5/5
GoogleI've just moved into my new pentland home and thanks to Joanna the whole experience was frictionless start to finish. Customer service and care was excellent.
Trusted Agent profile
Pentland Homes estate agents in Kent, Lydden and New Romney
★★★★★
101 reviews across 3 offices and 3 platforms
Pentland Homes has three offices, in Kent, Lydden and New Romney. Together they have 101 reviews on three platforms, rated 4.3 out of 5 overall.
95
Reviews on Google
All 3 offices
3
Reviews on Facebook
All 3 offices
3
Reviews on Trustpilot
Business-wide
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Our offices
Pentland Homes's three offices, most reviewed first. Each has its own page.
- Pentland Homes KentEtchinghill Golf, Etchinghill, Folkestone, CT18 8FA80 reviews · 77 on Google (4.5)1 in the last 90 days
- Pentland Homes LyddenCanterbury Road, CT15 7FH22 reviews · 16 on Google (3.9)1 in the last 90 days
- Pentland Homes New RomneyMulberry Place, Ashford Road, TN28 8LW5 reviews · 2 on Google (3.0)1 in the last 90 days
Latest reviews from every Pentland Homes office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleFantastic from Joanna at Pentland homes, we had a few delays( not Pentland home’s fault) but Joanna kept us informed with regular calls, which put our minds at rest.couldn’t have asked for more. Before moving in Steve showed us around our new home and was very helpful. A great friendly team. Well done to Pentland homes.
5/5
GoogleThe staff were super friendly and efficient, my purchase took a long time for various reasons and Audrey and her team were consistently curtious, polite and efficient. Great company to deal with.
5/5
GoogleJoanna and Georgia were super helpful all the way through our new home build and supported with the process! The customer care team acted quickly on our concerns and the site manager Glynn alongside Tim are working well together in managing the teams and I wish them every success in the rest of the development, thank you.
5/5
GoogleAs first time buyers we were really lucky to have Georgia and Joanna from Poppy fields supporting us throughout the process. Interactions from the very start were always really positive and we had everything we needed for a smooth process. The girls have been amazing, thank you :)
5/5
GoogleWe put a deposit on a plot in August and moved in prior to Christmas. The quality of the home is superb and we are delighted with the finishes. Georgia and Joanna have been amazing throughout the entire process, it’s been a pleasure dealing with them both.
5/5
GoogleExcellent service from Joanna, Georgia and the team at Poppy Fields- answered all my queries promptly
5/5
GoogleSuburb quality homes I’m very happy with my new build in poppy fields. Throughout my experience with Pentland Homes I received excellent customer service from both Georgia and Joanna. They were extremely helpful and did everything to make the process of buying my first house as smooth as possible.
5/5
GoogleI recently moved into the Poppy Fields development and both Joanna & Georgia have been absolutely amazing throughout the whole process. Very knowledgeable, willing to help whatever the ask and always lovely & cheerful. Have to add that the site chaps are also really nice & helpful.
5/5
GooglePurchasing a home with Pentland Homes at their Poppy Fields site has been a great experience. Joanna and Georgia from their sales and marketing suite have been incredibly pleasant and helpful with any queries, updates on build progression as well as aftercare.
5/5
GoogleFirstly, I would just like to thank Georgia and Joanna, for their excellent customer care and kindness..I met Georgia months ago, and being a sole buyer, who was unsure of where or what to buy I had lots of fears about buying a newbuild, with Georgia I got assurances and up front prices, honest and clear dates, guarantees on Top workmanship which was evident in the showhome, building with top specs (id seen some showhomes that felt like the wolf was going to huff and puff them right down). And i had been into a lot of show homes, so straight away i could see the difference..the minute I walked in to meet Georgia and explained my situation and fears, I was made to feel at ease,there was no pressure, just a lady who is genuinely a pleasure to be around, and her knowledge and experience of Pentland Homes and who and what they stand for, regarding their suppliers and top end standards made me put Poppyfields on my list of maybe. Georgia also gave me some places in folkstone to drive on to, and told me a bit about the local area, and her love of folkstone (I had my 3 dogs in the car).the Warren..was where I headed...as i went off to the beach, i knew id found somewhere special, maybe i could possibly live, but wasn't yet convinced. I had some other places yet to visit...after a few weeks and a few calls from Georgia, with no pressure just asking me how I was getting on, one day I was on my way to Deal to visit another place. Georgia rang i had a little chat, said I'd call back..driving and thinking, i just knew Poppyfields was where i wanted to live ...the reassurances and chats with Georgia had just been so helpful, and gave me the confidence to go for it, and I re-routed the car and drove there to see the surrounding area more..I rang Georgia back and said yes...since then I have had nothing but the kindest help, from Georgia and then Joanna, both these lovely ladies have quickly, efficiently, sorted out any problems I encountered with the Solicitors, which at times I felt like I was going nuts with frustration, but each time Georgia and Joanna, reassured and helped me, liased with the solicitors for me. letting me know what stage the build was at, and progress of each stage of the buying and how it all worked and timescales ect..i was never left in the dark, not knowing how the build was going..and where we was at regarding the legal side of things.?even when i couldnt get updates from the solicitors, Georgia and Joanna would email them to find out for me...also, they never wavered in their confidence that once poppyfields was finished it will be a beautiful place and community to live...I moved in Friday, and since then, Georgia kindly knocked to see if I am okay, and has yet again reassured me that there both there to continue to be of help, just yesterday Georgia and myself walked to my house and re-checked a couple things that was niggling me...Nothing is too much trouble for these two ladies..and have made the whole process from making a decision, to buy, to moving in a lot easier for me..and can I just mention Steve..who I met a few weeks ago. A very knowledable guy who patiently ran through the workings of the house, and yet again, yesterday came to sort out a problem i had...thanks Steve... PS.. i know its not house related...but...Joanna is a great Cake baker, I had a lovely piece of one of her cakes when I came a few weeks ago...😋 PPS ..this is a honest review..no bribes of Joannas cake was exchanged on writing this...
5/5
GoogleWe have recently moved into our new home on one of Pentland's developments and are very pleased with the process leading to this point. Georgia and Joanna were both very friendly and helpful throughout with answers to our queries.
5/5
GoogleCan’t recommend highly enough! Georgia and Joanna have been so helpful answering any emails or phone calls with questions we have had. Georgia especially has been so helpful and has made the process so easy and smooth and is so lovely to talk to and just a friendly face whenever we were there! Thank you so much we love our home❤️
5/5
GoogleIn March 2024, we saw an artist’s impression of the Thurnham house in the Poppy Fields development and were instantly drawn to the house. Georgia was our first point of contact, and her knowledge and guidance made the whole process so much easier. We had plenty of questions, probably more than most!, but Georgia was always happy to provide clear and thoughtful answers, keeping us informed and confident every step of the way. As we moved closer to completion, Joanna joined the process, bringing her own expertise and working seamlessly with Georgia. Together, they made a fantastic team, ensuring everything ran smoothly from start to finish. Thank you Georgia and Joanna for all your help in making our dream a reality!
5/5
GoogleWe have just moved into our home and are so happy with it. The whole process with Pentland has been very smooth and stress free. Both Joanna and Georgia have been super helpful throughout, both very knowledgeable and always able to help with any questions we had. Joanna especially went above and beyond and was great in guiding us through the process. We are so pleased and wouldn’t hesitate to recommend Pentland Homes :)
5/5
GoogleWe couldn’t thank Georgia & Joanna enough. They were kind, helpful & always at the end of the phone if we had any problems or concerns. Thank you both. We are so happy with our beautiful first home.
5/5
GoogleGeorgia has been incredible throughout our whole journey with Pentland. From the first time I met her to completion today. Both Georgia and Joanna have been helpful, kind and their communication with us was excellent. They have made everything easy for us. Thank you girls x
5/5
GoogleJoanna has been very very helpful with my move, she has worked hard with me to get me into pentlands, I’m in and very pleased with how smooth it’s all gone. She is so happy and friendly, really helpful. Eileen
5/5
GoogleWe have received a fantastic service throughout our moving experience from Joanna at Pentland homes who helped and and guided us along all throughout the process of buying our property at Mulberry place.
5/5
GoogleThe best house part-exchange experience we ever had. Everything went so smoothly and easily. The ladies in the office went above and beyond with the presentation of choosing finishes, helped us deal with the lawyer, were always available to answer our questions, and welcomed us to our new home. Truly a VIP experience.
5/5
GoogleWe absolutely love our Pentland home, the finish and attention to small details really stood out to us. We would like to say thank you to Joanna who gave us a great experience as first time buyers and was always available to answer all of our questions whenever we had them
5/5
Google⭐⭐⭐⭐⭐ I recently purchased our dream home through Pentland Homes, and the experience was nothing short of exceptional! From the moment I walked into their office, I felt welcomed and valued. The staff was incredibly professional, knowledgeable, and patient, guiding me through every step of the process. Special thanks to Nicola and Georgia!! The variety and quality of homes available were impressive, and I appreciated how they took the time to understand our needs and preferences. They provided transparent and detailed information, which made me feel confident in our decision. The closing process was smooth and efficient, with no hidden surprises. They were always available to answer my questions and provide support, which made the entire experience stress-free and enjoyable. I am thrilled with our new home and would highly recommend Pentland Homes to anyone looking to buy a property. Their commitment to customer satisfaction and their attention to detail truly set them apart. Thank you, Pentland Homes, for making my home-buying journey a wonderful experience! ---
5/5
GoogleGeorgia has been so helpful with our purchase of our new home in the Lydden Hills development. She has gone above and beyond to help us and has been friendly and informative. We're delighted with our house and the whole experience.
5/5
GoogleJoanna has been very helpful from start to finish every step of the way she has kept me updated and helped through every step making it a great experience rather than a stressful one I would recommend Pentland homes and Joanna as a great company to deal with definitely 5 Star plus
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Questions about Pentland Homes
Which Pentland Homes office has the most reviews?
Kent has the most, with 80 reviews rated 4.4 out of 5, followed by Lydden with 22.
Where are the Pentland Homes offices?
The three Pentland Homes offices, by town:
- Kent: Etchinghill Golf, Etchinghill, Folkestone, Kent, CT18 8FA
- Lydden: Canterbury Road, Lydden, CT15 7FH
- New Romney: Mulberry Place, Ashford Road, New Romney, TN28 8LW
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