Trusted Agent profile
★★★★★
913 reviews across 3 offices and 2 platforms
Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.
Palmer & Partners's three offices, most reviewed first. Each has its own page.
Showing 900 reviews on Google only. Show every review
5/5
GoogleWe rented our apartment through P&P, and from start to finish, the letting process was easy, straightforward, and very seamless. We dealt with Sophie who was very approachable and always ready to assist. I would recommend P&P 100% to anyone looking to rent.
Hi Izi. Thanks for your kind words and we are really pleased we were able to help. Enjoy your new home.
5/5
GoogleCannot fault the service from Alfie and his extended team, great communication, great pressure on all parties to get my flat (BTL) sale through as quickly as possible. With any sale there were a few problems completely out of my and Palmer & Partners control, but they were all handled quickly and in the best and most efficient way. Would reccomend and use again. Thanks all!
Thank you for your review, it's great to know you were happy with the communication we had with all parties relating to the sale of your property. May we wish you all the best in the future.
5/5
GoogleWe found out we could afford to move back in February so contacted Palmer and Partners straight away. James came over the very next day to take photographs and get the house listing ready to go on Rightmove. By the time we went live, the team had already arranged for at least 15 viewings for that weekend. Following the enquiries that came through from Rightmove, James then spent the best part of the Saturday showing people round our home and by the Monday we had 12 offers on the table. After accepting one of these offers, the team have progressed the sale quickly so we can move into our next home this week! We are so thankful for James and the whole team at Palmers for getting us sold quickly. Not to mention their proactive approach which meant we were able to gain well over asking price which was something we never dreamed possible! Thank you again to all!
Thank you for your kind review, it was a pleasure to work with you, all the best in your new home.
5/5
GoogleJust wanted to express how helpful and knowledgeable I found Tyler Porter when I visited your office recently and to say he stood out from all the other agents that I spoke to. I'm not local and as such really appreciated his time, patience and the many recommendations he made on areas and things to consider. He offered to keep me updated but my circumstances have since changed meaning that Colchester is no longer on my radar. Please pass on my thanks and good wishes to Tyler.
Thank you for your review, we will pass on your kind words to Tyler, its great to know that you found Tyler helpful and knowledgeable when you visited our office, we appreciate your circumstances have changed and wish you all the best with your move.
1/5
GoogleAwful experience with Palmer and Partners! I have debated writing this review but now that it's effecting my sleep I think people should know. As a Tennant "you have the right to live without interruption" Palmer and partners failed to comply with those rights. Towards the end of my tenancy they decided to do viewings in my house without my permission because they belive I had already moved out, even though my tenancy didn't end for another 3 weeks. Not only did they do viewings without my permission they also left my property unlocked and curtains open with my valuable belongings inside . I have never in my life been so angry and distressed to go back to my house at 9pm as a woman on my own in the pitch black to find my house had been entered . After deciding not to phone the police and phone palmers in the morning I spoke to a director of the company who didn't seem to think it was a big deal and that it was human error. Human error not following the law and entering a property without permission? Oh and it doesn't stop there ... after being instructed to return our deposit in full by our landlord we still have only received half. Such and awful experience with the company with an email from the director "Dear Georgia, further to our conversation, I can only apologise for the error that happened, this was human error on our side and I would like to personally assure you that no-one will enter your property until I hear back from you in writing." And here I am 3 weeks later waiting for a reply to my response. Angry upset and invaded is all I can say .
5/5
GoogleI must give this company 5 stars! I was guided expertly by Sophie in the lettings team. She recommended a property to me which I had not considered and ultimately I ended up moving into. The service was completely professional and made my move stress free. Special thanks to Sophie, she is an asset to this business and couldn't have been more helpful. Cheers.
Thank you for your review, It was a pleasure to work with you, we are pleased that the service Sophie provided was professional and made your move stress free. All the best in your new home.
5/5
GoogleBought my first house with James Burrage at Palmer & Partners. James responded my questions and processed my offer very promptly. He took care of the whole process very professionally and efficiently and made it almost care-free. Would definitely recommend James Burrage and Palmer & Partners to anyone looking to purchase a property!
Hi Tony Thank you for your review, we are so pleased that you were happy with our service, all the best in your new home.
5/5
GoogleMy wife and I bought our first house in the UK through Palmer and Partners. The staff, particularly James Burrage, has been extremely helpful and professional throughout the whole process. They often chased both parties for updates on our behalf and always made time to respond to our queries.
We are grateful for your review Soul, it was a pleasure dealing with, we look forwards to handing the keys over to you.
5/5
GoogleWe had a 'bumpy ride', so to speak, when selling my flat; but the team from P&P did everything in their power to help. I'd like to thank the two Alfie's, James, Amy, Hayley (big thanks) and Paul (another big thanks) for their determination and professionalism. Our first buyer pulled out of the purchase and Amy/Hayley got me another accepted offer on the SAME DAY. Hayley (Sales Progressor) is very helpful, and when she went on annual leave, Paul (one of the partners who started the company) took over until exchange/completion and was extremely proactive in keeping us updated. One thing that also seems to set P&P apart from the rest is that they not only input a lot of effort into their sellers, but also their buyers as well. I find some agents can easily side with their seller, who are paying them the money, and inadvertently 'alienate' the buyer. You will not regret selling or buying through Palmer and Partners and their fees are very competitive. Thank you so much, from Marcus & Laura.
Hi Marcus, so pleased we could get the sale over the line for you, thank you for your review its very much appreciated form all the staff that worked on this with you.
5/5
GoogleI have recently had an offer accepted on a property marketed by Palmers & Partners. It is early days yet but so far James Burrage has been very professional and efficient. I was able to arrange for a viewing the same day, and was slightly late but James was accommodating nonetheless. He has been updating me on a regular basis ensuring that I’m kept notified of the current stage making it a far less stressful purchase than how I imagined it to be. If you are looking for a trustworthy and reliable estate agent, James is definitely the one to go to! You’ll be in safe hands.
Hi Ash, congratulations on having your offer accepted, thank you for your feedback that we have been professional and efficient.
5/5
GoogleWe are indebted to Rachel in particular and all the staff at Palmers for their invaluable assistance in successfully resolving a potentially difficult rental issue with our tenants. We are delighted with the final outcome! Many thanks, Rachel!!
Hello Susan. Thank you so much for your kind review. The team work very hard and it’s always such a reward to have such positive feedback.
5/5
GoogleWe have been more than happy with the service received from Palmer & Partners and James in particular, for our house sale. From the initial valuation, which resulted in the property uploaded to Rightmove by that afternoon, through to the numerous viewings they organised within days, to the negotiation, where we ended up with more we than hoped for, and finally to the sale, which is due to complete in a couple of days. Communication has been brilliant and all queries or questions answered quickly. All in all, a really good experience and we would recommend Palmer & Partners and James to anyone wishing to have a positive house selling experience.
Thank you for taking the time to leave ourselves a review, it's great to have such positive feed back. All the best with you future home.
5/5
GoogleI would 100% recommend Paul Devereux, Hayley and their colleagues at Palmer & Partners who conducted the sale of my late fathers property. The team were professional from the start and went about the management of the sale in a very efficient manor. They prompted the solicitor when needed without me needing to involve myself and I was kept updated at all times. It was a relief not to encounter any stress at such a sad time and I am extremely grateful for this. Thank you P&P! ⭐️⭐️⭐️⭐️
Thank you for your Review Alison, It was a pleasure to deal with you, we are so pleased that you were happy with the teams professionalism, may we wish you all the best in the future.
5/5
GoogleI unexpectedly needed to terminate my tenancy and Palmers were the letting agency. As soon as I telephoned them with my requirements they took total control of the situation with efficiency, compassion and huge amounts of kindness. I am grateful to everyone I dealt with at Palmers, but must mention Rachel, who has gone above and beyond to keep me on track and continually kept me up to date with progress, knowing that I was very anxious. If I ever need to use an estate agent, or letting agent my first and only port of call would be Palmers in Colchester. Thank you all of you involved, from the bottom of my heart.
Dear Margaret. Thank you so much for your kind words. We will pass on your lovely message to Rachel - she always works so hard and I know she was pleased to be able to support you. Best of luck for the future.
5/5
GoogleA seamless transfer of tenancy. Thank you very much to everyone at P&P. Also special thank you to Rachel for keeping us informed especially with the checking out process, and careful negotiations with tenants and us before releasing the deposit. We trust P&P to help manage our flat completely.
Dear Vivien, we are so pleased that everything went well and we wish you all the best for the future of.
5/5
GooglePalmer and partners have been great to us in helping us get our rental property . Our letting agent Sophie helped us through the process and made it very easy to understand. Although we had some trouble on our side of things, Sophie helped us all the way and with her dedication we got a property we were after. Thank you Sophie for all you're hard work
Hi Jack thank you for your review, we are so please that Sophie was of great help, wishing you all the best in your new home.
5/5
GoogleEstate Agency like it should be! Palmer and Partners were very professional from the start with a spot on valuation and a super smooth sales process. With regular communication, nothing was too much trouble and they gave great advice at every turn. Massive thanks to Alf, Alf, Hayley, Paul and the P&P team.
Thank you for your review, it was great to act for you, we are so pleased that you were happy with the service the team provided. All the best in your new home.
5/5
GoogleWe used Palmer & Partners to sell our flat, they were friendly & approachable from the start. Nothing was too much trouble. The staff were knowledgeable about every aspect of the sale. All in all - a smooth, happy sale. Would definitely recommend them.
Thank you for your review, Darren, it was a pleasure to act for you, all the best in your new home.
5/5
GooglePalmer & Partners have been the kindest and easiest agency to work with - they have provided suggestions for the best places in town, they have been very clear and smooth with all tenancy operations, and have been supportive and adaptive to uneasy situations regarding moving. Biggest thanks to Sophie, for being very supportive and communicative, and much appreciation for the rest of the team at the agency!
Thank you for your review Kirill, it was a pleasure to work with you, glad we could be of help and support in your move to Colchester.
5/5
GoogleI put my property on the market last year with Palmers and Partners. There was initial confusion and frustration with the marketing and sales but since James took over my sale, I was very pleased with the service that was provided. He was always approachable and dealt with my queries in an efficient and professional way. My thanks for the patience and understanding shown, especially James for his commitment and dedication. I would recommend P & P for house sales or purchase.
Thank you for your review, its nice to know that the staff were approachable, efficient and professional, may we wish you all the best in your new home.
5/5
GoogleA Big Thanks for taking very good care of my letting property for many years with professional and kindly service of efficiency. Sincerely recommend to anyone who wants to be a “lazy” landlord and everything will be settled down by the impressive team with Palmer & Partners. Also, a Special Thanks to Jon Gallop, for your great help and support!
Thank you so much for your kind words. We are always happy to help and glad we are able to impress!
5/5
GoogleWe used Palmers and Partners having been let down by a different agent. Palmers and Partners were nothing short of amazing throughout the entire process, James especially was exceptional and personable making the process seamless - he delivered on promises and communicated throughout. I cannot recommend this company enough - Thank you Palmers & Partners!
Thank you Shannon, we were pleased to be able to support you through the process with open lines of communication from James. All the best, P&P Colchester.
5/5
GoogleHaving moving in to my rental property 2 weeks ago, I just wanted to say how impressed I've been with the rental team at Palmers Colchester especially Sophie whose friendly and down to earth nature made the experience a pleasant one. After encountering a "difficult" landlord who pulled out of the move 2 days before I was supposed to move in, Sophie and the team made the move still possible by finding me a different property. Thank you for the professionalism and extra work put in to all involved.
Hello Lee. It so kind of you to leave such warm feedback. We wish you the best in your new home.
5/5
GoogleI can not recommend Palmer and Partners highly enough. Paul has been brilliant in guiding us through what could have been a very stressful process. He kept us up to date throughout the the transaction and answered any questions promptly and thoroughly. Thank you Paul
Thank you for your review, it was a pleasure to work with you on the purchase. Jon is looking forwards to managing your investment property.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Palmer & Partners is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.
The three Palmer & Partners offices, by town:
Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
