Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

Trustpilot logo

11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 900 reviews on Google only. Show every review

5/5

Google

SUPERB- from start to finish. Nothing was too much trouble. All the team were helpful, efficient and professional. Special mention must be to Tom Bishop who goes that extra mile and his level of customer service was 5 star plus. I wouldn't hesitate to use them again as such a friendly reliable company and can 100% recommend them to any other seller. Many thanks Tom W

Tom · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Tom Thanks for a fantastic review and be a pleasure to deal with. Best wishes from all at P&P

5/5

Google

I used Palmer & Partners in Ipswich to let my property and found them to be excellent! They found me a suitable tenant quickly and carried out the all the necessary checks before they moved in. A very professional service and I wouldn't hesitate to recommend Palmer & Partners to anyone wishing to sell or rent.

Mark · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Mark Thanks for your kind review and we appreciate the recommendation.

5/5

Google

The team at Palmers have been excellent from start to finish in the execution of selling our flat. They've been both enthusiastic and proactive. We've been kept well informed of progress throughout. Very happy to recommend their services.

Jon · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Jon Congratulations on the move and thanks for taking the time to give us review, we really appreciate the referrals recommended by you already received. Best wishes from all at P&P

5/5

Google

Dealt with them when buying our new bungalow great set of staff dealt with us really nice and would use them again

Paul · 17 June 2019 · Palmer & Partners Clacton-On-Sea

Agent replied · 15 June 2024

Many thanks Paul. Hope your settled. Best of luck. P&P

5/5

Google

Always outstanding service, give them a try for anything property related

Jan · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Dear Jan. Thank you for your positive words. Notes like this make a huge difference for a family run independent like us.

5/5

Google

The lettings department were so helpful from start to finish. Both Jon and Anita made us feel very looked after. Thank you Palmer and Partners.

Rumblesparks1 · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you very much for your kind review. These things make a big difference to us and we are pleased we were able to make life easy for you. Good luck in your new home.

1/5

Google

***Beware - a number of hidden fees that will cost you a fortune*** When you move in they will ask you to pay: Holding deposit - £250 (to be deducted from the deposit) Referencing fee - £120 Admin fee - £72 Deposit - £715 Then when you move out they will ask you to pay: End of Tenancy Clean £100.00 (this was non negotiable even though the apartment was cleaned by myself prior to moving out) Check Out Fee £120.00 (So from your deposit of £715 they only return you £495) Total charges (excluding deposit) = £662 I've been renting for several years and this is the most I have had to pay!! If you are willing to pay these charges go ahead, otherwise look elsewhere..

R · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

I am sorry that you have not been happy with your check out. Please do contact your local branch manager to discuss this in more detail. However, I must point out the following: our administration and reference fees are among the cheapest in the town and have not increased at any point over the past 5 years. The check out fee is NOT a “hidden fee”. It is listed in 2 separate places on all online adverts which you will have seen prior to booking the viewing; it is listed in bold print on the application form which you filled in and signed at the start of the rental process. Furthermore, it is listed in your contract and it is stated on the check out letter. Finally, the cleaning cost should be met by a tenant PRIOR to check-out and a tenant is free to use any professional cleaning company they see fit. It is a standard contract condition that an outgoing tenant should have the property professionally cleaned (including carpets and appliances) before vacating the property. This cost would only be deducted from a deposit it a tenant has failed to meet their obligations. If this does NOT apply to you, please contact us urgently so we can discuss a possible refund.

1/5

Google

I’m sorry to say that I did not make the 11am appointment at !! Turner Road this morning. I first requested a viewing from Palmers via Rightmove over last weekend 6/7 October. I received a phonecall from Palmers on Monday 8 October in response. I was asked various questions by Toby all of which I had answered in my email via Rightmove so presumably he had not read my email, only picked up on my name and telephone number! Toby said he would get back to me. Which he did the following day with an appointment to view for Thursday 11am. He said he would send me an email with the full address, the name of the vendor and the appointment time. By Thursday am I had still not received the email which meant that I did not know where I was going or who I was seeing. I telephoned Palmers early this morning approx. 9:50 am and spoke to Lewis who said Toby was now on leave. Lewis took my name, email address, he verbally told me the house number and upon my request he said that he would send me an email with full details. I said that I would be leaving home about 10:30. Because Turner Road is a very busy road due to the proximity of Colchester General Hospital amongst other busy units, I went online with Google Maps to track down where I would need to find number !!. I spent quite a while cruising up and down Turner Road on Google Maps. I could not find the bungalow even though I now had a house number and photographs of the front of the property. Eventually I noticed a signpost pointing away from the main road and when I zoomed in I could see that it stated numbers 38 to 46 and a signpost stating ‘footpath’. I hadn’t realised the time, who does when they are online! As it was now 10:50am I was too late to go to view the bungalow. I live quite some distance and would normally allow about ½ hour’s drive to get to Turner Road. Now that I know where the property is I would feel more confident to make the journey. I’m a cautious driver at the best of times and I prefer to map out exactly where I am going when it’s to a new area. However, I would suggest that when an obscure property is for sale on your database, I presume the staff are knowledgeable on the exact location, that the sales guys could/should inform anyone viewing properties that are a little obscured and pass on any landmark tips. Also a little bit more of an effort could/should be made in assisting and following up with information ie. emailing details to clients especially when promised twice. There is little cost involved, so, it’s a no-brainer! Not so long ago interested buyers would receive hard copies of properties for sale. Surely sending an email which is cheaper, environmentally cleaner and definitely quicker is the least that should be offered to interested parties!

Christina · 16 June 2019 · Palmer & Partners Colchester

3/5

Google

As a buyer of property with P&P I don't feel they really offered anything more than any other estate agent used. Naturally they are heavily biased in every way towards the seller in all they do and maximising the selling price for their client and commission to themselves. They go all out to up the price and get you in to a blind sealed bidding war that might not in reality exist or not needed if you are say in a strong financial position against someone weaker - this happened to us. This is pretty much the same with most estate agents though - its just the nature of a greedy game in a market with high demand but little supply. Good news if you are a seller!

Sans · 16 June 2019 · Palmer & Partners Colchester

5/5

Google

Have used Palmer and Partners lettings for many years now. Jon Gallop is extremely knowledgeable regarding every aspect of landlord legislation which is vital for any landlord. Anita and her team run a very tight ship for both landlord and tenant A very professional organisation

Diane · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Dear Diane. Thank you for your kind review and valued custom.

5/5

Google

Palmer & Partners have been involved in several of our sales and purchases over the years, great team with amazing customer service and communication. I always recommend Palmer & Partners to friends and family and we will definitely be using them in the future.

Huffey · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Hi, thank you very much for taking the time to give us your positive feedback. It is always rewarding to hear that our clients are pleased with our service. We are proud that we were able to help and look forward to working together again in the future. Kind regards from all at Palmer & Partners.

5/5

Google

I would like to say a very big thank you to Hayley and Matt for getting us to exchange. We have brought through you guys so obviously you was not our estate agents who we was paying but you always put yourself out to help us when there was problems within the chain. Any problems that needed solving you guys were on the case. Thank you so much. Also special thanks to Matt that arranged the house we wanted to view so quickly.

Anna · 11 January 2019 · Palmer & Partners Colchester

Agent replied · 9 January 2025

Dear Anna, thanks for your kind words. We were very pleased to work with you and wish you well in your new home.

5/5

Google

The staff were very friendly and professional and gave excellent service throughout. I would recommend Palmer and Partners to my family and friends.

Sally · 26 October 2018 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Sally Many thanks for taking the time for your kind review it is greatly appreciated and best wishes from the team for the future.

5/5

Google

Helpful, professional and simply the best Estate Agents I encountered; nothing is too much trouble or bother, and their presentation of properties absolutely outstanding. Their staff exceeds one's expectations and can be relied upon at all times to listen attentively to your needs and find the best fit for them.

Sharon · 26 October 2018 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Sharon Many thanks for your kind review it is really appreciated and we are delighted you have been pleased with the service received by the team. Best wishes for the future.

5/5

Google

Professional and efficient, what more can we say, Palmer and Partners are a cut above the rest and we would highly recommend them. They kept us full informed from day one and were always contactable for help and advice throughout the process. We would have been lost without them (particularly Claire and Tom) and cannot thank them enough, they have been a pleasure to deal with.

Doug · 26 October 2018 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Mr Blackett Many thanks for your very kind words and taking the time to give us a review they are very much appreciated and we are delighted that you are pleased with the service received. Best wishes for the future.

5/5

Google

Megan and Claire at Palmer and Partners were incredibly helpful throughout our house purchase. From offering advice to liaising with solicitors, we wouldn't have been able to hit our tight deadline without them. Would happily recommend.

Sam · 26 October 2018 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Sam, delighted you are now in your new home and thanks for your excellent review I will certainly pass this on to Megan and Claire. Best wishes for the future.

5/5

Google

I would highly recommend Palmer & Partners. I have been using their services for many years now and have never once had cause to complain. They have successfully let my properties and more importantly their property management team (especially Amy W) has also sorted out any maintenance issues I have had quickly, effectively and without the minimum of fuss. It is when you have an issue that you really see how good your property agent is and this is where the team at P&P Ipswich have always excelled. A happy, positive team who are always on hand to help, what more could you ask for!

Chris · 26 October 2018 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Chris Many thanks for taking the time to give us a review, I will pass your feedback to the team and we will do our very best to continue the service you are pleased to receive.

5/5

Google

I am a Landlady and would highly recommend the Colchester letting team they have been brilliant. The team always go the extra mile(s) to assist me with all aspects of letting including after letting service. I would recommend all landlords to pay them a visit before considering anyone else. Thank you Jon and team.

Lisa · 16 June 2018 · Palmer & Partners Colchester

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

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