Trusted Agent profile
★★★★★
176 reviews across 2 offices and 1 platform
Plumlife has two offices, all in Sheffield. Together they have 176 reviews on 1 platform, rated 3.8 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Plumlife's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotIan was brilliant from first being…
Ian was brilliant from first being introduced to getting the keys he was brilliant. All the team at plumlife always available to make the transaction easy. Highly recommended
Hi, thank you for taking the time to get in touch. We will pass your comments onto Ian and the Plumlife team, they will be delighted to hear your feedback! We would like to wish you all the best in your new home. Kind regards, Plumlife.
1/5
TrustpilotPlumlife Rubbish
Filthy dirty house presented to me upon completion. Constantly blaming builder who then blames subcontractor. Your piggy in the middle. So many snagging issues unresolved. Rude builder. Plumlife are not bothered.
1/5
TrustpilotComplaint handling and Rent Increase
I put in a complaint with Plumlife regarding a neighbour that was being noisy between the hours of 2 and 7 in the morning. I had tried to speak to the neighbour myself before going to Plumlife but I didn't really get anywhere.
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotIan Burns- Outstanding
Ian was absolutely brilliant from the very first meeting to handing over the keys.
Hi, thank you for taking the time to share your feedback with us, we will pass your comments onto Ian and the Plumlife team. We'd like to wish you all the best in your new home! Kind regards, Plumlife.
4/5
TrustpilotWonder woman
I am really impressed with Katrina at plumblife chorlton derwett ave she is so efficient and professional always answers all queries she a
1/5
TrustpilotMy mother in law has sent several…
My mother in law has sent several emails to plumblife and had nothing back. Recently bought a property no window cleaner, no cleaners are turning up to do corridors and stairwells. Now she cannot open her windows, and the best thing is a large bill has just come for outside gas and electric, cannot speak to anybody about this. Nobody replies.
5/5
TrustpilotA Truly Stress-Free Home Purchase…
A Truly Stress-Free Home Purchase Thanks to the Incredible Plumlife Team!
5/5
TrustpilotAlways kept good communication
Although there were some delays which were out of their hands, they kept me informed and updated throughout and always able to reach to answer any questions I had.
5/5
TrustpilotIan Burns is a credit to Plumlife!
Ian Burns was fantastic throughout our move process! Even when the move was complete he had the courteous to knock on our door to see how we were settling in.
5/5
TrustpilotEverything was great and smooth
Everything was great and smooth. The gentleman ( Ian Burns) from Plumlife was always very helpful, polite and kind. If it was something unclear or if we didn’t understand, Ian was always “on hand” and helpful. All provided information and processes were with no problem. We are happy that we have our new house and that the Plumlife have employees like Ian. Just now we are new happy Plumlife customers.
Hi Katerina, thank you for sharing your feedback with us, we will make sure that this is shared with the Plumlife team. We would like to wish you all the best in your new home! Kind regards, Plumlife.
5/5
TrustpilotJonny was our contact to buying our…
Jonny was our contact to buying our house at centurion village. He was always available and communicated with us on a regular basis. I have absolutely nothing negative to say about our experience with Plumlife and Jonny. We highly recommend them!
Hi Lisa, thank you for taking the time to share your feedback with us. We are really pleased to hear that you had a positive experience! Kind regards, Plumlife.
5/5
TrustpilotIan , the top man!
What can I say ? Ian is a true star of Plum Life.His dedication to what he does and his care for the client is at the highest possible level.He sent information about our house regularly every week, perfectly understanding that on his other side, there were people waiting for every news about what was happening with their house and when they could move in.He always listened to my emails and replied to them immediately, and when there were small delays in handing over our house, he patiently endured our barrage of questions.He guided us through the entire process of buying our house smoothly and painlessly, being with us until the moment we received the keys.In fact, Ian is still with us today, interested in whether everything was okay, even though it has already been two months since we moved in.Well, those wonderful welcome gifts are the last straw.I hope the company gives him an excellent Christmas bonus for everything he does there, he goes much further than he should.Ian, thank you for everything, you are the best!!Plum Life, please take care of people like Ian, because they are the ones who make your company great!
Hi, thank you for taking the time to share your feedback with us, we will make sure that this is shared with the Plumlife team. We are so pleased to hear about your positive experience and would like to wish you all the best in your new home! Kind regards, Plumlife.
5/5
TrustpilotVery happy
Very happy, and Ian was so helpful. He sent photos and videos of the house and understood my particular circumstances. I also loved my tailored welcome gifts, thank you! I wish I could have chosen my own kitchen cupboards and had space fully ready for dishwasher, but this is separate to the service Ian provided.
Hi Hannah, thank you for taking the time to share your feedback with us, we will make sure this is shared with the relevant team members. We would like to wish you all the best in your new home! Kind regards, Plumlife.
5/5
TrustpilotExceptional Service from Ian at Plumlife!
Ian was an incredible help throughout the entire process. He kept me in the loop at every stage, making sure I understood what was happening and what to expect. His communication was excellent, and he always made time to answer my questions and address any concerns. I could see he was working hard to push things through as quickly as possible, and his dedication made the whole experience so much smoother. Thank you, Ian, for your outstanding service and support!
Hi Ciaran, thank you for taking the time to share your feedback. We are really pleased to hear about the positive experience you have had! We would like to wish you all the best in your new home. Kind regards, Plumlife.
1/5
TrustpilotPoor service charge horrific amounts of money for poor service
The absolute worst company I've had the displeasure of dealing with charged nearly a thousand pounds to have a 6 ft piece of wood fitted to porch by a property maintenance company that are not registered with any governing bodies which wasn't finished off they pay lip service at bestt communication is horrendous at best. They sent general maintenance workers not tradespeople to do repairs, which are just bodged they are just a joke wish I had never bought my home.
Hi Karl, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotThis insurance platform is a perfect Blend
This platform is a perfect blend of digital convenience with the backing of industry professionals. They have been an absolute pleasure to work with.
5/5
TrustpilotBuying our first home with plumlife
This was our first time buying a new home and not going to lie the process was daunting. But michelle topping and sarah aylott made this process alot more easier and comfortable. When I needed advice they were there to hand on the other end of the phone. They also checked in through out the process to see how we were getting on with the solicitors and if they needed anything from them. From our first initial meet on putting a deposit down to getting the keys we were very impressed with the service we recieved. We now all happy in a our new home so thanks again
Hi Richard, thank you for taking the time to share your experience with us. We understand that the thought of buying your first home can be daunting, but we're really pleased to hear that you had a positive experience with Michelle and Sarah! We hope you are loving your new home. Kind regards, Plumlife.
5/5
TrustpilotGreat service
Sarah and Michelle were great from start to finish. Initially we were unsuccessful in securing a house, however after a house became available on the development that we were looking at, we got a call and a viewing the same day and put our name to the house. We were then kept up to date for the whole process and we were regularly checked on to see where our solicitors were up to and if their solicitors needed anything from us. I cannot thank Sarah Aylott and Michelle Topping enough for helping us get our first family home.
Hi, thank you very much for taking the time to share your feedback with us, we are so pleased to hear that you had a great experience! We will pass your feedback onto Sarah and Michelle. Kind regards, Plumlife
5/5
TrustpilotExcellent, Brilliant and professional!!
Ian Burns who gave us the BEST customer service experience!! He is professional and really helpful on each steps when we buying, and he always quick response on any questions even after the completion. We are so happy to get the keys and everything goes smoothly. Highly recommend!!
Hi Catherine, thank you for taking the time to share your positive experience with us! We will pass your brilliant feedback onto Ian and the team. We wish you all the best in your new home. Kind regards, Plumlife
5/5
TrustpilotIan from Plumlife was really efficient…
Ian from Plumlife was really efficient and helpful keeping me up to date with any issues and updates to my property. Ian is still on hand after my completion for support. Really good customer service!
Hi Nicola, thank you for taking the time to share your feedback with us, we're really pleased to hear about your positive experience! We wish you all the best in your new home. Kind regards, Plumlife
5/5
TrustpilotIan was great throughout the process…
Ian was great throughout the process kept me up to date on everything that was going on. Thanks for all good help Ian
Thank you for taking the time to share your feedback with us, we're really pleased to hear about your positive experience! Kind regards, Plumlife.
5/5
TrustpilotGreat customer service
Hi, thank you very much for sharing your feedback, we are really pleased to hear about your positive experience with us! Kind regards, Plumlife.
5/5
TrustpilotPersonal letter required
I made contact regarding a letter I needed from Plumlife and the task was designated to Liam Jones. He couldn’t have been more helpful and got back to me really quickly with the letter. He also highlighted that my account was in credit and gave me details of what I’d need to do to reclaim it. He also confirmed it was a true credit after I’d got back to him querying it. I can’t fault his actions and commend him for his service. If I ever need anything more from Plumlife I hope it’s Liam or someone equally conscientious who deals with it.
Hi Anthony, thank you for taking the time to share your positive experience with us. We will pass your feedback onto Liam and the team. Kind regards, Plumlife.
5/5
TrustpilotJim our building manager at Park Hill…
Jim our building manager at Park Hill here in Sheffield continues to do an outstanding job. Often coming in to sort emergencies in his own time, going out of his way to help residents whenever he can, etc etc. Other parts of the estate are managed by RMG and have tons of issues, not so here in Phase 1 where Mr Martin is in charge, long may he continue.
Hi Dave, thank you for taking the time to share your experience with us. We will pass your feedback onto Jim and the Plumlife team. Kind regards, Plumlife.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sheffield (Blue Mans Way) has the most, with 174 reviews rated 3.8 out of 5, followed by Homes with 171.
The two Plumlife offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
