Trusted Agent profile
★★★★★
913 reviews across 3 offices and 2 platforms
Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.
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Palmer & Partners's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Palmer & Partners is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 900 reviews on Google only. Show every review
5/5
GoogleVery highly recommended. These guys helped us navigate through a tricky sale. The sale has been completed in a very timely fashion. The constant and consistent communication was superb and kept us reassured as to what was happening and that things were progressing. Unbelievable service - especially when you consider this was achieved whilst in lockdown. The staff also friendly, knowledgable and accommodating.
5/5
GoogleI rang palmers and partners at aroundb5 in the afternoon panic stricken because I was about to be homeless. I spoke to kate from lettings who completely understood my problem, she showed me a property at 5.50 that evening. Kate went out of her way to pull all the stops for me, and I am thanking her once again for her hard work and time. I can not reccomend Palmer and partners highly enough for dedication and treating you like an individual.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleKate Antoniou from the office at Clacton on Sea has worked really hard to find us a tenant, she is professional but friendly, I cannot praise her enough for all her hard work, advice and dedication to her job. Any problem or query I had she answered, well done Kate you are an asset to Palmer & PartnersPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI Have Just Rented A Property Through Palmer And Partners, We Have Been Communicating With Kate Who Is Very Professional And Patient. She Was Very Responsive And Answered Any Questions We Had. The Process Was Very Quick And Efficient. I Would Definitely Recommend Any Family And Friends To Go Through Palmer And Partners.PositiveResponsiveness, Quality, Professionalism, Value
Dear Abbie. Your kind words are very gratefully received and we are pleased we were able to help. We wish you all the best.
5/5
GoogleI have been a customer of P&P for the past 4 and a half years. From day one they treated with the care and respect anyone should deserve. They went beyond what was needed in my time of need. In a way I wish I could take them and my landlord with me. The lettings team are amazing. John is already proud of them and so he should be.PositiveResponsiveness, Quality, Professionalism, Value
Dear Greg. Thanks so much for your kind words. Thank you for being such an excellent tenant and we wish you and you children the very best in your new home.
5/5
GoogleI have had the priviledge of working with Palmer and Partners for the last year. They are a great forward thinking company who really care for their clients and want to offer the best service possible. Really recommend, keep up the great work Jon and Co!PositiveQuality, Professionalism
Hello Chris. Thank you for taking the time to leave a good review. It has been a pleasure working with you and we wish you all the best in your next endeavour.
5/5
GoogleWe have a history of being impressed with Palmers. We bought through them 8 years ago and so when we came to sell they were the natural choice. We were not disappointed : they found us our buyer quickly and were very tenacious in helping overcome the various hurdles that one faces in this process.
Dear Beverly. It’s great to hear that you have been consistently pleased. We strive to help where we can and we are always grateful when people take time to leave such nice feedback.
5/5
GoogleCannot thank the team at Palmer & Partners enough for their fantastic service throughout our sale and purchase. The sales team were great from start to finish; Alfie the valuer was great, Tyler and Amy for all of their hard work organising a huge amount of interest straight away and finally Hayley for pushing constantly for us to get a sale through incredibly quickly in a very busy market! Overall, the team have been incredible to work with and I would not hesitate to recommend them to anyone! Five star service!
5/5
GoogleWe recently sold our home through Palmer and Partners and I couldn’t recommend them highly enough. The team were fantastic at getting viewings booked in and providing us with prompt feedback. Once we had sold our house (which, to our surprise was not a long wait at all), Amy progressed our sale and was fantastic. She was so helpful and kept me informed and updated every step of the way. Nothing was too much trouble from start to finish and in general the team were a pleasure to work with. Selling a house isn’t always an easy process but it was made so much easier by having a professional and responsive agent to work with. Thank you Palmer and Partners for your help and support with our house sale.
Hi Helen. Thank you so much for the recommendation. We are proud we were able to help and wish you all the best for the future.
1/5
GooglePhoned up Thursday morning to view a property and was told there were no appointments available that day so booked a viewing for Friday evening. Come Friday morning I received a text to say the property had been let. Phoned up to check and another woman told me there were in fact viewings all day and evening Thursday and the property was now let out. The woman I spoke to on Thursday morning, when I mentioned the property would be for myself and my partner she only asked about his work details, after booking the viewing time I asked if she needed my work/wage details to which she said along the lines ‘oh I didn’t think you worked’ which I find seriously unnecessary and rude - why wouldn’t I be working because I’m looking to move with my partner? Super unhelpful!!
Dear Maria, I am sorry we were unable to help. There was obviously some kind of misunderstanding as my staff are always going out of their way to help. The inbound enquiry numbers at the moment are several hundred per day which is putting an unprecedented strain on everyone. Please contact me personally, I will ensure you get what you need. Thanks, Jon. Jongallop@palmerpartners.com
5/5
GoogleI can't thank Palmer and Partners enough for the service I received when selling my property. Friendly, professional and communicative, they worked extremely hard from listing to completion. I always had a number of different contacts to call should I need an update or advice, and knew I could rely on them to chase up the rest of the chain and keep things moving. I would definitely use Palmer and Partners in the future and will be recommending them to family and friends.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
Many thanks for your ⭐️⭐️⭐️⭐️⭐️ review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Many thanks for your kind review.
5/5
GoogleRating only, no written review.
Thanks Ana for giving us 5 stars.
5/5
GoogleRating only, no written review.
Thanks nick for your five stars.
5/5
GoogleRating only, no written review.
Thanks for your kind review. Best wishes from all at P & P.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI would highly recommend the services of Palmers & Partners. The entire teams help, assistance, guidance and support has been excellent throughout the entire process.PositiveResponsiveness, Professionalism
Dear Mike Thanks for your great review and thanks for your business. Best Wishes
5/5
GoogleGreat Agent, could not fault them, they have worked so hard to sell my house and finally it got sold, it took a long time as it fell through three times but they assured me all the way along that they would sell it and not to worry. The girls kept me informed all the way along and pushed the solicitors all the time. They also got me my rental flat and even there it was a very smooth transaction and faultless all the way. Hats off to you guys! your the best.
Dear Jane Thanks for such a fantastic review and we are delighted to have finally get you moved. Best Wishes from the team for the future.
5/5
GoogleSuperb service from Palmer & Partners. I have used P&P before and returned as their service was very impressive. With the country in 'lockdown', the service remained superb. Professional, understanding and reliable. Special thanks to Simon and Claire who have been our key contacts.PositiveResponsiveness, Quality, Professionalism, Value
Dear Steve Thanks for your lovely review and congratulations on your new home, exciting times ahead and best wishes for the future.
5/5
GoogleCompleted on a flat sales today, which quite frankly would probably never have happened without the hard work and responsiveness of Claire. The sale itself was straightforward, but the legal side with the solicitors has been an absolute nightmare and taken six months in total. Claire from P&P has been amazing - chasing up solicitors, keeping us updated. I'm pretty sure the transaction would never have completed if it wasn't for all her hard work. Thanks Claire!PositiveQuality, Professionalism
Dear Chris Fantastic news on the completion of the apartment, thanks for leaving such a great review and I will ensure to pass your thanks on to Claire. Best wishes for the future and thanks for selling with P & P.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.
The three Palmer & Partners offices, by town:
Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
