Trusted Agent profile
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★★★★★
1,691 reviews across 2 offices and 4 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,691 reviews on four platforms, rated 4.5 out of 5 overall.
1,467
Reviews on Google
All 2 offices
109
Reviews on Facebook
Business-wide
104
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
Showing 1,466 reviews on Google only. Show every review
5/5
GoogleVery profesional and good customer service.
Hi Sports Mix We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again. Best Regards, Oyster Properties Team
5/5
GoogleVery good service ..thank you Bianca
Dear Antonio, We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again. Best Regards, Oyster Properties Team
5/5
GoogleGreat friendly team and a very professional service.
Hi Anish, We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleVery good service, thank you Bianca was very nice to me. ❤️
Dear Nechita, We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again. Best Regards, Oyster Properties Team
5/5
GoogleGemma was a lovely and attentive agent, thanks for your help
Hi Natasha We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again. Best Regards, Oyster Properties Team
5/5
GoogleIt was a pleasure to work with Hiral Shah and made renting very easy. Wonderful service. Keep it up.
Dear Mukesh, Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleThank you Oyster Properties for being very prompt and helpful . we are very happy with the service provided
Thank you very much for your review. Please don't hesitate to contact us anytime should you need our assistance. Best Regards, Oyster Properties Team
5/5
GoogleAwesome service by Gemma Groogan. She was really helpful. Thanks a lot for helping us out in searching our home:)
Dear Dhaval, Thank you for taking the time to share your experience. We are glad that you are satisfied with your stay, Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleThanks to Bianca I've managed to rent a property. She has good attitude and very polite. I would highly recommend everyone.
Dear Camelia, Thank you very much for taking the time to review Oyster Properties. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Best Regards - Oyster Properties Team
5/5
GoogleI am very happy with Gemma Groogan is very helpful , serios and professional.. wonderful service , i will highly recommend Gemma from oyster properties!! Thanks
Dear Cristina, Thank you very much for taking the time to review Oyster Properties. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Best Regards - Oyster Properties Team
5/5
GoogleWe used this agency to rent a property. I dealt with Bianca which was a nice person great atitude and very polite I will recommend everyone to use this agency.
Dear Iulian, Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon. Best Regards - Oyster Properties Team
5/5
GoogleGemma it was a pleasure to collaborate with you , we would like to thank you for everything !! Great services, fast , easy and professional!! Well done ! Regards
Dear Alexandru, Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleVery Good customer service and professionalism, Efficient and smooth process very helpful. Highly recommend using this agency in the future. Very positive experience thanks to Gemma Groogan!
Dear Daniela, Thank you for leaving us such a wonderful review. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleFirst time that I am renting a flat from Oyster Properties. The people are very good and helpful. Very positive experience thanks to Gemma!
Hi Charline, Thank you for taking the time to share your experience. We are glad that you are satisfied with your stay. We are very pleased to hear that our staff provided you an excellent customer service. We look forward to serving you again. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleVery good customer service. Quickly arranged viewings for properties that suited me. Gemma was very efficent and kept me in the loop with the process. Staff are very proactive in finding solutions. All in all a hassle free and speedy process. Thanks
Dear Neda, Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon. Best Regards - Oyster Properties Team
5/5
GoogleI was having very good experience working with the representative from Oyester properties. She was very flexible and professional during teh entire process and has kept me updated during the entire process. It was smooth transaction and I really appreciate all the support provided.
Dear Deepak, Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleOyster properties helped us find the kind of house we were looking for . Gemma and Bianca were specially very helpful and reachable. I am very happy with Oysters service.
Dear Priya, Thank you for taking the time to share your experience. We are glad that you are satisfied with the service we provided. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleIts is really a good company and fully know their job. Gemma Groogan is always helpful and professional. we always felt happy to talk to her. She made our stay enjoyable. proud to be associated with her. Good wishes for her carrier.
Dear Jagdish, Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleVery good agency. The agents were very prompt and helpful trough all the renting process. They give us all the information needed and explained everything very well. Thank you Gemma and Bianca for everything and keep up the good work. ;)
Dear Ramona, Thank you for leaving us such a wonderful review. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleI have used the Rental Management Services of Oyster Properties for a number of years now and cannot recommend them highly enough. They are very professional and friendly and always strive to provide excellent customer service. I have been very happy with them and have no hesitation in recommending them to anyone.
Dear Mehul, We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. We appreciate your loyalty and trust with us. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again. Best Regards, Oyster Properties Team
5/5
GoogleGemma was extremely helpful throughout the renting process. She was very patient and took time to answer all our questions. Everything we needed from her was promptly done. I highly recommend Oyster (specially Gemma).
Dear Elaine, Thank you for taking the time to review your experience with Oyster Properties. We are very pleased to hear that our staff made the transaction a pleasant one without any headaches. Our dedicated staff will be pleased to learn of your high praise. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon. Best Regards Oyster Properties Team
5/5
GoogleGemma and Oyster Properties are superb! They provided great support during our process and I can only show my appreciation with this review to thanks them for that! It was a pleasure and will definitely use them again in a future!
Dear Luciano, Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleI have been provided best services by Oyster Properties. I have contacted many Letting agents, Oyster properties are the best. The have professional employees, especially Gemma Groogan who was prepared to help me at every step. I really liked her skills. She was very polite and friendly. I did not have any problem at all. I moved in to the property with my family smoothly and very happy with the property.
Dear Muhammad, We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleHi I am very happy of the decision taken to collaborate with Oyster Properties, and in this feedback I want to say that you are a serious agency and you gives a reliable services. A wonderful service received by Tina Gabriela and the rest of the team. Thank you OYSTER PROPERTIES !
Dear Bodgan, Thank you for leaving us such a wonderful review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
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Stanmore has the most, with 1,223 reviews rated 4.4 out of 5, followed by Arnos Grove with 679.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.
