Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

Trustpilot logo

11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 900 reviews on Google only. Show every review

1/5

Google

Poor communication, lost paperwork, inaccurate reports.

James · 26 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Hello James, I am sorry you have felt the need to leave a 1 star review. I have reviewed our communication logs and I can see that there were 13 phone conversations over the last month. I can also see 19 emails regarding your end of tenancy … More

5/5

Google

Prompt, efficient and friendly response

Andrew · 26 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our service was prompt, efficient, and friendly - these are exactly the qualities we strive to deliver to every client. … More

5/5

Google

I wanted to give a shout out to Rachel Johnson, who made my end of tenancy process seamless and stress free. Thanks Rachel! …

Matt · 26 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Hi Matt. Thanks so much for positive feedback. Rachel works so hard and it is always so valuable for her to know that her dedication is so well received. We wish you all the best for the future.

5/5

Google

From valuation, to instruction, to photos, to viewings - the whole sale process from start to finish has been amazing. The team kept us up to date at every stage, communication was fantastic. Hayley is a ray of sunshine, Tyler, Lewis and Paul have been fabulous.

Melanie · 26 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you so much for your glowing review! We're absolutely thrilled to hear that your experience with Palmer & Partners from start to finish was "amazing". … More

5/5

Google

Rating only, no written review.

Dung · 16 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you for the 5-Star review. We are pleased we were able to impress.

5/5

Google

Right from the time I got a place to stay till I left, Palmer& Partners made my accommodation through the years easy. Recently, I had to move out and the process of leaving was so smooth as they were quite supportive and easy to communicate …

Domain · 16 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you so much for your amazing review! We're absolutely thrilled to hear that Palmer & Partners made your accommodation experience easy and stress-free over the years. … More

5/5

Google

"I had a fantastic experience working with the team at Palmer & Partners. From start to finish, the communication was clear, and they made the entire process feel seamless and stress-free. Highly recommend their professional and friendly service!"

Neil · 16 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had a fantastic experience working with the team at Palmer & Partners. … More

5/5

Google

We purchased through Palmers and Partners who were excellent and professional throughout, and a big thank you to Hayley who was amazing and kept the whole transaction on track, would definitely recommend

Jeanette · 16 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you so much for your fantastic review! We're thrilled to hear that your purchase experience with Palmer & Partners was excellent and professional from start to finish. … More

5/5

Google

Great help from Dawn

Gurditt · 8 January 2026 · Palmer & Partners, Suffolk

Agent replied · 10 January 2026

Thank you so much for your review! We're delighted to hear that Dawn provided you with great help during your time with Palmer & Partners. Dawn is a valued member of our team, and it's wonderful to know that she made a positive impact on your experience with us. Thank you again for choosing Palmer & Partners and for taking the time to share your feedback with us. We're glad we could help, and we hope to have the opportunity to work with you again in the future. Best regards, The Palmer & Partners Team

5/5

Google

Excellent viewing with Dawn. Lots of useful information and very knowledgeable about the area.

Philip · 8 January 2026 · Palmer & Partners, Suffolk

5/5

Google

Dawn was lovely, booking process was great. On time, easy, and helpful!

N · 5 January 2026 · Palmer & Partners, Suffolk

Agent replied · 10 January 2026

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Dawn and the booking process. It's fantastic to know that Dawn was lovely to deal with, and that the booking process was efficient, easy, and helpful. We strive to make our processes as smooth and stress-free as possible, and it's great to hear that we were able to achieve this for you. We'll be sure to pass along your praise to Dawn - she'll be delighted to know that her efforts made a positive impact on your experience. Thank you again for taking the time to share your feedback with us. We're so glad you had a positive experience with Dawn and the booking process! Best regards, The Palmer & Partners Team

5/5

Google

Absolutely great to work with. Bought our home with them and now looking for investments where Dawn and Jacob been particularly helpful! Would definitely recommend!

Jennifer · 4 January 2026 · Palmer & Partners, Suffolk

Agent replied · 10 January 2026

We're absolutely delighted to hear that you've had a great experience working with Palmer & Partners, from buying your home to now exploring investment opportunities. It's wonderful to know that Dawn and Jacob have been particularly helpful in guiding you through the process. We're proud to have a team that is knowledgeable, supportive, and dedicated to helping our clients achieve their goals. We're thrilled that you would definitely recommend Palmer & Partners to others - that's the ultimate compliment, and we're honoured to have earned your trust and loyalty. Thank you again for choosing Palmer & Partners and for sharing your wonderful feedback with us. We're excited to continue working with you as you explore new investment opportunities and look forward to helping you achieve your goals. Best regards, The Palmer & Partners Team

5/5

Google

Good viewing of property . Dawn was friendly and able to answer all the questions we had about the property Thank you

Julie · 4 January 2026 · Palmer & Partners, Suffolk

Agent replied · 10 January 2026

Thank you so much for your lovely review! We're delighted to hear that you had a good viewing of the property and that Dawn was friendly and knowledgeable, answering all your questions. It's great to know that Dawn provided you with the information and guidance you needed to help you make an informed decision about the property. We strive to create a positive and supportive experience for all our clients, and it's wonderful to hear that Dawn embodied those values. Thank you again for taking the time to share your feedback with us. We're glad that you had a positive experience with Dawn and we look forward to helping you find your perfect property. Best regards, The Palmer & Partners Team

5/5

Google

Dawn was very professional, friendly, knowledgeable and helpful! A brilliant agent to speak to as someone who is interested in learning more about properties and the processes!

Lucy · 4 January 2026 · Palmer & Partners, Suffolk

Agent replied · 10 January 2026

We're really grateful for your feedback about your experience with Dawn. It's clear that she made a great impression on you with her professionalism, friendly demeanour, and in-depth knowledge of the properties and processes. It's fantastic to hear that you found her helpful and approachable, especially as someone looking to learn more about the world of properties. Dawn's passion for her work and commitment to helping clients like you is exactly what sets us apart, and we're lucky to have her on our team. We'll make sure to pass along your kind words to Dawn, and we're glad that she was able to provide you with the information and guidance you needed. If you have any more questions or need further assistance, please don't hesitate to reach out to us. Thanks again for taking the time to share your feedback. Best regards, The Palmer & Partners Team

5/5

Google

Dawn was very approachable, friendly and knowledgeable.

Jessica · 3 January 2026 · Palmer & Partners, Suffolk

Agent replied · 10 January 2026

Thank you so much for your lovely review! It's wonderful to know that Dawn made you feel at ease and was able to provide you with the information and guidance you needed. We strive to create a welcoming and supportive environment for all our clients, and it's great to hear that Dawn embodied those values. Best regards, The Palmer & Partners Team

5/5

Google

After having my property on the market from another clacton estate agent for nearly 4 months changed to palmers and brady came around and with decent pictures taken and a proper write up its sold within weeks

Lee · 17 December 2025 · Palmer & Partners Clacton-On-Sea

Agent replied · 17 April 2026

Thank you so much for your review! We're absolutely thrilled to hear that switching to Palmer & Partners made such a huge difference in the sale of your property. It's great to hear that Brady's visit and the new marketing efforts we put in place made a significant impact. Our team is dedicated to showcasing properties in the best possible light, and it's clear that our approach worked for you. Going from nearly 4 months on the market with another agent to selling within weeks with us is a testament to the hard work and expertise of our team. We're so proud to have been able to help you achieve your goal and get your property sold quickly. We'll be sure to pass along your kind words to Brady - he'll be delighted to know that his efforts paid off. Thank you again for choosing Palmer & Partners and for sharing your success story with us. We're honoured to have had the opportunity to help you sell your property. Best regards, The Palmer & Partners Team

5/5

Google

Thank you for helping me move to Ipswich from Cambridge and finding the perfect house for me. Love the garden office and being so close to my new job and the town centre.

Karl · 11 December 2025 · Palmer & Partners, Suffolk

Agent replied · 10 January 2026

We're absolutely delighted to hear that we were able to help you find the perfect house in Ipswich! It's wonderful to know that you're enjoying the garden office and that the location is ideal for you, being close to your new job and the town centre. We know that moving to a new town can be a big adjustment, but it sounds like we were able to help make the transition a smooth one for you. Our team is dedicated to understanding our clients' needs and finding them the perfect property, and it's great to hear that we were able to do just that for you. We're thrilled that you're loving your new home and that it's meeting all your needs. If there's anything else we can do to help you settle into your new life in Ipswich, please don't hesitate to get in touch. Thank you again for choosing Palmer & Partners and for taking the time to share your feedback with us. We're so glad we could help make your move a success! Best regards, The Palmer & Partners Team

5/5

Google

Thank you, Tom, for your hard work in making sure the process of buying our dream property went so smoothly! We truly appreciate everything you’ve done and have had a great experience working with you. We would highly recommend!

Natalie · 20 November 2025 · Palmer & Partners, Suffolk

Agent replied · 22 November 2025

Thank you so much for your wonderful review! We're absolutely thrilled to hear that Tom helped make the process of buying your dream property so smooth and enjoyable. We're delighted that you appreciated Tom's hard work and dedication to ensuring that everything went seamlessly. It's fantastic to know that you had a great experience working with him, and we're so grateful for your kind words. We're also thrilled to hear that you would highly recommend Palmer & Partners to others. Recommendations from happy clients like you are the best endorsement we could ask for, and we're honoured to have had the opportunity to help you achieve your dream of owning your perfect property. We'll be sure to pass along your thanks to Tom - he'll be thrilled to know that his efforts made such a positive impact on your experience. Thank you again for choosing Palmer & Partners and for taking the time to share your feedback with us. We wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

Despite selling our property through a different agent, we were buying with Palmer & Partners and had the pleasure of working with Chelsey Killington. Her service was truly exemplary. Chelsey was consistently present, approachable, and easy to contact. She regularly reached out with updates and kept the process moving by encouraging solicitors to be efficient. Thanks to her dedication, what could have been a stressful experience was made far easier. We always felt informed and supported throughout. When the time comes to sell, I will be asking for Chelsey without hesitation.

Rhianna · 20 November 2025 · Palmer & Partners, Suffolk

Agent replied · 22 November 2025

We're absolutely delighted to hear that Chelsey provided you with exemplary service during the buying process. It's fantastic to know that Chelsey was consistently present, approachable, and easy to contact, keeping you informed and supported throughout the entire process. Her proactive approach and dedication to keeping the process moving smoothly are exactly what we strive for, and it's wonderful to hear that she exceeded your expectations. We're particularly pleased that Chelsey's efforts helped make what could have been a stressful experience much easier for you. That's exactly what we aim to achieve for all our clients, and it's great to know that we were able to deliver that for you. We'll be sure to pass along your glowing praise to Chelsey - she'll be thrilled to know that her hard work made such a positive impact on your experience. We're also grateful for your commitment to working with Chelsey again in the future. That's the ultimate compliment, and we're honoured to have earned your loyalty. Thank you again for choosing Palmer & Partners and for sharing your wonderful feedback with us. We're so glad we could help make your buying experience a positive one, and we look forward to working with you again in the future. Best regards, The Palmer & Partners Team

5/5

Google

All staff were very helpful and communication was second to none. I would highly recommend Palmer and Partners to anyone buying and selling a property.

Ben · 19 November 2025 · Palmer & Partners, Suffolk

Agent replied · 22 November 2025

Thank you so much for your fantastic review! We're thrilled to hear that you found our staff to be very helpful and that our communication was exceptional. We take pride in being proactive and keeping our clients informed throughout the entire buying and selling process. It's great to know that we were able to meet and exceed your expectations in this regard. We're also delighted to hear that you would highly recommend Palmer & Partners to others. Word-of-mouth recommendations are the highest compliment we can receive, and we're grateful for clients like you who appreciate the hard work and dedication of our team. Thank you again for choosing Palmer & Partners and for taking the time to share your feedback with us. We're honoured to have had the opportunity to help you with your property transaction. Best regards, The Palmer & Partners Team

1/5

Google

Rude and unhelpful. Trying to rent..Called them multiple times about different properties, but they'll always, "call me back". I'm obviously not good enough to rent from them.

K · 17 November 2025 · Palmer & Partners Clacton-On-Sea

Agent replied · 17 April 2026

Good afternoon, I’m sorry you have received this service. Before leaving this review could I please speak to you to try and rectify this. I care about such negative reviews and would appreciate the chance to put this right. Please email me your details/number and I’ll contact you straight away. My name is Brady 07729198502 this is my direct number.

5/5

Google

We had a house viewing with Dawn today. She was lovely showing us round and answering all our questions!

Ami · 15 November 2025 · Palmer & Partners, Suffolk

Agent replied · 22 November 2025

Thank you so much for your lovely review! We're delighted to hear that you had a great house viewing experience with Dawn. It's wonderful to know that she was friendly, knowledgeable, and happy to answer all your questions. We're proud to have team members like Dawn who are passionate about providing excellent customer service and making our clients feel welcome. It's clear that she did a fantastic job of showing you around the property and making you feel at ease. Thank you for taking the time to share your positive experience with us. We'll be sure to pass along your kind words to Dawn - she'll be thrilled to know that she made such a great impression! Best regards, The Palmer & Partners Team

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Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold.

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