Trusted Agent profile
Verified
★★★★★
1,692 reviews across 2 offices and 3 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,692 reviews on three platforms, rated 4.5 out of 5 overall.
1,468
Reviews on Google
All 2 offices
109
Reviews on Facebook
Business-wide
104
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
Showing 1,467 reviews on Google only. Show every review
5/5
GoogleWe were dealt with by Gemma , who made it easy for us to get all the paperwork submitted and move into the property on the day. She was very professional and understanding of our needs , and answered any queries I raised very promptly .
Dear Khaled Rahman, We are so very happy to hear you had such a wonderful experience with us! It was absolutely our pleasure to assist you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleThank you so much Oyster properties for your support. We had a very nice experience with you especially Ms. Gemma who support us in every step. Wish you all the best for upcoming days and years.
Dear Avash Bhattarai, It’s lovely to hear your kind words of appreciation for our hard-working staff. Your kind words encourage us to continue doing our best to make sure every client's experience is a memorable one. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
4/5
GoogleRating only, no written review.
Dear Cookies Uwu, Thank you for the review! Your feedback is much appreciated and helps our team improve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Raghav Patel, Thank you for taking the time to share you experience with us, we very much appreciate it. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
3/5
GoogleRating only, no written review.
Dear Goutham Ravi, Thank you for the review! Your feedback is much appreciated and helps our team improve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
4/5
GoogleRating only, no written review.
Dear Ashna Maria, Thank you for the review! Your feedback is much appreciated and helps our team improve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
1/5
GoogleCompletely and utterly disappointed by this agency !! Do not use them. Specially accounts department they never return your deposit. A lady Hemangi and another one Vanessa , no customer service , no support and they will leave you with no money. Unprofessional people
Dear Alina Filimon, Whilst we appreciate you are frustrated with the service you have received, our compliance team have followed the relevant process in this matter. Despite advising you numerous times on the correct procedures you wanted us to release a tenant’s deposit to you (new landlord) without the correct paperwork. We pride ourselves in ensuring deposits are protected and released in line with legislation. The legal guideline for deposit releases is 10 days and can confirm the deposit has been released well within this timeframe. Please do not hesitate to contact us if you want one of our compliance team to help you fully understand the deposit legislation. Best Regards, Oyster Properties Team
1/5
GoogleThe worst letting agent, they will keep you waiting for days and weeks. Upon ensuring as a stranger for the same property I get to know that the property was gone a week ago. With an attitude the lady will put up a wrong allegation towards you. Please do not rent with them They are not trustworthy.
Dear Amee d vora life is wow, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team
1/5
GoogleNo support and very unprofessional Stay away
Dear Alina Filimon, Whilst we appreciate you are frustrated with the service you have received, our compliance team have followed the relevant process in this matter. Despite advising you numerous times on the correct procedures you wanted us to release a tenant’s deposit to you (new landlord) without the correct paperwork. We pride ourselves in ensuring deposits are protected and released in line with legislation. The legal guideline for deposit releases is 10 days and can confirm the deposit has been released well within this timeframe. Please do not hesitate to contact us if you want one of our compliance team to help you fully understand the deposit legislation. Best Regards, Oyster Properties Team
5/5
GoogleI couldn’t have asked for better service, Manesh was always available and keeping me updated all the time. He diligently worked with both solicitors to resolve queries and to drive my sell to completion. Highly recommend and thank you for everything Manesh!
Dear Joanna Ossetti, We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleGreat job, Dean was very efficient. Thank you again for your hard work.
Dear Raju Gurung, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
1/5
GoogleUnprofessional company very bad Service for this agency. No respect for customer and even the service isn’t good they don’t get back to you if any appointment is cancelled. Please read all reviews. It’s all set up on reviews
Dear Farsiano Restaurant, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team
5/5
GoogleOyster Properties were fantastic in selling my flat, just when things were looking hopeless. Many thanks to Manesh who worked tirelessly to see this through to the end. Really cannot thank him enough. Great work!!!!!! 5 *****
Dear Salman Jaffar, It’s great to hear that you had a positive experience with our service. Our team will be happy to hear that their hard work has paid off! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleAlways a pleasure to work with Oyster at Arnos Grove. They prove time and time again to be business minded, professional, timely and above all striving for the best interest of their clients. Recommended unreservedly
Dear We’re so happy to hear you had a great experience at Arnos Grove. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleGreat service. Was buying from them. Support all the way through and even update and chase the solicitors on our behalf to facilitate and speed up the matter. Many thanks to Irina Dean and Nick of Oyster properties.
Dear Devani Chetan, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Irina, Nick and Dean receives the recognition they deserve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleWe bought a flat through Oyster Properties recently. I am very impressed with their professionalism, whether speaking to them on the phone or via email. The Oyster team was always very polite and prompt in dealing with any issues regarding buying the flat. We are happy with them. We highly recommend them.
Dear C Cook, Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Andrei B, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
4/5
GoogleRating only, no written review.
Dear Cookies Uwu, Thank you for the review! Your feedback is much appreciated and helps our team improve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleMy experience has been great with Oyester Properties. They were very accommodating, specially the seniors work out of their comfort zone. Kumar has been an amazing contact person. 5 stars for his customer service.
Dear Muhammad Ahmad Habib Qureshi, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Kumar receives the recognition they deserve. Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
GoogleVery much appreciate and thankful to Gemma Very smooth and fast processing
Dear Vishal Chauhan, We are so very happy to hear you had such a wonderful experience with us! It was absolutely our pleasure to assist you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
1/5
GoogleThe experience for me felt absolutely horrible and I felt so disrespected by this estate agents that I do felt like I have to leave a review so maybe other people won’t go throw what I experienced with them. They booked me for a viewing on a property in Stanmore on Saturday for a flat that I really wanted to see and place an offer for .I asked them initially if we can conduct the initial viewing on videocall as I did placed offers in the past via video tours on propreties that I lived in for years and I was happy about it .On top of it I quite familiar with the area of Stanmore and how the proprety was looking from outside.They told me very clearly that a videocall viewing is not possible and I have to be there physically .To some extends I can understand that ,however,I do think that when you live in places like London where distances are so big and everyone is busy they should have an option that if the client is happy to place an offer and take the risk on a proprety via a virtual tour, they should allow their clients to do that ,most big estate agent companies do anyway . That’s not even close to the worst part of the story .I personally live in Kensington so it took me an hour and 20 minutes to get to Stanmore on a Saturday but because I was so keen on this place I did it anyway . I confirmed with them the viewing on Saturday morning ,we double agreed on the time and everything so I left home . When I was 5 minutes away from the property a woman calls me and she tells me she has to cancel my viewing because the tenant did not leave the key under the mat as agreed .I found it quite incredible that they did not check with the tenant that the key was there that morning or before they put me on the road or that they don’t have a spare key from the property for moments like when they conduct viewings .I explained to the lady on the phone that I am coming from far away and I am happy to wait in the area as long as it’s needed for them to contact the tenant and for me to finally see the flat . I got a call half an hour later that the tenants phone gets straight to voicemail and they are not able to show me the proprety .They FINALLY agreed to conduct a video tour as quickly as they will have access to the proprety because I told them I am not coming physically another almost 3 hours go and return after they just waisted my time that day . The agent on the phone apologised and she agreed to contact me as soon as possible when the tenant gets back to her and to let me know how the process is going . I heard nothing from them since that day .I chased them again both Monday and Tuesday and nobody replied to my phone calls or emails ever since ,so tehnically I got ghosted after they waisted 3 hours of my time on Saturday to cancel me 5 minutes before my viewing I do understand errors happen and we all do mistakes,however what I can’t stand is when people don’t keep to their word when they promise something and instead of make it up for their mistakes they just ghost you or don’t take responsibility over it . I was super disappointed by the whole experience and I definitely don’t recommend these agency to anyone who has other choices apart from them .I have proof for everything I said towards emailing and calling them and I can attach that in my comments if needed .
5/5
GoogleVery much thankful to Oyster properties specifically Gemma . She is very helpful throughout the process and she did very fast documentation Highly recommended
Dear Rakesh Patel, Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleThanks to Kumar Gurung, I was able to get a property for rental . He was helpful and during the whole time.
Dear Rahamathullah Mohamedgani, We are happy to hear that our team provided you with excellent service. We make sure that Kumar receive your feedback. I’m sure it will make his day! Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
GoogleThank you Kumar and Oyster Properties for helping with tenancy search. You guys are very professional and helpful.
Dear Parvez Alam, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Stanmore has the most, with 1,224 reviews rated 4.4 out of 5, followed by Arnos Grove with 679.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.
