Trusted Agent profile
★★★★★
466 reviews across 4 offices and 3 platforms
PLATFORM has four offices, in Glasgow, Edenbridge, Cardiff and London. Together they have 466 reviews on three platforms, rated 4.7 out of 5 overall.
440
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
15
Reviews on Trustpilot
All 4 offices
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PLATFORM's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for PLATFORM, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
PLATFORM and its branches won awards at EA Masters in one year, most recently 2019.
EA Masters winners in one year, the group and its branches: 2019.
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 440 reviews on Google only. Show every review
5/5
GoogleI completed on my house sale last week and I would like to say how brilliant Platform and the team there have been from start to finish. We have had a few issues with the sale (nothing to do with Platform) and I would particularly like to mention Toni, who went above and beyond with how she dealt with everything! I would highly recommend Platform for anyone selling their property in the area.PositiveResponsiveness, Professionalism
5/5
GooglePlatform Property is an excellent estate agents. They are very responsive and really work hard for the customer. Both Stuart and Rachel provided exceptional customer service and support to us. Whether you are buying or selling your property, I would highly recommend them as the estate agents of choice.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFrom George's first visit to value my home through to Toni's management of the sale post-offer, I have nothing but praise for the whole Platform team. George and Toni in particular showed great professionalism and care during a sometimes challenging sale and purchase. Toni's brilliant communication was complimented by my vendor's estate agents too. Thank you Platform!
Jane this is such a lovely testimonial, thank you. George and Toni both say hello and we all want to wish you the very best in the future.
5/5
GoogleWe recently purchased our new home through Platform Property. We would like thank George for all his help and also Toni who was our main contact, she was absolutely brilliant!! She kept us fully updated throughout the process and worked really hard to keep the chain moving.
Thank you for taking the time to write this great review, we are very grateful. George & Toni are key team members here at PP and both are delighted to be named in this review. We want to wish you the best of luck moving forward, take care.
1/5
GooglePoor customer service and too expensive
5/5
GoogleGreat business, Platform should do a masterclass for other agents on how estate agents should act. Great communications & correct valuations.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been really impressed with everyone that helped my Fiancee and I buy our first house from Platform Property. They have gone above and beyond my expectations and in what has been a very busy time for them. Over this year I have dealt with a lot of estate agencies and Platform Property were certainly the best - I'd highly recommend.PositiveProfessionalism
5/5
GoogleWe can't say enough good things about Platform Property. They were brilliant from start to finish: showing our house off at its best, helping us choose between offers, getting the price we wanted and looking after us all the way to completion. They never let us down and never left our side. They are the best estate agents you could hope to have.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had a great experience selling our house through Platform Property. Although we were in a large chain and we faced many challenges getting the sale through (not to mention a global pandemic!) George, our agent was absolutely brilliant. He was calm and helpful throughout and we really felt he was working for and doing the best for us which isn’t always the case in my experience. We would thoroughly recommend Platform Property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleProfessional outfit, we dealt mainly with George he was extremely helpful and knowledgeable. Acting in the interest of both parties, would recommend.PositiveProfessionalism
5/5
GooglePlatform Property have been brilliant throughout. Very friendly service, not at all pushy, and I felt very comfortable throughout. Cannot recommend them highly enough and would not hesitate to use them again.
5/5
GoogleEveryone at Platform Property I dealt with were professional and responsive however I make particular mention to Toni who helped drive through our sale and purchase completion and called almost daily to update on solicitor progress/queries/manage delays etc. Not only that their pricing is extremely competitive. I would thoroughly recommend and definitely use them again. Thank you everyone!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThank you to all at Platform Property for your great work in helping us sell our house, it’s been a long and sometimes testing process but you’ve been right there with us throughout and kept us moving forward! Thanks to Stuart for the down to earth initial meeting and valuation, we were very impressed with the agile approach to they way Platform operates and from a sellers point of view, being open 7 days a week meant we felt opportunities would not be missed. Particular thanks to George for his charm, honesty and belief, a pleasure to work with. Thanks also Alex and Will for their assistance, it has been much appreciated. And last but by no means least, a huge thank you to Toni. Toni was always on the front foot in dealing with issues and a has been a fantastic go between, nothing was too much trouble. Very professional but also down to earth, exactly the kind of person that you want looking after the behind-the-scenes stuff when you’re going through this process. We cannot thank Toni enough for her tenacious spirit, a real boon to Platforms team! An excellent team, we could not be happier with our decision to work with Platform, 5* Bravo!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleUpdated: After five years in our home we decided to sell, using Platform as our agent after the amazing service we had from them, from day one as detailed below. Our house was a difficult property to market with its own unique quirks but built to a outstanding level and Platform reassured us throughout that for the right buyer, it would be perfect and eventually it was! This review is really to shout out Toni in the after sales team. Toni is a rare breed of agent that truly makes you feel so comfortable talking to her you forget this is meant to be a stressful period. She kept us up to date throughout, kept our spirits up and in general was a pleasure to work with and is a real asset to Platform. We’re moving out of the area that Platform cover now and I can honestly say, there isn’t another estate agent quite like them, although I was there was!, , , , , , , , Tom is changing the way people think of estate agents. From our very first conversation Tom was friendly, accommodating and professional, securing us a viewing within just a few hours (and persuading his seller to see us at short notice!). Once we'd put an offer in and had it accepted Dan kept us up to date throughout the whole process, letting us know what was happening with the chain, talking to solicitors and generally keeping us sane- all this and he wasn't even our estate agent! I wouldn't hesitate for a moment in recommending Platform Property to our friends and family, we will certainly use them next time we move, but hopefully this won't be for a while!
Thanks Georgia - we thoroughly enjoyed dealing with you both! You are very kind leaving such a great review! Stay in touch!
5/5
GoogleA fantastic team who looked after us so well with the sale of our house. From day one we were impressed with Stuart who did the valuation for us. A very professional and human approach. Their photographer was professional and the photos were stunning. We knew that we were in safe hands with George as he was so positive about our home and so charming. Toni was a star throughout the after-sale process. She was so friendly, professional and patient and made sure she rang us on Friday evenings to update us with or without news. She was genuinely happy as us when we exchanged! A very caring Team!
5/5
GoogleEverything about Platform Property is absolutely spot on, from the very first phone call to the emails after we moved in, everything was done professionally, easily and so efficiently. We had purchased our house through Platform Property 3 years earlier and were ready to move on to something bigger and we had absolutely no hesitation in contacting Platform Property to get a valuation done. After we met Stuart and he spent time not just getting to know our house, but also getting to know us as a family, we had absolutely no doubt that we would use Platform Property to sell our house, we didn't even need to meet any other estate agents. Stuart was friendly, professional and really knowledgable about our area and also the type of house we owned and the best way to market it. Everything from there on was smooth and quick and nothing was ever too much for Stuart and the team, they got everything arranged in good time without putting any pressure on us and in true Platform Property style, they got us 2 viewings within a couple of days and an offer from one of these viewings & SOLD, in less than a week, it was amazing, we could not believe it. Fortunately for us, the house we had seen and already fallen in love with, was on the market with Platform Property as well and so Stuart went straight from sealing the sale of our house, to sealing the purchase of our dream home - all in one Sunday afternoon. It was amazing and it was expertly managed by Stuart. Then comes the long hard slog of solicitors, dealing with the chain and all that panful stuff... but this is where Platform Property really come into their own, they have a secret weapon called Toni who is an absolute star! I can't say enough good things about Toni and how much hard work she puts in on the Aftersales side of things, I genuinely don't know how she does it. We had worked with Toni when we purchased our house the first time and she was a big reason for us coming back to Platform Property again. Toni constantly kept us up to date and was in contact with ourselves, our buyers, our sellers, all our solicitors and the other estate agents in the chain, at least once a week - you don't really need to chase Toni as you know she is on top of it and will always be in touch to keep you up to date, even if she has no real news. She really does make a very stressful time a lot less stressful and it is an invaluable skill. Even when things got pressured and tight at the end, Toni kept going and was chasing everyone daily, making sure everything got done when it needed too. Then once it's all done and you get to pick up your keys, she is there to greet you with her big smile and she seems genuinely excited to see you enter your new home. The whole team at Platform Property are amazing, anyone I ever spoke to when calling was knowledgable of who I was as a customer and status of my house move - I would highly recommend you use Platform Property, they are quite simply the best around and also very good value, especially considering the level of service you get.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGeorge and the team did an excellent job for us. We viewed a few places and couldn't see anything we liked - but they took notes as we went, helping us narrow down what we wanted, and then proactively notified us when the ideal property came along. They really stood out from the crowd of agents in the area and we now have an amazing new home.
2/5
GoogleReally difficult one to rate as the sale was made very swiftly and professionally up to offer stage. Stuart and George were efficient, in regular contact and got us a good number of quality viewings, resulting in a lot of interest. However, from agreeing the sale through to exchange and completion was less than satisfactory. It was a difficult sale but poor information or no information, being asked whether we wanted information sharing in full with the chain when our objective should be the same...to move house...made us feel like information was being withheld from us. Asking more than one question at once usually resulted in only one being answered, so we were in constant email communication trying to get complete answers to queries. It was a painful process to get any details beyond what we could supply regarding the status of the sale which caused a huge amount of stress over a seven month period and particularly in the final couple of months, nearly losing us our dream house. Never want to have to go through that again. But would it have been different with another agent? I really don’t know.
It is awful that we have not met your expectations Jane. Your feedback has been taken on board. It is a shame you felt the need to give us 2 stars when your matter was a very complex one with the chain breaking down. We really put in a lot of work to get you moved, this work spanned many months. To make it clear we NEVER withhold information from our clients. "Would it have been different with another agent? I really don't know" - It seems that any agent winning your business may have struggled to win a good review! Anyway, best of luck in your new home and in the future, we are delighted you managed to make your desired move. Tom.
5/5
GoogleWe were exceptionally happy with the service provided by the Platform team. We would like to thank Tom, Stuart, George and Toni for a fantastic all round service in selling our house, so speedily and the level of commitment on ensuring everything went to plan smoothly. Thanks again Tracy and Mark Fuller.
Thank you for your kind words Mark. We are glad to have been asked to market such a fabulous house and to act for you both. We hope that you both enjoy your new home, we are keen to see what you do there! Stay in touch and best of luck!
5/5
GoogleWe were really impressed with Platform and would highly recommend you and the team to anyone looking to sell in our area. We sold a 'high value' property through Platform in 2019. We really rated the responsiveness, communication and enthusiasm of the team. One of the local agents called us a couple of months in to the process and the gist of the conversation was that we had opted for the low cost option - and that perhaps this was a limitation. This was never the case - and we think that Platform has a superior offering. Platform's approach is aligned with modern buyers who want to undertake viewings at weekends and bank holidays with professional agents (rather than Saturday staff) who are knowledgable. Highly recommended.
5/5
GoogleI highly recommend the team at Platform Property , they really know the property market and what needs to be done to sell a property. Tom and his team are very pro active and extremely hard working always there to answer a worry or a query and they make it their priority to really know and care about buyers and sellers requirements . Their communication throughout the sale and purchase process gave me honest and clear advice during what is a very emotional transaction. It is really refreshing to deal with such a well run agency, thank you Platfrom.
Amanda thank you for such a great review! It was an absolute pleasure assisting you and we are delighted you managed to secure such a wonderful house! I am sure we will see you around, give us a wave!! Best, Tom.
5/5
GooglePlatform Property have not only changed my perception of estate agents but have also made buying a property feel easy! They enabled us to find and purchase our dream first home, were always on hand with any advice we needed and went over and above to ensure that all parties were kept informed, throughout the process. I couldn't recommend the team enough if you are looking to sell your property or buy a property. ***** service
Katharine thank you for taking the time to leave this fabulous review! We wish you all the best in the future! Stay in touch!
5/5
GoogleWe used Platform Property to sell our flat and they were excellent, in a tough market they managed to get us what we thought was a fair price and they were always on hand to talk to and give advice, special mentions must go to Mark, Adam and Toni, they are easily the best estate agents in the local area and the fact they are open 7 days a week from 8 until 8 is a massive bonus. Thank you again to everyone at Platform and I will continue to recommend you to others looking to sell going forward.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow has the most, with 195 reviews rated 4.6 out of 5, followed by Edenbridge with 190.
The four PLATFORM offices, by town:
Yes. In The Trusted Agent 2026 awards, Edenbridge won Trusted Agent. At EA Masters 2019 the group won Winner for Best Estate Agent Guide 2020 award winning agency, Sales, Surrey, E&W Sussex, Kent.
