Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

Trustpilot logo

11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 900 reviews on Google only. Show every review

5/5

Google

Anouska was really helpful!

Cal · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you for your kind feedback. We’re delighted to hear that Anouska was so helpful.

5/5

Google

A huge thank you to Lucy and Jan at Palmer & Partners for all their help with our move from our family home of 27 years in Kent to our beautiful home in Suffolk. From the very beginning, both Jan and Lucy were so kind, friendly and supportive, and nothing ever felt like too much trouble. They kept us updated, answered our questions and helped make what is such a stressful process feel so much easier. It was an absolutely joy to deal with them both We have now moved into our lovely new home in Saxmundham and are so happy to be here. It was a really big move for us, so having Lucy and Jan guiding us through everything with such warmth and professionalism meant a great deal. We are very grateful to them both and would happily recommend Palmer & Partners to anyone buying or selling a home. Thank you Lucy and Jan for helping us start this new chapter. Karen & Steven

Karen · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you, Karen and Steven, for such a heartfelt and detailed review. We’re truly delighted that Lucy and Jan were able to support you so warmly and professionally through your big move from Kent to Saxmundham after 27 years in your family home. It’s wonderful to hear that their kindness, regular updates, and willingness to answer every question helped make a stressful process feel much easier. We’ll be sure to pass on your kind thanks, and we’re so pleased you’re now happy in your lovely new Suffolk home. Thank you for your recommendation.

5/5

Google

Aniska was very professional, helpful and very nice person to talk to. Answered all our questions and helped us with everything we needed. We would definitely recommend her!

Maria · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you for your kind feedback. We’re delighted to hear that she was professional, helpful, and such a pleasant person to talk to, and that she answered all your questions and supported you throughout. We’ll be sure to pass on your lovely comments and really appreciate your recommendation.

5/5

Google

Hayley was friendly and professional. Lovely person and knew her stuff. Thanks Hayley

Valatine · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you for your kind feedback. We’re delighted to hear that Hayley was friendly, professional, and knowledgeable, and that she made such a positive impression. We’ll be sure to pass on your thanks to her.

5/5

Google

Always friendly and helpful with any problems sorted quickly. . . great staff !

David · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you for your kind feedback. We’re delighted to hear that our team has We’ll be sure to share your praise with the staff.

5/5

Google

Natalie was lovely. Relaxed, easy to chat with and knowledgable about all the properties viewed.

Carl · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you for your kind feedback. We’re delighted to hear that Natalie was lovely, relaxed, easy to chat with, and knowledgeable about all the properties you viewed. We’ll be sure to pass on your lovely comments to her.

4/5

Google

Anushka was very friendly and helpful. She did not know all of the details we required but promised to find out and let us know.

Colin · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you for your feedback. We’re glad to hear that Anushka was friendly and helpful, and that she took the initiative to find out the additional details you needed and promised to get back to you. We appreciate your comments and will pass them on to her.

5/5

Google

Hayley was super friendly, very informative!

Sarah · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you for your feedback. We’re delighted to hear that Hayley was super friendly and very informative. We’ll be sure to pass on your kind comments to her.

5/5

Google

Carol showed us round a beautiful property and was very knowledgable and helpful was nice to feel relaxed and not hurried at all really appreciate the time she took showing us around

Naomi · 15 September 2026 · Palmer & Partners, Suffolk

Agent replied · 15 October 2026

Thank you for your kind feedback. We’re delighted to hear that Carol showed you around a beautiful property, was knowledgeable and helpful, and made you feel relaxed and unhurried. We really appreciate you taking the time to share your experience and will pass on your lovely comments to her.

5/5

Google

Maddie was very professional. Kept us updated on all progress. Made moving a lot easier. Thanks

Ian · 15 April 2026 · Palmer & Partners Colchester

5/5

Google

Diana was very helpful thanks for property viewing property was nice

Surender · 14 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you for your kind feedback! We’re delighted to hear that Diana was helpful during your viewing and that you liked the property. She’ll be so pleased to know her assistance made a positive impression. Best Regards, The Palmer & Partners Team

5/5

Google

Diane has been a pleasure to work with through this admittedly long search! Thank you for all your help and thank you Tyler who has been a gem.

Holly · 13 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you for your lovely feedback! We’re so pleased to hear that both Diane and Tyler made your property search such a positive experience. They’ll be delighted to know their hard work and support were appreciated, especially during a long search! Best Regards, The Palmer & Partners Team

5/5

Google

Very positive experience in finding a rental property. Millie was very efficient, helpful, and reliable. On the whole, a first class service. I'm grateful.

Philip · 13 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you so much for your thoughtful feedback! We’re delighted to hear you had such a positive experience finding your rental property. Millie will be thrilled to know her efficiency and reliability made a difference. We really appreciate your kind words and are so pleased you found our service first class. Best Regards, The Palmer & Partners Team

5/5

Google

Just moved in to our new property with Palmer letting Agents who processed our application quickly and hassle free :-) Big thanks to Millie who helped us through all the stages. Highly recommended!

Dean · 12 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you for sharing your kind words! We're delighted to hear your move-in process was smooth and hassle-free. Millie will be so pleased to know she made things easier for you. We really appreciate your recommendation and wish you all the best in your new home! Best Regards, The Palmer & Partners Team

5/5

Google

I recently let my property through Palmer & Partners. In particular, I'd like to say a huge thank you to Millie and Poppy for guiding me through the process. They were both extremely professional and pleasant and nothing was too much trouble. Importantly, they always did what they said they would and kept me updated throughout. I'm very pleased and wouldn't hesitate to use Palmer & Partners again.

Christina · 11 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you so much for sharing your experience! We’re delighted to hear that Millie and Poppy made the letting process smooth and stress-free for you. Your kind words about their professionalism and communication mean a lot to us. We’re thrilled you’re pleased with our service and look forward to working with you again in the future! Best Regards, The Palmer & Partners Team.

5/5

Google

Tracey from palmer&partner was always helpful and friendly and so was Rachel I would highly recommend them as a letting agency

Josephine · 9 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you for your lovely feedback. We’re delighted to hear that Tracey and Rachel were both helpful and friendly throughout your experience with Palmer & Partner. Your recommendation means a great deal to us, and we really appreciate you taking the time to share your kind words.

5/5

Google

The service we received from Rachel Johnson was second to none. Rachel is a very happy, friendly, bubbly, helpful person who goes out of her way to give you complete satisfaction whilst dealing with the termination of our tenants contract and hand over procedures.

Colin · 9 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you for your wonderful feedback. We’re delighted to hear that Rachel Johnson provided such a high level of service and made the process of ending the tenancy and completing the handover as smooth as possible. It’s especially pleasing to know that her friendly, helpful approach gave you complete satisfaction, and we’ll be sure to pass on your kind words to her. Best Regards, The Palmer & Partners Team

5/5

Google

Excellent service from James Burrage Keeping us updated on all aspects of selling & buying , Going beyond to help in other matters when needed . I would highly recommend James from Palmer & Partners for a stress free experience.

Diane · 2 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you so much for your fantastic review! We're delighted to hear that James Burrage provided you with such excellent service throughout your selling and buying journey. It's wonderful to know that James kept you consistently updated on all aspects of the process and went above and beyond to help you with additional matters. Creating a stress-free experience is exactly what we aim to do, and we're thrilled that James delivered that for you. Your high recommendation means a great deal to us. Thank you for choosing Palmer & Partners. We appreciate your trust and look forward to helping you again in the future.

5/5

Google

Brilliant service on checkout with Rachel, communication from partner & partners was clear and considered throughout our tenancy with any issues being resolved promptly.

Cady · 2 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Hello Cady. Thank you for taking the time to write such a nice review. We are proud of our team and it is always rewarding when someone leaves with such a positive experience.

5/5

Google

Couldn’t recommend Palmer & Partners enough. From start to finish both Poppy & Eva have been very informative and helpful with every step! Making the whole experience stress free and easy, from answering any question thrown their way to keep me in the loop at all times. By the far the best property agents I have used already. Thank you both!

Molly · 2 April 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience with Poppy and Eva at Palmer & Partners. It’s fantastic to know that they provided you with informative and helpful support throughout the entire process, making your experience stress-free and easy. Keeping our clients informed and addressing any questions is a top priority for us, and it’s great to see that Poppy and Eva excelled in that regard. We truly appreciate your recommendation and are honoured to be recognised as the best property agents you've used. Thank you again for choosing Palmer & Partners. We're grateful to have had the opportunity to assist you, and we look forward to working with you again in the future! Best regards, The Palmer & Partners Team

5/5

Google

I just wanted to say a big thank you to Rachel Johnson who has worked tirelessly arranging contractors to transform my flat from the terrible state it was left in by the tenant ready for sale. …

ANDREW · 26 March 2026 · Palmer & Partners Colchester

Agent replied · 16 April 2026

Hi Andrew. Your positive feedback is very welcome and we are proud of the dedication our staff consistently show. We are pleased to continue our relationship and wish you all the best for the future.

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Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

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