Trusted Agent profile
★★★★★
466 reviews across 4 offices and 3 platforms
PLATFORM has four offices, in Glasgow, Edenbridge, Cardiff and London. Together they have 466 reviews on three platforms, rated 4.7 out of 5 overall.
440
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
15
Reviews on Trustpilot
All 4 offices
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PLATFORM's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for PLATFORM, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 440 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Hi Fardin, Thanks so much for taking the time to leave us a 5 Star Review. We are so glad you enjoyed your time with us, it was a pleasure to have you ! Warmest Regards, The PLATFORM_ Cardiff Team
5/5
GoogleRating only, no written review.
Hi There, Thank you so much for taking the time to leaving a 5 Start Review ! We are thrilled you enjoyed your time here at PLATFORM_ !! We hope that you return to us in the future ! Warmest Regards, The PLATFORM_ Cardiff Team
5/5
GoogleWe recently bought through Platform Property and can honestly say Stuart was a trooper. It was not the easiest of transactions but at all times Stuart was on hand to answer any questions or negotiate with the sellers on varying points, under sometimes difficult circumstances. It was a great team effort to achieve the result we all wanted, buyer, seller and agent!
Adam - thank you! What a fabulous review. We are very lucky to count Stuart as a colleague, he is indeed a trooper! Take care and do stay in touch. Best, Tom & The Platform Property Team.
5/5
GoogleFelicia did an amazing job in showing us the place.
5/5
GoogleThe facilities are amazing and Felicia took great care of me! Thank you!
5/5
GoogleWent for a tour around the building and show rooms. Felicia was awesome, answered all our questions and was very helpful and knowledgeable about the facilities and available apartments!
5/5
GoogleLovely apartments and great customer service from Vasili when I viewed the flats and since. Kate and Alyssa have both gone above and beyond in their roles helping me with queries and requests. Thank you!
5/5
GoogleWe had a lovely time looking around the property. Felicia showed us the building and amenities with great enthusiasm. We absolutely loved it !
5/5
GoogleMy partner and I had the pleasure of having a viewing with Felicia at Platform Apartments, and the experience was outstanding. She was attentive to our needs, taking the time to understand what we were looking for and offering tailored suggestions that fit our lifestyle. Felicia guided us through multiple options with patience and provided detailed insights, making the process easy and enjoyable. We highly recommend her to anyone searching for their ideal home.
5/5
GoogleReally fantastic first flat viewing experience with Vasili, he was kind, attentive to our needs and was very patient with us! Thank you Vasili! Felicia was also very helpful when we needed help with an issue after moving in! Overall, Platform_ is a fantastic building to live in, with a lovely community feeling and very clean. I would recommend living here to anyone looking for a more close-knit living experience very central to Glasgow.
5/5
GoogleFelicia was excellent - full tour and lots of great information. Very helpful !
1/5
GoogleLiving at PLATFORM_ Cardiff has been a deeply disappointing experience. The building is located in a chaotic area, with constant noise from police sirens, traffic, and disturbances from nearby hostels and drug activity. The proximity to the Huggard Centre and Butetown makes the area feel unsafe and uncomfortable, especially with frequent encounters with aggressive behavior and substance abuse right outside the building. The apartments themselves are poorly constructed and maintained. The build quality is subpar, with issues like uneven doors, drafty windows, and faulty light switches that build up heat and crack. The management is reactive at best, often ignoring or delaying responses to residents' concerns. I spent months without working lights in my living room, and even after reporting the issue multiple times, the problem was only temporarily fixed. The noise from the street, nearby venues, and other residents is incessant, making it impossible to relax or get a good night's sleep. The management's lack of enforcement of noise regulations, particularly on the roof terrace, adds to the stress of living here. Additionally, the gym, while adequate, is poorly managed, with residents frequently using the equipment for social media videos or phone calls, rather than for exercise. In short, PLATFORM_ Cardiff is overpriced and underdelivers on every front. If you value peace, quality, and competent management, I strongly advise looking elsewhere. My time here has been more of a burden than a home, and I regret choosing this place to live.
5/5
GoogleFelicia, good viewing, nice experience!
5/5
GoogleFelicia is great! She is very kind and patient to show us around!
5/5
GoogleI had an amazing viewing experience with Vasili. He had good open communication and thoroughly showed us all the facilities and details of the property and flat. He was very informative and professional when answer all our queries, and overall a brilliant help!
5/5
GoogleFelicia is very patient and considerate！Good place to stay，good staff to help！
5/5
GoogleFelicia is awesome!!!!!!! We all know everything about this nice apartment!! Thank her so much!!
5/5
GoogleWe had a viewing at Platform and Yan was really friendly and helpful. We had all the information we needed when we left. Yan understood what we needed for our apartment and gave us a few options. After viewing other apartments we decided to go with Platform, thanks to Yan.
5/5
GoogleGood place to see and live, kind staff and comfortable places. Falicia is really nice and pretty!!! Love her
5/5
GoogleWe recently visited Platform_ and were thoroughly impressed. The amenities were top-notch, and the location was perfect. Special thanks to Kate for her outstanding service; she was attentive, friendly, and made our move in more enjoyable.
5/5
GoogleMy partner viewed several properties in the development this summer and Yan was an excellent contact and host. She answered all of our questions in an informed and friendly manner and provided excellent service from enquiry to viewings. The overall experience felt extremely professional and relaxed - the team is fantastic.
5/5
GoogleMy partner and I have had a fantastic experience at Platform_. The building is modern and is a comfortable living environment. There's lots of amenities included of high quality to book out. Kate, who showed us around the apartments, has been fantastic throughout the entire process, and has always been extremely responsive to questions or issues.
5/5
GoogleI have fortunate enough to encounter Amanda at Platform Apartments. My experience with her has been extraordinary, Amanda's professionalism, knowledge, and genuine enthusiasm were immediately apparent from my first interaction with her. She meticulously guided everyone through almost five different apartments, providing detailed insights and answering every query with patience and expertise. She listen and understand my needs, suggesting options that closely matched my preferences and lifestyle aspirations. Her thorough explanations and attention to detail made each visit informative and enriching, allowing me to weigh my options with clarity and insight. She gave me the warmest welcome and accommodated every one of my requests, questions, concerns, ultimately landing me a flat that I am extremely excited to move into soon! Fantastic staff and customer service experience and honestly cannot wait to start living here! I want to express my deepest appreciation for Amanda's time and effort.
5/5
GoogleReally fantastic first flat viewing experience with Vasili, he was kind, attentive to our needs and was very patient with us! Thank you Vasili! Felicia was also very helpful when we needed help with an issue after moving in! Overall, Platform_ is a fantastic building to live in, with a lovely community feeling and very clean. I would recommend living here to anyone looking for a more close-knit living experience very central to Glasgow.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow has the most, with 195 reviews rated 4.6 out of 5, followed by Edenbridge with 190.
The four PLATFORM offices, by town:
Yes. In The Trusted Agent 2026 awards: PLATFORM, Edenbridge won Trusted Agent.
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