Trusted Agent profile
★★★★★
212 reviews across 2 offices and 3 platforms
Peter Ball and Co has two offices, in Cheltenham and Tewkesbury. Together they have 212 reviews on three platforms, rated 4.8 out of 5 overall.
186
Reviews on Google
All 2 offices
19
Reviews on Facebook
All 2 offices
7
Reviews on Trustpilot
Business-wide
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Peter Ball and Co's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleElaine Meadows manages our flat and I cannot fault her: she is unfailingly helpful. She has extensive knowledge and experience and can be relied upon for everything. The service she provides as our agent really is first class in all respects. I wouldn't be without her!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleEmma at Peter ball and co has been nothing but professional and easy to contact throughout my tenancy as have all the team. Very quality service and I would thoroughly recommend. Thank you Emma and all Peter ball and co staff xPositiveResponsiveness, Quality, Professionalism
5/5
GooglePeter Ball were professional from beginning to end and kept me updated as the sale progressed. Jamie Dyer was the reason for choosing Peter Ball due to his knowledge and approachability. A great experience, thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust like to thank Jamie and all his team for their great work in selling my late mother's home. Being unable to be at the property they all went that bit further to make sure the property was viewed with a member of staff present at all times and were very focused on finding the right buyer. Must of been one of the fastest offer to completion sale around at the moment. Well done!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleEmma and the team have looked after the letting of our house in B Cleeve for over eight years. Very happy with the service. Very easy to contact. Good team of tradesmen to fix any issues. Thorough vetting of tenants. Made letting painless.PositiveResponsiveness, Professionalism
5/5
GoogleI originally purchased my property with Peter Ball in 2015 and was that impressed when it came to selling they were my first choice again, from the first call they were amazing , the listing , the communication , everything was great. Peter Ball sold the property within a week for above the asking price and I couldn’t recommend them enough.
5/5
GoogleI have been using Mark, Belinda, Elaine and the rest of the crew in the lettings dept for the last decade. In short they are awesome. They really know the market and have always found good quality tenants in relatively short timeframes. Nothing is too much trouble for them, in my experience they really are the best in Cheltenham. I have also recommended them to many friends who also rave about them.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jonathan. Delighted you are pleased with the service and thanks for telling your friends about us. Mark
5/5
GoogleWe've been dealing mainly with Alan and Emily, and we can't thank them enough - super friendly, professional and responsive service. They put our house on the market, sold it and found us a new home in 5 DAYS!!! Everyone we have spoken to in the Peter Ball offices has gone out of their way to help us out. I can't recommend these guys highly enough - absolutely faultless.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GooglePeter Ball provided an excellent service from putting the house on market through to completion. Jamie and Lesley were excellent throughout the process - always professional, friendly, polite and helpful! I will definitely use Peter Ball again.PositiveProfessionalism
5/5
GoogleWe recently brought a property through Peter Ball and Co and I was extremely impressed with the service from start to finish. Communication was fantastic and they were quick to deal with any queries. They were so good I wish we had used them to sell our house! Thank you...PositiveResponsiveness, Professionalism
5/5
GoogleA big thank you to Emma / Elaine / Mark & all the staff at Peter Ball over the last 9 years that I have rented a property - they have been outstanding. They are quick to deal with problems & communication was fantastic. I would highly recommend using Peter Ball for any tenant.PositiveResponsiveness, Professionalism
Michelle-Thanks for your review-delighted you are pleased with the service- Mark
2/5
GoogleMy partner and I just purchased our first property though Peter Ball - at first they were great and attentive (Emily was great at booking in viewing for us), however once we had our offer accepted the process became increasingly difficult and we didn’t feel like we had much support at all from our sales progression team. The owners did not even know that we had had our offer accepted for 2 weeks while Peter Ball knew that we were under time constraints with our rented property, this caused us to have to pay double rent for 2 months when they originally said that it was a no chain property and that it will be a quick process. We could never get hold of the team via phone call and emails were hardly ever responded to. We found the team to be very unhelpful throughout and therefore will not be recommending them or never using them again in the future.
Hi Mr Chapman, thank you for taking the time to leave feedback in regards to the service received from the Peter Ball team. I am obviously disappointed to read that our service did not match your expectations. I appreciate your feedback and understand your frustrations, I would also like to give assurances that we have a dedicated sales progression team to help deal with the sales transaction once the sale has been agreed, however we can not directly influence the sale process and rely on updates from the associated solicitors dealing with the transaction.
5/5
GoogleEmma and the team at Peter Ball were fantastic whilst I was renting a property from them. They were quick to communicate and deal with any questions or problems and they are always helpful in their response. I really felt like I was left to enjoy the property quietly without being disturbed too. I would recommend using Peter Ball for any tenant.PositiveResponsiveness, Quality
5/5
GoogleI have been renting through Peter Ball & Co in Cheltenham for several years. Throughout my tenancy Peter Ball have been friendly, responsive and professional. Now having to look for another property to rent in a difficult market, the Lettings team at Peter Ball (Mark, Elaine, Belinda and Pippa) have gone the extra nine yards to find a suitable property for my second tenancy through their agency. I really appreciate their loyalty and would not hesitate to recommend the Lettings team at Peter Ball & Co. There are some agencies out there who are just not up to the same mark.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the review-we are delighted that you are happy with our service. Kind regards Mark
5/5
GoogleTory is friendly, supportive, professional and a great communicator who has supported me during the past 12 months. Thank you and your great team for all your hard work!PositiveResponsiveness, Professionalism
5/5
GoogleOur experience with Peter Ball has been outstanding. Their professionalism and guidance was greatly appreciated and this in turn meant a stress free process. Can't recommend highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Your review of the Peter Ball & Co service is greatly appreciated, I can't tell you how much this means to me and my colleagues. Thank you so much for your trust in us. Kind regards. Jonathan & the Peter Ball & Co team at Tewkesbury.
5/5
GoogleVery professional & informational advice given for house selling or renting
5/5
GoogleAfter having a couple of complications with the sale, the sales team kept me informed of everything that was going on and got the sale completed.PositiveProfessionalism
Thank you Richard for your 5* Review, this means a great deal to myself and the team and shows the importance of our sales progression department and the key role they play in helping every sale through to completion. Many thanks, Jonathan.
5/5
GoogleGreat service. Really nice people, helpful , understanding and very supportive. A great experience with buying and selling.
5/5
GoogleHad a great experience with the Tewkesbury team, Tori was very professional throughout and Erica was great at keeping us updated on the purchase all through the process. Would certainly recommend them!
5/5
GoogleJonathan, Russell and Tori are all incredibly efficient and professional. They keep in contact throughout the process and someone is always there to answer your call. I personally think the photography they take is the best in Tewkesbury which is essential when selling. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Ben for leaving this review, it means a great deal to me and my colleagues. Best wishes. Jonathan
5/5
GoogleI was very impressed by Peter Ball in Tewkesbury their customer service is second to none. Jonathan & Tori are fantastic, the best estate agents I have ever dealt with. They are professional, honest, enthusiastic, positive, approachable and very knowledgeable. I would not hesitate in recommending Peter Ball in Tewkesbury to anyone wanting to sell their property or buy their next home.
Hello Vicki, I was so pleased as were my colleagues to se your comments it means a great deal to us, thank you. Best wishes. Jonathan
5/5
GoogleTori and Jonathan recently handled the sale of our family home in a professional and personal way. The service they provide is excellent their communication and expertise is beyond the norm which is reassuring and pleasing when dealing with such stress as a house sale. Both very personable and friendly people a huge asset to Peter Ball Estate Agents. Highly recommended. Thank you both for all your time and hard work.PositiveResponsiveness, Professionalism
Thank you Emma for your re-view, your comments mean a great deal to all at Peter Ball & Co especially Tori and I. It was a pleasure to have sold your beautiful home, thank you again for your business and the trust you put in us. I would like to wish you and your family all the very best now and in the future.
5/5
FacebookSuch a friendly service, and Belinda is a lovely agent!!! Very well organised and loved the cute gift bag when collecting my keys. Highly recommend.
Hi Senee. Thank you for your feedback, which we will pass on to Belinda. We hope you're very happy in your new home! The Peter Ball Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cheltenham has the most, with 141 reviews rated 4.7 out of 5, followed by Tewkesbury with 78.
The two Peter Ball and Co offices, by town:
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