Trusted Agent profile
Verified
★★★★★
1,692 reviews across 2 offices and 4 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,692 reviews on four platforms, rated 4.5 out of 5 overall.
1,467
Reviews on Google
All 2 offices
113
Reviews on Facebook
Business-wide
11
Reviews on The Trusted Agent
All 2 offices
101
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,466 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Thank you, Hekuran, for your 5-star review. We truly appreciate your support and are delighted that you had a positive experience with our team. Thank you for choosing us, and we look forward to assisting you again in the future. Best regards, The Oyster Properties Team
5/5
GoogleKevin has been amazing throughout this whole process, everything was so smooth, I would definitely recommend Kevin
Dear Yoganathan, Thank you so much for your kind words! We're thrilled to hear that your experience was smooth from start to finish. It’s great to know that Kevin was able to support you throughout the process and make everything seamless. We truly appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleI had a great experience with Oyster Properties. Kevin was very helpful in securing my property and has always been attentive whenever I needed assistance. Overall, the service has been excellent and professional throughout.
Dear Bartek, Thank you so much for your kind feedback. We’re delighted to hear that you had a great experience with Oyster Properties. Kevin will be especially pleased to know that his support and attentiveness made a positive difference throughout your property journey. Providing professional and reliable service is always our priority, and we truly appreciate your trust in us. Wishing you all the best in your new property, and please do not hesitate to reach out if we can assist you again in the future!
1/5
GoogleThe worst agency I ever had to deal with. I have enquired about the property and immediately started getting harassed with calls, whatsapp bot messages, auto emails. I was also offered to go and view the property at 11:30 am on a weekday, mind you I specified in my enquiry that I work full time. When I declined and said I am only available in the evenings and weekends, I got ignored. However, simultaneously kept getting phone calls, instead of a simple response to my text. I understand agents are often on the road and need to do their calls quickly, but this shows zero respect for prospective tenants. I am working, I have a new corporate job and I don’t have time to answer calls and answer THE SAME questions about salary, move in dates etc as I have already answered in the initial enquiry. Cherry on cake was an auto email from Kennra Artiaga addressed to Ms/Mr [email] instead of my actual name, letting me know that they have been calling me and to respond to them. (A reminder here that I have already responded to them on whatsapp and been ignored completely) When i went back to say they need to address me by my name, and asked to stop harassing me with calls and emails and messages and that I have already replied on whatsapp with my availability (evenings only if it’s a weekday), I have received yet another auto email addressed to Ms [email] instead of my actual name, letting me know they have availability for viewing at 1:30 pm. Again, during the day. Honestly it made me laugh more than get angry. Only after I threatened to go to the property ombudsman, which btw y’all can report them for unprofessionalism and violating the code of conduct, they finally left me alone. Completely useless, incompetent.
Dear Alex, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us left you feeling frustrated and dissatisfied. We understand your concerns regarding the volume of communications you received, the scheduling of viewings, and the lack of acknowledgement of your stated availability. We appreciate that prospective tenants have busy schedules, and we regret that our communication process did not meet your expectations on this occasion. We are also sorry to learn about the issues you experienced with our automated messaging system, including the incorrect use of your details in our correspondence. This is not the standard of communication we strive to provide, and your comments will be reviewed internally to help us improve both our processes and customer experience. While our intention is always to assist applicants as efficiently as possible, we recognise that your experience fell short of what you reasonably expected. We appreciate you bringing these matters to our attention and will use your feedback constructively to improve our service. Should you wish to discuss your experience further, please contact us directly at <compliance@oyster-properties.co.uk>, and a member of our management team will be happy to assist. Kind regards, The Oyster Properties Team
5/5
GoogleThank you SONIA for the great introductions and I look forward to your next introductions. It is always a pleasure engaging with you on new properties SONIA and with your permissions I shall like to introduce some friends to Oyster. You are great and thank you
Dear Eno Agbor, Thank you so much for your kind words and wonderful feedback. Sonia will be delighted to hear how much you value her support and the introductions she has made. We are thrilled that you've enjoyed working with Sonia and that your experience with Oyster has been such a positive one. Your trust means a great deal to us, and we're especially grateful for your willingness to recommend us to your friends. Thank you again for your support. We look forward to assisting you with many more property opportunities in the future. Kind regards, The Oyster Properties Team
1/5
GoogleReally disappointing experience with this estate agent. We viewed a property and the following day emailed to express our interest, along with a few questions for the landlord before proceeding with an offer. Over the following week I called three times and was repeatedly told they had received my email and would get back to me. They never did. I then called twice more and sent another email, again with no response or update whatsoever. After chasing again yesterday, I was finally told the property had already been let. The communication throughout was extremely poor and the level of service was very disappointing. A simple update or response would have been the bare minimum.
Dear Bina Patel, Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. We appreciate that, having expressed your interest in the property and taken the time to follow up on multiple occasions, you expected timely communication and updates from our team. We regret that you did not receive the responses you were waiting for and that you only learned the property had been let after having to chase for an update. Clear and proactive communication is something we strive to provide, and we are disappointed to hear that we fell short of your expectations on this occasion. Your comments have been noted and will be reviewed internally to help us improve our processes and customer service standards. Thank you for bringing this matter to our attention. We value all feedback and will use it constructively to improve the experience we provide to prospective tenants. Kind regards, The Oyster Properties Team
5/5
GoogleHad a viewing with an agent from Oyster Property whose name is Het. As a result of viewing the property with my family and I chose to go ahead with the property! Het has been the most helpful and caring agent, putting us through the most important information we needed to know. He has been the first point of contact whenever we needed any help and has always responded back promptly! Will definitely recommend him for any property related issues or viewing!
Dear Mastered By MA, Thank you for your wonderful review and for sharing your experience. We're delighted to hear that Het provided such helpful and attentive support throughout your property search and viewing process. It's fantastic to know that Het's professionalism, responsiveness, and care helped you and your family feel confident in choosing your new property. We pride ourselves on delivering exceptional service, and we're pleased that Het was able to be a reliable point of contact whenever you needed assistance. Thank you for your recommendation and for placing your trust in Oyster Property. We wish you and your family all the best in your new home and look forward to assisting you again in the future. Kind regards, The Oyster Properties Team
1/5
GoogleExactly 1 month ago now (14.11.25), I attended a viewing of an Edgware flat for rent arranged by Oyster Properties. I was to meet Gemma Groogan. The view time was 17:45. I got there at 17:40. 17:50 arrived with no phone call or text explaining lateness. I was about to call when it occurred to me that the property maybe had a rear entrance only. I walked around the block and someone was there. "Are you Gemma ?", I asked. She was. She said that I was late. I pointed out that I had already been here for 10 minutes waiting outside the address that I had been given. She laughed and said "Yes, that fools a lot of people". No Gemma. I was not "fooled". I was given an address that I got to early and waited at while an agent didn't show. I am not a mind reader. If the entrance to a flat is at the rear then IT IS COMMON SENSE THAT THE AGENT INFORMS THE POTENTIAL TENANT OF THIS FACT BEFORE THE APPOINTMENT. The viewing went ok. There was a man in the flat that I was not introduced to. I assumed the tenant but he may have been the landlord. I told Gemma that I would like the tenancy. She said that I would have to text her (I did, the same day), and then after credit checks, the landlord would decide what he wanted to do. A week later on Friday 21 I had not heard anything back so I phoned Oyster. The staff member who took the call was very polite and professional, apologised, and told me that she would tell Gemma and she would call me back. The next day no phone call so I called back. Same discussion as before. On Monday 24 still no call so I called again. Same discussion again. By Friday 28 it had been 2 weeks, and I was still waiting for contact. I called again, and (politely) vented my frustration and exasperation at the staff member. She apologised profusely and assured me that Gemma would call back. I said that I had given up hope. As I type this it is 14.12. It is now exactly ONE MONTH since my viewing. And during that month I have received ABSOLUTELY NO CONTACT WHATSOEVER from Oyster Properties. No phone calls. No text messages. No emails. Nothing. Even after I phoned them FOUR TIMES. This is not just unprofessional - it is downright rude. Oyster Properties asked me lots of questions before agreeing to a viewing, so they obviously thought that I was a good potential tenant. Good enough to offer me a viewing. Yet after the viewing it was like it never happened and I didn't exist. This raises several questions. What was the point of Oyster arranging a viewing with me if they had no intention of considering me for the flat ? Was the man in the flat the landlord ? If he was not, had the landlord given Gemma instructions to relay to him her impressions of potential tenants and he used that to decide his shortlist ? And for whatever reason Gemma decided after meeting me that I wasn't "suitable" ? Why did Gemma say that the landlord would conduct credit checks before making a decision ? How could the landlord conduct a credit check on me when the only information Oyster had about me was my name, phone number, and email ? Why does Oyster not inform potential tenants attending a viewing of the location of the entrance to the flat ? Is it some kind of intelligence/mind reading test ? How has Oyster got such a high average rating on Google ? The crucial question is the first one I asked in my list above: "What was the point of Oyster arranging a viewing with me if they had no intention of considering me for the flat ?". The only answer I can come up with is that Oyster DID in fact consider me a potential tenant. But that something happened during/immediately after the viewing that disqualified me - eg they gave the flat to another tenant. Or Gemma/the landlord didn't like my face. Or the landlord changed their mind about renting it. And then Oyster Properties decided that it was not worth their time or effort to call me or text me or email to let me know this. There are several words for this kind of behaviour. These words are: Rude Unprofessional Lazy. And that is why I have awarded Oyster Properties one star.
Dear Lee Clifford, We are very sorry to hear about your experience with your viewing and the lack of follow-up. We completely understand your frustration, waiting for a month without any communication is unacceptable, and this does not reflect the level of service we strive to provide. We acknowledge that the information regarding the flat’s entrance should have been communicated clearly beforehand, and we are reviewing our processes to ensure this does not happen again. Regarding your application, we apologize that you were not updated promptly; every prospective tenant deserves timely feedback, and we regret that this was not the case. We would like the opportunity to discuss this matter directly and address your concerns. Please contact us at <compliance@oyster-properties.co.uk> so we can follow up and learn how we can improve. Thank you for taking the time to provide this feedback. Kind regards, The Oyster Properties Team
5/5
GoogleWe have recently moved in a new property with the help of Oyster properties Estate and the experience was great! They were kind and helpful! One of their Agent, Kevin, helped us a lot with every procedure and was there for every question that we had. We thank you a lot for everything! I absolutely recommend Oyster properties Estate for everyone that wants to make their move in experience easier and better!
Dear Evgenia, Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that your move-in process went smoothly and that you had a great experience with Oyster Properties. It’s especially wonderful to know that Kevin was able to support you throughout the process and be there for all your questions, that’s exactly the level of service we strive to provide. Your recommendation truly means a lot to us. Wishing you all the happiness and comfort in your new home!
5/5
GoogleI can’t recommend Manesh Shah enough. The entire process - from viewing and then buying my dream home - was so easy because he went above and beyond to make it happen. I’d definitely recommend Oyster Properties to anyone looking for a new home. Thank you!
Dream Georgia, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Manesh provided such exceptional support throughout your journey to buying your dream home. Going above and beyond for our clients is exactly what we aim for, and it’s fantastic to know he made the process smooth and enjoyable for you. Your recommendation truly means a lot to us. Congratulations on your new home, and if you ever need any assistance in the future, we’re always here to help. Kind regards, Oyster Properties Team
5/5
GoogleWe were really lucky to have Manesh as our agent. He made the process a lot easier. He was kind, easy to communicate with, and consistently helpful along the way.
Dear Hossam, Thank you so much for your lovely feedback! We’re delighted to hear that Manesh made your experience easier and more comfortable. His approachable nature and willingness to help are exactly what we strive for, so it’s great to know he made a positive difference. We truly appreciate your kind words and wish you all the very best moving forward. If you ever need any assistance in the future, we’re always here to help. Kind regards, Oyster Properties Team
5/5
GoogleThe agent are so good and amazing,they respond fast to complain and they are good at what they do.
Dear Adebusayo Thank you for your kind feedback! We’re really glad to hear that you’ve had a positive experience with our team. Providing quick responses and handling concerns efficiently is very important to us, so it’s great to know we’re meeting your expectations. We truly appreciate your support and are always here to help whenever you need us. Kind regards, Oyster Properties Team
1/5
GoogleVery bad experience with Oyster properties . The agent is very rude their behavior is not professional . Don’t answer the email or message on WhatsApp very bad
Dear Taiba Karimi, Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. Providing professional, responsive, and courteous service is very important to us, so we are disappointed to learn that you felt our communication fell short of expectations. We take comments regarding staff conduct and response times seriously and will review your concerns with the relevant team. We would appreciate the opportunity to understand the circumstances in more detail and address any outstanding issues. Please contact us directly at <compliance@oyster-properties.co.uk>, and a member of our management team will be happy to assist. Kind regards, Oyster Properties
5/5
GoogleI found Oyster Properties professional in their dealings, I am impressed with their service and have full confidence in them in managing my property as they have been very efficient in providing the service i needed each time. I also found the team members on the phone always polite and professional in handling the calls.
Dear Rita Darbar, First, we hope you and your family are well and safe. Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took the time out to leave us a positive and detailed review about our service. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleWe had a great experience with Kevin at Oyster Properties. From start to finish, Kevin was incredibly helpful, communicative, and genuinely committed to supporting us throughout the process. He was always quick to respond, kept us well-informed, and made everything feel smooth and stress-free. We truly appreciate all his help and would highly recommend Kevin and Oyster Properties to anyone looking for a reliable and professional estate agent.
Dear Artemisa, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Kevin was able to support you so effectively throughout the process. Providing a smooth, stress-free experience with clear communication is something we always strive for, and it’s great to know Kevin delivered on that. Your recommendation truly means a lot to us. If you ever need any assistance in the future, please don’t hesitate to get in touch. Kind regards, Oyster Properties Team
5/5
GoogleGemma was incredibly proactive and positive throughout the entire process. Her thorough and consistent approach made the letting process feel (almost) stress-free. I would highly recommend using Oyster Properties and Gemma for any upcoming opportunities.
Dear Maya Gorsia, Thank you for your fantastic review and recommendation. We are delighted to hear that Gemma's proactive, positive, and thorough approach helped make the letting process as smooth and stress-free as possible. Providing consistent communication and support throughout every stage of the journey is something we strive for, so it's wonderful to know that Gemma made such a positive impact on your experience. We truly appreciate your kind words about both Gemma and Oyster Properties. Thank you for placing your trust in us, and we look forward to assisting you with any future property needs. Best regards, Oyster Properties Team
5/5
GoogleI had a really positive experience working with Kevin at Oyster Properties. As a first-time renter, I wasn’t sure what to expect, but he made the whole process feel smooth and straightforward from start to finish. He was incredibly supportive throughout, always happy to answer my questions and quick to pick up the phone whenever I needed guidance. That level of responsiveness made a big difference and really put me at ease. A big thank you to Kevin and the team at Oyster Properties. I would highly recommend their services.
Dear Melissa, Thank you for your wonderful feedback and for choosing Oyster Properties. We’re delighted to know that Kevin provided you with a seamless and reassuring experience, especially as a first-time renter. Delivering a high standard of service, with clarity and responsiveness, is at the heart of what we do. Your recommendation means a great deal to us. Warm regards, Oyster Properties Team
5/5
GoogleHi Oyster properties have a so friendly and professional service they so helpful to rent home they try to everything to take off your stress i believe if work with them you never need any different agents thank you oyster properties and mr Kevin 🙏🧚🏻♂️ …
Dear Elif, Thank you so much for your kind and thoughtful feedback! We’re delighted to hear that you found our team friendly, professional, and supportive throughout your renting journey. Making the process as smooth and stress-free as possible is always our goal, so it’s wonderful to know we could help. A special thank you for mentioning Kevin, we’ll be sure to pass along your kind words to him. We truly appreciate your trust in Oyster Properties and your recommendation. Wishing you all the happiness in your new home! Warm regards, Oyster Properties Team
5/5
GoogleGreat experience with Gemma and her team, managing a property and assisting with another complex situation. Highly efficient, and go over and above to help. Can recommend without hesitation.
Dear Gavin, Thank you so much for your kind words and recommendation. It has been a pleasure assisting you with both the management of your property and the more complex situation you mentioned. We always strive to provide efficient, proactive support and to go the extra mile for our clients, so it's wonderful to know that this was reflected in your experience. On behalf of Gemma and the entire team, thank you for your trust and support. We truly appreciate your feedback and look forward to assisting you again in the future. Best regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Mehrin Liza, Thank you for your 5-star rating! We truly appreciate your support and are glad you had a positive experience with us. We look forward to assisting you again in the future. Best regards, Oyster Properties Team
5/5
GoogleReally positive experience and smooth transition thanks to the help of Gemma. Always on hand to answer questions and attend to our queries making the moving process so much easier!
Dear Dhavan Mehta, Thank you for your wonderful review. We're delighted to hear that you had such a positive experience and that Gemma was able to help make your move a smooth and stress-free process. Providing prompt support and being available to answer questions throughout the journey is something we take great pride in, so it's fantastic to know that Gemma's assistance made a real difference. We truly appreciate your kind words and thank you for placing your trust in us. We wish you all the best in your new home and are here if you need anything in the future. Best regards, Oyster Properties Team
5/5
GoogleGemna has been kind and consideret and professional. She always returns my calls. Kept me informed on the progress. Highly recommend Oyster. Thanks Gemma
Dear Leena Madlani, Thank you so much for your kind review and recommendation! We are glad to hear that you had such a positive experience with Oyster. Gemma will be especially pleased to know her support made a difference, being responsive, considerate, and keeping our clients informed every step of the way is something we truly value. We really appreciate your feedback and look forward to assisting you again in the future! Best regards, Oyster Properties Team
3/5
GoogleI recently started renting with Oyster and have now been here for two months. The reference check process was smooth and overall straightforward. During my stay, I experienced one issue with faulty water in the house. I contacted the team by text at around 10 p.m., and Kavya responded immediately. The problem was resolved quickly, and I was very impressed with how helpful and efficient the maintenance support was. I’m genuinely happy with the maintenance team, my only issue was handled excellently. However, my move-in experience could have been better. There was no landlord or representative present to guide me through the house, so we had to figure everything out ourselves, which made settling in a bit difficult. I was also disappointed with the initial check-in report, as some faulty and unclean items were listed as being in good condition. Although the report was later corrected after we raised the issues, these problems could easily have been overlooked if we hadn’t paid close attention. Overall, I would rate my experience 3 out of 5. My advice to new tenants would be to carefully review the inventory and condition reports you receive, while also knowing that the maintenance team is responsive and reliable. Special thanks to Kavya for his excellent support, he was amazing, helpful, and professional.
Dear Ahmad Dibsi, Thank you for taking the time to share your detailed feedback. We are really pleased to hear that your overall renting experience has been positive and that the referencing process was smooth and straightforward. A special thank you for highlighting Kavya’s support, we are delighted to hear that he was able to respond promptly and resolve the maintenance issue efficiently. Your kind words about our maintenance team mean a great deal to us. We also truly appreciate your honest feedback regarding your move-in experience. We are sorry to hear that there was no representative available to guide you through the property and that the initial check-in report did not fully reflect the condition of the home. This is not the standard we aim to provide, and your comments will help us improve our processes to ensure a smoother and more accurate experience for future tenants. Thank you again for your valuable feedback and advice to future tenants. We’re glad to have you with us and are here to support you throughout your tenancy. Kind regards, Oyster Properties Team
5/5
GoogleGemma was a massive help with the process of letting out flat. Answered all our questions and even resent documents when we needed them again, very grateful for the help!
Dear Crystals Gold Arts Award, Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a great experience with us. Gemma will be especially pleased to know her support made the process of letting out your flat smooth and stress-free. We’re glad she could assist with all your questions and provide the documents whenever needed. Your kind words mean a lot to our team, and we truly appreciate your trust in us! Best regards, Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stanmore has the most, with 1,224 reviews rated 4.4 out of 5, followed by Arnos Grove with 680.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum.
Tell us what you need and up to 3 trusted local agents will be in touch.
