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5/5
GoogleGreat experience to date with Oyster properties managing one of my properties. They have gone above and beyond their duty. Great support from Nick, Gemma and Neil. Their online portal is a good way of tracking issues and has worked well so far. Thanks for all the hard work
J Β· 31 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear J Y,
Youβve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. Weβre grateful that we had the opportunity to serve you. Our team will be happy to hear that their hard work has paid off! If thereβs anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
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5/5
GoogleItβs the best agency I have ever seen with quick responses and updates .There are very few steps to get into a property of your choice.They are very fast in processing details and settling you into your new home and the best part was actually a surprise welcome box which we received while moving into their property it was very kind gesture to present such a lovely present for their tenants.
Manikanth Β· 21 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear
Thank you for sharing a review of your recent experience. Our team here at Oyster Properties is
committed to providing high-quality customer service, and weβre thrilled to hear that we made a good
impression on you. It is our pleasure to be part of your journey of finding your new home. If thereβs anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
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1/5
GoogleHighly unprofessional, un ethical & nuisance.
They sent me email & confirmed my viewing & they called me the same day as well to check I had to schedule my day for the same as no other days were available stating landlord will not be available & then just 1 hour prior to viewing they called & informed the property is gone. They are highly unprofessional. Not at all recommended.
This was for 5 Alpha Court Harrow on the Hill. Agent name Mary
Hirok Β· 8 August 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Hirok Poddar,
We make it a point to be known for customer service, so this situation caught us off guard and we would love to learn more about what specifically happened.
Would you mind reaching us at 0208 951 5558 or via email at mail@oyster-properties.co.uk with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best Regards,
Oyster Properties Team
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4/5
GoogleI found all the staff at oyster properties friendly professional and patient.
Irina was very helpful and understanding as it took a while to sort out probate on my parents property.
Anna Β· 3 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear Anna O'Connell,
Weβre so happy to hear you had a great experience at . Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Best Regards,
Oyster Properties Team
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5/5
GoogleReviewing property with Gemma.
The experience was amazing with Gemma as there was everything smooth process and communication was spot on. We have now moved into the property and very happy with this property.
Jignesh Β· 3 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear Jignesh Dholariya.
Weβre so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
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5/5
GoogleMaintenance team have a very quick response and are efficient.
Meerna Β· 1 August 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Meerna Shah,
Thank you for sharing a review of your recent experience. Our team here at Oyster Properties is
committed to providing high-quality customer service, and weβre thrilled to hear that we made a good
impression on you. If thereβs anything we can do to serve you further, let us know. Thank you!
Best Regards,
Oyster Properties Team
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5/5
GoogleI have been very pleased with Kumar's professionalism. Always helpful and kind, able to address our enquiries in a timely manner. I would definitely recommend collaborating with him.
Iliana Β· 1 August 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Iliana Kefalidou,
Our team enjoys doing what they do because of customers like you. Your review just made our day. We canβt thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. If thereβs anything we can do to serve you further, let us know. Thank you!
Best Regards,
Oyster Properties Team
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5/5
GoogleThank you very much oyster propertys, especially Neil, was fast and efficient
Viktoriya Β· 1 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear Viktoriya Revenok,
Thank you for sharing a review of your recent experience. Our team here at Oyster Properties is
committed to providing high-quality customer service, and weβre thrilled to hear that we made a good
impression on you. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
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1/5
Googledisappointed ....0 stars ...i fell trathing with so high racism...Faye Bacus 0 stars..her don't want made appointment for my 2 times wt 2 diferent house ...first time cancelling appointments one hour before appointments send only text not more available π trated Disprectfully β¦
Tatiana Β· 1 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear Tatiana Daniela,
We hold our team to the highest standards and regret that we didnβt meet your expectations. We sincerely apologize about the issues you experienced, and we hope to make this right. We do encourage you to contact us 02089515558 to discuss your experience in more detail. We look forward to getting this resolved for you quickly!
Best Regards,
Oyster Properties Team
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5/5
GoogleKumar and Gemma made the whole rental experience as easy as possible. It was actually a pleasure! Thank you π β¦
Kerrie Β· 1 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear Kerrie Dorman,
Thank you, Kerrie, for the amazing review! We put in the work to keep you and all of our clients happy. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
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5/5
GoogleVery happy with the service from Priya. She is a pleasure to work with and one of Oyster's finest assets
George Β· 1 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear George Michaelides,
Thank you so much for taking the time to leave an excellent rating. We really appreciate you taking time to share your experience with our service, and how Priya helped you. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
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5/5
GoogleI would highly recommend Gemma as a letting agent of Oyster Properties as she found a property for me and made the whole process easier. Also Neil from the maintenance team has been so helpful with any issues that I had
Alison Β· 1 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear Allyia Jackson,
Youβve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
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5/5
GoogleIn my experience, Gemma has been nothing but professional and kind. She is courteous with prospective tenants and on first name basis with current tenants. She is punctual and respectful at all times.
Rend Β· 1 August 2022 Β· Oyster Properties Stanmore
Agent replied
Dear Rend Abid,
Thank you for your great review. At Oyster Properties, we work hard to offer high-quality service to
every guest. We made sure to share this feedback with Gemma, to give her the recognition
that she deserves. She was delighted to hear your feedback. lease don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
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5/5
GoogleManesh was helpful throughout the process, ensuring things are progressing from both ends of the buy/sell transaction.PositiveResponsiveness, Professionalism
George Β· 23 July 2022 Β· Oyster Properties Arnos Grove
Agent replied Β· 25 May 2024
Dear George Kallos,
First, we hope you and your family are well and safe. We appreciate your time and effort for sharing your experience with us, especially how Manesh helped you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
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5/5
GoogleI shouldβve mention about the Mr Umit to be fair has been very helpful to us while we are in process and very professional with his job ! Great Job thank you !PositiveResponsiveness, Quality, Professionalism, Value
Batuhan Β· 23 July 2022 Β· Oyster Properties Arnos Grove
Agent replied Β· 25 June 2024
Dear Batuhan MacarcΔ±koΔlu,
Hope all is well. Thank you for sharing a positive feedback with Umit's customer service. We are glad that you appreciate our efforts. Please let us know anything we can help in th future.
Best Regard,
Oyster Properties Team
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5/5
GoogleWe received fantastic service from the agents. Gemma, in particular, was superb. She supported us fully throughout the process replying to all our queries promptly and very flexible in arranging the viewings. All form filling was done online which worked really well. We also needed extra provision with the tenancy period. Well done!PositiveResponsiveness, Quality, Professionalism
Raheem Β· 19 July 2022 Β· Oyster Properties Stanmore
Agent replied Β· 23 May 2024
Dear Raheem,
First, we hope you and your family are well and safe. Thank you so much for your kind words, Raheem. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! We are glad to be part of the journey for helping you. Please let us know anything we can help in the future.
Regards,
Oyster Properties Team
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5/5
GoogleOyster properties provide a great professional service to their clients. Everything is on time and responses for queries are on time.PositiveQuality, Professionalism
Dipan Β· 19 July 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Dipan Shah,
Hope all is well. Thanks so much for your feedback! Weβre really glad you appreciate all our efforts. Your review means a lot to us and lets us know weβre on the right track! Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
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5/5
GoogleOur agent Umit has been so helpful throughout the whole process of letting our property. Always on hand to answer questions and help us in every way possible to make our moving experience as stress-free and smooth as possible.PositiveResponsiveness, Professionalism
Meg Β· 19 July 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Meg M,
Hope all is well. Thank you for sharing your experience with our service. It was our pleasure to be part of your journey of finding your home. We are glad that Umit made a big part to be in this process and made a great customer experience. Please let us know anything we can help in th future.
Best Regard,
Oyster Properties Team
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5/5
GoogleGemma was excellent throughout our renting process, quick, efficient and responsive staff .Thanks to oyster Properties Stanmore team.PositiveResponsiveness, Quality, Professionalism, Value
Vinisha Β· 12 July 2022 Β· Oyster Properties Stanmore
Agent replied
Dear Vinisha Vnaik,
First, we hope all is well with you. Thank you for sharing your experience with our service, and how Gemma helped you. She is truly a gem to our company and we are glad you appreciate all her effort. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
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5/5
GoogleKumar at Oyster Properties was incredibly helpful during our move in. He ensured that the flat had been inspected, cleaned and was ready for us. He completed thorough documentation of improvement that needed to be made. And generally is a really pleasant and kind person. Would definitely recommend working with Oyster Properties! βΊοΈ
Zainab Β· 11 July 2022 Β· Oyster Properties Arnos Grove
Agent replied Β· 7 April 2023
Dear Zainab Yaqub,
Just wanted to let you know how much your review means to us here at . We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.Thanks again, and we hope to serve you again soon.
Best Regards,
Oyster Properties Team
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5/5
GoogleRating only, no written review.
Masomeh Β· 4 July 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Masomeh Nasimi,
First, we hope you and your family are well and safe. We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
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4/5
GoogleRating only, no written review.
Tracy Β· 4 July 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Tracy Waterman,
Hope all is well. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks again, and we hope to serve you again soon.
Best Regards,
Oyster Properties Team
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5/5
GoogleRating only, no written review.
Vaso Β· 4 July 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Vaso Pap,
Hope all is well. We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
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5/5
GoogleRating only, no written review.
Saqib Β· 4 July 2022 Β· Oyster Properties Arnos Grove
Agent replied
Dear Saqib Mehar,
First, we hope you and your family are well and safe. We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
