★★★★★ 5/5
GoogleThey are quick to respond to jobs, keeping regular contact with contractors to follow progress on the jobs. They seek professional advice from contractors. The team is very friendly and professional. They don't want to cut corners, but get jobs done properly at the same time as getting a good price.
Taleb · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Taleb Mashini,
First, we hope all is well with you during this uncertain times. Thank you for taking the time to share your experience. We are glad that you are satisfied with our service. We are very pleased to hear that our staff provided you an excellent customer service. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleIrena is fantastic. Organised, proactive and an expert in her field. Constant transparent communication really made the process as easy as possible. I would recommend Oyster Properties and wouldn't hesitate to use them again.
Kareem · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear
First, we hope you and your family are well and safe. I really appreciate you taking the time to share your feedback with Irina.We really appreciate your business. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThey were recommended as very good letting agents and so I appointed them to manage my lettings. I have been very pleased with their management. They have managed to collect rents from troublesome tenants, dealt with boiler issues and blocked pipes. The costs have been much lower than from my previous agent. If you are looking for a letting agent, I recommend Oyster Properties.
Optima · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Optima,
Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleMinal in maintenance has been very friendly to get hold of and has extensive range of knowledge on what she is saying, very honest and upfront, explains in details, one maintenance department where they are not expecting us to spend money unnecessarily, also look after the tenants and ensure that the properties are safe.
would highly recommend
Nilz · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Nilz Patel,
First, we hope you and your family are well and safe. Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Minal will be pleased to learn of your high praise. She works very diligently and it will provide her with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI've been dealing with Irina and Kalyani at Oyster Properties with regards to selling my property and having had a bad few experiences in the past with agents locally, I wasn't expecting much. But, dealing with them over the past few months, I have to say both have been a breath of fresh air. I couldn't recommend them highly enough if you are selling or buying! Thank you so much. E
Eshani · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Eshani Reddy,
First we hope you and your family are well and safe. Thanks for sharing your experience and positive rating with us and the community. We really appreciate your business, and we're grateful for your honest feedback , and knowing that we're on the right track! Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThank you to Gemma , she was very helpful , supportive and prompt. I'm so happy with their service. there was electric issue their maintenance team dealt with issue so quickly. Honestly i'm so happy with them all and Gemma
Sub · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Sub Qamar,
First, we hope you and your family are well and safe. Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We are happy to know that Gemma helped you through out the process and provided a great customer service. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleJohn who works for the Oyster Properties have been consistently helpful, professional and responsive in every issues of our house that arise. We are very fortunate to have him support us all the way. Thank you!
Kathleen · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Kathleen Dimaculangan,
First, we hope you and your family are well and safe. It's always a pleasure to serve you. Thanks so much for your sharing your experience with our service, and we are glad that you appreciate all our efforts to resolve the issues at the property. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Properties have managed our rental property for over 2 years now, and the service has been impeccable at all times. Any questions or queries are promptly answered it has been a hassle free process, knowing that the team at Oyster can deal with any issues arising. I would have no hesitation in recommending them, as i have found all the staff to be friendly, helpful and more importantly very professional.
Bejul · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Bejul,
Thank you very much for taking the time to review Oyster Properties. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Best Regards - Oyster Properties Team
★★★★★ 5/5
GoogleBig thank you to Nick for processing the letting so well. I did not have to do any legwork. Oyster Properties are very professional and really do manage all aspects of sales and lettings very well. Very pleased and highly recommended.
Sat · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Sat Shah,
First, we hope you and your family are well and safe. Thank you for your kind words. We are so very appreciative of your thoughtful review. It is always in our best interest to make sure we perform provide the best service. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI had the pleasure to deal with Gemma from Oyster Properties in Stanmore, lovely person overall and very professional but also friendly at the same time.
Ben · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Ben Dw,
First, we hope you and your family are well and safe. Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGold Star Property Maintenance has been doing work for Oyster Properties for some time now and it's been great. They are very professional and always responds quickly to us to make the whole process of looking after their tenants go as smooth as possible.
Jaco · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Jaco Du Toit,
First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI have a few properties that are managed by Oyster properties . I have to confess the staff makes my job as a Landlord easy. I have worked with Lane for 2 years and Gary of recent - communication and professionalism is 100%. Through the lockdown period, which was a worrying time for many Landlords, I experienced no issues at all. They kept me informed and up to date of tenant movement throughout. Thank you!
Marzi · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Marzieh Nazmi,
First, we hope you and your family are well and safe. We are very pleased with the outcome of the service we are providing to you. We are glad that you appreciate all the efforts we made. We are happy to know that you are satisfied. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleMy first experience with Oyster properties was great. Gemma mangaged to find a suitable tenant for me very quickly and always responded promptly to calls and emails.
Mona · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Mona Patel,
First, we hope you and your family are well and safe. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We appreciate your kind words. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster have managed our flat for 15 years. We have not had to visit the flat even once as they have taken care of everything from finding good tenants (our property has never been vacant) to fixing any problems big or small. They charge low management fees, communication is brilliant. Can’t recommend them enough.
Hena · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Hena Sawjani,
First, we hope you and your family are well and safe. Thank you for giving your trust to us to manage your properties. Our company values put client satisfaction as top priority and we are committed to our customers. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI have been a client of Oyster Properties since 2010, and have been extremely happy with the service and advice provided. All the staff are very friendly and professional. I have always recommended Oyster Properties to anyone looking for a good lettings and sales agent.
Samir · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Samir Shah,
First, we hope you and your family are well and safe. We are extremely happy with your recommendation and how you appreciate our service. Thank you for being one of our loyal client. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleReasonably solid service from a tenants perspective. Very good use if technology to notify issues and actions taken, eventually, are good. Faster communication about and assessment of client's concerns by all staff needs some work.
Prashant · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Prashant Sanghani,
First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleSince I have moved in to one of the properties let by Oyster, it has been a pleasure dealing with this agency. Sorting out the contract was quick and efficient. They are very customer orientated and aim to deal with any issues as soon as possible. Venesa, in particular, has been a pleasure to speak to, she has been extremely helpful with a very positive atttitude.
Lilyana · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Lilyana Radneva,
We hope you and your family are well and safe.
Thank you for leaving us such a wonderful review.
We are beyond glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you for your positive and encouraging feedback!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleTop service by Irina and everyone at Oyster in managing the purchase of my property. Everything went really smoothly despite working remotely. Highly recommended. Thank you Irina and team. I’m looking forward to many years ahead of working with you all.
Bhavik · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Bhavik Patel,
We hope you and your family are well and safe. Thank you for leaving us such a wonderful review.
We are beyond glad that we managed to meet your expectations. Irina will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you for your positive and encouraging feedback!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was helpful, knowledgeable and professional in all her dealings with me. She was also extremely patient, especially since I had a barrage of questions for her to answer! She took time to answer my questions (I am a layman when it comes to many of the ins and outs of all of this) so was extremely grateful to have someone who could explain it to me, and who did so promptly too! I would definitely recommend Oyster Properties in Stanmore to anyone, and in particular, as the majority of my dealings were with Gemma, I would recommend that they ask for Gemma to assist them with any viewings, transactions etc. that they wish to make.
Thank you very much Gemma and Oyster Properties!
Shilpa · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Shilpa Gulab,
First, we hope you and your family are well and safe. Thank you for sharing your experience with our Service, especially mentioning Gemma. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Please let us know anything we can help you with in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGood experience with Oyster Properties so far. Gemma was very helpful and professional. She assisted us with everything during the referencing process. Flat check in was delayed by a few hours due to cleaning but was promptly flagged and resolved within the day.
Elisa · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Elisa,
Thank you for taking the time to share your experience. We are glad that you are satisfied with your stay. We are very pleased to hear that our staff provided you an excellent customer service. We look forward to serving you again. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleReally bad service asked for a viewing got told its fully booked before the property even went live. Then I asked for the week after to which i was told if there are viewings next week i will be contacted and wasnt contacted so i call back mid week to book one in as i didnt hear back and they tell me its all fully booked. Too much politics at this place! AVOID AT ALL COSTS they dont care about the customers.
Priya · 24 May 2021 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Priya Carlson,
First, we hope you and your family are well and safe. We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. . We want to make things right. So, please give us a call on 0208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAs an existing customer, Oyster have been thorough in managing my property for the past few years and proactive in communications to alleviate any issues in connection with the maintenance and other details in keeping the client happy.
There is no doubt that when you appoint them, the management is swift and responsive.
.
Rajul · 20 May 2021 · Oyster Properties Arnos Grove
Agent replied
Dear Rajul Pithia,
First, we hope you and your family are well and safe. We can’t thank you enough for the kind words about our services. Your review means a lot to us and lets us know we’re on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleRating only, no written review.
Hashana · 13 May 2021 · Oyster Properties Stanmore
Agent replied · 12 May 2024
Dear Shay J,
Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleA great and personal service from a local estate agent who knows the area very well. The team at Oyster give you professionalism and patience - two simple but important things which many do not. I wasn't ever pressured or rushed as I have heard happened to family members from other estate agents and Manesh made sure the process continued to run smoothly and gave it a level of attention which made me feel like all of Oyster was focusing on my dad purchase!
Sagar · 13 May 2021 · Oyster Properties Arnos Grove
Agent replied
Dear Sagar Haria,
First, we hope you and your family are well and safe. Thank you so much for your very detailed and positive review about our service. We're grateful for your honest feedback and we're glad you feel we're on the right track! Our staff works diligently, and will be more that happy to know your high praise. Please let us know anything we can help in the future. Thank you.
Best Regards,
Oyster Properties Team
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