Plumlife estate agents in Sheffield

★★★★★ 4/5

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Ian our sales advisors kept us up to…

Ian our sales advisors kept us up to date throughout are time buying. He was really helpful and answered any questions we had throughout the process. He has checked on us after completion ensuring we are both okay :)Had a few deleys along the way however out of Ian's control!

Olivia · 22 August 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 1/5

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You can pick your house but not your…

You can pick your house but not your neighbours. I have the neighbour from hell.dont leave bins in entry.dont raise your fence to stop neighbours cctv spying on you .dont let grandkids play ball .sticking notes through my letterbox .putting notes in his window .using foul language the list is endless what do plumlife do ....nothing.!

John · 19 August 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 5/5

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Ian Burns review

Our experience with Ian has been a very positive one with quick responses from are emails and calls, nothing seem to be to much trouble from the first meeting at the Novotel hotel too the present day. The service has been very professional.

Franklyn · 11 August 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 1/5

Trustpilot

Appalling customer service

Appalling customer service and threatening letters despite constant please to change details.Fed up and not sure where my service charge is going

Esh · 3 August 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 5/5

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Ian was great throughout the whole…

Ian was great throughout the whole process. He communicated and kept me up to date with progress/pictures when promised. Thank you Ian!

Charlene · 31 July 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 5/5

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Great service

Ian was so supportive, attentive and helpful throughout, making the process seamless - especially for a first time buyer like myself.

Abigail · 30 July 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 1/5

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A realistic view of Shared Ownership

I live in a shared ownership property that is ran through Plumlife/Great Places. I just want to share my genuine experience of this company, as a customer/resident. Firstly, the communication is absolutely appalling. My handbook stated to email the directory, to log repairs and issues. From the get go soon as I lived here, a lot of emails get ignored. To describe the experience as stressful, doesn't do it justice. The house had so many issues, and required constant chasing up due to the lack of email replies. The project manager assigned to the site, is really bad at getting back to you. I raised a stage one complaint about this, and unfortunately it seems not much has changed. Communication is and continues to be a problem, people should not be ignoring emails and no other company would get away with this. I had to create clearly documented cases as evidence, to take this issue further due to no one taking responsibility within the organisation. Whilst compensation is nice, it shouldn't be necessary.Now let's move onto finances. When you first move in, your mortgage and unowned share rent seem quite appealing. Yet as time goes on silly charges come out to play, which you are contracted to pay. How can buildings insurance go from £10 a month to nearly £30? Who signs these contracts which allow these ridiculous rises which are passed on to us. Next is the big increase to service charges, I see absolutely no benefit to the estate paying these. It seems it only benefits someone financially, and we get nothing from it. This week in fact I was advised there is no contract via Plumlife for service charges, and it's still the housing developer until Plumlife finds one. How is that the case for houses built circa Dec 2022? Not a great experience at all, and the lack of care for residents is disturbing. I'd be more than happy to speak to someone in person regarding my experience. There needs to be much better communication on logging issues, the project manager themselves, and management. Ignoring emails is avoiding the issue in the hope it goes away.

Jack · 23 July 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 2/5

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No follow through

I’ve lived in a Plumlife property for almost 2 years. On the plus side the house is lovely and sales staff were very attentive up until completion. The negatives would be as follows - constant chasing of Plumlife, Great Places and Contractors to complete the snag list, most of which I had highlighted before taking ownership of the property, and finally finished just after the 1 year deadline. There has been little contact from them since the 1 year deadline, though I had several letters and emails increasing the rent portion of my property (this has been increased 2 years running).I queried what the properties directly opposite me were going to be before moving in, sales staff weren’t sure but said probably flats. The flats are actually housing association which wasn’t disclosed, (there was no mention of Great Places until I moved in), the rest of the development is shared ownership. Housing association tenants benefit from discounted gardening services which aren’t available to shared ownership tenants. My most recent experience, was a query I sent via email 3 weeks ago regarding the future prospective financial growth of the property, (I was updating my life insurance). I haven’t as yet received a reply. I have noticed they seem capable of following up reviews left on here, if being read by Plumlife please feel free to reply to my email sent 18/06/24!Whilst the idea of shared ownership is a good one, i don’t think it is being executed well by Plumlife/ Great Places.

Helen · 9 July 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 1/5

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They keep sending threatenning letters…

They keep sending threatenning letters to pay them around £200 for a service i never used, didn't even know about them! I have never signed any contract or anything with them!!I called for more info twice and both operators didn't actually know what services they offer, then asked for my email to send me a guide, never recieved it! Emailed them a few times an all the email addresses i have found, no answer back for weeks!Zero customer service, disgusting attitude in their letters threatenning to sue you and "lose your house", in their words.Never agreed to share my data with them but somehow they got it and use it to blackmail me for money.Will seek legal procedures and sue them.

Cristian · 4 July 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 5/5

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Great, friendly and sooooo helpful

Great, helpful and friendly!!! Ian was just amazing and made things go as smooth as possible and took a lot of pressure off - definitely recommend if you're looking for shared ownership, experts in the field!!

Emma · 19 June 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 5/5

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I recently completed on a property & my…

I recently completed on a property & my sales advisor Ian Burns has been absolutely fantastic! Ian kept me informed every step of the way. I didn’t have to chase for an update at all.Ian was happy to answer any questions I had & nothing was too much trouble to answer. He was always very prompt & very efficient.Excellent professional service, thorough and efficient. I would highly recommend Ian. Ian also made the acquisition of the property as smooth and as hassle free as it could possibly be from the initial phone call to completion of the property and dealt with everything in a friendly & professional manner.Keep up the good & excellent work Ian. You are a star & most importantly you are a credit to plumlife!!!

Bunmi · 18 May 2024 · Plumlife Homes

★★★★★ 5/5

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Ian was very attentive and always…

Ian was very attentive and always answered any questions I had efficiently. He made the whole house buying experience much easier by always being on hand. Thanks very much Ian for all your hard work.

Ashlea · 17 May 2024 · Plumlife Homes

★★★★★ 5/5

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Excellent service from start to picking…

Excellent service from start to picking up keys, all the staff at Plumlife were amazing and explained well the process of buying a shared ownership house. Great communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian. We did had a great experience.Could not recommend Ian enough.

Larisa · 12 May 2024 · Plumlife Homes

★★★★★ 1/5

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Terrible house experience

I have to agree with the sentiment to not fill out surveys before everything is satisfactory. First time buyer with shared ownership. I have no response for literally 2 weeks since I've moved in. No proper running hot water or heating. You can't phone them because you end up waiting hours, the chat is the same. The emergency line just cuts off. I called on a so called training day and was told to call back the next day. The builders just block my drive way everyday and I've not even been told I would subjected this and there isn't even a reason for doing it. The ventilation system is broken was told I need to keep this on and runs like a loud building site. So now I can't use the boost switches I got told some nonsense of someone needing to comeback and look at the motor and heard nothing. And to add insult to injury I don't even pay what I've been quoted for my direct debit as the building insurance went up on the 1st April without even being informed so great for my budget! All in all just been a terrible experience for me

Yinka · 4 May 2024 · Plumlife Homes

★★★★★ 1/5

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Absolutely awful company for getting a…

Absolutely awful company for getting a response from, we and another 34 houses on The Chase have paid for 2 garden visits this month and 2 visits in March we had 1 visit in March and nothing since, the lawns are a absolute disgrace, this must amount to fraud taking money and then not doing any work for it,

Suzie · 29 April 2024 · Plumlife Homes

★★★★★ 1/5

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Utterly disgraceful company.Plumlife!

Utterly disgraceful company. I'm paying £136 per month for so called maintenance/management. I've had water pouring into my flat when it rains for 9 days. I've emailed twice, made 6 phone calls, no answer. No callback. So now no payment of maintenance.

Sharon · 5 April 2024 · Plumlife Homes

★★★★★ 1/5

Trustpilot

I had a big problem with my wall and…

I had a big problem with my wall and fences, I report them they don’t care about it, it was before Christmas, still not solved the problems, they said to me we will do it, they send repair team they come to check it and said we couldn’t do it so it’s needs to be done by builders, some body will be get in touch with you I wait a few days and called them again they said we sorry we made a mistake we couldn’t do it your repair. My house still under warranty. So please avoid them, their management is rubbish, they don’t car people’s problems…

Mustafa · 1 March 2024 · Plumlife Sheffield (Blue Mans Way)

★★★★★ 1/5

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The wall at the back of our house…

The wall at the back of our house collapsed very easily due to the strong wind. I've been calling for three months, but they haven't come up with a solution, they say we can't repair the fences because the house is yours, what kind of understanding is this, they get money every three months without interruption. When we have a problem, they say we can't do it, and it's not our responsibility. What are we paying for? They do not produce any solution, I will complain to the council and stop pay management fee will continue to call until a solution.Avoid this company….

Mustafa · 28 February 2024 · Plumlife Homes

★★★★★ 5/5

Trustpilot

Fantastic Experience at Calico Grove, Rochdale Development

We recently purchased our dream home at Calico Grove, Rochdale, through Plumlife Homes, and our experience was nothing short of fantastic. Rachel, our sales representative, was exceptional, guiding us through the process with expertise and enthusiasm. The team's prompt email replies and short call waiting times ensured we were always well-informed. The sales process was smooth, and we were kept up to date every step of the way. Our property at Calico Grove exceeded expectations in every aspect. Highly recommend Plumlife Homes for their professionalism and dedication to customer satisfaction.

Asim · 19 February 2024 · Plumlife Homes

★★★★★ 5/5

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The Marina and park at New Islington is…

The Marina and park at New Islington is always kept in a great clean condition. The caretaker Paul is so friendly and always really helpful.

Faye · 26 January 2024 · Plumlife Homes

★★★★★ 5/5

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Fran Clayton in Legal

Fran Clayton in Legal. We have just sold our Shared Ownership Home and cannot thank Fran Clayton enough for all the help she has given us. Nothing was ever a problem to her and her knowledge is exceptional. She is very accommodating etc etc . Again I would like to say Thank you Fran.

Jane · 15 January 2024 · Plumlife Homes

★★★★★ 5/5

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Paul the caretaker on new islington…

Paul the caretaker on new islington marina is so ace and incredibly helpful

Keith · 9 January 2024 · Plumlife Homes

★★★★★ 5/5

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Katy is a super ⭐️ star

Katy has been very, very helpful and I’m so grateful that she manages our residence. She’s always willing to listen and help. Thank you Katy.

Mrs · 20 December 2023 · Plumlife Homes

★★★★★ 5/5

Trustpilot

Just wanted to take this opportunity to…

Just wanted to take this opportunity to say thank you to Lisa Hughes.I have lived at my property for over 10 years and in that time have gone through many Property Managers who have been less then competence in managing.Lisa has been the only manager to resolve my reported repairs and complaints. Great communication and even a site visit (first one who has).

David · 20 November 2023 · Plumlife Homes