Plumlife reviews

★★★★★ 5/5

Trustpilot

I've purchased my first home with…

I've purchased my first home with Plumlife and the whole process was extremely easy and simple to follow. Jonathon Griffiths has been looking after me throughout the sale process and he went above and beyond to ensure I got everything sorted right on time. The communication was great throughout the process and he answered all the questions I had for him and supported me through the busy legal aspect as well. Thanks again for your help!

KAMILA · 20 April 2026

★★★★★ 5/5

Trustpilot

Great Sales Man

From the moment we started looking for a new home, Liam Jones stood out as an exceptional sales advisor. He was incredibly efficient and understanding our needs and presenting us with suitable options. Liam's professionalism shone through in every interaction; he was punctual, well-prepared, and demonstrated a deep knowledge of the properties. What impressed us most was his helpfulness - Liam went above and beyond to guide us through each step of the buying process, answering all our questions with patience and clarity. Thanks to Liam's expertise and dedication, we found the perfect home and had a smooth, stress-free experience.

Abul · 16 March 2026

★★★★★ 5/5

Trustpilot

Amazing service

I have just completed on my first home today and I have had a brilliant experience with Plumlife. My sales advisor is called Liam Jones who was very helpful throughout the process and kept me informed of any updates and logged any concerned i had in terms of snags. This made my experience so much better and reassuring that I made the right choice. Thank you Liam for all the help!

Husna · 27 February 2026

★★★★★ 5/5

Trustpilot

Duties above and beyond

Over the past few months I have been struggling with how to understand my heating bills. I then spoke to Jim our building manager who came to my property and talked me through how to get a meter read of my meter due to all my bills being an estimated amount. This was not explained to me by the housing manger for my appointments. I would just like to say thank you to Jim for this and going above and beyond his duties. Parkhill in Sheffield would be lost without Jim as he always there for the residents and I find gets the job in hand done.

MR · 7 November 2025

★★★★★ 5/5

Trustpilot

Jim makes all the difference at Park Hill

Dealing with managing agents can be mixed, but Plumblife has been better than most we've experienced. The real difference though was having Jim onsite as the go to person to sort issues and be on top of problems the way only someone on site can do. Thanks.

Stuart · 24 July 2026

★★★★★ 5/5

Trustpilot

Jim (Park Hill) - LIFESAVER!

Jim (Park Hill Phase 1) was an absolute lifesaver! I needed help moving my too-big sofa into the flat. The moving company left it on the ground floor but Jim went above and beyond in helping to take it apart, move it in, then put it back together. I genuinely could not have been happier or more satisfied with a service, especially one that was so happily given.

Aya · 21 January 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Jonathon Griffiths, Plumlife Willowbrook Fields Development Wigan

Jonathon Griffiths has been fantastic throughout our experience, offering clear communication, genuine support, and a friendly professionalism that makes the whole process feel easy and stress‑free; he’s knowledgeable, proactive, and always goes the extra mile, making him a real credit to Plumlife and someone we confidently recommend to anyone considering buying a home with plumlife.Plumlife homes are lovely and morden.

Susan · 28 March 2026

★★★★★ 5/5

Trustpilot

Absolutely brilliant, Richard Capper made our whole experience perfect

From the very first phone call to handing over the keys, Richard was absolutely fantastic, I couldn’t have asked for a better sales advisor. He was so positive and genuinely helpful every single step of the way. Each time I rang, he either answered straight away or called me back quickly, I never felt like I was left waiting or that any questions I had were silly.

Sb · 24 August 2026

★★★★★ 5/5

Trustpilot

Richard Capper was our sales rep and…

Richard Capper was our sales rep and point of contact. He has been great to work with throughout the whole process. Always helpful with plenty of support and follow ups. The process has been smooth the whole way through. From start to finish a worthy 5 stars in my opinion. If you get to work with him your going to find absolutely nothing is a problem.

Dara · 25 August 2026

★★★★★ 5/5

Trustpilot

Jim the site manager at Park Hill Flats…

Jim the site manager at Park Hill Flats in Sheffield is amazing. In the 6 years I’ve lived in the building I cannot count the number of times he has helped me and my family through all manor of maintenance strife.

Consumer · 29 June 2026

★★★★★ 1/5

Trustpilot

Plumlife ruined my life

Plumlife ruined my life. Handover was a peice of paper with meter readings, property was filthy. Had official snagging inspection and 79 faults was found. Some of it is done but still more. There's a matter of my kitchen sink. Attitude of the building manager leave me no option but let my solicitor deal with this. Plumlife blame the builder, builder blame some of the contractors. I regret ever purchase through Plumlife.

Mrs · 10 September 2025

★★★★★ 5/5

Trustpilot

Richard Capper made me feel at ease…

Richard Capper made me feel at ease during the whole process of moving in to my new property. Was / Still is always available if I have any questions which I appreciate. I would recommend them

Shem · 15 May 2026

★★★★★ 5/5

Trustpilot

Had a fantastic experience with Plumlife

Buying my first home was a fantastic experience with Plumlife. Thanks to Joanna and Jonathon the entire process was incredibly simple from start to finish. They helped me at every single stage and truly went above and beyond to make everything easy for me. Many thanks.

Aggie · 21 January 2026

★★★★★ 5/5

Trustpilot

Ian , the top man!

What can I say ? Ian is a true star of Plum Life.His dedication to what he does and his care for the client is at the highest possible level.He sent information about our house regularly every week, perfectly understanding that on his other side, there were people waiting for every news about what was happening with their house and when they could move in.He always listened to my emails and replied to them immediately, and when there were small delays in handing over our house, he patiently endured our barrage of questions.He guided us through the entire process of buying our house smoothly and painlessly, being with us until the moment we received the keys.In fact, Ian is still with us today, interested in whether everything was okay, even though it has already been two months since we moved in.Well, those wonderful welcome gifts are the last straw.I hope the company gives him an excellent Christmas bonus for everything he does there, he goes much further than he should.Ian, thank you for everything, you are the best!!Plum Life, please take care of people like Ian, because they are the ones who make your company great!

Jarek · 19 November 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Ian at Plumlife!

Ian was an incredible help throughout the entire process. He kept me in the loop at every stage, making sure I understood what was happening and what to expect. His communication was excellent, and he always made time to answer my questions and address any concerns. I could see he was working hard to push things through as quickly as possible, and his dedication made the whole experience so much smoother. Thank you, Ian, for your outstanding service and support!

Ciaran · 14 November 2024

★★★★★ 5/5

Trustpilot

Just a thank you to Jim and the…

Just a thank you to Jim and the Plumlife maintenance team who'm look after Park Hill, Sheffield. We've just left after a six year tenancy, great maintenance, always around and happy to help. Joe & Zara at 20 Long Henry.

Joseph · 9 January 2026

★★★★★ 5/5

Trustpilot

Great service

Sarah and Michelle were great from start to finish. Initially we were unsuccessful in securing a house, however after a house became available on the development that we were looking at, we got a call and a viewing the same day and put our name to the house. We were then kept up to date for the whole process and we were regularly checked on to see where our solicitors were up to and if their solicitors needed anything from us. I cannot thank Sarah Aylott and Michelle Topping enough for helping us get our first family home.

Mat · 1 October 2024

★★★★★ 5/5

Trustpilot

Our sales advisor Rachel Eardley…

Our sales advisor Rachel Eardley was superbly accommodating and made the process incredibly simple. She was simply never too busy to help. Often providing clearer help and peace of mind than any other party - including our solicitors.

Graeme · 13 January 2026

★★★★★ 5/5

Trustpilot

Great experience

Bought my first home through shared ownership with Plumlife. The process was fast, and the support and communication from Richard Capper throughout was incredible. He made the process feel easy from start to finish. I received frequent follow ups from him and the few minor issues with the property were reported and fixed very soon after completion. Very happy with my experience

B · 26 June 2026

★★★★★ 1/5

Trustpilot

A realistic view of Shared Ownership

I live in a shared ownership property that is ran through Plumlife/Great Places. I just want to share my genuine experience of this company, as a customer/resident. Firstly, the communication is absolutely appalling. My handbook stated to email the directory, to log repairs and issues. From the get go soon as I lived here, a lot of emails get ignored. To describe the experience as stressful, doesn't do it justice. The house had so many issues, and required constant chasing up due to the lack of email replies. The project manager assigned to the site, is really bad at getting back to you. I raised a stage one complaint about this, and unfortunately it seems not much has changed. Communication is and continues to be a problem, people should not be ignoring emails and no other company would get away with this. I had to create clearly documented cases as evidence, to take this issue further due to no one taking responsibility within the organisation. Whilst compensation is nice, it shouldn't be necessary.Now let's move onto finances. When you first move in, your mortgage and unowned share rent seem quite appealing. Yet as time goes on silly charges come out to play, which you are contracted to pay. How can buildings insurance go from £10 a month to nearly £30? Who signs these contracts which allow these ridiculous rises which are passed on to us. Next is the big increase to service charges, I see absolutely no benefit to the estate paying these. It seems it only benefits someone financially, and we get nothing from it. This week in fact I was advised there is no contract via Plumlife for service charges, and it's still the housing developer until Plumlife finds one. How is that the case for houses built circa Dec 2022? Not a great experience at all, and the lack of care for residents is disturbing. I'd be more than happy to speak to someone in person regarding my experience. There needs to be much better communication on logging issues, the project manager themselves, and management. Ignoring emails is avoiding the issue in the hope it goes away.

Jack · 23 July 2024

★★★★★ 2/5

Trustpilot

No follow through

I’ve lived in a Plumlife property for almost 2 years. On the plus side the house is lovely and sales staff were very attentive up until completion. The negatives would be as follows - constant chasing of Plumlife, Great Places and Contractors to complete the snag list, most of which I had highlighted before taking ownership of the property, and finally finished just after the 1 year deadline. There has been little contact from them since the 1 year deadline, though I had several letters and emails increasing the rent portion of my property (this has been increased 2 years running).I queried what the properties directly opposite me were going to be before moving in, sales staff weren’t sure but said probably flats. The flats are actually housing association which wasn’t disclosed, (there was no mention of Great Places until I moved in), the rest of the development is shared ownership. Housing association tenants benefit from discounted gardening services which aren’t available to shared ownership tenants. My most recent experience, was a query I sent via email 3 weeks ago regarding the future prospective financial growth of the property, (I was updating my life insurance). I haven’t as yet received a reply. I have noticed they seem capable of following up reviews left on here, if being read by Plumlife please feel free to reply to my email sent 18/06/24!Whilst the idea of shared ownership is a good one, i don’t think it is being executed well by Plumlife/ Great Places.

Helen · 9 July 2024

★★★★★ 5/5

Trustpilot

Everything was great and smooth

Everything was great and smooth. The gentleman ( Ian Burns) from Plumlife was always very helpful, polite and kind. If it was something unclear or if we didn’t understand, Ian was always “on hand” and helpful. All provided information and processes were with no problem. We are happy that we have our new house and that the Plumlife have employees like Ian. Just now we are new happy Plumlife customers.

Katerina · 25 November 2024

★★★★★ 5/5

Trustpilot

I recently completed on a property & my…

I recently completed on a property & my sales advisor Ian Burns has been absolutely fantastic! Ian kept me informed every step of the way. I didn’t have to chase for an update at all.Ian was happy to answer any questions I had & nothing was too much trouble to answer. He was always very prompt & very efficient.Excellent professional service, thorough and efficient. I would highly recommend Ian. Ian also made the acquisition of the property as smooth and as hassle free as it could possibly be from the initial phone call to completion of the property and dealt with everything in a friendly & professional manner.Keep up the good & excellent work Ian. You are a star & most importantly you are a credit to plumlife!!!

Bunmi · 18 May 2024

★★★★★ 1/5

Trustpilot

They ignore you when you have a problem

I have called twice (16th & 20th April) regarding an issue with a refund for management charges. Both times the person has not been able to adequately explain the issue and have told me their manager will call me back. No one has ever called me back. Is this the way you treat your customers, ignore them until they stop bothering you? Terrible customer service

Jimmy · 22 April 2026