★★★★★ 5/5
GoogleI recently moved to London from Australia, and needed to find the perfect flat within a week. We were shown a flat by Umit, loved it, and it was ours by that weekend. Umit was incredibly helpful and supportive though the whole process, which had been very daunting for me coming from overseas. He always stayed in touch through the application process and was easy to contact. I would absolutely recommend Umit and the team at Oyster Properties for people looking for a London rental.
Nicole · 27 May 2020 · Oyster Properties Arnos Grove
Agent replied
Dear Nicole Starkey,
We are happy you're pleased with the results and that we were able to help. Thank you for sharing that with us! It's wonderful that our service has made such a difference for you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleManesh was very helpful and efficient during the house buying process. He was always available to sort any problems for us. Manesh explained things we were not sure about and always tried to find a solutions to any issues that arose. Very good agency recommend them highly.
Maariya · 27 May 2020 · Oyster Properties Arnos Grove
Agent replied
Hi Maariya Tapya,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Properties made our move so easy and were so attentive to our requirements. Umit was wonderful at speeding the referencing process along so we could be in the new property as soon as possible, which we really appreciated. Would thoroughly recommend Oyster Properties for any of your housing needs!
David · 27 May 2020 · Oyster Properties Arnos Grove
Agent replied
Dear David Nation,
We're happy you had a fantastic experience with our service. It was our pleasure helping you find your new home. It means so much knowing we managed to meet your expectations. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe were in a sticky situation, and Oyster Properties was the only estate agency which was really prepared to help us! Umit was amazing and managed to find us a place to move into within 2 weeks, which we weren't sure was possible. He rushed it along every step of the way and helped with every road bump we encountered. We're now renting one of the properties he found us and couldn't be happier! After dealing with endless agencies all just trying to earn their commission, Umit was a breathe of fresh air and actually focused on us and our needs.
Natalie · 27 May 2020 · Oyster Properties Arnos Grove
Agent replied
Hi Natalie Rose,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleMe and my partner were looking for somewhere we could rent in London. We found a property we really liked with Oyster Properties and they were fantastic at every step of the process. Umit was attentive, responsive and always available to help us, we love the place we've just moved into! Thanks for everything!
Shiv · 27 May 2020 · Oyster Properties Arnos Grove
Agent replied
Hi Shiv Abbott,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleNot for everyone
Melania · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Melania Vicario,
We're extremely sorry that you had to face such difficulties, less satisfied with the service we provided. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was thorough and excellent in dealing with our let.
Luis · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear luis van-hoof,
Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleMy Agent was super friendly and very helpful. Everything went perfectly well.
Barsha · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Barsha thapaliya,
We are happy you're pleased with the results and that we were able to help. We really appreciate you being a client and helping to share the word about us. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent service provided by experienced staff. A go-to Agent for all your property needs!
Jiten · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Hi Jiten Shah,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
Googlea good agency with qualified staff when there were failures I reported through their own application the problem was solved quickly
Gabriel · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Gabriel Corbeanu,
We hope you and your family are all well and safe. Thank you for the leaving us such a positive feedback. We are grateful that you appreciate our efforts. We always aim to provide an excellent service to all our clients. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was a star and made everything simple for us. Thanks Gemma.
Awowole · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Olu Awonsunle,
Thank you so much for taking the time to leave an excellent rating. We really appreciate the trust you gave us. We're glad you felt that way. It's something we've worked hard on and we're pleased our efforts resonated with you. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleFriendly team and very organised. Found a tenant for me immediately. Would definitely use them again.
Bhavesh · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Bhavesh Mistry,
Thanks for taking the time to share your feedback with us. It means so much when our knowing your positive feedback towards us. We're so glad we were able to help you feel comfortable. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleFriendly and quick service. Great communication and even kept the office open an extra 15 minutes for me to collect the keys when I was running late.
Nonyelum · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Hi Nonyelum Ohiaeri,
Thank you for taking the time to share your experience. We are glad that you are satisfied with your stay. We are very pleased to hear that our staff provided you an excellent customer service. We look forward to serving you again. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleService dreadful would never use again or even suggest them to my worst enemy. Am only giving them one star because I have to to post this review but personally wouldn't give them that.
Anna · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Anna Dias,
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent service even in the lockout situation, special appreciation to Gemma for her part.
Francisco · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Francisco Fernandes,
We hope you and your family are all well safe. Thanks for your trust, we're thankful for your positive review. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAgent, Gemma, who handled my transaction was really good and helpful in every step of the process
Dharmesh · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Dharmesh Pandav,
Thank you for taking the time to review your experience with Oyster Properties. We are very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards
Oyster Properties Team
★★★★★ 5/5
GoogleThe team is fantastic and really helpful in finding tenants for my property very swifty. They are very professional and hard working
Kewal · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Kewal Shah,
Thanks for placing your trust in us and we are happy that we are able to help. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was excellent, from the viewing to the final contract being signed. Would recommend :)
Vicky · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Vicky Ellis,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleRecommend! Gemma was very nice and made sure that both us and the landlord are happy.
Gertrude · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Hi Gertrude Caba,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThanks Oyester properties....and Thank you Gemma for the wonderful support you guys have given to us during our crucial time ...It’s a real help for Nurses like us who work of NHS at this Panademic crisis...Thanks a lot
Lijo · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Lijo Joseph,
First we hope you and your family are all safe. Thank you for leaving us a detailed and positive review.
We are glad you felt and appreciate all our efforts. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleGemma has been fantastic, very helpful setting up our rental agreement.
Altaf · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Hi Altaf Jamadar,
We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI am very happy with the service, very helpful staff and with the help of Gemma, we found a very good property. Thank you.
Shruti · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Shruti Shah,
First, we hope you and your family are all well and safe. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleHorrible!!!!
The maintanance side is just horrible. Avoid at all cost, they lie to you and keep postponding issues even when it comes to something serious as mould.
Vishal, Minal and Cris are the worst employees I ever encountered. They have no idea what's going on in that company and they always just straight up lie to you!
A · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Marinescu Adrian,
Thank you for writing a review and bringing this to our attention. We always do our best to solve issues within the shortest time as much as possible. And in our experience, the level of support that we provide is sufficient for most of our clients. We understood that your issue with the contractor is inevitable. We are sorry to hear that your issue was not resolved right away, as the contractor have to use & provide the efficient/suitable materials to resolve the issue in your property efficiently. Oyster Properties works in the best interest of our tenants & landlords; ensuring to deal with issues as efficiently as possible.
Best regards, Oyster Properties Team
★★★★★ 5/5
GoogleEasy move, quick delivery and prompt responses - the estate agent (Gemma) was efficient and professional through out the process making the entire experience and pain free as possible.
Noorhan · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Noorhan Nabi,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
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