1/5
GoogleRating only, no written review.
Trusted Agent profile
Pinewood Properties estate agents in Chesterfield and Clowne
★★★★★
681 reviews across 2 offices and 3 platforms
Pinewood Properties has two offices, in Chesterfield and Clowne. Together they have 681 reviews on three platforms, rated 4.7 out of 5 overall.
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Our offices
Pinewood Properties's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Pinewood Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 668 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Thank you Alexandra for your 5 star review! its appreciated!
5/5
GoogleGreat service very helpfull
Agent replied · 19 June 2024
Thank you David for your 5 star review, we are super pleased we provided you with great service.
1/5
GoogleTreat their tenants with contempt.NegativeQuality, Professionalism
Agent replied · 19 June 2024
Hi Mr Wright, we are very sorry you feel that way, you'll you be able to provide evidence of this so that we can look into it. Thanks Pinewood Team 😀 …
5/5
GoogleReally professional company, a pleasure to deal with!
Agent replied · 19 June 2024
Thanks Alison.
5/5
GooglePinewood was really helpful. Georgia was fantastic and easy going. I highly recommend her and all at pinewood.
Agent replied · 19 June 2024
Thank you Mariame for your 5 star review, we are glad your pleased and that we provided you with great service
3/5
GoogleAfter renting with this company for quite some time I would state that some of their staff are very helpful and some are most definitely not. I would assume that they are forced to deal with some awful clients, and, unfortunately, this is reflected on the way they handle all calls. When problems arose with the property it was an issue to make head way regarding rectifying said problems without resorting to withholding rent. Having left the property in an excellent state we have received a full refund of deposit but annoyingly in the form of a cheque despite numerous requests for a transfer into my account and also despite transferring the deposit directly. Not the worse but dedicate room to improve.
Agent replied · 12 November 2024
Thank you for sharing your feedback. We're glad to hear you received a full refund of your deposit. We apologise for any inconvenience caused regarding the refund method. We will work on improving our communication and addressing maintenance issues promptly. Your insights are appreciated.
1/5
GooglePoor serives and extreamly rude and scarcastic to customers would bot recommend
Agent replied · 19 June 2024
We are sorry you feel the way you do. Please contact us on 01246 224286 or direct email stacey@pinewoodproperties.co.uk who would welcome the opportunity to discuss it further with you.
1/5
GoogleSpoke to someone called Rebecca she was sarcastic on the phone plus they rung an hour and a half before our viewing t cancel on us. Don't waste your time or money
Agent replied · 19 June 2024
We are sorry you feel the way you do but unfortunately in lettings access is sometime denied at the very last minute by a sitting tenant, which is of course very frustrating for all parties, including the landlord and ourselves, it is however totally out of anyone’s control. You suggest that people should not waste their time and their money, we would like to say no money is ever taken from anyone just wanting to view a property. Please contact us on 01246 224286 or direct email stacey@pinewoodproperties.co.uk who would welcome the opportunity to discuss it further with you.
1/5
GoogleAbsolute joke, these seem to be another one of them agencies that think they are above the law by saying "NO DSS" - There is no such thing as the "DSS" and there hasn't been since 2001! Not everybody who gets housing benefit are bad people, some are genuinely unable to work due to disabilities or caring for those with disabilities.
Agent replied · 19 June 2024
We work very closely with the benefit system and are proud to have a lot of very good benefit claiming tenants. We are unsure why you think we do not work with benefit claimants. If a property has been listed with no benefits in the past then it has been the decision of the landlord and not Pinewood. We as a company have no objection so we would love the opportunity to discuss your comments and your reasons for leaving a review with non-factual comments. Please contact us at stacey@pinewoodproperties.co.uk
1/5
GoogleSteer clear of this organisation. No matter how clean you leave the property they will still find something wrong to hold money back. Did work myself and stuff that was a health and safety concern thinking o was doing them a favour but it meant nothing. The place was in better condition than when we got in yet they still found trivial stuff to withhold money. Don’t try and save them money by doing work. Get them to do everything Cos it doesn’t make a difference when you vacate. Made me feel like a child even though I’m 50. Thieves. Steer clear
Agent replied · 19 June 2024
Sorry to hear that you were unhappy with the final check out of the property. We never want to withhold any money from any tenant, all we want is to receive the property back to the same condition as it states on the schedule of condition (this is part of our contractual obligations with the landlord). We do not get paid (nor is the money ours), or make any money when we have to organise works at the end of a tenancy, so we want to return every penny to every tenant. We would like to discuss your feelings on this matter, please contact us on 01246 224286 or direct email stacey@pinewoodproperties.co.uk who would welcome the opportunity to discuss it further with you.
1/5
GoogleWould not recommend, try to fleece you out of any money they can through fees. There is better agencies out there. Cannot wait till the new laws come in stating that no agency fees can be applied.
1/5
GoogleSpoke to Rebecca and she was very rude and sarcastic. They rung us 2 hours before hour viewing to cancel and got a backhanded apology off of them. Don't waste your time or money with this company.
Agent replied · 19 June 2024
We are sorry you feel the way you do Daniel but unfortunately in lettings access is sometime denied at the very last minute by a sitting tenant, which is of course very frustrating for all parties, including the landlord and ourselves, it is however totally out of anyone’s control. You suggest that people should not waste their time and their money, we would like to say no money is ever taken from anyone just wanting to view a property. Please contact us on 01246 224286 or direct email stacey@pinewoodproperties.co.uk who would welcome the opportunity to discuss it further with you.
5/5
GoogleAs a landlord -- Pinewood are the best in Chesterfield, and I tried a couple. I have rented two of my properties via Pinewood for over 10 years. They have excellent service and a range of fairly-priced offerings. My tenants always give me good feedback about them so I have no reason to look elsewhere - extremely happy with Pinewood
Agent replied · 19 June 2024
Thank you for your kind review, it is always a pleasure providing you with an exceptional service and we are very pleased to hear that you have been very happy for 10 years. We hope that our business relationship continues for many more years.
1/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Thank you for your review, it is appreciated. We would like it very much if your were to recommend our services, it might also be worth noting that we offer a £50 cash back to anyone who recommends us. Thanks again.
5/5
GoogleBrilliant
5/5
GoogleGot me moved in within a week thanks again
5/5
GoogleFantastic customer service, efficiency and professionalism. I would definitely recommend Pinewood.
Agent replied · 19 June 2024
Thank you for your review and your kind words, they are warmly welcomed, thank you again.
5/5
GoogleVery impressed with how the staff went above and beyond to help me on check in day! Not very often I come across great customer service!!
5/5
GoogleDO NOT RENT WITH PINEWOOD. THEY ARE HORRIBLE TO DEAL WITH AS ARE THEYRE EMERGENCY CONTRACTORS. THEN WHEN YOU DO WRITE A NEGATIVE REVIEW IT GETS DELETED LOL! SHAM OF A COMPANY SHAAAAMMMMMMMM!!!!!
Agent replied · 19 June 2024
Thank you for your feedback, we will use it productively. We would would love the opportunity to discuss your point, please contact me on 01246 283908 or by email stacey@pinewoodproperties.co.uk
5/5
GoogleFriendly and helpful. Always do the maximum to help and assist you in any way they can. The staff are knowledgeable and guide you through the lettings process and help you feel at ease and positive about the experience. No issues !
Agent replied · 12 November 2024
Thank you for the kind words! We are thrilled to hear about your positive experience with our staff. We always strive to provide top-notch service and make the letting process smooth for our clients. Looking forward to assisting you again in the future!
5/5
GoogleI have always found Rebecca Cooper in particular to be most pleasant and extremely helpful. She is very knowledgeable about the properties she is dealing with and her manner in dealing with people is very impressive.
Agent replied · 19 June 2024
Thank you for taking the time to review us and your positive words are warmly welcomed.
1/5
GoogleNot a great letting agency truth be told, the woman who showed us around a private rented property today had an half arsed attitude, luckily we weren't interested as the fees were way to much, then checks on the property a few hours later for it to say let agreed. Very fishy indeed, shall not be using this agency again!
5/5
GoogleAll the girls helped me massively when I moved into my house last month, really supportive, friendly and helpful. Can't thank them enough for making it all as quick and easy as possible for me and I love where I live.
Agent replied · 12 November 2024
Thank you for your kind words! We're thrilled to hear that our team was able to provide you with great service. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your positive feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Pinewood Properties
Which Pinewood Properties office has the most reviews?
Chesterfield has the most, with 515 reviews rated 4.6 out of 5, followed by Clowne with 177.
Where are the Pinewood Properties offices?
The two Pinewood Properties offices, by town:
- Chesterfield: 33 Holywell Street, Chesterfield, S41 7SA
- Clowne: 26, Mill Street, Clowne, S43 4JN
Has Pinewood Properties won any awards?
Yes. In The Trusted Agent 2026 awards: Pinewood Properties, Chesterfield won Platinum.
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