Trusted Agent profile
★★★★★
174 reviews across 1 platform
Blue Mans Way, Catcliffe, Sheffield S60 5UR
Plumlife's Sheffield office at Blue Mans Way is rated 3.8 out of 5 across 174 reviews on 1 platform. The 174 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
TrustpilotIan Burns review
Our experience with Ian has been a very positive one with quick responses from are emails and calls, nothing seem to be to much trouble from the first meeting at the Novotel hotel too the present day. The service has been very professional.
Hi, thank you for taking the time to share your feedback, we're very pleased to hear about your positive experience! Kind regards, Plumlife.
5/5
TrustpilotMy experience with Ian at Plumb life…
My experience with Ian at Plumb life has been excellent. Ian has been friendly and helpful along the way. The company made the process of buying my first home less daunting and offered guidance. I am very pleased with my new home although I been assured by Ian any minor issues I have brought up will be delt with promptly. Thank you All.
Hi Leith,Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well.Please let us know if you have any further questions! Thank you, Plumlife.
5/5
TrustpilotHighly recommend
Really good experience with Richard at Plumlife, stayed on top of everything and responded to my emails very quickly guiding me through the mortgage process. Great service
Hi Chaya, thank you for taking the time to share your feedback, we're really pleased to hear about your experience with Richard! We will pass your kind words onto him. Kind regards, Plumlife
1/5
TrustpilotPoor Management & Communication.
Unfortunately my experience with Plumlife has soured this passed year. Having previously had no major issues , Plumlife have this year caused confusion and frustration that I feel could easily have been avoided.
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotIan Burns- Outstanding
Ian was absolutely brilliant from the very first meeting to handing over the keys.
Hi, thank you for taking the time to share your feedback with us, we will pass your comments onto Ian and the Plumlife team. We'd like to wish you all the best in your new home! Kind regards, Plumlife.
5/5
TrustpilotExcellent service
Excellent service - especially Ian Burns who was always there to help and had a lot of knowledge, he helped me through the process and would always pick up the phone straight away to help with any questions I had. I didn’t have much knowledge being a first buyer, however Ian eased the process. Thank you
Hi Jodie, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
1/5
TrustpilotPoor service charge horrific amounts of money for poor service
The absolute worst company I've had the displeasure of dealing with charged nearly a thousand pounds to have a 6 ft piece of wood fitted to porch by a property maintenance company that are not registered with any governing bodies which wasn't finished off they pay lip service at bestt communication is horrendous at best. They sent general maintenance workers not tradespeople to do repairs, which are just bodged they are just a joke wish I had never bought my home.
Hi Karl, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotIan from Plumlife was really efficient…
Ian from Plumlife was really efficient and helpful keeping me up to date with any issues and updates to my property. Ian is still on hand after my completion for support. Really good customer service!
Hi Nicola, thank you for taking the time to share your feedback with us, we're really pleased to hear about your positive experience! We wish you all the best in your new home. Kind regards, Plumlife
1/5
TrustpilotBuying a brand-new home should be an…
Buying a brand-new home should be an exciting experience, but unfortunately mine has been anything but.
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot. We hope to hear from you soon. Kind regards, Plumlife
1/5
TrustpilotI wouldn't even give them 1*.
What should have been a straightforward matter turned into months of delays, poor communication, conflicting information, and constant chasing for updates. I was repeatedly passed between teams, given inconsistent false information, and left to do all the work in trying to get answers.
5/5
TrustpilotThank You PlumLife Team
We have nothing but praise to give the Plumlife team (Kelly, and most recently Ian) for the smooth process we went through to purchase our property. Both were never too busy to help with questions and offer advice. Also from a handover perspective to Ian it has been seamless. Thanks for all your help guys, we love our new home!
Hello,We're so glad to read this, ensuring people have a positive experience as they move into a new home is what makes our work so fulfilling.We hope you make lots of amazing new memories in your new home and please, keep in touch!
5/5
TrustpilotBuying our first home with plumlife
This was our first time buying a new home and not going to lie the process was daunting. But michelle topping and sarah aylott made this process alot more easier and comfortable. When I needed advice they were there to hand on the other end of the phone. They also checked in through out the process to see how we were getting on with the solicitors and if they needed anything from them. From our first initial meet on putting a deposit down to getting the keys we were very impressed with the service we recieved. We now all happy in a our new home so thanks again
Hi Richard, thank you for taking the time to share your experience with us. We understand that the thought of buying your first home can be daunting, but we're really pleased to hear that you had a positive experience with Michelle and Sarah! We hope you are loving your new home. Kind regards, Plumlife.
5/5
TrustpilotOur sales advisor was called Ian Burns-…
Our sales advisor was called Ian Burns- we couldn’t praise him enough and sold us our perfect dream home. He kept us updated with everything all along the way and step by step how the process was going. Excellent professional service, thorough and efficient. I would highly recommend Ian, he couldn’t do enough for us.
Hi John,Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
5/5
TrustpilotPersonal letter required
I made contact regarding a letter I needed from Plumlife and the task was designated to Liam Jones. He couldn’t have been more helpful and got back to me really quickly with the letter. He also highlighted that my account was in credit and gave me details of what I’d need to do to reclaim it. He also confirmed it was a true credit after I’d got back to him querying it. I can’t fault his actions and commend him for his service. If I ever need anything more from Plumlife I hope it’s Liam or someone equally conscientious who deals with it.
Hi Anthony, thank you for taking the time to share your positive experience with us. We will pass your feedback onto Liam and the team. Kind regards, Plumlife.
5/5
TrustpilotGreat, friendly and sooooo helpful
Great, helpful and friendly!!! Ian was just amazing and made things go as smooth as possible and took a lot of pressure off - definitely recommend if you're looking for shared ownership, experts in the field!!
Hi Emma, thank you for taking the time to get in touch. We're so pleased to hear that you had a positive experience and received a brilliant service from Ian! We wish you all the best in your new home. Kind regards, Plumlife.
5/5
TrustpilotIan was very attentive and always…
Ian was very attentive and always answered any questions I had efficiently. He made the whole house buying experience much easier by always being on hand. Thanks very much Ian for all your hard work.
Hi Ashlea, thank you for taking the time to share your experience, we will make sure your great feedback is passed onto Ian and the team. We wish you all the best in your new home! Kind regards, Plumlife.
5/5
TrustpilotMy experience with Plumlife has been…
My experience with Plumlife has been largely positive. The sales advisor, Jonny, was professional, responsive, and kept me updated throughout. Despite some delays due to third-party processes, the overall experience was well-handled, and I’m really pleased with how everything turned out.
Hi, thank you for taking the time to share your feedback, we will pass your comments onto Jonny and the team. Kind regards, Plumlife.
5/5
TrustpilotBrilliant Service
We had a right to acquire with plumlife and hadn't it been for them the process wouldn't have went so smoothly. Edward Keane was always available to answer any questions we had. He was very helpful and replied to our queries instantly. Thank you Edward for making the process easy for us.
Hi Nazma, we're really glad the process ending up going so smoothly! We'll make sure to pass this fantastic compliment onto Edward and his manager, thank you.
1/5
TrustpilotThey keep sending threatenning letters…
They keep sending threatenning letters to pay them around £200 for a service i never used, didn't even know about them! I have never signed any contract or anything with them!!I called for more info twice and both operators didn't actually know what services they offer, then asked for my email to send me a guide, never recieved it! Emailed them a few times an all the email addresses i have found, no answer back for weeks!Zero customer service, disgusting attitude in their letters threatenning to sue you and "lose your house", in their words.Never agreed to share my data with them but somehow they got it and use it to blackmail me for money.Will seek legal procedures and sue them.
Hi Cristian, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotBrilliant service!
Rachel and the Sales team at Plumlife have been amazing to deal with. They were very knowledgable in answering my questions on my viewing of Worrall St and acted quickly and efficiently throughout the entire reservation and sales process.
Hi, thank you for taking the time to share your feedback, we're really pleased to hear about your experience! We will pass your feedback onto Rachel and the team. Kind regards, Plumlife.
1/5
TrustpilotSerious Administrative Failures & Lack of accountability
I have had a very poor experience trying to have an ex‑tenant removed from my shared ownership tenancy.
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot. We hope to hear from you soon. Kind regards, Plumlife
5/5
TrustpilotWould recommend Ian
Throughout the whole process Ian has been fantastic, very reassuring and supportive. He has made buying our first home easy and enjoyable and has always been on hand to answer any questions. We love our new home and would highly recommend Ian to everyone
Hi Laura,Thank you so much for taking the time out of your day to share this, it always puts a smile on our face when we hear of someone who has had a positive journey with Plumlife. We're really glad all your questions have been answered and that the process of purchasing your new home was easy.Have a great week and we hope you're settled into your new home, Plumlife.
1/5
TrustpilotTerrible house experience
I have to agree with the sentiment to not fill out surveys before everything is satisfactory. First time buyer with shared ownership. I have no response for literally 2 weeks since I've moved in. No proper running hot water or heating. You can't phone them because you end up waiting hours, the chat is the same. The emergency line just cuts off. I called on a so called training day and was told to call back the next day. The builders just block my drive way everyday and I've not even been told I would subjected this and there isn't even a reason for doing it. The ventilation system is broken was told I need to keep this on and runs like a loud building site. So now I can't use the boost switches I got told some nonsense of someone needing to comeback and look at the motor and heard nothing. And to add insult to injury I don't even pay what I've been quoted for my direct debit as the building insurance went up on the 1st April without even being informed so great for my budget! All in all just been a terrible experience for me
Hi Yinka, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotVery happy homeowners!
The service we have recieved is outstanding. I would definitely recommend! Our sales guy, Ian was very welcoming, honest and explained everything in great depth. Thank you so much for giving us the opportunity to get on the housing ladder and making the process so much more easier!
Hello, we're so glad to read this, ensuring people have a positive experience as they move into a new home is what makes our work so fulfilling. We hope you make lots of amazing new memories in your new home and please, keep in touch!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Plumlife's Sheffield office has 174 reviews across 1 platform: 174 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Plumlife is rated 3.8 out of 5 across all 174 reviews, checked 9 October 2026.
Plumlife, Blue Mans Way, Catcliffe, Sheffield S60 5UR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.