Oyster Properties estate agents in Stanmore and Arnos Grove

Dear Chris Mulley, First, we hope you and your family are well and safe. We're happy you're pleased with the results of our service. We're so glad we were able to help you feel comfortable. We're also happy that we were able to help. We're grateful for client like you. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team

Dear Charles Hadjikyriacou, First, we hope you and your family are well and safe. It was nice to know that Umit made a mark to you with the service he provided. He is really a gem to our company. Thank you for sharing your experience, and we are happy to help you. Thank you for choosing our company. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

Dear Mateo Zamora, First, we hope you and your family are well and safe. It was our pleasure to always provide the best customer service, and we are glad it made a great impact to you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

Dear Faria Sharmin, We are really dishearten that you have given us negative review. Kindly please post all the communications you have had with the team in regards to your move out. When you moved in a proper inventory was done which showed property was professionally cleaned and unfortunately you have vacated a year later and not cleaned, which would not be fair on the landlord or new incoming tenant therefore the costs of the same will be deducted from your deposit as discussed with our team. The property is full of mold now- an issue which we have never had previously and the landlord has been left out of pocket regarding the same. Best Regards, Oyster Properties Team

Dear Steve Northend, First, we hope you and your family are well and safe. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

Dear Amir Shayan, Hope all is well. Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team

Dear Mihir Vinchhi, Hope all is well. Thank you for your review! We're so glad to hear that you had a great experience. We’re always looking for ways to improve the experience, and it’s great to know that we are on the right track. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team

Dear Ajay Sha, Hope all is well. Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services. Your feedback is appreciated, and we hope to be of help again soon! Best Regards, Oyster Properties Team

Dear Sandeep Mathur, Hope all is well. Thank you for taking the time to share your experience with us. We're so glad to hear that Dean were able to make your experience with us a memorable one. Please let us know anything we can help. Best Regards, Oyster Properties Team

Dear F K, Hope all is well. Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty, and we’re deeply sorry that your recent experience didn’t live up to what you’ve come to expect. Please reach out to 02089515558 so that we can make this right. Best Regards, Oyster Properties Team

Dear Enitan Kahinde, Hope all is well. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team

Dear Ahmad Fayrouz, First, we hope you and your family are well and safe. It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We're glad you felt satisfied with the service we provided. If there's anything else we can do to help, please let us know. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team

Dear Riya Jain, ​We’re very surprised and upset to see the negative review from Mrs Ritu Jain. As per your review we see there are 2 concerns you have, rent and deposit deduction for paint. Your tenancy agreement clearly confirms the rent cycle date was the 17th of every month and you paid your rent accordingly. Your last rent payment was made on the 17/03/2021 for rent covering the period 17/03/2021-16/04/2021. Your official vacating date was the 16/04/2021. Therefore, there we apologize but we confirm no rent refund payable. For the paint work- we had done a proper time stamped check in inventory which showed the property was freshly painted when you moved in- upon move out as per our usual procedure we done a checkout and there was drawing marks on most of the walls- therefore we had to charge a proportionate cost towards the deposit- evidence of which was shared with you by email Looking on the tenancy agreement, you were not a named person on the agreement. This review should therefore not have been put in as our system shows no records of you being a tenant with oyster. If you have further questions, you may contact us directly at 0208 9515558. Best Regards, Oyster Properties Team

Dear Pareet Shah, Hope all is well. Thank you so much for your 5-star and a detailed review! We will share this with the whole team to let them know to keep up the amazing work. We are glad that you appreciate all our efforts. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team

Dear Ellanika Anastasiadi, First, we hope you and your family are well and safe. We can’t thank you enough for the kind words about agency. Your review means a lot to us and lets us know we’re on the right track! We’re very grateful for customers like you and hope you stick with us for years to come! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

Dear Sarah O'hagan, First, we hope you and your family are well and safe. We appreciate your time writing us a very detailed review about our service. We are glad that you appreciate all our efforts with helping you letting your property. In addition to that, thank you for your commendation to Gemma and the whole rentals team. They worked hard to always provide the best customer service. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team

Dear John Fox, First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback especially how Umit helped you through out the process. We're glad you feel we're on the right track! Please let us know anything we can help. Best Regards, Oyster Properties Team

Dear Kavi, First, we hope all is well. Thank you for leaving us a wonderful review. We appreciate your time for sharing your experience with our service, especially how Gemma helped you. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team

Dear Brooke Roberts, Hope all is well. We can’t thank you enough for the kind words about our service, and how Gemma helped you. Your review means a lot to us and lets us know we’re on the right track! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

Dear Vihangi Doshi, First, we hope you and your family are well and safe. We are incredibly grateful that you took the time out to leave us a 5-Star review. We really appreciate your business. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team

Dear Yogeesha Sapaliga, We hope all is well. Thank you for leaving us a 5-Star Review; It means so much to us receiving a positive review from you. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team

Dear Kathleen Draper, Hope all is well. We apologize but we are unable to find your details on our system, however we are still thankful for your thoughtful and detailed review. This is incredibly helpful. We wanted to let you know we've taken the good and the bad elements you've mentioned in your review. If you can call us at 0208 951 5558 for us to make things right, and check option to help you. We will look forward hearing from you. Best Regards, Oyster Properties Team

Dear Machaal Alaneizi, We sincerely apologies for the experience you had. We had to cancel the appointments since somebody who viewed the property on a previous day paid the deposit and upon accepting a deposit from another tenant we had no choice but to cancel the appointments. You visited the office in a very aggressive manner and we did explain to you that it was a human error and you were missed out on calling since there were number of other applicants viewing the property on the same day and unfortunately due to typing error you were booked for 4am in the morning instead of 4pm, so when the list was populated for 4pm appointments, your name did not appear and hence was missed out on calling you and cancelling the appointment. We explained the scenario, but you were still angry and told us despite of the explanation you will write a negative review. Best Regards, Oyster Properties Team

Dear Priti Jain, Hope all is well. We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else with only the best there is to offer. It’s so lovely to hear that Irina and Dean helped to make your experience such a positive one. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team