5/5
Great knowledge , very responsive and service your needs as a landlord really well
Agent replied · 16 April 2026
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
Trusted Agent profile
★★★★★
1,379 reviews across 10 offices and 2 platforms
Pedder has 10 offices, in Southwark (two offices), Lewisham, London (six offices) and Lambeth. Together they have 1,379 reviews on two platforms, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Pedder's 10 offices, most reviewed first. Each has its own page.
Showing 1,014 reviews on Google only. Show every review
5/5
Great knowledge , very responsive and service your needs as a landlord really well
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
1/5
Fantastic customer service from the lettings team. Put an offer in and didn't even hear back, no-one has attempted to reach out. I appreciate the rental market is competitive but at least have the courtesy to tell me one way or another. You're dealing with real people, not just a name and a phone number.
5/5
Great estate agent, with excellent services, friendly and helpful staff! I highly recommend Pedder, specifically my property manager Derek Law.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
We had the pleasure working with Pedder for the second time, but this time we were selling our much loved home that we bought from them. Daniel and Shannon were both great, always making themselves available to answer questions and help us out whatever way they could. A thoroughly professional service. We really appreciated their expertise and transparency and overall a great service from the whole team who were friendly, supportive and prompt with all our queries. It made the whole process so much smoother for our family which we are very grateful for. Thank you so much again. Highly recommended.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Callum was the agent for our vendor and he was excellent - professional throughout, knowledgeable of the local area and was very flexible with providing access to the property!
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Callum managed the sale of our mother's house with true professionalism. He made what was a difficult and sad process incredibly straightforward and at every step of the way gave excellent advice, kept us regularly up to date as the sale progressed and managed to keep us, the buyers and solicitors on track with good humour and patience. We are hugely grateful to the Pedders team and Callum in particular.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Thanks to Callum and the team at Pedder for helping to find and secure a flat - communication was clear and timely, thanks!
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
We dealt with David Yuill who was extremely professional, friendly and knowledgeable. Communication was excellent.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
1/5
Editing my review as Pedder have mentioned they don’t have a record of my details. I made an enquiry on Saturday to arrange a viewing about a property I saw in the branch window that I was not able to see details of online. I gave my name and number and name and number of my father in law. I was told we would be contacted on the Monday. This never happened I called again on Tuesday to arrange a viewing. I was not called back again but luckily my in laws were close enough to come down to the branch face to face. Whilst there they were told they did not receive my or my father in laws details (despite me handing over this information twice over the phone and I gave detailed information of name, address, email and phone number, as I was told this was needed to register). My mother in law saw the details on a post it note on the desk of the sales assistant and pointed this out. Up until this point all in all having to chase a viewing quite a lot and giving over details multiple times to register was not especially frustrating but it did come across as not very professional or organised. I would not have written this post were it not for the accumulation of the above and the following. During the viewing it was disappointing that the senior sales manager knew nothing about the property; every question asked, they had no idea and although they apologised and said they were new, I wondered why we were not viewing this property with someone who did actually know or at least in this day and age, could they have not had the details to hand on their internal system that could have been pulled up. They also mentioned sending us the details by email but this was not received either. Additionally, could they have not done their research beforehand? During the viewing they did not know which keys were for which door etc. This all seemed very disappointing as a first encounter with Pedder, and unlike any other estate agent I have used before. Not particularly impressed with the first impressions here.
Good morning, We are sorry to see this review. However, we don’t have any record of an interaction with anyone under this name. If you could kindly send your contact details to daniel@pedderproperty.com, I will look into this matter immediately for you. Kindest regards, Daniel
5/5
Trevor and Alexander from Pedder provided us with support and guidance throughout the selling process. They were knowledgeable of the current market, and of the local area. They were always willing to talk through issues arising, and kept us informed at all stages.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
We had the pleasure working with Pedder for the second time, but this time we were selling our much loved home that we bought from them. Daniel and Shannon were both great, always making themselves available to answer questions and help us …
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
1/5
TLDR: no hot water for 2 months, Pedder dropped management of our property with 2 days notice in the middle of a crisis - an absolute disgrace!!! Lived at one of their properties from November 24 for a year. Everything seemed very legitimate with paperwork and uploading documents via good lord. The property (Streatham Hill) was in very good condition at the start. HOWEVER A few months into living here it appeared one of our pipes had a leak which was dripping to the downstairs flat. We let the agency know and they sent people to have a look however they didn’t seem to treat it as urgent - they should have because a month later (July 24th) the leak had worsened and the flat below rightly called emergency services to turn our water off. We called the agency again and they sent someone the next day, but we were left without any water until a few days later. On 28th July he revisited and turned on our water but isolated the cold water, meaning we were left with no hot water. A few weeks passed and nothing was fixed despite us contacting them. A month and a half passed and it had yet to be fixed. On top of this communications from the agency were poor and on 8th September we received an email from Pedder saying they were ceasing management of our property with 2 DAYS NOTICE!!! - from 10th September we would have to communicate directly with the landlady with no support from Pedder. A huge slap in the face considering we had set up a contract for a year and expected to be helped by them to resolve issues with the flat. The hot water finally got fixed on 22nd September. The landlady was extremely unprofessional and was ringing my personal phone at least twice a week to tell me about her personal life and struggles all while taking full rent and providing sub par living conditions. The agents I’m sure were aware of her being a tricky person to deal with yet left us in the lurch to communicate directly with her. They took our money and abandoned us when we needed them - disgusting behaviour which they should be ashamed of!
Thank you for your review. We are sorry that you were dissatisfied with your experience. For clarity, Pedder has not managed this property since 10th September, at which point management formally ceased and all responsibility reverted directly to the landlord. During the period we were instructed, we raised the reported issues with the landlord promptly and sought to arrange remedial works. However, the landlord owned multiple properties and would not permit Pedder to manage the property or allow our appointed contractors to attend, which severely limited our ability to progress repairs or resolve matters on your behalf. Due to the landlord’s continued refusal to grant the authority required for us to act effectively, we had no option but to cease management. Continuing to act without the ability to instruct contractors or manage repairs would not have been appropriate or in the tenant’s interests. Following the cessation of management, Pedder had no further involvement in the property. Any repairs or actions taken after 10 September, including the eventual restoration of hot water, were handled directly by the landlord and were outside of Pedder’s control. We regret that this situation caused frustration. Pedder always seeks to act professionally and responsibly within the scope of its instruction, and where that authority is withdrawn or restricted, we cannot continue to manage the property. Very best wishes, Pedder
5/5
very pleased with the service provided by Pedder. Abie Potter helped us to move into our home and ensured the process was seamless. She resolved any queries or problems we had promptly which massively helped as we needed to move into our new home in a short space of time. Would recommend both Abie and Pedder!
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Highly recommend Pedder Sydenham. Although the sale was prolonged, Natasha and Josh were absolute professionals - consistently polite, charming, and positive. Communication was always quick and professional
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
I'm a tenant and so pleased with Pedder's service, very quick response and professional. Any landlord or tenant who uses them is lucky. Fayzeh is amazing.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
It has been great experience working with Pia at Pedder in forest Hill.She is amiable and assisted us in every step of renting a flat.She has been great help whenver we had any issues .We really appreciate her work.
5/5
Had a great experience selling my property with Pedder. I had two offers within 2 weeks of putting the flat on the market. Carolina and later Ben guided me through the whole sale process, and pushed the transaction through when both of our conveyancers were stalling. Their rates are competitive and the service was 5*
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Pedders let and manage my flat. Fayzeh my Manager replied promptly to my emails and telephone calls and dealt with my queries efficiently and resolved the matter.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Ben West was very professional throughout the sale of our flat. There was very little prompting or chasing on our part to hurry on the completion of the sale. Highly recommend him! Thank you
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Excellent service provided by Pedder, Forest Hill, throughout the process of selling a property for me, my initial contact was with Dan and Thereafter Ben West. Ben West was professional and ensured that I was kept in the loop at all stages of the sale. I would certainly use them again and recommend them without any hesitation.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Ben and the wider team carefully handled our sale and expectations with professionalism above and beyond. The team at Forest Hill, led by Dan, seemed to actually be a team rather than individual agents.
5/5
We have been renting our property in Catford for last 2 years and Pedder has been very helpful throughout whole process and management of our property as we live overseas. Pia who is our property manager is very helpful and easy to communicate. Would highly recommend them as property agents
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Excellent service provided by Pedder, Forest Hill, throughout the process of selling a property for me, my initial contact was with Dan and Thereafter Ben West. Ben West was professional and ensured that I was kept in the loop at all stages of the sale. I would certainly use them again and recommend them without any hesitation.
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
5/5
Ben West was very professional throughout the sale of our flat. There was very little prompting or chasing on our part to hurry on the completion of the sale. Highly recommend him! Thank you
Thank you for your 5* review! We will be sure to pass on your feedback. Very best wishes, Pedder
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Herne Hill has the most, with 491 reviews rated 4.8 out of 5, followed by Lewisham with 478.
The 10 Pedder offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.