Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

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4.7 / 5

902

Reviews on Google

All 3 offices

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11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Palmer & Partners is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 900 reviews on Google only. Show every review

5/5

Google

I would highly recommend Palmer & Partners Ipswich Estate Agents especially Sales Negotiators Ollie Findlay and Chelsey Killington. The whole service I received was second to none. Palmer & Partners was the first and only Estate Agents I contacted for a free valuation as I notice they had a quite a few for sale/sold boards near me so I assumed they must know this area well, with a spot on valuation great photos of our property, we definitely made the right decision. Having not moved for over 34 years we thought this quite dauting having our house on the market but how wrong we were. Ollie look after us from start to finish, he always kept us informed with all the feed back on the viewings, he was always polite and very reassuring, a true professional and also a special mention to Chelsey as well. I don’t normally leave reviews but we really impressed with the service we received from Palmer & Partners so this my opportunity to thank the team. Thank you from Andrew & Susan Smith.

Andrew · 26 July 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you, Andrew and Susan, for your heartfelt review! We're delighted to hear that you had such a positive experience with Palmer & Partners Ipswich, especially with Ollie Findlay and Chelsey Killington. It's wonderful to know that our team's professionalism and local expertise made the process smooth and reassuring for you after so many years. Your kind words and recommendation mean a lot to us. If you ever need assistance in the future, we're here to help. Thank you again for choosing Palmer & Partners!

5/5

Google

Eva Herbert was very professional handing over a property for me, ensuring all the paperwork was correct and in place, a very professional agent a great asset to Palmer & Partners. Thanks guys for the great service. Terry x

Terry · 26 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your kind words! We're thrilled to hear about your positive experience with Eva Herbert. Her professionalism and attention to detail in handling the property handover are truly commendable. We're proud to have her as part of the Palmer & Partners team. Your appreciation means a lot to us, and we're glad we could provide you with great service. If you need any further assistance, please don't hesitate to reach out. Thanks again, Terry!

5/5

Google

The service and professionalism demonstrated by the team was outstanding. Eva Herbert in particular has been very proactive with all the communications and updates on the progress, i was also able to book additional viewings without any hassle. Moving homes is stressful, but Palmer & partners do make it easy. I would definitely recommend them.

Balwinder · 26 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Balwinder Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had such a great experience with our team. Eva Herbert and the rest of the team take great pride in providing exceptional service and ensuring smooth communication throughout the process. We're glad we could make your move less stressful and more manageable. Your recommendation means a lot to us, and we're grateful for your trust in Palmer & Partners. If you need any further assistance in the future, please don't hesitate to reach out.

5/5

Google

We have recently sold our property & purchased a property through Palmer & Partners. From start to finish they have been extremely professional. Communication has been excellent, Alfie has worked so hard to get us from offer to exchange and we achieved full asking price are over the moon. We would definitely recommend them.

Joanne · 26 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your wonderful feedback! We are thrilled to hear about your positive experience with Palmer & Partners. It’s great to know that our team's professionalism and excellent communication made your property sale and purchase process smooth and successful. We are especially pleased that Alfie could assist you efficiently and that you achieved the full asking price. Your recommendation means a lot to us, and we are over the moon that you are happy with our services. If you ever need assistance in the future, please do not hesitate to reach out.

5/5

Google

Absolutely fantastic agents - very thorough from start to finish.

Vijay · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you! We're thrilled to hear that you had such a positive experience with our agents. Their thoroughness and dedication from start to finish are what we strive for. We appreciate your kind words and trust in our services!

5/5

Google

Hayley and the team were so helpful in pushing everything along with our purchase and always happy to answer any questions we had. Thank you!

Catherine · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your kind words! We're thrilled to hear that Hayley and the team were able to assist you effectively and answer all your questions. Your satisfaction is our top priority, and we're grateful for your feedback. Enjoy your new property, and feel free to reach out if you need anything else!

5/5

Google

Poppy was incredibly professional and trustworthy throughout the process. An incredible asset to Palmer & Partners

Abby · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Abby, Thank you for your feedback! We're thrilled to hear that Poppy provided such a professional and trustworthy experience. She truly is an incredible asset to our team at Palmer & Partners. If you need any further assistance, please don't hesitate to reach out.

5/5

Google

Danielle the manager, and staff are extremely professional, accessible, helpful and quick in dealing with any queries. A great and pleasant experience in every way. Highly recommended.

Eden · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your kind words and glowing recommendation Eden. We're delighted to hear that you had such a positive experience with Danielle and our team. Providing professional, accessible, and prompt service is our top priority, and we're thrilled to know we fulfilled your expectations. Your feedback is truly appreciated and encourages us to continue delivering excellent service.

5/5

Google

Just wanted to say thanks to Rachel at Palmers & Partners, she is so friendly & easy to talk to, perfect personality for her role, which I’m sure at times can be quite challenging.

Sarah · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your kind words! We're delighted to hear that Rachel's friendly and approachable nature made your experience with Palmers & Partners so positive. She truly has a knack for connecting with people, even in challenging situations. Your feedback means a lot to us, and we're grateful for your recognition. If you need any further assistance, Rachel and the rest of our team are always here to help.

5/5

Google

Very professional team, eva Herbert was brilliant help with viewings and a successful speedy move in to our new home, we can't thank her enough.

Luke · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your feedback Luke! We're thrilled to hear that Eva and our team provided you with a professional and efficient service. Moving into a new home can be a big step, and we're glad Eva made the process smooth and successful for you. We'll make sure to share your kind words with Eva. If you need any further assistance or have any questions, feel free to reach out to the team at Palmer & Partners. Welcome to your new home!

5/5

Google

Rachel Johnson , Jon Gallop , Eva and team are fantastic to work with and go the extra mile for you to give you a great service. Rachel worked above and beyond for me , when as a Landlord I had some" Landlord issues" - thanks for the help guys !

Mark · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your kind words and glowing review! We’re thrilled to hear that Rachel, Jon, Eva, and the team provided you with exceptional service. It’s always our goal to go the extra mile for our clients. We're glad we could assist you with your landlord issues. Thanks again for choosing Palmer and Partners!

5/5

Google

James and the team were really helpful throughout the the whole buying process. They kept me updated throughout the whole process. Even though i had a lot of questions nothing was to much to ask about, would use them again.

David · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi David, Thank you so much for your kind words! We're thrilled to hear that James and the team were able to assist you effectively throughout the buying process. Keeping you updated and addressing all your questions is our priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!

5/5

Google

Palmer & Palmers helped me to sell my parents bungalow. They kept me in touch with updates and were very professional and organised. Even better, they were approachable and engaging - special thanks to Hayley, especially.

Nick · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Palmer & Partners was positive and that we could assist in selling your parents' bungalow. It's great to know that our team’s professionalism and communication met your expectations. Hayley and the entire team take pride in being approachable and engaging, and your kind words mean a lot to us. If you ever need any further assistance in the future, please don't hesitate to reach out.

5/5

Google

We cannot recommend this estate agents enough. They helped throughout the whole process and communicated effectively whenever we had a query. They also went above and beyond and was always happy to help us and provide us with any support needed.

Stephanie · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Stephanie, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Effective communication and going the extra mile for our clients are top priorities for us, so it's wonderful to know we met your expectations. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for your recommendation!

5/5

Google

I recently had the pleasure of working with Sophie at Palmer & Partners estate agency, and I must say, she has been exceptional throughout the entire process. From my initial enquiry to the property viewing, and subsequent letting. Sophie demonstrated a remarkable ability to understand my needs and help me find my next home. When issues arose with the property, both Sophie and her team were incredibly quick to resolve them. Their efficiency and dedication made the entire experience seamless and stress-free. Sophie is truly a testament to the agency, showcasing professionalism, and a genuine commitment to her clients. (Rare these days with Other Agents) Having dealt with Palmers and Partners for a few years now, I can confidently say that Sophie and the team are consistent in their excellent service. They are genuine in their offerings, and I have no reservations in recommending them. If you're looking for a reliable and dedicated Letting agency, look no further than Sophie at Palmers and Partners.

Alex · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Sophie and the Palmer & Partners team. Sophie’s dedication and professionalism truly shine through, and it’s great to know she made your journey seamless and stress-free. Your continued trust and recommendation mean a lot to us. We’re committed to maintaining the high standards you’ve come to expect. If you need any assistance in the future, please don’t hesitate to reach out. Thank you for choosing Palmer & Partners!

5/5

Google

Having lost my father then having to administer his estate which included the family home of over 50 years, selling was never going to be an easy decision to make. Not sure what to do, I gave Palmer & Partners a call as I had already had a previous positive experience buying with them. On contacting them, empathy and compassion was instantly shown and they could not have been more helpful. They arranged a valuation and discussed the next steps providing options that we could take. All this was conducted with no pressure and with compassion and empathy. Our family decided to sell with Palmer & Partners who provided a very realistic market value, and provided expert advice on when it was best to put the property on sale to maximise the asking price and chance of a sale. They found a buyer very quickly, and multiple offers were forthcoming. They were professional in advising on each buyers curcumstances and helped us come to a decision armed fully with the facts. Unfortunately the Probate process took almost eight months. Despite this they kept in contact with us fully during the process which of course was a difficult time and showed the upmost patience and kept the buyer on side. I could not fault the service I had in any way and would not hesitate to recommend Palmer & Partners as a top choice to use when selling or buying a home. Top marks P&P!

Robert · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for sharing your experience with Palmer & Partners. We very sorry for your loss, and we understand how difficult it must have been to make the decision to sell your family home. It's heartening to hear that Palmer & Partners handled your situation with such empathy and professionalism. From arranging a valuation to providing expert advice and maintaining constant communication throughout the probate process, it sounds like they truly went above and beyond. Your feedback highlights their dedication to providing compassionate service during a challenging time, and it’s wonderful to know that they were able to help you find a buyer quickly and manage the multiple offers effectively. We appreciate you taking the time to write this detailed review.

5/5

Google

I had a wonderful house hunt with Palmer and Partners. Eva Herbert was very helpful throughout the whole process. From showing the property till the last process was over she was there. She is very kind and helping. Thank you Palmer and Partners and shout out to Eva!!

Steffi · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Steffi, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful house hunting experience with Palmer and Partners. Eva Herbert is indeed a valuable member of our team, and we're glad she could assist you every step of the way. Your appreciation means a lot to us. Congratulations on your new home, and if you need anything in the future, don't hesitate to reach out. Shout out to Eva from all of us as well!

5/5

Google

Palmer and Partners Colchester is absolutely fantastic! Especially Joe Farrar, I cannot recommend him enough, we’ve had a few faults with a property we rent through Palmer and Partners (no fault of anyone’s) and Joe has been very amazing at getting them dealt with, he’s kept us up to date with anything works involving the property, always polite and sympathetic and makes us feel taken care of which we have not felt with other letting agencies. Joe handles all Of our inspections, which can feel daunting in our experience with other agencies but he is respectful, professional and genuinely a nice guy who we’ve come to enjoy letting into our home. Joe deserves ALL the gold stars and recognition for his hard work! We appreciate your dedication to making us feel relaxed in our beautiful home. Thank you Joe!

Emma · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your wonderful 5-star review! We're delighted to hear about your positive experience with Palmer and Partners Colchester. Joe Farrar truly is an asset to our team, and your kind words perfectly capture the dedication and professionalism he brings to his work. It's fantastic to know that Joe has been able to promptly address any issues and that his respectful and considerate approach has made a significant difference for you. Our goal is always to ensure our clients feel supported and comfortable in their homes, and it’s rewarding to hear we’ve succeeded in this for you. We'll be sure to pass along your praise to Joe and the team. Your feedback means the world to us. Thank you for choosing Palmer and Partners!

5/5

Google

Palmer & Partners have been brilliant all the way, from the initial enquiry, almost three years ago, to the recent end of the tenancy. Rachel Johnson was very helpful when she carried out the final inspection. We only wish that Palmer & Partners had been the agents on the property that we have now moved into.

Darren · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Darren, Thank you for your feedback! We're delighted to hear that you had a great experience with Palmer & Partners over the past three years. It's fantastic to know that Rachel Johnson was particularly helpful during the final inspection. We're sorry we couldn't be your agents for your new property, but we appreciate your kind words and wish you all the best in your new home. If you ever need anything in the future, please don't hesitate to get in touch.

5/5

Google

Great experience with Eva Herbert at Palmer and Partners. From the get go Eva has been more than helpful, when the initial property I wanted to view was no longer available she fit me in last minute for a viewing on another property that I had my eye on. Eva assisted with every step of the application and kept me updated throughout. Eva allowed a second viewing of the property when I visited with my daughter and family. Eva has been extremely helpful and thoughtful and I could not recommend her enough! My family were so impressed with Eva, that they are now in communication with her for their own moves! Thank you Eva and Palmer and Partners for everything! X

Tye · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

That's fantastic to hear Tye! It sounds like Eva went above and beyond to ensure you had a smooth and positive experience. We're delighted that she could accommodate your needs and make the process enjoyable for you and your family. We'll be sure to pass on your kind words to Eva and the team at Palmer and Partners. Thank you for sharing your experience, and we look forward to assisting you and your family further if needed.

5/5

Google

We recently purchased our home through Palmer & Partners. The team there were fantastic, from registering our interest through to progressing and completing the sale, they were prompt, enthusiastic, and unfailingly helpful. We especially thank James for keeping us updated with potential suitable homes as we searched, organising our viewings, Diane for showing us around, and Hayley for the stellar support linking up with our seller throughout the purchasing process. They were great at seeing things through and helping make things as smooth as possible. We really appreciated having such a professional and friendly team to work with.

Dawn · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Dawn, Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you had a positive experience with Palmer & Partners. It was a pleasure to assist you throughout your home-buying journey. James, Diane, and Hayley will be delighted to know that their efforts were appreciated. We're proud of our team's dedication to providing prompt, enthusiastic, and helpful service. Congratulations on your new home, and thank you for choosing Palmer & Partners. If you ever need any further assistance, please don’t hesitate to get in touch. Wishing you all the best in your new home!

1/5

Google

Not recommended to anyone to rent a property form them. You will not get your deposit again for sure.

Rashan · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Rashan, We understand that security deposits are a significant concern for tenants, and we take this matter very seriously. As you were aware at the end of your tenancy, the landlord expressed concerns regarding the condition in which the property was left, indicating that it required professional cleaning and redecoration. As per our standard procedure, this matter was fairly reviewed by the Tenancy Deposit Scheme, an independent adjudication service. After their thorough assessment, they determined that a significant portion of the deposit should be allocated to cover these expenses. Palmer & Partner’s were not involved in the decision making when it comes to how the deposit is awarded. The Tenancy Deposit Scheme would have also sent you their adjudication report on how they reached their decision.

5/5

Google

Palmer and partners, do exactly what it says on the tin. They have been professional and diligent through out the whole process. I would recommend them to all

Mark · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Palmer and Partners. If you have any friends or family who might benefit from our services, we'd love to help them too. Thanks again for your recommendation!

5/5

Google

Can’t thank Lucy enough, she has helped me so much with my first home purchase and kept me informed all the way throughout, very friendly and professional service and would definitely recommend!

Lee · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you so much for your kind words and glowing review! We're thrilled to hear that Lucy was able to assist you so well with your first home purchase. It's wonderful to know that you felt supported and informed throughout the process. Your recommendation means a lot to us, and we’re here for you if you need anything in the future. Congratulations on your new home and thanks again for choosing Palmer and Partners!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.

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