Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

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11

Reviews on Trustpilot

All 3 offices

Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 900 reviews on Google only. Show every review

5/5

Google

We have recently purchased through Palmer & Partners and couldn’t recommend them more, we had regular updates and were kept in the loop throughout the transaction. The whole team were great, we wouldn’t go anywhere else when buying or selling

Lauren · 25 August 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you so much for your kind words! We’re genuinely thrilled to hear that you had such a positive experience with Palmer & Partners. We know how important it is to stay in the loop during a big transaction like this, so it’s great to hear that our regular updates made a difference for you. It really means a lot to us that you trust our team, and we’re so glad we could help make your purchase a smooth one. We’d love to be there for you in the future, whether you’re buying or selling. Thanks again for choosing us, we’re really grateful for your support!

5/5

Google

During a particularly stressful move, we couldn’t have asked for more support than we received. Chelsey has been exceptional throughout the entire process and made sure we were always in the loop. Fantastic service!

Emma · 25 August 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you for sharing your experience! Moving can be incredibly stressful, so we're delighted to hear that Chelsey was able to provide the support you needed during the process. It's great to know that she kept you well-informed and helped make the experience smoother. We're so glad you felt taken care of, and we appreciate your kind words. Thank you for choosing us!

5/5

Google

Claire has been a fantastic help during the time of buying our bungalow and selling our house. If it wasn't for her pushing solicitors we would still be waiting. Thank you Claire we are very grateful and happy in our new home.

Christine · 25 August 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you for your kind words! We’re delighted to hear that Claire was such a fantastic help during the buying and selling process. It’s great to know that her efforts in pushing the solicitors made a difference and helped you move into your new home sooner. We’re so happy that you’re now settled and enjoying your new bungalow. Thank you for choosing us, and congratulations on your new home!

5/5

Google

I had a property with a different estate agents I was moving into earlier in the year which fell through, seller withdrew which at the time I was pretty upset and deflated, but I understand things happen. Seeing a property under Palmer and Palmers I had Tom from the very beginning, setting me up with a viewing and the advice and assistance throughout brought me out of my negative frame of mind pretty quickly. Also updates given and any queries were quickly answered so I was always kept in the loop. A big Thank You to Tom Bishop, and the rest of the team.

Brian · 25 August 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you for sharing your experience. I’m sorry to hear about the initial setback with your previous property, it’s understandable how upsetting that must have been. But I’m so glad that Tom and the Palmer & Partners team were able to turn things around for you. It’s great to hear that Tom's advice and support helped lift your spirits and that the team kept you well-informed throughout the process. We're thrilled that you had a positive experience, and we truly appreciate your kind words. A big thank you back to you for choosing us!

5/5

Google

We approached a number of agents to market our late mum’s property and right from the initial realistic valuation visit we knew we’d be in good hands. The property was marketed well and good advice was given to enable a sale to be agreed. Throughout the transaction they contacted us regularly to advise of the current position and what to expect next. We would highly recommend Palmer & Partners for a stress free sales experience. Many thanks to the whole team.

Jackie · 25 August 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you for sharing your experience with Palmer & Partners. We’re honored that you entrusted us with marketing your late mum’s property and are glad to hear that our initial valuation gave you confidence in our services. It’s great to know that the property was marketed well, and that our advice helped secure a sale. Regular communication is key, and we’re pleased that it made the transaction smooth and stress-free for you. Your high recommendation means a lot to us. Thank you for your kind words, and we’re grateful for the opportunity to assist you during this time.

5/5

Google

This is the second time I have sold a house with Palmer and Partners, and I am very pleased with their service. Ollie, especially, has been very kind and helpful throughout. As to the advertising of my house, both times the photos were so good, and they gave great advise also. If I ever move again I will certainly get Palmers to sell it for me. Wouldn't trust anyone else to do it as good as this company.

Jenifer · 25 August 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Jenifer, Thank you for your continued trust in Palmer and Partners! We’re thrilled to hear that you’ve had such positive experiences with us, both times you’ve sold a house. It’s wonderful to know that Ollie was kind and helpful throughout the process, and that our advertising, including the photos and advice, met your expectations. Your loyalty and kind words mean a lot to us. If you ever decide to move again, we’d be honored to assist you. Thank you for choosing Palmer and Partners!

5/5

Google

Palmer and Partners were absolutely amazing! Particularly Tom and Chelsey. They kept me up to date throughout the whole process and always answered any questions I had swiftly. Communication was excellent. If you are wanting to move home I would definitely recommend Palmer and Partners. They are kind, caring and professional. Thank you so much!

Michelle · 25 August 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Michelle, Thank you so much for your wonderful review! We're thrilled to hear that Tom and Chelsey provided you with excellent service and kept you updated throughout the entire process. It's great to know that communication was excellent and that they were able to answer your questions swiftly. We appreciate your recommendation and are glad we could make your home-moving experience a positive one. Thank you for choosing Palmer and Partners!

5/5

Google

We had a really great experience working with Palmer and Partners when purchasing our home. Alfie especially was incredibly helpful throughout, always responsive and knowledgeable. Having had some negative experiences with estate agents previously we would without hesitation recommend Palmer and Partners and use them again in the future.

Emily · 25 August 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Emily, Thank you for sharing your positive experience with Palmer and Partners! We're delighted to hear that Alfie was incredibly helpful, responsive, and knowledgeable throughout your home purchase. It's great to know that we could exceed your expectations, especially after previous negative experiences with other estate agents. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Palmer and Partners!

5/5

Google

Great agency, really friendly, honest and helpful. Got our house sold within one week to a suitable buyer at a price we were happy with. Everyone we have dealt with has been professional and very hard working, specific references to Alfie, Alfie and Paul.

Susie · 24 August 2024 · Palmer & Partners Colchester

Agent replied · 28 August 2024

Hi Susie, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our agency. It's fantastic that we could help sell your house within just one week and find a buyer at a price you were happy with. We’re glad you found our team friendly, honest, and hardworking, Alfie, Alfie, and Paul will be especially pleased to hear your shout-out! Thank you for trusting us with your sale.

5/5

Google

"I had a positive experience with [palmer and partners - colchester ]. From the start, they were professional and responsive, always quick to address my questions and concerns. The property viewing was well-organized, and they provided detailed information about the tenancy process, which was especially helpful as a first-time renter. The paperwork was handled efficiently, with clear communication throughout. The agent kept me updated on the status of my application and was transparent about any fees involved. Overall, I would recommend palmer and partners to anyone looking for a reliable and professional letting service.

Aisha · 18 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for sharing your positive experience with Palmer and Partners in Colchester! We're glad to hear that our team was professional and responsive, making sure your questions and concerns were quickly addressed. It's great to know that the property viewing was well-organized and that the detailed information we provided made the tenancy process smoother for you as a first-time renter. Clear communication and transparency are very important to us, so we're pleased that it made the paperwork process easy for you. We truly appreciate your recommendation and are grateful that you chose Palmer and Partners for your letting needs!

1/5

Google

Make sure you don’t talk to them. I invited an agent for costing so I can think about it- he told my lodgers I am selling it asap and put “palmer and partners for sale” sign on my property without telling me. I never signed a contract with P&P or agreed their fees or price they suggested. 3 of 4 my lodgers left, I am investigating the legality of P&P actions.

Anna · 9 August 2024 · Palmer & Partners Colchester

5/5

Google

I can understand why Palmers are the most successful estate agents in Colchester. The service was excellent they even helped with issues we was having from the solicitors. We can't thank them enough for all the help they gave. If anyone is looking for an estate we would highly recommend Palmers.

Ben · 9 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your wonderful feedback! We’re delighted to hear that you found our service excellent and that we could assist with issues from the solicitors. Your high recommendation means a lot to us, and we’re glad to have made your experience a positive one. Thank you for choosing Palmer & Partners, and we appreciate your trust and kind words!

5/5

Google

We had a really great experience working with Palmer and Partners when purchasing our home. Alfie especially was incredibly helpful throughout, always responsive and knowledgeable. Having had some negative experiences with estate agents previously we would without hesitation recommend Palmer and Partners and use them again in the future.

Emily · 9 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Emily, Thank you for sharing your positive experience with Palmer and Partners! We're delighted to hear that Alfie was incredibly helpful, responsive, and knowledgeable throughout your home purchase. It's great to know that we could exceed your expectations, especially after previous negative experiences with other estate agents. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Palmer and Partners!

5/5

Google

We invited Palmer and Partners to value our property. The representative was polite, personable and talked to us normally! ( our experience of other local estate agents was different- sometimes we felt like we were on a game show as agent was so over the top). They didn’t pester us for a decision. We did choose Palmer and Partners and we were delighted with the service. The sales progress or kept us informed and helped us through some challenges with our sale.

Cheryl · 9 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Cheryl, Thank you for sharing your positive experience with Palmer and Partners! We're pleased to hear that our representative was polite, personable, and made you feel comfortable, especially compared to your experiences with other local estate agents. We're glad you chose us and that you were delighted with the service provided. It's great to know that our sales progressor kept you informed and helped you navigate through the challenges of your sale. Thank you for choosing Palmer and Partners!

5/5

Google

Palmer & Partners were a delight to rent with; they always listened and dealt with queries promptly. We would like to say a special thank you to Rachel, as she kept us updated and was a pleasure to liaise with. She was a great help with arranging a stress-free check-out and return of our deposit. Thank you!

Charley · 9 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Charley, Thank you for your wonderful feedback! We’re delighted to hear that renting with Palmer & Partners was such a positive experience for you. It’s especially great to know that Rachel provided excellent service, keeping you updated and ensuring a stress-free check-out and deposit return. We’re glad she could make the process smooth and enjoyable. Thank you for choosing Palmer & Partners, and for your kind words!

5/5

Google

Professional and friendly service received from all staff. Would definitely recommend this agency.

Ashley · 2 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Ashley. Thank you for your kind words! We're pleased to hear that you received professional and friendly service from our entire team. Your recommendation means a lot to us. Thank you for choosing us!

5/5

Google

I just relet my apartment in days through Rachel at Palmer and Partners in Colchester. The whole team were on the ball and got it all sorted and a substantial rent increase, not being greedy I needed that to keep renting as the mortgage had quadrupled. I didn't know it was possible but it was and I was also grateful for their help in this matter as it was a big worry initially. Thanks, team A*+ WORK :)

Isabelle · 2 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for sharing your experience! We're thrilled to hear that Rachel and the team at Palmer and Partners in Colchester were able to relet your apartment so quickly and secure a substantial rent increase for you. We understand how important this was given your mortgage situation, and we're glad we could alleviate your worries. Your kind words and A*+ rating mean a lot to us. Thank you for choosing Palmer and Partners!

5/5

Google

I would like to write a review for Poppy Kilden. Poppy worked closely with Chantel this week on helping my sister move into a rental property. She was extremely professional and very prompt in making sure the final arrangements where completed on time. Thanks again Poppy!

Charlotte · 2 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Charlotte, Thank you for your wonderful review of Poppy Kilden! We're pleased to hear about the professionalism and promptness she displayed while assisting Chantal in helping your sister move into her new rental property. Ensuring that the final arrangements were completed on time is crucial, and we're glad Poppy was able to meet your expectations. Thanks again for your kind words, and congratulations to your sister on her new home!

5/5

Google

The property management team, particularly Rachel Johnson were first class. She sorted out what could have been a tricky situation swiftly and efficiently. She is helpful, engaging and provides a first class service. Highly recommended.

Simon · 2 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Simon, Thank you for your wonderful feedback! We're delighted to hear that Rachel Johnson and the property management team provided first-class service. It's great to know that Rachel handled the tricky situation swiftly and efficiently, and that you found her helpful and engaging. Your high recommendation means a lot to us. Thank you for choosing our services!

5/5

Google

I recently rented a property via Palmer & Partners, I dealt with Poppy Kilden who was amazing, I’ve never dealt with a letting agent who has such compassion and genuine care for my needs and requirements. I wouldn’t hesitate for a second to recommend her, thank you so much for finding me my new home! She needs a promotion!!!! 😊 I spoke with Eva on the phone too who was more than helpful also.

Matt · 2 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Palmer & Partners. Poppy Kilden's compassion and genuine care truly shine through, and we're glad she could meet your needs and requirements. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Poppy (and suggest that promotion!). It's also great to hear that Eva was helpful over the phone. Thank you for choosing us, and congratulations on your new home! 😊

5/5

Google

⭐⭐⭐⭐⭐ On July 2023 i rented a house through Palmer and Partners, and my experience was exceptional from start to finish. The entire process was smooth and hassle-free, thanks to the professional and friendly team. From the initial inquiry to the final paperwork, Palmer and Partners were always prompt, efficient, and transparent. They provided all the necessary information, answered all my questions patiently, and ensured that I felt comfortable every step of the way. The property itself was exactly as described, clean, well-maintained, and ready for me to move in. The attention to detail and care put into managing the property was evident, making my stay enjoyable and stress-free. What truly stood out was their customer service and maintenance service. Whenever I had a minor issue or needed assistance, the response was immediate, and solutions were provided swiftly. They genuinely care about their tenants and go above and beyond to ensure satisfaction. I highly recommend Palmer and Partners to anyone looking for a reliable and trustworthy rental organization. Their professionalism, dedication, and exceptional service make them a top choice in the rental market. Thank you, Palmer and Partners, for making my rental experience a positive one!

Erlha · 2 August 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your wonderful review! We are delighted to hear that your experience with Palmer and Partners was exceptional from start to finish. Our team strives to provide prompt, efficient, and transparent service, and we're glad to know that we met your expectations. It's great to hear that the property was exactly as described and well-maintained, making your stay enjoyable and stress-free. We take pride in our attention to detail and customer service, and we're pleased that our maintenance team was able to address any issues swiftly. Your recommendation means a lot to us. Thank you for choosing Palmer and Partners, and we're thrilled that we could make your rental experience a positive one!

5/5

Google

Very pleased indeed. The right buyer with the right price made an offer within 48 hours of the house going on the market. Excellent communication from the ever helpful and friendly staff kept worries to a minimum.

Richard · 26 July 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Richard, That's fantastic news! It sounds like everything fell into place perfectly. Congratulations on finding the right buyer so quickly, and kudos to the team for their excellent communication and support throughout the process. Wishing you all the best in your next steps!

5/5

Google

Palmer & Partners came highly recommended to Me & I will do the same & advise anyone reading this to Choose them. From 1st Contact to Completion they provided excellent Customer Service, helpful advice & gave me confidence during what was a testing time ultimately ensuring the Property was Sold to my satisfaction.

PG · 26 July 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you for your glowing recommendation! We're delighted to hear that Palmer & Partners provided you with excellent customer service and helpful advice from start to finish. It's wonderful to know that we could give you confidence and satisfaction during a challenging time. We appreciate your trust and recommendation, and we're here to help anytime you need us!

5/5

Google

I cannot recommend Palmer and Parters highly enough. In a difficult market they have been brilliant in all aspects. They are professional, pro-active, efficient and communicated well with us throughout the whole process of selling our property, without needing any prompting. Having had dismal experiences with other estate agencies, we had little expectation that they would be much better, but they were - immeasurably. Particular mention must go to Lucy Green and Claire Chapman. They are so good at what they do.

Clare · 26 July 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Claire, Thank you so much for your glowing review of Palmer and Partners. We're thrilled to hear that you had such a positive experience with our team, especially in a challenging market. Your kind words about our professionalism, pro-activeness, efficiency, and communication mean a lot to us. It's wonderful to know that Lucy Green and Claire Chapman made such a significant impact on your experience, we’ll be sure to pass on your compliments to them. We understand how disheartening dismal experiences with other estate agencies can be, so it's incredibly gratifying to hear that we exceeded your expectations. Thank you once again for your recommendation. We wish you all the best with your future endeavors and are always here if you need us.

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Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Palmer & Partners is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.

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