Trusted Agent profile
★★★★★
681 reviews across 2 offices and 3 platforms
Pinewood Properties has two offices, in Chesterfield and Clowne. Together they have 681 reviews on three platforms, rated 4.7 out of 5 overall.
Pinewood Properties's two offices, most reviewed first. Each has its own page.
Showing 668 reviews on Google only. Show every review
1/5
GoogleI have dealt with many agent’s buying and selling however it felt like they were bribed onto accepting an offer on a property and wasted my time, efforts and money. The excuse given was unacceptable and very disappointed and dissatisfied with the level of service provided. I missed out on another property due to them taking so long. I understand 1 is a harsh score however they will not be compensating for my time or money wasted.
5/5
GoogleAfter a rocky start with agents in the area and having a very specific deadline that I was working towards I can appreciate that I wasn’t the easiest client, although you would’ve never known as Pinewoods were extremely professional and went above and beyond in their positions to help me get my sale over the line in time. I am truly grateful for having used them and although I do not come from the area I would definitely recommend to anyone else needing a reliable Estate Agent! (Special thanks to Christina, she is everything you want & need in an agent).
5/5
GoogleChristina was reliable for help and information throughout our buying process. She arranged a second viewing for us and liasied with the builder to prepare the bungalow to our liking. Emails were always answered promptly.
5/5
GoogleOur experience was amazing, the staff were great. The process was quick we got a viewing pretty much straight away. Was never sat on hold for more than 2 mins. And as first time buyers they staff were really helpful with making sure we understood the process.
5/5
GoogleHuge thanks to Pinewood Properties, particularly Ashley, Christina, and Hannah. Pinewood have recently sold a property we were struggling with, at a far higher price than we anticipated, what an amazing result! Ashley has extensive knowledge of the area and provided first-class advice on how we should best proceed - he provides a truthful opinion, which is exactly what we were looking for. Hannah and Christina were always on hand to answer any questions and provided timely updates without having to ask. The team at Pinewood are highly professional, extremely friendly, and always ready to help with queries, providing a smooth outcome. We would most definitely recommend Pinewood Properties.
5/5
GoogleA company who go above and beyond for their clients. I highly recommend Pinewood and our agent. Through the whole process we were effectively communicated with, no question or issue was too big or too small. 10/10 customer service, we will stick with Pinewood if we decide to rent a different house in the future. Our agent Tracey was fantastic.
5/5
GooglePinewood have been amazing throughout my tenancies with them - firstly, helping me get my first lease with them in difficult circumstances as I was looking to move from the south to the north of England. And now, after being told I have to vacate the property I'm in due to it being sold, they have been incredible in helping me find a new place in an extremely quick time and making a very stressful situation much easier to handle.
5/5
GoogleBrilliant helpful estate agents. Keep me updated at all times. Viewings done by them , which took away the stress of having to do it myself. Ash, Hannah and Christine were brilliant. Achieving a higher price than was anticipated.
5/5
GoogleChristina at Pinewood properties was very friendly, professional and supportive during our flat purchase. She helped us remain calm and nothing was ever too much for her. Ashley was friendly and recommended we take pictures/videos of the flat when we viewed it for the first time. He was a good laugh.
5/5
GoogleAshley and Christina dealt with the sale of our house. Ashley came out and spoke us through the process and explained everything clearly to us. He was friendly and knowledgeable which put us at ease. Christina was amazing at booking our viewings around our time frames, after we had accepted an offer, she was helpful and patient during the rest of the process. I would highly recommend using Pinewoods
5/5
GoogleOverall a great estate agent to deal with. Christina was amazing throughout the process which was a challenge for her given how difficult the sale has been from the lower chain. Their communication was spot on and kept regular updates for me both via phone and email. The evaluator Ashley was great, gave us a good value for our house at the time and took great images to help advertise our house as best as possible.
5/5
GoogleAs a first time buyer I was very nervous but everyone was very nice and friendly and helped me with all of my questions. My agent, Hannah was very easy to get hold of and kept in touch with me too but wasn’t pushy at all. They helped me find a solicitor and explained the costs, I would definitely recommend them.
5/5
GooglePinewood Properties and specifically Georgia, are in a different league to my previous letting agent. Well donePositiveResponsiveness, Quality, Professionalism, Value
Thanks Big Al!
5/5
GoogleExcellent professional service from start to finish. The quality of the photos and video tour really helped to sell my property.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
Hi Jake, we are really sorry you feel you have to leave a 1 star review. Please call us on 01246 224286 and we can try to help
5/5
GoogleRating only, no written review.
Thankyou very much for the 5 star review Sandra
4/5
GoogleRating only, no written review.
Thank you for the 5-star review! We're thrilled to hear that you had a great experience with us. If you have any suggestions for how we can improve even further, please feel free to share.
5/5
GoogleRating only, no written review.
Thank you for the 5-star review! We're thrilled to hear that you had a great experience with us. If you have any suggestions for how we can improve even further, please feel free to share.
5/5
GoogleRating only, no written review.
Thanks Alex 🌟🌟🌟🌟🌟 …
5/5
GoogleRating only, no written review.
Thanks Karon for the 5 star review! Appreciated.
5/5
GoogleRating only, no written review.
Thanks Andre!
5/5
GoogleRating only, no written review.
Thanks Simon 👍 …
5/5
GoogleRating only, no written review.
Thanks Ian for the great review 👍 …
5/5
GoogleRating only, no written review.
Thankyou Albert for the great 5 star review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Pinewood Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Pinewood Properties is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 2 Silver, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
ESTAS winners in seven years, the group and its branches: 2026, 2024, 2023, 2022, 2021, 2019, 2018.
ESTAS awards by year, 2024 to 20182024 1 Bronze and 1 other award ESTAS 2024 winners
2023 1 Gold ESTAS 2023 winners
2022 1 award ESTAS 2022 winners
2021 1 Silver ESTAS 2021 winners
2019 1 Gold ESTAS 2019 winners
2018 1 Gold ESTAS 2018 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Pinewood Properties is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Pinewood Properties and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 20222022 1 Bronze The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Chesterfield has the most, with 515 reviews rated 4.6 out of 5, followed by Clowne with 177.
The two Pinewood Properties offices, by town:
Yes. In The Trusted Agent 2026 awards, Chesterfield won Platinum. At the ESTAS 2026 awards the group won Gold for Best Local Group (2 to 5 offices) in the UK, Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in East Midlands, and its branches won 1 Gold, 2 Silver, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 10 other industry awards since 2018.
