for 2nd march 09.30
Agent replied · 17 June 2024
Julie, we have nothing listed to value any property in your name ! We don’t even have you listed and request that you call the office to discuss
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Pointons
Which Pointons office has the most reviews?
Nuneaton has the most, with 94 reviews rated 3.5 out of 5, followed by Atherstone with 32.
Where are the Pointons offices?
The three Pointons offices, by town:
- Atherstone: 74 Long Street, Atherstone, CV9 1AU
- Coventry: 109 New Union Street, Coventry, CV1 2NT
- Nuneaton: 2 Bond Gate Chambers, Bond Gate, Nuneaton, CV11 4AL
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