Oyster Properties estate agents in Stanmore and Arnos Grove

Dear Shahid, Thank you for your wonderful feedback! We're thrilled that Nimiesha, Sonam and the team were able to provide you with excellent support. It is fantastic to know that their hard work and dedication made a positive difference to your experience. We truly appreciate you taking the time to recognize their efforts - it means the world to us. We look forward to serving you again at Oyster Properties. Best regards, The Oyster Properties Team

Dear Dipak, Thank you for taking the time to share such comprehensive feedback about your experience with Oyster Properties. We are delighted to hear that Nimiesha has been attentive to your requirements, providing the prompt and friendly service you deserve. Your kind words about Mr. Nikesh Patel’s guidance and the support from our office team are truly appreciated, we will be sure to share your feedback with everyone mentioned. It’s wonderful to know that our team's professionalism has contributed to a smooth property transaction for you. We remain committed to maintaining this level of service throughout the completion process and beyond. Thank you once again for choosing Oyster Properties and for your trust in us. Warm regards, The Oyster Properties Team

Dear Daniel, Thank you so much for your fantastic feedback! We are ecstatic to hear about your positive experience with our property inspection service. Kavya will be absolutely delighted to receive your kind words about his professionalism and thoroughness. He takes great care in conducting detailed inspections while ensuring a smooth experience for our tenants, and your recognition of his efforts means a great deal to him and our entire team. At Oyster Properties, we believe regular property inspections are essential for maintaining high standards, and it's wonderful to know that Kavya represented our values so well during his visit. Your feedback reinforces our commitment to providing professional, respectful service at every interaction. Thank you again for taking the time to share your experience. We are here whenever you need us, and we look forward to continuing to provide you with excellent service. Best regards, The Oyster Properties Team

Dear Franceska Terziu, Thank you so much for this incredibly detailed and heartfelt review! We are absolutely thrilled to hear about your outstanding experience with Oyster Properties from start to finish. Kevin will be overjoyed to read your kind words about his service. Your recognition of his professionalism, efficiency, and friendly approach perfectly captures the qualities he brings to work every day. He's passionate about making the rental process as smooth and enjoyable as possible, and knowing that he succeeded in turning what could have been a stressful experience into an exciting one is the highest compliment we could receive. We particularly appreciate you highlighting Kevin's communication skills and local knowledge, these are areas we pride ourselves on at Oyster Properties. Keeping our clients fully informed and providing that personal touch throughout the entire process is central to how we operate. Your glowing recommendation means the world to us and motivates our entire team to continue delivering exceptional service. We're delighted that we could make your move straightforward and positive, and we hope you're settling in wonderfully to your new home. Thank you again for choosing Oyster Properties and for taking the time to share your experience. Should you need anything at all in the future, please don't hesitate to reach out, we are always here to help. Best wishes, The Oyster Properties Team

Dear Shahparak Zandi, Thank you for sharing your feedback. We completely understand how frustrating this situation must have been. To clarify, the salary requirements, including the need for a guarantor earning £65k if the tenant’s income is below £54k, were communicated to your friend during the application process. When your friend initially applied, she mentioned that her guarantor was earning £100k, but this later changed as the first guarantor did not meet the affordability criteria. I made it clear at that time that a second guarantor with the required income would be needed to proceed. These criteria are part of our referencing process through Goodlord, and the salary requirements are listed there for transparency. Throughout the process, we were in constant communication with your friend, who handled the situation calmly, and we explored all available options to find a solution. We truly understand the frustration and stress this caused, and we will continue to work on improving our communication to ensure expectations are clear from the start. Thank you again for your understanding. Kind regards, The Oyster Properties Team

Dear Chaitali, Thank you so much for taking the time to share your wonderful experience with Oyster Properties! We are absolutely delighted to hear that we were able to help you close on your home under budget and ahead of schedule - that's always our goal for every client. Gemma, Mehulbhai, and Hinal will be thrilled to hear your kind words. They truly exemplify the dedication and expertise our entire team strives to deliver every day. Your successful home purchase is exactly the outcome we work so hard to achieve, and knowing we exceeded your expectations makes it all the more rewarding. We're honored to have been part of your property journey and wish you all the very best in your new home. Should you need any assistance in the future, please don't hesitate to reach out. Kind regards, The Oyster Properties Team

Dear Hiren, Thank you so much for your wonderful 5-star review and kind words! We are beyond grateful to hear that you had a great experience with our service. Your satisfaction is our top priority, and it is incredibly rewarding to know we met your expectations. We truly appreciate you taking the time to share your positive feedback. We look forward to serving you again soon and continuing to provide you with the excellent service you deserve. Thank you for choosing us! Best regards, The Oyster Properties Team

Dear Brij P, Thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear that Gemma and Mehul were able to provide you with excellent guidance throughout the process. Your kind words mean a great deal to our team, and surely to pass along your appreciation to them directly. It has been a pleasure working with you, and we look forward to continuing to support you whenever you need us. Thank you again for trusting us with your needs! Best regards, The Oyster Properties Team

Dear Patel Deep, Thank you so much for taking the time to share your wonderful feedback! We are truly delighted to hear about your positive experience over the past two years. Mehul will be thrilled to know that his dedication and service have made such a positive impact. Your kind words mean the world to our team, and we will make sure to share your appreciation with him directly. It has been our pleasure serving you, and we are grateful for your continued trust in us. We look forward to maintaining this high standard of service and support for many more years to come. Thank you once again for your loyalty and for choosing us! Warm regards, The Oyster Properties Team

Dear Stranger 007, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with Oyster Properties fell short of expectations. This is certainly not the standard of service we strive to provide, and we take your concerns very seriously. Your feedback regarding our team is particularly concerning, as we pride ourselves on professional and respectful customer service. We would very much appreciate the opportunity to understand more about your specific experience so we can address these issues directly and ensure this does not happen again. Please could you contact us directly at <compliance@oyster-properties.co.uk> so we can discuss this matter privately? We committed to resolving this situation and improving our service based on your experience. Thank you again for bringing this to our attention. We value all feedback as it helps us improve. Kind regards, The Oyster Properties Team

Dear hsvmobile, We are so pleased to hear about your positive experience! Gemma will be delighted to know her dedication to clear communication and helpful service made such a difference. Your recommendation means the world to us. We look forward to assisting you with any future property needs. Thank you for choosing us and for your wonderful recommendation - it truly brightens our day! Warm regards, The Oyster Properties Team

Dear Ioana Popescu, Thank you so much for taking the time to leave this wonderful review! We are delighted to hear that you had such a positive experience with Oyster Properties. It's great to know that our team could provide you with the quick and reliable service you needed. We will be sure to pass on your kind words to Neil - he will be thrilled to hear that his efforts made a difference and helped resolve your issue promptly. Your feedback means a lot to us and motivates our entire team to continue delivering the high standard of service we aim for. We look forward to assisting you again in the future. Thank you for choosing Oyster Properties. Kind regards, The Oyster Properties Team

Dear Mr. Laaredj, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and that it did not meet the standards we strive to maintain at Oyster Properties. We take all tenant concerns seriously, especially regarding deposit deductions and communication. As my colleague Kavya explained, the deductions relate to damages incurred at the property. However, if you wish to dispute these charges, you are entitled to raise the matter with myDeposits for independent review, as Kavya has already advised. Please be assured that we maintain detailed documentation for all deposit decisions and would be happy to provide you with a full breakdown of any charges. Should an error be identified, we will take immediate steps to resolve it. We also sincerely apologize for any delays in our communication during your tenancy. We have recently implemented improved protocols to ensure all tenant queries are handled more promptly in future. Your feedback is valuable to us as we continuously work to improve our services, and we would welcome the opportunity to resolve this matter directly with you. Kind regards, The Oyster Properties Team

Dear Dhaval, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your entire tenancy journey - from check-in to check-out and deposit return - was smooth and hassle-free. It is fantastic to know that our tech-driven approach made the process convenient for you. I will be sure to pass along your kind words to Kavya and the rest of our team - they'll be delighted to hear that their efforts made a positive difference in your experience. Your recommendation means the world to us, and we truly appreciate your trust in our services. Should you need assistance with future accommodations, we would be honored to help you again. Thank you once again for choosing us and for this lovely review! Best regards, The Oyster Properties Team

Dear Maria, Thank you so much for taking the time to share this wonderful feedback! It means the world to us to hear that Zisha provided you with such an exceptional experience. We are thrilled that her knowledge of local markets, genuine personality, and strong interpersonal skills made your property journey so positive. Your recommendation to friends speaks volumes, and we truly appreciate you acknowledging that reviews don't come easily for you - that makes this feedback even more meaningful to us. Zisha will be delighted to hear your kind words, and we could not agree more that she's a tremendous asset to our team. Thank you for choosing Oyster, and we are so glad we could exceed your expectations. If you or your friends ever need assistance with property matters in the future, we'll be here to help! Best regards, The Oyster Properties Team

Hi Krunal Patel, Thank you so much for taking the time to share your positive experience! We are delighted to hear that Kavya provided you with such excellent service during your inspection and check-out process. Your feedback about his professionalism, friendliness, and thoroughness means a lot to our team. We strive to make property rental and letting as smooth and stress-free as possible for all our clients, so it's wonderful to know we achieved that for you. We'll be sure to pass along your kind words to Kavya, feedback like yours truly motivates our team to continue delivering the high standard of service our clients deserve. Thank you for recommending Oyster, and we hope to assist you with any future property needs! Best regards, The Oyster Properties Team

Hi Naveen Kalekuri, Thank you so much for taking the time to share this wonderful review! It's absolutely delightful to hear about your positive experience with Oyster Properties. We are thrilled that Kavya and Gemma were able to provide you with the exceptional support you deserved throughout your house search, contracting, and referencing process. It's fantastic to know that our seamless service - from the initial viewing to collecting your keys and handling the utility transfers - made your move as hassle-free as possible. Your kind words about our team's unwavering support mean the world to us, and we're so pleased that you felt well taken care of every step of the way. We truly appreciate your willingness to recommend our services to friends - there's no greater compliment than a referral from a satisfied client. Congratulations on your new home! We hope you settle in beautifully and create many wonderful memories there. Should you need any assistance in the future, please do not hesitate to reach out. Thank you again for choosing Oyster Properties and for sharing your experience. Warm regards, The Oyster Properties Team

Hi Sandip Sohaliya, Really appreciate your feedback! We are so pleased you are happy with the service, and Mehul will be thrilled to know he made a difference throughout the process. Best regards, The Oyster Properties Team

Hi Rahul Gohel, Thanks so much for your kind words! We're really glad to hear everything went smoothly and that you felt well looked after by the team. It means a lot to us. Best regards, The Oyster Properties Team

Hi Shivangi Sohaliya, Thank you for rating us five stars, Mehul did a splendid job assisting you and we are glad you chose Oyster Properties. Best regards, The Oyster Properties Team

Dear Marina Foster Balesvari, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the ongoing hot water issue and any breakdown in communication from Baxi’s side. We fully understand that going without hot water for five days is unacceptable, and we truly appreciate your patience during this time. Regrettably, as the boiler is still under warranty with Baxi, they are solely responsible for carrying out the necessary repairs. Unfortunately, their scheduling limitations mean they have not been able to confirm a specific visit slot. Please rest assured that we are treating this matter with urgency. While this issue falls outside of our direct control, we are continuing to liaise with Baxi to push for the earliest possible resolution. In the meantime, we kindly ask that you contact our office at 0208 951 5558 or email us at compliance@oyster-properties.co.uk with your property address and current contact details so we can keep this matter prioritized and monitored closely. We are committed to ensuring the comfort and well-being of our tenants and will do our utmost to avoid similar issues in the future. Thank you again for your understanding and cooperation. Best regards, The Oyster Properties Team

Dear Jim, Thank you for your honest feedback and for the 4-star review. We genuinely appreciate your patience during what was indeed a challenging 5-month process. You are absolutely right that we could have been more proactive in guiding the buyer through the process. As a first-time buyer, they did need additional support, and we'll take this as a valuable lesson to provide even more hands-on assistance in similar situations going forward. We are sorry that the lender's solicitor's poor communication added unnecessary stress to your sale. While some delays were beyond our control, we understand how frustrating this must have been for you as the seller waiting for completion. Thank you for acknowledging the hard work that went into getting your property sold. Your feedback helps us improve our service, and we hope that, despite the lengthy process, you are pleased with the final outcome and acknowledge Manesh's hard work in completing the sale of your property. Many thanks again for choosing Oyster Properties to handle your sale. Best regards, The Oyster Properties Team

Dear Claudia Roca, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. This does not reflect the level of service we strive to provide our clients. We take all feedback seriously and would like the opportunity to review your case immediately. The delay in our inspection and any billing discrepancies are concerning to us. Please contact us directly at compliance@oyster-properties.co.uk so we can investigate this matter thoroughly and work toward a fair resolution. We are committed to making this right and ensuring better communication moving forward. Kind regards, The Oyster Properties Team

Dear Jignesh Pithadia, Thank you for sharing your feedback. We wouldd like to address the concerns you have raised about your tenancy experience. Your tenancy was managed according to the agreed terms and all applicable legal requirements. We maintain detailed records showing that maintenance requests were logged and addressed promptly, with appropriate contractors engaged as needed. We appreciate your acknowledgment that the landlord was cooperative throughout your tenancy. The actions you have referenced were carried out following the landlord's specific instructions, as is standard practice in property management. Regular inspections are a legal requirement that we must fulfill to ensure compliance and safety standards, as outlined in your tenancy agreement. Regarding property viewings, we strive to maintain high standards of punctuality and professionalism. We encourage tenants to report any concerns at the time they occur so we can address them immediately. We value all tenant feedback as it helps us continually improve our services. We remain committed to managing all properties fairly, professionally, and in full compliance with our legal obligations. If you have any specific concerns you would like to discuss further, please do not hesitate to contact us directly. Best regards, The Oyster Properties Team