1/5
Fault in online application then was told 30 mind later that no further applications being accepted. Property still on market a week later. Terrible service

Trusted Agent profile
★★★★★
681 reviews across 2 offices and 3 platforms
Pinewood Properties has two offices, in Chesterfield and Clowne. Together they have 681 reviews on three platforms, rated 4.7 out of 5 overall.
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Pinewood Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Pinewood Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 668 reviews on Google only. Show every review
1/5
Fault in online application then was told 30 mind later that no further applications being accepted. Property still on market a week later. Terrible service
5/5
Lovely friendly people, eager to help and always there to answer your questions, would definitely recommendPositiveResponsiveness
Thanyou Jane for your lovely review.
5/5
Thanks very much for the professional way you have managed my property for me ! Nothing is too much trouble - thank you !
Thank you for your fab review, it is appreciated. We will continue to offer you the great service you have come accustomed to.
5/5
One of the best agencies we dealt with in our search for a property in the Derbyshire area.
Thankyou very much Graham
5/5
Overall had a great experience, everything went smoothly and staff was very friendly and helpful, especially in these difficult times. Thank you!
Your welcome Hannah, thanks for the review
5/5
Everyone at Pinewoods have been brilliant through our tenancy there from start to finish
Thanks Ashley 😊 …
5/5
From helping us rent out our house to its sale, all those at Pinewood have been excellent.PositiveResponsiveness, Quality, Professionalism
Hi Anthony thanks for the great review
5/5
Amazing customer service, Shani was professional throughout & is always more than happy to help.
Thanks Jess for a lovely review.
4/5
First time renting out my property. Pinewood’s help has made it an easy experience. Thank you
Thanks Jack, glad your happy.
5/5
Pinewood are a highly professional company who communicate clearly with all parties involved in Property Purchases/SalesPositiveResponsiveness, Professionalism
Thanks Judy your great review is appreciated
5/5
Fantastic communication, transparent & professional in dealing with my application and move and gave great support along the way.
Thanks Richard for the great review! 👍 …
5/5
Excellent service - Tom was proactive in progressing the sale and kept us well informed throughout the process. Thanks
Thankyou Daniel for the great review
5/5
Pinewood management reduces the complexities of a Landlords duties to a straightforward process. No monthly stresses and no confrontational experiences.PositiveProfessionalism
Thanks Steve for the great review!
5/5
Every Aspect of their service has been Exceptional. I cannot thank Pinewood enough for what they have done for us.
Hi Jason for the great review
5/5
Hayley has been so helpful! She has been a pleasure to work with and I couldn't thank her enough for all of her help!PositiveProfessionalism
Thankyou Danielle for your lovely review
5/5
Laura Higginbottom was very quick at replying and always answered my questions efficiently. Very polite and I felt it I need help with something she would respond straight away.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Charlie for the lovely review
5/5
1st class service, great partner to work with on our assisted move schemes with housebuilders. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Thanks Lucy for the great review
5/5
Excellent service. Been in my house nearly a year now. And if any friends ask I would totally recommend pinewood Properties.PositiveResponsiveness, Quality, Professionalism, Value
Thankyou Christine for your lovely review 😊 …
5/5
I couldn't be more happy with the thorough detail and knowledge that was presented at the appraisal. This became an easy choice and props to the amazing work, it was a fantastic first impression! :DPositiveQuality, Professionalism
Thankyou Jonas for the review!
5/5
The agency has always been quick to reply to any queries or issues I might have had and helped me to maintain good communication with the landlord whilst remaining very professional and polite.
Hi Jessica for the great review
4/5
I've had a rocky start with pinewood but in the last year or so they have been brilliant and helpful customer service has massively improved dont know if its coz they don't do inspection anymore so I'm know longer stressed with that
Emma, we are astounded that you feel the way you do, after the accurate and very helpful advice we gave you regarding the issue with your dripping boiler. When everyone was having a difficult time getting around, and contractors were battling through the snow to get to those with no heating at all, you felt it ok to shout and swear at our staff that were trying to help you with the small dripping leak that you had under your boiler. What has shocked us is that you were happy with us in the end after receiving our advice, along with the fact that we managed to get you a contractor to attend the very next morning. We feel disappointed that you feel this way and would welcome a meeting to discuss why you feel the way you do. Regards Pinewood.
5/5
We wanted to change the consumer unit in our rental property for a new one. Jo was persistent in chasing the tenant, and helped sort the issue for us, even after the tenant sent a wrong photograph of the existing consumer unit, for us to verify which one existed in the property for the electrician.PositiveResponsiveness, Quality, Professionalism
Thankyou Louise for the great review
5/5
The overall service and help from Pinewood has been excellent. Communication and help was fast and efficient. I can't fault them. Everything you want from an estate agent.PositiveResponsiveness, Professionalism
Thanks Jess for the review!
5/5
My most recent dealings with Pinewood as a Landlord have been very good. They have responded promptly to any problems and queries and the contractors they use for repairs have very reasonable rates.PositiveResponsiveness
Thanks Philip for the 5 star review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chesterfield has the most, with 515 reviews rated 4.6 out of 5, followed by Clowne with 177.
The two Pinewood Properties offices, by town:
Yes. In The Trusted Agent 2026 awards: Pinewood Properties, Chesterfield won Platinum.
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