2/5
GoogleI am not at all surprised that Pearson Ferrier has no reviews. I generally only write a review when I have received an excellent service and want the service provider to know. In this case however I want people to know that they should never rent a property from Pearson Ferrier, the branch in Ramsbottom at least. The staff here need training in customer service. They have no level of empathy at all towards tenants in properties advertised through them. We rented a property through them and began to have problems with the landlady. During our tenancy we discovered that the previous tenants had also had problems with that landlady. Pearson Ferrier knew this and still rented the property to us with no qualms. Before moving out we received a report from Environmental Health at Rossendale Council outlining the reasons why the property we were in was not suitable for rental. We sent this report to Pearson Ferrier and to our disappointment, this property has gone straight back onto the rental market. They do not care that they are placing people in dangerous homes without fire escape routes and smoke detectors. We have since found a home through another estate agents in Bury and the excellent service we received could not have been any more different to our experience with Pearson Ferrier. I hope people read this and think carefully about the level of service they receive when they first contact Pearson Ferrier. That is an indicator of the ongoing service they will have and probably the type of landlord they will end up with. Pearson Ferrier do not seem to care who they represent. Our initial impressions of Pearson Ferrier were not good as they lacked enthusiasm, respect and consideration but we presumed it was the nature of renting. However, since being able to compare with another estate agent we realise that is not the case and it is simply Pearson Ferrier.
