Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

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4.7 / 5

902

Reviews on Google

All 3 offices

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11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Palmer & Partners is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 900 reviews on Google only. Show every review

5/5

Google

We’ve received very professional and attentive service from Eva, our letting agent. She has consistently been kind, responsive, and quick to address any requests we’ve had throughout our tenancy agreement

Luca · 19 November 2024 · Palmer & Partners Colchester

Agent replied · 10 December 2024

Thank you for taking the time to share your experience with Eva! We're delighted to hear that you’ve received such professional and attentive service from her throughout your tenancy. It’s wonderful to know that Eva has been kind, responsive, and quick to address all your requests. We strive to provide the best possible support to our tenants, and it's rewarding to see that reflected in your feedback. We truly appreciate your kind words and will make sure to pass them along to Eva. Thank you for choosing us as your letting agent, and please don't hesitate to reach out if you need anything in the future!

5/5

Google

A very professional company with friendly employees. Poppy Kilden, during the start of my tenancy, Julie Thompson, throughout my tenancy, and Rachel Johnson, at the end of my tenancy, were incredibly helpful and always provided excellent service with a positive attitude. Highly recommended.

Tuğrul · 19 November 2024 · Palmer & Partners Colchester

Agent replied · 10 December 2024

Hi Tuğrul Thank you so much for your fantastic feedback! We're delighted to hear that you had such a positive experience with our team, particularly with Poppy, Julie, and Rachel. It’s wonderful to know that they were incredibly helpful and provided excellent service throughout your tenancy, always with a positive attitude. We pride ourselves on having a friendly and professional team, and your kind words truly reflect our commitment to exceptional customer service. We appreciate your high recommendation and are grateful for the opportunity to have assisted you. If you ever need anything in the future, please don’t hesitate to reach out. Thank you once again!

5/5

Google

Great service. I was kept informed throughout the process and Lucy and Claire were excellent!

Paul · 17 November 2024 · Palmer & Partners, Suffolk

Agent replied · 8 December 2024

Hi Paul, Thank you so much for your kind words! We’re thrilled to hear that you received great service and that Lucy and Claire were excellent in keeping you informed throughout the process. Communication is key for us, and it’s rewarding to know that our team met your expectations. Your feedback is greatly appreciated, and we’ll be sure to pass along your compliments to Lucy and Claire. If you need any further assistance in the future, please don’t hesitate to reach out. Thank you again for choosing us!

5/5

Google

Palmer & Partners were fantastic. Highly recommended. All the agents were always giving us 100%. A special mention for Ollie Findlay. He was our main contact & always kept us fully up to date. Always with a positive, cheerie attitude. Thankyou very much Ollie.

S · 17 November 2024 · Palmer & Partners, Suffolk

Agent replied · 8 December 2024

Thank you so much for your fantastic feedback! We're thrilled to hear that you had a great experience with Palmer & Partners and that our agents consistently gave you 100%. A special thank you for recognizing Ollie Findlay for his dedication and positive attitude. We pride ourselves on maintaining clear communication and providing a supportive experience, and it’s wonderful to know that Ollie was able to keep you fully updated throughout the process. Your high recommendation means a lot to us, and we truly appreciate your kind words. If you ever need assistance in the future, please don’t hesitate to reach out. Thank you once again!

5/5

Google

Rating only, no written review.

Keith · 13 November 2024 · Palmer & Partners Clacton-On-Sea

Agent replied · 17 April 2026

Thank you very much

2/5

Google

Just had a very rude person on the phone they give you houses to look at and when try to view they say no because we not sold. then how do you know what to get. pointless we got no where.

David · 13 November 2024 · Palmer & Partners Clacton-On-Sea

Agent replied · 23 October 2024

Hi David. The Two properties you enquired to view will only take potential buyers if you are at least on the market yourself. As explained this isn’t the same for everyone and is not our policy but the sellers of these have specifically asked for this. This is out of our control I’m afraid but doesn’t stop us being able to give the details of these properties to you as requested until such time you do decide to come to the market.

5/5

Google

Rating only, no written review.

Christine · 13 November 2024 · Palmer & Partners Clacton-On-Sea

Agent replied · 17 April 2026

Thank you so much

5/5

Google

Lovely team to deal with, made our purchase of our first home so straightforward and quick! Big thank you to Brady and team for all your hard work, would definitely recommend!

Lily · 13 November 2024 · Palmer & Partners Clacton-On-Sea

Agent replied · 11 November 2024

Hi Lily, Huge congratulations on your first home purchase! We're over the moon to hear that Brady and the team at Palmer & Partners made the process so straightforward and quick for you. We're thrilled that you found our team lovely to deal with - we strive to provide exceptional customer service, and it's wonderful to know that we've achieved this for you. Brady will be delighted to hear your kind words about his hard work, and we'll be sure to pass along your thanks to the entire team. Thank you so much for recommending Palmer & Partners to others. We're grateful for your trust in us and for the opportunity to have been a part of your home-buying journey. We wish you all the best in your new home and look forward to being of service to you in the future.

5/5

Google

A Pleasure to Deal With! Macauley helped with our house move, and we couldn't have asked for anyone better! Constant updates between us (the buyer) and the sellers. Kept everyone calm and happy. Really smooth sailing. When Macauley was on leave or wasn't in the office, Brady took over on the odd occasion and was just as incredible. Thank you to the whole team, and for the goody bag we received. Best estate agents in Clacton! Nothing was ever a problem, and I asked every question you could as a first time buyer. Thank you all once again.

Mitch · 13 November 2024 · Palmer & Partners Clacton-On-Sea

Agent replied · 23 October 2024

Hi Mitch, We are absolutely delighted to hear that you had a pleasure-filled experience with Macauley and the team at Palmer and Partners! As a first-time buyer, it's natural to have many questions and concerns, but we're thrilled to hear that Macauley and Brady were always available to provide updates, guidance, and reassurance. We're so proud of our team for providing a smooth and stress-free experience for you, and for keeping everyone involved in the process calm and happy. It's fantastic to hear that you felt supported every step of the way, and that we were able to exceed your expectations. A huge thank you for your kind words about the goody bag - we're glad you enjoyed the little surprise! But most of all, we're grateful for the opportunity to have been a part of your home-buying journey. Your recommendation means the world to us, and we're honored to be considered the best estate agents in Clacton! We look forward to continuing to provide exceptional service to our clients and community. Once again, thank you for your wonderful review and for choosing Palmer and Partners.

1/5

Google

I'm not from Colchester and just rang to enquire about a house on Military Road. The Man i spoke to didn't like the question of how is it valued when there are the same style houses near by cheeper. He got really aggressive and said there's houses more expensive and houses cheeper it is what we say it is. Finding this response odd i said ok ill go do some more research on the area and he tutted at me and slammed down the phone. I was expecting him to tell me it's near a certain school or amenities. Disgraceful behaviour and I hope he dosent further effect the seller with this un professional service.

Amelia · 10 November 2024 · Palmer & Partners Colchester

5/5

Google

Moved in to a lovely rented flat in Rowhedge today. Palmers have been amazing, super helpful, kept me informed promptly the whole way through the process. Thank you for being amazing, friendly and great at your job Sophie!

Sarah · 10 November 2024 · Palmer & Partners Colchester

Agent replied · 10 December 2024

HI Sarah, A huge congratulations on your new home in Rowhedge! We're thrilled to hear that you're enjoying your lovely rented flat. We're also delighted to hear that Sophie and the team at Palmer & Partners have been amazing, super helpful, and kept you informed every step of the way. Our goal is to make the rental process as smooth and stress-free as possible, and it's wonderful to know that we've achieved this for you. Sophie will be thrilled to hear your kind words about her service - we'll be sure to pass along your feedback and thanks. We're proud to have team members like Sophie who are dedicated to providing exceptional customer service. Thank you again for choosing Palmer & Partners and for taking the time to share your positive experience. We wish you all the best in your new home and look forward to being of service to you in the future.

5/5

Google

Just a quick thank you to the letting team and Rachel in particular. Just moved out from one of the properties in Rowhedge and the exit detail was excellent. Great communication and clear and concise information when I needed it. Well done Palmer & Partners you have a great team 👍 …

Steve · 8 November 2024 · Palmer & Partners Colchester

Agent replied · 22 November 2024

Hi Steve, Thank you so much for taking the time to share your positive experience with our letting team, and for the special mention of Rachel. We're delighted to hear that your move-out process was smooth, with excellent communication and clear information. We pride ourselves on providing top-quality service, and it's wonderful to know that Rachel and the team have met your expectations. Your kind words and thumbs-up are greatly appreciated, and we'll be sure to pass along your feedback to Rachel and the entire letting team. Thank you for choosing Palmer & Partners for your rental needs. We're grateful for the opportunity to have assisted you and hope you'll keep us in mind for any future property requirements.

5/5

Google

I can't fault Palmer & Partners Ipswich. The second time using them in 5 years, and they have once again impressed me from sorting viewings to constant updates throughout the process of selling my property, to helping to close the sale. Special mention to Ollie Findlay who communicated clearly, professionally, and above else, mindfully when things became stressful. Thanks, Ollie!

Richard · 4 November 2024 · Palmer & Partners, Suffolk

Agent replied · 11 November 2024

Hi Richard, Thank you so much for your wonderful feedback and for choosing Palmer & Partners Ipswich for a second time. We're thrilled to hear that we've impressed you once again with our service throughout your property sale. It's particularly gratifying to know that you found our team helpful at every stage - from arranging viewings to providing constant updates and assisting with the closing of the sale. We strive to make the selling process as smooth and stress-free as possible for our clients, and it's rewarding to hear that we've achieved this for you. We're especially pleased to hear about your positive experience with Ollie Findlay. Clear, professional, and mindful communication is exactly what we aim for, particularly during the more stressful moments of a property transaction. We'll be sure to pass along your kind words to Ollie - feedback like this is always appreciated by our team members. Thank you again for your trust in Palmer & Partners Ipswich and for taking the time to share your experience. We look forward to the opportunity to assist you again in the future should you have any other property needs.

5/5

Google

Palmer and Partners are very professional. The names I recall; Joe, Sophie and John- because you are respectful and always willing to help with our many requests, you deserve 5-star rating. Many thanks to your entire team.

Mathew · 1 November 2024 · Palmer & Partners Colchester

Agent replied · 8 November 2024

Hi Matthew We are deeply grateful for your kind words and the 5-star rating you have given us. It is wonderful to hear that Joe, Sophie, and John have made such a positive impact on your experience with Palmer and Partners. We take great pride in our team's professionalism, respect, and willingness to help with all your requests. Your feedback is a testament to the hard work and dedication of our entire team, and we are thrilled that you feel valued and supported throughout your interactions with us. Thank you for recognizing the efforts of Joe, Sophie, and John, as well as the rest of our team. We are committed to continuing to provide the highest level of service and support to all our clients. Once again, thank you for your kind words and for choosing Palmer and Partners. We look forward to the opportunity to assist you in the future.

5/5

Google

Great service provided. Always kept up to date with updates in the process which is greatly appreciated.

Prilen · 28 October 2024 · Palmer & Partners, Suffolk

Agent replied · 11 November 2024

Hi Prilen, Thank you so much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you received great service and were consistently kept up to date throughout the process. Providing transparent and frequent communication is a top priority for us, as we understand how important it is for our clients to feel informed and valued during what can often be a complex and stressful time. Your feedback lets us know that we are achieving this goal. We greatly appreciate your business and your willingness to recommend our services. Referrals from satisfied clients like yourself are invaluable, and we look forward to the opportunity to work with you again in the future should you have any other real estate needs. Thank you again for your kind review. We are proud to have been a part of your journey.

5/5

Google

Parmer and Partners have done an excellent job from start to finish. I received an asking price offer within 3 days of the property going on the market. Chelsey has done a wonderful job of keeping in touch with everyone one in the chain. There have been a few challenges and delays with convayancing and issues around the propertys freehold. Chelsey has kept clear professional communication through out and it has been a pleasure to work with her. I would recommend Palmer and Partners to anyone looking to sell property in the Ipswich area.

Fiona · 18 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Fiona, Thank you so much for taking the time to share your glowing review of Palmer and Partners. We are thrilled to hear that you had an exceptional experience from start to finish, particularly with the outstanding service provided by Chelsey. It's fantastic that you received an asking price offer within just 3 days of your property going on the market - a testament to the expertise and hard work of our team. We understand that even in successful sales, there can be challenges and delays, so we're especially appreciative that you noted Chelsey's clear and professional communication throughout the process. Your willingness to recommend Palmer and Partners to anyone looking to sell in the Ipswich area is the highest compliment we could receive. Referrals from satisfied clients like yourself are invaluable, and we are grateful for the opportunity to have assisted you. Thank you again for your business and kind words. We are proud to have been a part of your property journey, and we look forward to the chance to work with you again in the future should the need arise.

5/5

Google

I've sold a number of houses with Palmer & Partners, they've always delivered a fantastic service and I'd not hesitate to use them again.

Max · 17 October 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Max, Thank you so much for taking the time to share your wonderful experience with Palmer & Partners. We are thrilled to hear that you have used our services multiple times to sell your properties and that we have consistently delivered a fantastic service. Your continued trust in our team is the highest compliment we could receive. We take great pride in providing an exceptional level of service to all of our clients, and it's extremely gratifying to know that we have exceeded your expectations time and time again. We greatly appreciate your loyalty and your willingness to recommend Palmer & Partners. Referrals from satisfied clients like yourself are invaluable, and we look forward to the opportunity to work with you again in the future should you have any other property needs. Thank you again for your business and kind words. We are proud to have been a part of your property journey.

3/5

Google

It felt as though the entire sale was delayed and it was on the buyers terms who was conveniently going to buy to let through palmer and partners and we never felt in control of our house sale. Communication with all parties involved was poor, and I found myself having to chase for updates constantly. Overall, I felt that Palmer and Partners made an effort, but they just weren’t as proactive as I would have liked.

Lewis · 14 October 2024 · Palmer & Partners Clacton-On-Sea

Agent replied · 17 April 2026

Hi Lewis, It’s Brady. I’m glad we finally got there for you and the move was successful. Please feel free to contact me to discuss this review and how we can improve in the future. Negative reviews are taken seriously. Thank you my direct nunber is 07729198502

5/5

Google

We were very impressed with palmer and partners .They are very friendly and went above and beyond even chasing up solicitors on their days off. I would highly recommend using their company.

Melissa · 10 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Melissa, Thank you so much for taking the time to share your glowing review of Palmer and Partners. We are thrilled to hear that you were impressed with the service provided by our team. It's wonderful to know that our agents went above and beyond, even going so far as to follow up with solicitors on their days off. Providing an exceptional client experience is our top priority, and comments like yours let us know that we are achieving that goal. We greatly appreciate your high recommendation, and we look forward to the opportunity to work with you again in the future should you have any other real estate needs. Referrals from satisfied clients like yourself are the highest compliment we can receive. Thank you again for your business and kind words. We are proud to have been a part of your property journey.

5/5

Google

My partner and I are really happy with Palmer & Partners. Our agent for the purchase - Tom - was absolutely brilliant, the communication was great and he really went above and beyond to keep things moving along. We can't recommend him enough!

Kristina · 10 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Kristina, It’s great to hear that you and your partner had such a positive experience with Palmer & Partners! It sounds like Tom was incredibly supportive and kept everything running smoothly. Going above and beyond with communication really makes all the difference during such an important process. Thanks for sharing your recommendation!

5/5

Google

Lewis was so helpful and friendly! From first seeing the rental property on Rightmove to a couple of days before move in he’s always had time for me! I’ve spoken to almost every single agency in Suffolk to try to find a property while I have a dog and Lewis was by far the most helpful and understanding. He was efficient with everything from getting a viewing booked to getting documents back to me. Genuinely really impressed and grateful for his help. It’s rare to find someone who really appreciates you’re trying to find your next home even if it’s just a job for them! Definitely would recommend using palmer and partners after my time with them.

YAY · 10 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

We're absolutely delighted to hear that Lewis provided you with an exceptional level of service throughout your rental journey! It's fantastic to know that he took the time to understand your needs, particularly with regards to finding a pet-friendly property. We're proud to have team members like Lewis who genuinely care about helping our clients find their perfect home. Thank you for taking the time to share your positive experience with Palmer and Partners - we're thrilled that you would recommend us to others! We wish you all the best in your new home

5/5

Google

Hayley and the team were very helpful from start to finish during the purchase of my property. I was kept up to date at all times and whenever i had a query it was answered quickly. Highly recommend

Kate · 10 October 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Kate, Thank you so much for your kind words and for taking the time to share your positive experience with Hayley and the team. We are delighted to hear that you were kept well-informed throughout the entire process and that your queries were addressed promptly. We strive to provide exceptional service, and it's great to know that we met your expectations. We appreciate your recommendation and are grateful for the opportunity to have assisted you in purchasing your property. If you have any other needs or questions in the future, please don't hesitate to reach out.

2/5

Google

I was very interested in one flat of theirs to let. I called to view. They told me they were still waiting for the current tenant to tell them the available viewing date. So they took my name on the list and said they would let me know when the current tenant got back to them. I waited and waited, and called them twice afterwards, getting the same answer. Then like 10 days after, when I wanted to call again, that flat shows "letting agreed".

LIAO · 10 October 2024 · Palmer & Partners Colchester

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.

Reviews may appear on more than one platform.

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