Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotPlumlife give us 3 days notice for…
Plumlife give us 3 days notice for electric price to go from 35p Pkw to 74p pkwCommitted fraud changing us from residential to business When clearly we are residential Now we have no energy price cap on our residential homes see you in Corte
Dave · 29 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Dave,Thank you for taking the time to leave us a review. We would love the opportunity to investigate this for you. Without knowing details of where you live and what this charge is for exactly, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk?In the interim while we wait for details so that our team can start investigating this for you, I can confirm that we do not make any profit on energy bills.Some of our customers on a heat network who pay a service charge, will have recently received a letter from us about an energy bill relief scheme. You can find out more and details on if you could benefit from this, here: https://www.plumlife.co.uk/heat-networks-savings/ We hope to be able to speak to you soon.Thank you.
★★★★★ 5/5
TrustpilotThank you Plumlife
Thank you Plumlife. Ian was always helpful, he would get back to me straight away to answer all my questions. He was professional and clear throughout the process.
Andy · 25 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Andy,Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well.Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotVery happy homeowners!
The service we have recieved is outstanding. I would definitely recommend! Our sales guy, Ian was very welcoming, honest and explained everything in great depth. Thank you so much for giving us the opportunity to get on the housing ladder and making the process so much more easier!
Danny · 23 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hello, we're so glad to read this, ensuring people have a positive experience as they move into a new home is what makes our work so fulfilling. We hope you make lots of amazing new memories in your new home and please, keep in touch!
★★★★★ 5/5
TrustpilotMy journey with the sales rep has been…
My journey with the sales rep has been excellent. Ian and I have been communicating back and forth throughout the buying shared ownership process. Even though it took a while, we finally got there at the end. When presenting the keys, we had a tour throughout the house and he kindly showed me key access points. I am greatful to plumlife for making my dream of buying a dream property come true! 10/10
Atikul · 23 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi,Thank you so much for taking the time out of your day to share your story, it always puts a smile on our face when we hear of someone who has been excited about their new home and is now loving it! We're really glad to hear that Ian was able to help you through this journey too, we know it can be a stressful process buying a home. We'll make sure this comment is passed to Ian and his manager.
★★★★★ 5/5
TrustpilotOur sales agent Ian was great
Our sales agent Ian was great. Always did his very best to help us where possible throughout the process!
Joe · 18 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Thanks Joe, we're glad to hear you had support all throughout the process and we'll make sure this wonderful feedback is passed onto Ian and his manager.We hope you have a great time in your new home!
★★★★★ 5/5
TrustpilotEdward was so helpful and professional…
Edward was so helpful and professional and he saved our lives 😊 He really went out of his way to provide the information we needed to purchase a new house.
Gerald · 17 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Gerald, thank you so much for leaving this wonderful feedback. We'll make sure it's passed onto Edward and his manager.We hope the rest of your home buying process goes just as smoothly, please let us know if you need anything else!
★★★★★ 5/5
TrustpilotVery smooth and always updated with…
Very smooth and always updated with dates and progression of the new build Very friendly staff who always helped with any queries or concerns that I had
Fiona · 15 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Thank you so much for taking the time to leave this great review, we really appreciate it. We hope your journey with Plumlife continues to be a positive one.
★★★★★ 5/5
TrustpilotPraise for Karen's performance
We because Assistant development project manager - Mica Vanden don't want to repair at home, talk about the pipes are self-destroying, destroying, destroying, self-destructing, would rather give us our complaints and karen to follow up Handle and deal with follow up follow up follow up and fast poo poo poo there is and there is come come come come come come come come come come come I repair and repair, if the company's employees are like Karen, I'm sure the company The prestige of will be upgraded to a higher level.I don't know if it's useful to complain about Mica Vanden here, but at least I can sincerely praise karen
Ryan · 13 March 2023 · Plumlife Homes
★★★★★ 5/5
TrustpilotSimone Noonan is Amazing
I have had a plumlife home for 4 years. Selling mine and have to say Simone Noonan has been truly amazing. Words cannot express how professional and helpful she is. A true asset to plumlife.
David · 13 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi David, thanks for taking the time out of your day to leave a review.First of all, we're really glad to hear about how Simone has helped you on your journey to sell your Shared Ownership home.We hope you've had a great 4 years in the home and we'll pass on this compliment to Simone and her manager.Have a great day, Plumlife.
★★★★★ 5/5
TrustpilotPolite and professional
We can’t fault the team at plumlife at all every phone-call and meeting was always very polite and professional, we dealt with Ian and he couldn’t do more for us on the journey of purchasing my mums property. He guided and helped us with every step along the way even when things got complicated with solicitors and went above and beyond in my opinion. We can’t thank him enough for his assistance. The only thing I have to say is it does take a while to sort out any snagging issues or report anything through plumlife over the phone or though email and this is something they could work on but as we live on an active site they do have someone on site to go and see which is a lot easier but won’t be once they are no longer here.
Laura · 2 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Good Morning Laura,Thank you for leaving this review, every bit of feedback means a lot to us. We're really glad to hear you had a positive experience and that Ian guided you through the process in a helpful way.Regarding the snagging issues, we will absolutely take this on board and feedback to the relevant team. If you have anything outstanding right now, please do email sales@plumlife.co.uk with the query and we'll get someone to pick this up as soon as we can.
★★★★★ 5/5
TrustpilotGreat experience
Great experience. Ian Burns has been brilliant to help in every way to sort out things. Strongly recommend.
Kertu · 2 March 2023 · Plumlife Homes
Agent replied · 14 June 2024
Good Afternoon,We're so glad to read this, ensuring customers have a positive experience and are communicated with regularly, is really important to us.It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
★★★★★ 5/5
TrustpilotFirst time buyers
The house has been great for our family. Ian from sales has been friendly and informative throughout the process. Nothing was ever too much trouble for him.
Kim · 26 February 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi Kim,Thanks for taking the time out of your day to leave this review! We're so glad to hear that your new home is perfect your family, that's what we love to hear.We're also glad to hear you're another one of our fantastic customers who have had a great experience with Ian, we'll make sure these comments get heard!Have a great upcoming weekend in your new family house.
★★★★★ 5/5
TrustpilotPurchased our first home with Plumlife
Purchased our first home with Plumlife, with the support from Ian Burns who has been excellent during the process, very helpful and great communication, would highly recommend, nothing too much trouble for Ian, thank you.
Kathy · 15 February 2023 · Plumlife Homes
Agent replied · 14 June 2024
Good Morning Kathy,We're so glad to read this, ensuring customers have a positive experience and are communicated with regularly, is really important to us.It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
★★★★★ 5/5
TrustpilotHelpful and approachable
Helpful and approachable, friendly staff. Quick to respond to any queries.
Mcmanus · 10 February 2023 · Plumlife Homes
Agent replied · 14 June 2024
Thank you so much for taking the time to leave this great review, we really appreciate it. We hope your journey with Plumlife continues to be a positive one.
★★★★★ 5/5
TrustpilotPlumlife-Ian
Ian has been incredibly prompt when I email him, and he follows-up quickly on action items. Great experience
Jacobrlett · 8 February 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hello,We're so glad to read this, ensuring people have a positive experience as they go through a journey with us, is really important! It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
★★★★★ 5/5
TrustpilotExcellent service!
I can't praise Ian the sales person enough. He was helpful, knowledgeable and provided a calming voice on the phone to answer our queries and concerns.
Damian · 20 January 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hi, thank you for leaving this review and we're so glad to hear that your experience of our sales process and Ian specifically, was so positive. We always enjoy hearing about how we've been able to help people and we'll make sure to pass this fantastic comment onto Ian's manager too.Have a great day!
★★★★★ 5/5
TrustpilotThank You PlumLife Team
We have nothing but praise to give the Plumlife team (Kelly, and most recently Ian) for the smooth process we went through to purchase our property. Both were never too busy to help with questions and offer advice. Also from a handover perspective to Ian it has been seamless. Thanks for all your help guys, we love our new home!
Kofi · 3 January 2023 · Plumlife Homes
Agent replied · 14 June 2024
Hello,We're so glad to read this, ensuring people have a positive experience as they move into a new home is what makes our work so fulfilling.We hope you make lots of amazing new memories in your new home and please, keep in touch!
★★★★★ 5/5
TrustpilotSmooth transition into my new home
I moved into my new home 2 weeks ago & have to say, my experience with Plumlife has been exceptional so far. I initially dealt with Kelly, and then Ian. Both have been super helpful, kept me informed along the way and accommodated any needs I’ve had - responding quickly to all my emails & phone calls. On the day of move in, there was a delay (with solicitors) with myself & another family. It went on late into the evening. But Ian stayed around, going above & beyond to do all he could to help. This was very much appreciated.
Lucy · 31 December 2022 · Plumlife Homes
Agent replied · 14 June 2024
Thank you for taking the time out of your day to leave this wonderful feedback, we're glad to hear that Ian and Kelly accommodated all of your needs. They're great, aren't they? We're sorry there was a delay but glad it was dealt with and hope that you're making great memories in your new home.Please stay in touch!
★★★★★ 1/5
TrustpilotNo communication at all weve chased…
No communication at all weve chased every phone call up to find out what stage we was at ,doesn't ring you back,has your mortgage in prinsiple sitting there for weeks before it was listed we was at the front of the queue to tell you the house you was interested is now gone disgracefull was told 3 week ago we cudnt reserve this house either
Liam · 16 December 2022 · Plumlife Homes
Agent replied · 14 June 2024
Hi Liam, thanks so much for taking the time out to write this review and we're really sorry to hear you had a negative experience. We've taken a look at your account and we're sorry you didn't get a chance to purchase the house type you were interested in. Unfortunately, the house type is in very high demand.Another house of this type will be released next year and I've checked to ensure your name is on the mailing list, so you will be one of the first people to hear about this.If you have any further feedback about your experience, our sales team would love the chance to discuss this in more detail. Please email us on sales@plumlife.co.uk, thank you. We hope you enjoy the upcoming festive period.
★★★★★ 5/5
TrustpilotIt was nice to deal with Plumlife…
It was nice to deal with Plumlife rental services particularly Melanie who helped and supported always. Thank you very much
Syed · 9 December 2022 · Plumlife Homes
Agent replied · 14 June 2024
Hi Syed, thanks so much for your positive feedback. We'll be sure to pass this onto Melanie and her manager. Have a wonderful Christmas!
★★★★★ 5/5
TrustpilotNice people, good company
They were short staffed at points this year but overall renting from plumlife was a positive experience. Nothing major broke or was faulty, and when the odd thing went awry they came out to fix it. The staff were also very helpful and personable when the time came to move out (I had to move country for work, would've stayed otherwise).
Paul · 30 September 2022 · Plumlife Homes
Agent replied · 14 June 2024
Hi Paul,Thanks for taking the time out of your day to leave a review. We're so glad to hear that your experience renting via us was positive, hearing stories like this makes our jobs even more worthwhile. Thank you!
★★★★★ 1/5
TrustpilotPlumlife have taken two months direct…
Plumlife have taken two months direct debit from my daughters account after she had bought her previously shared ownership property. Over 35 days ago now. Plumlife owned the error and assured her she would be reimbursed in full but “it could take 28 days for the payment to be made”. I wan’t aware my daughter had extended a line of credit to Plumlife, neither was she. Thirty five days and counting she is still chasing & waiting for payment because “Phil is on annual leave” and “needs to sign the paper work”. Beggars belief. Not the first time this business has been negligent with basic customer service. Take my advice steer well clear of them. At best incompetent and careless with clients reasonable expectations. Mr T. M Bromley.
Pamela · 23 September 2022 · Plumlife Homes
Agent replied · 14 June 2024
Hi Mr Bromley, thank you for taking the time out of your day to leave this feedback, it's really appreciated. We are sorry to hear about the delays your daughter has experienced, and will ensure all your feedback is passed on to the team.We have investigated this now and our now aware that the issue is being resolved, which we're really pleased to hear! Thank you.
★★★★★ 1/5
TrustpilotDon't fill out customer satisfaction survey untill issues are sorted
Plumlife were amazing up untill the point that I gave the customer satisfaction review. Since then Its like a coin has been flipped and ive struggled to get a response from anyone for all of my issues. I've got snags that were picked up 6 months ago which haven't been sorted. So many snags were promised to be done "ASAP" when we moved in and now no one seems to care. I've seen responses to other negative reviews to say it's out of Plumlife's control but I don't even get a response to my email and it's Plumlife that made the promises of certain snags being rectified when we completed.
Aiden · 21 September 2022 · Plumlife Homes
Agent replied · 14 June 2024
Hi Aiden, first of all thank you for taking the time out of your day to leave this review. We're really sorry to hear that you are still waiting for snag fixes and that you are waiting on a response from some of our team members.Could you please send more detail across about your issues and previous correspondence to marketing@plumlife.co.uk? We'll follow up with the team straight away and ask someone to reach out to you and do their best to resolve this for you.Thank you and hopefully we can speak with you soon.
★★★★★ 4/5
TrustpilotMuch improved!
Our experience of Plumlife's property management services has been patchy. Two years ago we would have struggled to award them one star but to their credit they have listened to complaints and to a large extent addressed those. At the moment they have great people on the job and although there are still some minor issues, they are making good progress.
Johann · 16 September 2022 · Plumlife Homes
Agent replied · 14 June 2024
Hello Johann,Thanks for taking the time out your day to visit our Trust Pilot page and leave such an honest and helpful review.We're so glad to be making progress and to hear that our team are working hard to help. The area you live in is extremely important to us and we look forward to assisting with any further minor issues.Hopefully, one day, we will be able to get a 5 star review from you and if there's anything else you need - please do get in touch!Thanks again!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
