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★★★★★
1,692 reviews across 2 offices and 3 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,692 reviews on three platforms, rated 4.5 out of 5 overall.
1,468
Reviews on Google
All 2 offices
109
Reviews on Facebook
Business-wide
104
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
Showing 1,467 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Dear Catalina Moldoveanu, First, we hope you're well and safe. Thank you for a wonderful 5-star review. We appreciate you took time to write a review. Please let us know anything we can help in the future. Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Natanael Sabou, Hope all is well. Thank you leaving us a 5-star view. We appreciated! We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
1/5
GoogleRating only, no written review.
Dear FR FR, We’re normally known for our exceptional attention to detail, and we regret receiving this negative review. However, we are unable to find any records of you on our database. Please get in touch with us to discuss your concern. You may send us an email to mail@oyster-properties.co.uk or contact us at 0208 951 5558. and a member of our team will be glad to assist you. We look forward to getting this resolved for you quickly! Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Tejas Champaneri, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Oyster Properties. Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Diaa Elmoghazy, Hope all is well. Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Nidhinkumar K, Hope you and your family are well and safe. We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Keri Annandale, Thanks for the awesome review, Keri! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Marvin Corriette, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to we hit the mark for you. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Alina Roman, Hope you and your family are well and safe. Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Le Diffy, Hope all is well. Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
1/5
GoogleVery poor in supporting tenents specially when they are moving off.
Dear Manthan Shah, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. . We want to make things right. So, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team
1/5
GoogleWould give zero stars if it was possible. Approached this place due to the reviews but this place is shambolic. Staff are not true to their word and communication is terrible. If you want a half-decent service, I'd warn you to take your business elsewhere! A nightmare in reality!
Dear Client, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We are unable to find you details on our system, if you can call us at 0208 951 5558 for us to make things right, and check option to help you. We will look forward hearing from you. Best Regards, Oyster Properties Team
5/5
GoogleWe rented a property at Colindale via Oyester Properties and Gemma was the agent. She was very professional and helped us through out the journey.
Dear Shahzad Malik, Thank you for leaving a 5-Stars review. At Oyster Properties, we continuously strive to serve you better. We are glad that the team has managed to meet your needs for the helped through out the journey of renting property. Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
GoogleThe tenancy has now come to an end as I need the property for family use and I can confirm that Oyster's post-tenancy service is as impressive as their pre- and mid- tenancy service detailed below. They handled the return of the property and keys, provided a very comprehensive Check Out Report with detailed photos of any issues and handled the deposit return seamlessly. Oyster Properties offer an extremely professional letting and property management service carrying out all the necessary pre-let, tenant search, referencing, documenting, ongoing tenancy management and post-tenancy requirements. Their very calm and no-fuss interaction removes any renting stress a property landlord might otherwise suffer and all at a competitive price.
Dear Trevor Price, First, we hope you and your family are well and safe. Thanks so much for sharing your experience with us. We're glad you felt a great customer service. It's something we've worked hard on and we're pleased our efforts resonated with you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleKumar is very kind and approachable. He’s been very helpful!
Dear Ma. Janice Garcia, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. If there’s anything we can do to serve you further, let us know. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleGreat experience with Oyster! Kumar was very responsive and helpful! Really appreciate him for fixing everything we need for our transfer. :)
Dear Marjorie Joy Sta. Ines, Thank you for sharing a review of your recent experience. Our team here at Oyster Properties is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
5/5
GoogleI had a very good experience searching for a rental via oyster properties. Kumar in specific was a fantastic help to me as he took into account all my needs and was helpful when I had an questions. He always made himself available when I enquired about the status of my rental offer. Kumar made the process so much easier! Thanks!
Dear Sofia, Thanks so much for sharing your feedback about our service. We are happy to hear that our team provided you with excellent service and exceeded your expectations, and we’ll make sure that receives the recognition they deserve. f there’s anything we can do to serve you further, let us know. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleReally really good service by oyster properties. I recently gave them my flat to let and within days, they had found me tenants. They then arranged for any maintenance to be completed without any hassle to me and within weeks the tenants had moved in. They are professional and clearly know what they are doing. It’s only been a month since I have dealt with them but so far so good! I would definitely recommend oyster properties!
Dear Nimita Gosai, Thank you for sharing a review of your recent experience. Our team here at Oyster Properties is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. If there’s anything we can do to serve you further, let us know. Thank you! Best Regards, Oyster Properties Team
1/5
Googlenever get back to you to book a viewing after taking your details
Dear B Gajjar, Thank you for your feedback. We’re very sorry to hear about your recent experience. We hold ourselves to the highest standards and have addressed this issue. We hope you understand that we need to deduct from your deposit the cleaning cost when you moved out from the property. It was part of the agreement you signed that you need to arrange cleaning before moving out, and unfortunately you were unable to comply. If you have any questions about your account or you’re unsure about anything, give us a call at 02089515558. Thank you! Best Regards, Oyster Properties Team
4/5
GoogleIt hasn't always been smooth sailing with me and Oyster Properties but more recently I've been speaking with *Neil and Pauleen* whenever something is going on and both of them are really great. Quick to reply, friendly service and they have good knowledge!
Dear Dhruti Patel, We are happy to hear that our team provided you with excellent service. We'll make sure that they receive your feedback. We’re grateful that we had the opportunity to serve you. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleOyster Property helped me find the flat I love, Gemma has great communication skills, she is also very helpful and professional. Highly recommended.
Dear Lulu L, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely clients such as yourself. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleFinding the right property and helping throughout the process, Gemma was always there to help us. She was always patient to all smaller queries and ensured the concerns were addressed. Good job Team Oyster!
Dear Chetan Chinchwadkar, Thank you for sharing a review of your recent experience. Our team here at Oyster Properties is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. It is our pleasure to be part of your journey of finding your new home. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleGemma has made the experience of moving, which is tricky enough but also with a one year old is just that bit harder, made so much easier and smoother. Any question or concern I have I get a quick fast reply and always a fast solution. Id recommend Oyster properties to any friends or family and even more so recommend Gemma herself.
Dear Dans Stevenson, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely clients such as yourself. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleAmazing communication from the Oyster Properties team. The tenancy agreement was fast and clear. Special thanks to Gemma, she was very prompt on our questions and very easy to talk to. Great job!
Dear Aaron James Taguiwalo, Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
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Stanmore has the most, with 1,224 reviews rated 4.4 out of 5, followed by Arnos Grove with 679.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.
