Trusted Agent profile
★★★★★
913 reviews across 3 offices and 2 platforms
Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.
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Palmer & Partners's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Palmer & Partners is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 900 reviews on Google only. Show every review
3/5
GoogleGenerally decent, but I would say my interactions with other estate agents have been stronger. On a few occasions I was expecting communications/updates which I didn't receive. My recommendation is instead of trying to defend reputation and save face, to just accept accountability. This would go down better with customers. Not bad experiences, but not the absolute best either. Bit of empathy and understanding goes a long way.
1/5
GoogleSold our bungalow though palmers , terrible service and communication would never sell through this estate agent again , agent tried us to except an offer below market value . Will not use this agency again . A
5/5
GoogleThe best team. In 2 weeks I signed the documents really fast. Thank you palmer&partner
Hi Alexandru, It’s great to hear that the team were able to get everything sorted for you so quickly! Sounds like they really delivered with efficiency and speed. Thank you for sharing your experience!
5/5
GooglePalmer and Partners in Colchester provided us with an excellent service throughout the process - sale to exchange. The sales progression team were highly competent in dealing and chasing issues along the way. Selling your house is a stressful business at the best of times but Palmers and Partners helped elevate this stressful process and we are very grateful.
Hi Peta, Thank you for sharing your feedback! It’s wonderful to hear that Palmer and Partners in Colchester provided you with such excellent service from sale to exchange. Selling a home can be a stressful time, but it sounds like their sales progression team was on top of everything, helping to ease the pressure and manage any issues along the way. So glad to hear they were able to make the process smoother for you!
5/5
GoogleDefinitely recommend Palmer & Parters, Tom was spot on throughout the whole process, always available nothing was too much, good communication and helpful! Thank you again!
Hi Emma, Thank you for the recommendation! We're so glad to hear that Tom provided spot-on service and made the whole process smooth for you. It's great to know he was always available, communicative, and helpful. We appreciate your kind words and thank you for choosing Palmer & Partners!
5/5
GoogleHave used P&P 3 times now & couldn't ask for a more helpful team!! Throughout this past selling & purchasing journey, Ollie in particular has been an absolute star & I couldn't recommend him enough! It's been somewhat of a journey but all made easier when you have someone who answers the phone or replies to emails :)
Hi Lauren, Thank you for sharing your experience! It's great to hear that you've used Palmer & Partners three times and continue to receive such helpful service. It sounds like Ollie has been a real star throughout your selling and purchasing journey, making everything smoother with his responsiveness. It’s always reassuring to have someone like that on your side during what can be a stressful process. Glad to hear you had such a positive experience!
5/5
GoogleWe recently helped our son and his partner in the purchase of their first property and were thoroughly impressed with the service provided by Tom. There were many occasions when Tom was effective in getting answers or responses to questions that the conveyancers (on both sides) seemed to struggle with. Had it not been for Tom's assistance and interventions the purchase would not have got over the line in the timescale hoped for by both parties. Tom has been a real asset in the whole process with prompt responses, clear communication and a calming approach which was very much needed. Thanks Tom.
Hi Iain, Thank you for sharing your experience! It’s wonderful to hear how instrumental Tom was in helping your son and his partner secure their first property. Navigating the complexities of conveyancing can be stressful, and it sounds like Tom’s proactive approach and clear communication made all the difference. His ability to get things moving and provide reassurance in such situations is invaluable. It’s clear that Tom’s dedication helped the purchase stay on track, and I’m sure your son and his partner are grateful for his support!
5/5
GoogleTom Bishop of Palmer & Partners is a very thoughtful, tactful and very efficient estate agent. His should be the benchmark that every estate agent achieves. He kept myself and my buyers updated every step of the way plus cajoled other parties to do their part in making the buying and selling of properties run as smooth as possible.
Hi Joyce, Thank you for your wonderful feedback! It’s great to hear how Tom Bishop provided such thoughtful, tactful, and efficient service. Keeping everyone updated and ensuring the process runs smoothly is so important, and it sounds like Tom went above and beyond to make that happen. We really appreciate your kind words and agree that Tom sets a fantastic benchmark for exceptional estate agency work. Thank you for sharing your experience!
5/5
GoogleLucy Green expertise in the Saxmundham market was evident from our first meeting. Throughout the selling process Lucy was incredibly communicative. She promptly answered calls and emails keeping us informed about every development. After we accepted an offer Claire provided support beyond the transaction, when we were stressed about moving timelines. Claire made sure communication between both solicitors and ourselves went smoothly and quick as possible. We have no hesitation in recommending Lucy and her team at Palmer and Partners
Hi Hazel, It's wonderful to hear how Lucy Green’s expertise in the Saxmundham market made such a positive impact on your experience! From the sound of it, Lucy’s consistent communication and attention to detail kept you informed and confident throughout the sale. It's also fantastic that Claire stepped in to provide extra support during a stressful moving timeline, ensuring everything went smoothly with the solicitors. It sounds like they both went above and beyond to make the process as seamless as possible. Thank you for sharing your recommendation!
5/5
GooglePalmers were great. Selling a loved one's property is never easy. Andy put my mind at ease straight away, he was realistic about the price and understood my need for the sale to be as stress free as possible. I didn't want loads of people traipsing through the property or any gimmicky sales techniques. A buyer was found immediately and the whole process was completed smoothly within 3 months. Many thanks to the team at Palmers.
Hi Heather, Thank you for sharing your experience with us. We understand how difficult it can be to sell a loved one's property, and we're so glad that Andy was able to put your mind at ease from the start. It's great to hear that his realistic approach and understanding of your needs helped make the process as stress-free as possible. We're pleased that a buyer was found quickly and that everything was completed smoothly within three months. Your kind words mean a lot to us. Thank you for trusting Palmer & Partners during this time.
5/5
GoogleExcellent service. Very prompt and helpful responses to my emails, having dealt with other letting agents previously I was impressed by the responsiveness of the staff at palmer and partners.
Hi Natalie, Thank you for your feedback! We're thrilled to hear that you were impressed with our prompt and helpful responses. We strive to stand out with our responsiveness, so it’s great to know we made a positive difference compared to your previous experiences with other letting agents. Thank you for choosing Palmer and Partners!
5/5
GoogleP&P were great to deal with, Eva really went above and beyond on my moving day to make sure I was able to get the keys!
Hi Jason, Thank you for your kind words! We're so glad to hear that you had a great experience with Palmer & Partners, and it’s fantastic to know that Eva went above and beyond on your moving day to ensure you got the keys. We’re thrilled she made such a positive difference! Thanks for choosing us!
5/5
GoogleIve recently just sold my property , through P&P absolutely 1st class service from Paul, Hayley, Tyler and Diane. Would highly recommend!!!
Hi Toby, Thank you for your fantastic feedback! We’re thrilled to hear that Paul, Hayley, and Tyler provided you with first-class service during the sale of your property. It’s wonderful to know that your experience with Palmer & Partners was so positive, and we really appreciate your recommendation. Congratulations on the sale!
5/5
GoogleWe recently rented a property through Palmer & Partners, and the process was impressively quick, just a week from viewing to moving in. The service was efficient and straightforward.
Hi Connor, Thank you for sharing your experience! We're so pleased to hear that the rental process was quick and efficient for you, just a week from viewing to moving in is fantastic! It’s great to know that our service was straightforward and met your expectations. Thank you for choosing Palmer & Partners!
5/5
GoogleI would like to say a massive thank you to Sophie and Eva, until recently I rented my house through palmers and felt very supported from when I moved in until I moved out, both ladies we very friendly, professional and very honest, I have had a good experience with palmers, Sophie and Eva are a credit to your company.
Hi Wendy, Thank you so much for your kind words! We’re delighted to hear that Sophie and Eva provided such friendly, professional, and honest support throughout your time renting with Palmer & Partners. It’s wonderful to know that you felt well taken care of from move-in to move-out. We’ll be sure to pass along your gratitude to Sophie and Eva, they truly are a credit to our team! Thank you for sharing your positive experience with us.
5/5
GoogleI rented with Palmer & Partner and then bought a house through them too. In both instances, I found them to be professional and helpful. Thanks Rachel, Alfie, Sophie and Joe.
Hi Colin, It’s fantastic to hear that you had such a positive experience with Palmer & Partners, both as a tenant and later as a buyer! Their professionalism and helpfulness clearly made a great impression in both instances. It’s wonderful that Rachel, Alfie, Sophie, and Joe were able to support you throughout the process. Thank you for sharing your experience!
5/5
GoogleWhich Agent should I use? The question anyone selling a house asks themselves and then faces days of uncertainty as you read reviews about each of them and look at their website and trawl through who sold most properties in your area on Rightmove, well that's what I did anyway. I am a long-term landlord and wanted a quick sale. I got 3 agents to come and quote me, 2 were around the same price and 1 was 10% higher, so I discounted that one straight away. Alfie, from Palmers, came and gave me his opinion and put simply, I liked him. He is smart, professional, energetic and straight talking. This is someone I trusted. Their fees were in line with others. Tyler was my go to Sales expert, he came round to look at the property and was every bit as professional as Alfie but possibly with even more energy. Straight away, he got me viewings and from then on the emails kept flowing, another viewing, another one and another. After 2 weeks, I think, he put an offer to me, it was a low ball and I countered it and we came to a compromise based on a 4% discount for a 30 day completion from date of acceptance. Anyone telling you it takes months to sell a house, well let me tell you, Tyler actually called the solicitors and made sure they could do it for me in 30 days, and true to his word, it happened. I simply cannot fault Palmer & Partners at all and have got to say Tyler is exceptional. Straight talking, direct, knowledgeable and confident, he's a great Sales negotiator. So, if you're still reading this and have not decided who to go with, take it from me, if you want an Agent who will move mountains to get your property sold and cut the BS to try and make you feel good or give you false hope about making more than your property is worth, go to Palmers and ask for Alife and Tyler. (other Sales negotiators I'm sure are equally as good at Palmers, I simply never had the pleasure of meeting them).
Hi Kris, Thank you for sharing such a detailed and thoughtful review of your experience with Palmer & Partners! It’s fantastic to hear how Alfie and Tyler delivered such exceptional service, from their professionalism to their energetic and straightforward approach. Selling a property can often feel like a drawn-out process, but it sounds like the team worked efficiently to meet your goal of a quick sale. We love hearing how Tyler kept you informed every step of the way and even managed to push through a 30-day completion! Your insights into choosing an agent will no doubt be helpful for others in a similar position. We’re grateful for your recommendation and are thrilled that Alfie and Tyler helped make the process as smooth and successful as possible. Thank you again for your kind words and for trusting us with your sale!
4/5
GoogleThe 4 start review is for Tyler who was so helpful with the delay in my purchase and he’s understanding with my rental. He was so understanding and helpful and always available to help me. I would have put 5 starts for Tyler but for company itself I have deducted a star because of the manager of the rental department John, who in all the times I have dealt with him has been uncaring and unhelpful, providing me with no options and I have had to argue with him before to get work done on the property that wasn’t my responsibility. I will be making a complaint, because someone who suffers extreme anxiety he done nothing to help me during covid when I lost me job, I had to ask him to speak with my landlady, there was no option from him to do that, he simple said I’d have to find somewhere else to live!!!
5/5
GoogleI first met Rachel Johnson online, when she conducted the check-out procedure for my rental property, prior to my putting it up for sale. I took over responsibility for the property three-and-half years ago when my wife, whose project it had been, died. As a first time landlord, I had a lot to learn and Rachel was totally supportive in enabling me to navigate the difficulties involved in gaining possession of the property, before I could sell it. In the event court proceeding were avoided. Rachel arranged to have the property professionally cleaned and arranged for several repairs to be carried out promptly. She has responded to my many enquiries promptly and professionally, and equally importantly in a friendly and patient manner. She is extremely easy to talk with. Thanks to her advice and help, what could have been a very difficult process for a 'rookie' 82-year old landlord, was turned into an interesting new learning experience. Thank you Rachel
Hi Michael, Thank you for sharing your heartfelt experience. It’s wonderful to hear how Rachel Johnson provided such exceptional support during what must have been a challenging time for you. Navigating property management as a first-time landlord is no easy task, and we’re so glad Rachel was there to guide you with patience, professionalism, and kindness. Her dedication to helping you avoid court proceedings, arranging for repairs, and ensuring the property was well-maintained truly shines through in your story. We’re happy that what could have been a difficult process became a positive learning experience for you. Thank you again for your kind words, and we’re grateful for the opportunity to assist you.
5/5
GoogleI had the pleasure to rent a place at station square for the year 2023-2024 with palmer and partners. They were great professionals from the day my tenancy started till the day it ended. Always available and quick to respond and always flexible in order to assist. Thank you Rachel, Jon, Sophie, Harry for the wonderful service. I am sure you will have many more satisfied customers in the years to come !
Hi Konstantinos, Thank you for your lovely feedback! We’re delighted to hear that your experience renting at Station Square with Palmer and Partners was so positive. It’s great to know that our team, Rachel, Jon, Sophie, and Harry, were there for you throughout your tenancy, providing quick, responsive, and flexible service. Your kind words mean a lot to us, and we’re confident we’ll continue to have many more satisfied customers like you. Thank you for choosing Palmer and Partners!
5/5
GoogleI've always found both the lettings team and the sales team at Palmer and Partners very helpful and understanding during nearly 20 years. They've acted as the managing agents for my house whilst it was being let and now they have just sold it. They always kept me up to date with the sale process. I would use them again if I should buy another property in the area.
Hi Louise, It’s amazing to hear about your long-standing relationship with Palmer and Partners, spanning nearly 20 years! It sounds like both the lettings and sales teams have consistently provided helpful and understanding service, whether managing your property or guiding you through the recent sale. Their commitment to keeping you informed throughout the process is truly commendable. It’s great that they’ve earned your trust for future property ventures in the area. Thank you for sharing your experience!
5/5
GoogleWe just completed on the sale of our property via Palmer & Partners and were very impressed by the service levels received. From Alfie taking great pictures with a super write up, to all the chaps in the office arranging viewings and providing feedback. Diane was wonderful showing people over and answered any questions viewers had. We felt in safe hands during a stressful period and the team went above and beyond to ensure we completed without a hitch. Would highly recommend them.
Hi Hayley, Thank you for sharing your experience! We’re delighted to hear that you were impressed with the service you received from Palmer & Partners. It’s great to know that Alfie’s photos and write-up, along with the team's efforts in arranging viewings and providing feedback, made the process smoother for you. We’re especially glad that Diane was wonderful in showing the property and answering questions, helping you feel secure during a stressful time. Your recommendation means the world to us, and we’re thrilled to have helped you complete the sale without a hitch. Thank you for choosing Palmer & Partners!
5/5
GoogleExcellent service, really helpful staff. Any queries were quickly responded to and resolved. Thank you
Thank you for your kind words! We’re glad to hear that you received excellent service from our helpful staff and that your queries were quickly responded to and resolved. We appreciate your feedback and thank you for choosing us!
5/5
GoogleVery happy with the service & correspondence. Ipswich branch. Tom Bishop was great to deal with and overall viewings and arrangements were dealt with very well. Thanks!
Hi Hugh, Thank you for sharing your positive experience! We're pleased to hear that you were very happy with the service and correspondence from our Ipswich branch. It's great to know that Tom Bishop was helpful and that viewings and arrangements were handled efficiently. We appreciate your feedback and thank you for choosing us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.
The three Palmer & Partners offices, by town:
Yes. In The Trusted Agent 2026 awards, Ipswich won Gold and Colchester won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
