Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

Trustpilot logo

11

Reviews on Trustpilot

All 3 offices

Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 900 reviews on Google only. Show every review

5/5

Google

I purchased my new house via Palmer and Partners, Tyler was my sales negotiator. I was very happy with the honesty shown during my experience of purchasing. Would be happy to recommend this agent for friends and family.

Harrison · 17 December 2023 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you were pleased with the honesty demonstrated throughout your home-buying journey. Your recommendation really means the world to us, and we truly appreciate your kind words. If you ever have any more real estate needs or if your friends and family are looking for a reliable agent, we would be honored to assist. Congratulations on your new home, and thank you for choosing Palmer and Partners!

5/5

Google

Palmer & Partners have been brilliant in helping me and my partner buy our first home! Our agent James Burrage helped us through every step of the way. He’s was always avilable to assist us whenever we needed advice. He worked very hard into ensure we got the house we were looking for!

Kaitlin · 17 December 2023 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for taking the time to share your positive experience with Palmer & Partners! We're delighted to have been a part of your home-buying journey, and it's truly rewarding to know that James and the team contributed to making the process smooth and enjoyable for you. If you ever need any further assistance or have questions down the road, please don't hesitate to reach out. Wishing you countless happy memories in your new home! Thank you for choosing Palmer & Partners.

5/5

Google

Tyler has been helpful and efficient throughout the recent sale of a property. He kept us informed and we had very good service. I'm also very pleased with the Lettings side and any problems are sorted out very quickly. They send photos and updates on your rental property and this makes a huge difference and keeps us up to date with any issues. Very impressed!

Christine · 17 December 2023 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Tyler was extra helpful during the recent property sale. It's great to know that you are pleased with our Lettings side as well. Our commitment to quickly resolving any problems and keeping you updated with photos and updates on your rental property in our eyes are essential. Your satisfaction is our ultimate goal, and we're pleased to have made a positive difference for you. We truly appreciate your kind words and your trust in our services. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service.

1/5

Google

Extremely unprofessional estate agents...sales staff (Chloe)decided they needed to visit the property three times to get photographs, then argue with you staff are rude including manager (Simon). This is what you get with some family run business extremely unprofessional...do yourself a favour and choose another agent that is professional and treat customers with respect before finding out the hardway.

O · 9 December 2023 · Palmer & Partners, Suffolk

Agent replied · 8 December 2024

As requested previously by Chloe we will not market a property without the full lease information and charges. I’m sorry you felt the need to terminate the call unexpectedly.

5/5

Google

Can't speak highly enough of Chelsey's efforts to get our property to exchange following a long and difficult negotiation. When ever there was an issue and I was unable to get information or action from the solicitors involved on all sides Chelsey immediately stepped in to try and get an answer or a resolution.

Katie · 29 November 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Katie Thanks for your lovely review and best wishes for the future.

5/5

Google

Great service from start to finish on a very fast home move. We had recently used P&P to sell another property and they haven’t disappointed on either occasion. Chelsey went out of her way to do anything and everything to help us from day one to today - moving day.

Gilly · 29 November 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Gilly Thanks for trusting us selling another property for you and delighted to receive your lovely feedback. Best wishes for the future.

5/5

Google

Palmer and partners have been exceptional from start to finish on the sale of my property, I personally dealt with ollie Findlay who was extremely helpful through the whole process and kept me well Informed along the way I’m very pleased to have chosen them to deal with this for me.

Lee · 29 November 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Lee congratulations on your new home and really delighted we were able to get you moving. Best wishes for the future.

5/5

Google

Palmers and Partners have been amazing ! Specifically Ollie, who, frankly, has kept me sane and been the most supportive, kind, professional agent and shown such empathy throughout. I’ve sold an old and complicated property which, not only required an agent who knew process but understood the specifics of my home. Ollie was always available, he never over promised and always communicated well and was available to support me at my home with viewings and recognised, empathised and provided professional insight and advice whenever I needed him. I can not imagine going through this process without him and Palmers …. Honestly the most lovely team of people that I could wish for. Moving is a headache … Ollie and Palmers are the paracetamol ! Thank you all 😊

Sal · 29 November 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Sal Delighted we finally got your sale over the line after a long process, congratulations and hopefully your beautiful new home will all be worth the effort.

5/5

Google

We worked with Tom Bishop on the purchase of our house and are incredibly satisfied with the service we received. Tom has been excellent at communicating throughout and has always kept us in the loop with updates and guidance. We had some delays and issues that came up but Tom was very professional and genuine with his advice. The house buying process is a stressful one but a good estate agent really makes the difference, so thank you Tom. I would definitely consider Palmer and Partners if buying/selling in the future and would recommend to others. Thanks again, K&E

Magali · 29 November 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Magali Thanks for your wonderful review and we are delighted to have been able to assist you on your new home. Best wishes for the future.

5/5

Google

We are truly grateful for Tyler and Hayley’s help in our purchase. They are professional and very patient and always respond in a timely and friendly manner. Thank you!

Xinlei · 17 November 2023 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for taking the time to leave us this wonderful 5-star review! We are delighted to hear about your positive experience with Tyler and Hayley during your property purchase. At Palmer and Partners, we pride ourselves on providing top-notch service to our clients, and it's heartwarming to know that our team's professionalism, patience, and responsiveness have met your expectations. If you ever have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help. Wish you all the best in your new home!

5/5

Google

Palmer and Partner (James Burridge) have helped with both our sale and purchase of a new property for my wife and I, and we would recommend. James was always informative and professional and happily answered any question we had along the way. Although moving home is stressful - Palmer and Partners helped simplify the process and smooth the route. Today we exchanged contracts and we are very happy with the service provided.

Mrs · 17 November 2023 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you for your review, we are so pleased that you were happy with the service James provided with both your sale and purchase. We wish you all the best in your new home.

5/5

Google

Palmer and Partners have managed a property for me for more than three years. During that time they have been extremely professional in every aspect of their service. Especial mention most recently for Rachel Johnson, who is a credit to the company.

William · 17 November 2023 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Palmer and Partners over the past three years. Rachel is indeed a valuable member of our team, and we're delighted that her efforts have made a positive impact on your experience. If you ever need anything or have further feedback, feel free to reach out. We appreciate your continued trust and support!

5/5

Google

I would highly recommend Palmer and Partners to sell your property. From start to finish they have been excellent! Alfie Humphrey and Hayley have been extremely helpful throughout the whole process making it far less stressful. Thank you so much for all your help!

Rhianna · 17 November 2023 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for taking the time to leave such a fantastic 5-star review for Palmer and Partners! We're thrilled to hear about your positive experience working with us and your kind words mean a lot to our team. Alfie Humphrey and Hayley are indeed valuable members of our team, and they're dedicated to providing exceptional service to our clients. We're delighted to know that they made the process of selling your property less stressful for you. Your recommendation is greatly appreciated, and we're here to assist you or anyone you know with any future real estate needs. Thank you for choosing Palmer and Partners!

5/5

Google

Poppy was truly helpful. On the same day I entered the agency, she already scheduled three viewings for the same week and all on the same day. She responded quickly to all my queries. I truly enjoyed my experience finding a flat at Palmers & partners, thanks to Poppy. I need to also give some praise to Sophie, who is extremely sweet, just as Poppy, and also helped me with all the bureaucracy involved renting a flat. Thank you both!

Julia · 17 November 2023 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for taking the time to leave this fantastic 5-star review! We're delighted to hear about your positive experience with Poppy and Sophie at Palmers & Partners. We're thrilled to hear that Poppy was able to schedule multiple viewings for you on the same day and that she responded promptly to your inquiries. Providing a smooth and efficient experience for our clients is always our top priority. We're equally grateful for your kind words about Sophie. We pride ourselves on having a team of dedicated professionals who are always ready to assist with any aspect of the rental process. Thank you for choosing Palmers & Partners, and we're delighted that you enjoyed your experience with us. If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help you every step of the way.

5/5

Google

Rating only, no written review.

Mark · 25 October 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Mark, thank you for taking the time to leave us a 5* review! It was great to work with you. Kind regards, P&P

5/5

Google

Lewis Rogers is a fantastic. Emails are replied to promptly and always on hand to answer our questions and concerns.

Pere · 25 October 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thanks Pere for your very kind review and best wishes.

5/5

Google

Excellent service. Had the house on the website within a couple of hours and visits arranged the same day. Asking price achieved. Great service from Lucy.

Ray · 25 October 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Ray Thanks for your kind review, best wishes for the future.

5/5

Google

Just like to thank Jon and his team particularly Ollie for there help and support over a difficult period. We can't thank you enough and would definitely recommend you to friends.

Jan · 25 October 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Jan Thanks for your lovely review and congratulations on your new home.

5/5

Google

Can't praise them enough. Claire kept us regularly updated both by phone and email. We will be recommending to everyone looking for an estate agent.

Tracey · 25 October 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Tracey Congratulations on your sales and thanks for your lovely review. Best wishes for the future.

5/5

Google

Tom Bishop was extremely helpful throughout the sale of the house, particularly during the countdown to completion. He was always available and always optimistic that things would be alright on the night... and they were.

Philip · 25 October 2023 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thanks Philip for your kind review greatly appreciated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Palmer & Partners is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent