Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotJust wanted to take this opportunity to…
Just wanted to take this opportunity to say thank you to Lisa Hughes.I have lived at my property for over 10 years and in that time have gone through many Property Managers who have been less then competence in managing.Lisa has been the only manager to resolve my reported repairs and complaints. Great communication and even a site visit (first one who has).
David · 20 November 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi David, thank you for taking the time you share your experience with us. We'll make sure to pass your feedback onto Lisa and the Property Management team. Please let us know if we can help with anything else. Thank you, Plumlife.
★★★★★ 5/5
TrustpilotPlumlife Home 5*!
Just want to say Plumlife Home have been brilliant at liasing with various mortgage companies, housing association etc. This is mostly down to Rachel Eardley has gone above and beyond for me in a way that any new homeowner-to be could hope for.Would 100% recommend based on the level of professionalism and service Rachel has consistenly given me throughout the whole process.
Rhys · 10 November 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Rhys, thank you very much for sharing your experience with us. We will share your feedback with Rachel and the team. We want to wish you the best in your new home! Many thanks, Plumlife.
★★★★★ 5/5
TrustpilotJade our manager at Annesley Crt Monton…
Jade our manager at Annesley Crt Monton is very helpful in all situations, whether it be an enquiry,repair, or query. Brilliant manager.
Christine · 17 October 2023 · Plumlife Homes
Agent replied · 14 June 2024
Thank you for leaving such a positive review about Jade. We're so glad to hear that she's gone above and beyond to help out. We'll make sure that we pass this comment onto Jade and her manager.Thanks again and have a great week, Plumlife.
★★★★★ 4/5
TrustpilotJade has been great in helping us with problems as residents
As a resident, experiences with Plumlife in the past have been varied, but I am very happy with Jade who takes care of our problems in a timely and professional manner.
Jos · 18 August 2023 · Plumlife Homes
Agent replied · 14 June 2024
Thank you for leaving such a positive review about Jade, we'll make sure this is passed onto her and her manager.We're glad that you're now having any problems resolved really quickly. If there's anything else you need from us, or anything we can do to make our services even better then please do let us know!
★★★★★ 5/5
TrustpilotWould recommend Ian
Throughout the whole process Ian has been fantastic, very reassuring and supportive. He has made buying our first home easy and enjoyable and has always been on hand to answer any questions. We love our new home and would highly recommend Ian to everyone
The · 10 August 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Laura,Thank you so much for taking the time out of your day to share this, it always puts a smile on our face when we hear of someone who has had a positive journey with Plumlife. We're really glad all your questions have been answered and that the process of purchasing your new home was easy.Have a great week and we hope you're settled into your new home, Plumlife.
★★★★★ 5/5
TrustpilotGreat customer service from Ian Burns
Ian Burns our sales advisor from Plumlife has been fantastic, with the completion period changing constantly (through no fault of plumlife) he was always keeping us updated, whenever I had a query or concern Ian would always respond to me promptly with an answer, and if he wasn't sure he would go out of his way to find out.Thank you Ian, and Plumlife for making this completion and transition into our new home a lot less stressful :)
Jen · 3 August 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Louise, we're so pleased to hear that you had a five star service from Ian. We're really glad the process went smoothly and we hope you're enjoying your new home and have settled in?If you need anything else, you know where we are!Thank you, Plumlife!
★★★★★ 5/5
TrustpilotDefect
After moving into a Plumlife property in February I had issues with contacting the housing developer to sort a defect in the kitchen. I contacted Plumlife and Liam has gone above and beyond to resolve the issue after constant back and forth with the developer and me personally getting nowhere. Within days of contacting Liam he has this sorted and a technician was arranged to attend the address.
Rosie · 1 August 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Rosie,Thanks for sharing this with us. We're sorry you weren't originally able to contact the developer but it's great to hear Liam was able to help resolve this.We'll make sure to pass this great review onto Liam and we hope everything in your kitchen is sorted now. Please let us know if we can help with anything else. Thank you, Plumlife.
★★★★★ 5/5
TrustpilotVery good communication throughout the…
Very good communication throughout the process and always there to help when I had any questions that needed answers
Alex · 31 July 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Alex,Thank you so much for taking the time out of your day to share this, it always puts a smile on our face when we hear of someone who has had a positive journey with Plumlife. We're really glad all your questions have been answered and if you have anymore, you know where we are! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotFive star service…
Fantastic service from start to picking up keys. Excellent communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian. Beautifully finished homes. Really great experience. Took the stress out of moving. Could not recommend enough.
Louise · 31 July 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Louise, we're so pleased to hear that you had a five star service. We're really glad the process went smoothly and we hope you're enjoying your new home and have settled in?If you need anything else, you know where we are!Thank you, Plumlife!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service - especially Ian Burns who was always there to help and had a lot of knowledge, he helped me through the process and would always pick up the phone straight away to help with any questions I had. I didn’t have much knowledge being a first buyer, however Ian eased the process. Thank you
Jodie · 15 July 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Jodie, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotHighly recommended from start of application to completion
We have nothing but praise for Plumlife with the acquisition of the property. We primarily had Ian Burns working on our behalf who was nothing short of fantastic. He made the acquisition of the property as smooth and as hassle free as it could possibly be from the initial phone call to completion of the property and dealt with everything in a friendly professional manner. We cant possibly recommend him highly enough. A credit to plumlife.
Daniel · 13 July 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Danny,This was a real pleasure to read, thanks for leaving this review for us. We're really glad that every step of the home buying journey was positive, that's what we thrive on. We'll make sure this great message is passed onto Ian and his manager.Have a great day, Plumlife!
★★★★★ 5/5
TrustpilotVery helpful.
Sales Advisor Ian Burns was very helpful, answering my many, many questions.
Angela · 19 May 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Angela,Thank you for leaving this great review about Ian, we are sure he'll be pleased to read it. We are more than happy to answer all the questions that you're unsure on, if you need anything else at all - you know where we are!Thank you, Plumlife Homes.
★★★★★ 1/5
TrustpilotAppalling estate management company
Appalling estate management company Dangerous trees !footpaths not up to standard and doesn’t fall under the definition of a footpath graffiti rubbish and broken glass every where I live in a rubbish tip
Dave · 10 May 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Dave,Thank you for taking the time to leave us a review. We can see you have left a review before, so we sincerely apologise if you have not been able to contact us to address your concerns.As before, we would love the opportunity to investigate this for you. Without knowing details of where you live, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk and marketing@plumlife.co.uk? We will do everything we can to investigate this asap.We hope to be able to speak to you soon.Thank you.
★★★★★ 5/5
TrustpilotGreat service
Great service, explanations and patience with first time buyers from Ian. He went through everything in plenty of detail. We appreciated the good mortgage brokers and solicitors that he advised.
Mr · 4 May 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We're also really glad to hear that you had a positive collaboration with the mortgage brokers and solicitors!Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotFantastic company with amazing staff
Great customer service from Kelly and Ian. Available when needed and helped the process of buying our first home as a family go so smoothly especially with the run up to Christmas. We were worried that we wouldn’t be in our home in time for Christmas but Ian pulled out all the stops to ensure we were. I couldn’t recommend them higher. So friendly and always went above and beyond for us. I would give 10 stars if that was possible
Lindsay · 4 May 2023 · Plumlife Homes
★★★★★ 5/5
TrustpilotWonderful experience and lovely…
Wonderful experience and lovely support, really appreciate Ian's input and initial guidance.
Lisa · 3 May 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Lisa, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotFully enjoying the home and Ian the…
Fully enjoying the home and Ian the sales person has been both professionally friendly and knowledgeable.
Samantha · 2 May 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi, thank you for leaving this great review. We're so glad that you're enjoying the home too, we hope you continue to settle in well!
★★★★★ 5/5
TrustpilotOur sales advisor was called Ian Burns-…
Our sales advisor was called Ian Burns- we couldn’t praise him enough and sold us our perfect dream home. He kept us updated with everything all along the way and step by step how the process was going. Excellent professional service, thorough and efficient. I would highly recommend Ian, he couldn’t do enough for us.
John · 28 April 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi John,Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotAmazing first-time buying experience with Plumlife!
Where do I even start?.... I now live in my dream home and it is all thanks to Ian Burns, who has been so amazing, personable and professional throughout the entire purchasing process. Ian has made the whole process with Plumlife so smooth and seamless, with constant communication and updates, to providing reassurance and support when certain things didn't go as planned. I was a first-time buyer so had limited knowledge about mortgages initially, but Ian recommended a trusted mortgage advisor and solicitors who literally did everything for me. Ian went ABOVE and BEYOND to help me secure my home and has still been on hand to sort out any issues (minor ones may I add) following moving in, and I know I can still contact him with any future queries, which adds an extra layer of security. I am so grateful to have had such a positive experience with someone who genuinely cares about people and doesn't just want to make quick/thoughtless sales. Ian is an absolute asset to Plumlife and I really hope that he is recognised for all his hard work and dedication towards the company, particularly towards the families that he deals with. Thank you so much for everything, Ian...you have helped change mine and my children's lives forever and for that I'll be eternally grateful 🙏🏽🥲You are an Angel, THANK YOU! Xx
Miss · 28 April 2023 · Plumlife Homes
Agent replied · 14 June 2024
Where do we even start to reply to this? Thank you for leaving such a heartfelt and positive review about Plumlife.We're so incredibly glad that you're now living in your dream home. It's also a pleasure to hear that Ian guided you through this process and offered you all the reassurance and support you needed.We'll absolutely make sure that both Ian and his manager see this wonderful review.Please keep enjoying your new family home and if you need anything else at all, you know where we are!
★★★★★ 4/5
TrustpilotAlways there whenever you need anything…
Always there whenever you need anything answering or chasing up all round very helpful and would recommend to others
Steven · 27 April 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Steven, thanks so much for taking the time out of your day to leave a review. We aim to always be there for our customers and so, we're glad you've had a supportive experience and would recommend us to others.If there is anything you think we could be doing better, that would help you leave a 5 star review next time - please drop us a line on marketing@plumlife.co.uk. We review all feedback in detail.Thank you, Plumlife!
★★★★★ 5/5
TrustpilotProfessional and stress free process
Professional and stress free process, I would recommend Ian and plumlife to anyone.
Charlie · 27 April 2023 · Plumlife Homes
Agent replied · 14 June 2024
Good Morning Charlie, We're so glad to read this, ensuring customers have a stress free experience and are communicated with regularly, is really important to us. It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
★★★★★ 5/5
TrustpilotOur house purchase with Plumlife was…
Our house purchase with Plumlife was made easy thanks to Ian the sales advisor who was exceptional from start to finish. Whilst the house was being built Ian did a great job explaining everything to help understand the construction process. He was always available and helpful.
Janet · 24 April 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Janet, thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotMy experience with Ian at Plumb life…
My experience with Ian at Plumb life has been excellent. Ian has been friendly and helpful along the way. The company made the process of buying my first home less daunting and offered guidance. I am very pleased with my new home although I been assured by Ian any minor issues I have brought up will be delt with promptly. Thank you All.
Leith · 16 April 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Leith,Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well.Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotBrilliant Service
We had a right to acquire with plumlife and hadn't it been for them the process wouldn't have went so smoothly. Edward Keane was always available to answer any questions we had. He was very helpful and replied to our queries instantly. Thank you Edward for making the process easy for us.
Nazma · 30 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Nazma, we're really glad the process ending up going so smoothly! We'll make sure to pass this fantastic compliment onto Edward and his manager, thank you.
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