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5/5
GoogleGemma from Oyster was very helpful in sorting out the tenancy. Replied to my queries on time. All good.
Cghale Β· 3 November 2023 Β· Oyster Properties Stanmore
Agent replied Β· 5 November 2023
Dear Cghale Ghale,
Thank you for sharing your positive experience with Gemma at Oyster Properties. We're pleased to hear that Gemma was very helpful in sorting out your tenancy and responded to your queries promptly. Your satisfaction is important to us, and we're here to assist you whenever you need us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
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5/5
GoogleI had a great experience with Gemma during my property search. She was always very friendly, patient and understanding. Highly recommend her!
Rima Β· 3 November 2023 Β· Oyster Properties Stanmore
Agent replied Β· 4 November 2023
Dear Rima Doshi,
Thank you for sharing your positive experience with Gemma during your property search. We're delighted to hear that she was friendly, patient, and understanding, and we appreciate your recommendation. Providing excellent service is our goal, and we're here to assist you whenever you need us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
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5/5
GoogleVery good
BIOLOGY Β· 3 November 2023 Β· Oyster Properties Stanmore
Agent replied Β· 4 November 2023
Dear Biology Hub,
Thank you for your feedback. We appreciate your positive comment and are here to assist you further if you have any specific questions or need more information. Your satisfaction is important to us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
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5/5
GoogleI would like to thank Oyster but extend my gratitude to Gemma for helping us find and move in to a place we call βHomeβ
Marius Β· 3 November 2023 Β· Oyster Properties Stanmore
Agent replied Β· 4 November 2023
Dear Marius Stefan,
Thank you for your kind words and your gratitude. We're thrilled that Gemma played a key role in helping you find a place to call "Home." Your satisfaction is our top priority, and we're here to assist you at every step of the way. Please don't hesitate to reach out. We're here to help and provide the best service possible!
Best Regards,
Oyster Properties Team
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5/5
GoogleRating only, no written review.
Arooba Β· 3 November 2023 Β· Oyster Properties Stanmore
Agent replied Β· 5 November 2023
Dear Arooba Shafique,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
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5/5
GoogleWe were looked after by Gemma really well and we were able to rent the property really quickly with her help.
Vinit Β· 3 November 2023 Β· Oyster Properties Stanmore
Agent replied Β· 5 November 2023
Dear init Modha,
Thank you for your positive feedback, and we're delighted to hear that Gemma provided excellent assistance, allowing you to rent the property quickly. Your satisfaction is important to us, and we appreciate your trust in our services. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
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5/5
GoogleWe are happy with your good service. Specially thanks to gemma for all this. βπ»π«°ππ»π β¦
Vimal Β· 3 November 2023 Β· Oyster Properties Stanmore
Agent replied Β· 5 November 2023
Dear Vimal Kuvadiya,
Thank you for your kind words and positive feedback. We're delighted to hear that you're happy with our service, and we're grateful for your special thanks to Gemma. Her dedication to providing excellent service is highly valued, and your satisfaction is our top priority. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
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5/5
GoogleWe booked our rented flat through Oyster Properties. The initial viewing and subsequent booking process was smooth. Gemma Groogan our letting agent was very helpful. We haven't faced any difficulty yet and even for small issues they are just a call away.
Ayan Β· 25 October 2023 Β· Oyster Properties Stanmore
Agent replied Β· 22 May 2024
Dear Ayan Bhattacharyya,
Thank you for sharing your positive experience with Oyster Properties. We're pleased to hear that your initial viewing and the subsequent booking process went smoothly. We're especially grateful for your kind words about Gemma Groogan, who has been helpful throughout the process. It's wonderful to know that you haven't faced any difficulties, and we're always here to assist you, even with small issues. Your satisfaction is our priority, and we're here to provide support whenever you need it.
Best Regards,
Oyster Properties Team
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1/5
GoogleThis agency cancelled appointments on the last moment and the price for the flats and house are overstated. Unprofessional
Daniel Β· 14 October 2023 Β· Oyster Properties Stanmore
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5/5
GoogleRating only, no written review.
Krunal Β· 3 October 2023 Β· Oyster Properties Stanmore
Agent replied Β· 4 October 2023
Dear Krunal Thakkar,
Thank you for taking the time to leave us a review! We are incredibly grateful that you took the time out to leave us a 5-Star review.
Best Regards,
Oyster Properties Team
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1/5
GoogleAwful customer service, I asked some questions and they didnβt call back. When I called both agents were rude and abrupt, and I really felt they couldnβt be bothered to help at all. They also didnβt know basic information about the property. Also the last customer service representative hung up on me.
EDIT- I have concerns about the fact that Oyster responded to my review immediately, when they didnβt even return my call last week. I guess they care more about reviews then customer service.
Theyβve now deleted their response π€£
R Β· 25 September 2023 Β· Oyster Properties Stanmore
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GoogleFriendly and helpful personnel
Rudo Β· 12 September 2023 Β· Oyster Properties Stanmore
Agent replied Β· 19 September 2023
Dear Rudo Maswera,
Thank you for your positive feedback! We're glad to hear that our personnel were friendly and helpful during your experience with us. Providing excellent service is our top priority, and we're here to assist you whenever you need us. If you have any more feedback or questions in the future, please don't hesitate to reach out. Your satisfaction is important to us!
Best Regards,
Oyster Properties Team
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5/5
GoogleI have recently rented out a property through Oyster properties. Special Thanks to Gemma who helped me to rent the property without any hassles. She quickly responded to my queries and the service level was excellent. I would definitely recommend Oyster properties.
Vimal Β· 12 September 2023 Β· Oyster Properties Stanmore
Agent replied Β· 19 September 2023
Dear Vimal R,
Thank you for choosing Oyster Properties and for your kind words about Gemma! We're delighted to hear that she provided you with excellent service and helped you rent the property smoothly. We greatly appreciate your recommendation, and if you ever need assistance in the future or have any more questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help!
Best Regards,
Oyster Properties Team
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5/5
GoogleOutstanding experience and staff are very accomodating. Great job Gemma!
May Β· 8 September 2023 Β· Oyster Properties Stanmore
Agent replied Β· 13 September 2023
Dear May Perez,
Thank you for your outstanding review! We're delighted to hear that you had an excellent experience and found our staff, especially Gemma, to be very accommodating. Your feedback is much appreciated, and we'll continue to strive for excellence in serving you. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help and provide the best service possible!
Best Regards,
Oyster Properties Team
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5/5
GoogleGemma is lovely, prompt in her answers and it was great working with her. She accommodated our needs (eg. Seeing the property twice, because I couldn't attend the 1st viewing) and was very friendly. She made the whole process of moving as stress free as it could be.
Ioana Β· 7 September 2023 Β· Oyster Properties Stanmore
Agent replied Β· 13 September 2023
Dear Ioana Goga,
Thank you for your wonderful review! We're thrilled to hear that Gemma provided you with excellent service and made your moving process as stress-free as possible. We take pride in accommodating our customers' needs, and it's great to know that Gemma's prompt and friendly assistance made a positive impact. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your feedback is greatly appreciated!
Best Regards,
Oyster Properties Team
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5/5
GoogleI have recently rented out a property through Oyster properties. Special Thanks to Gemma who helped me to rent the property without any hassles. She quickly responded to my queries and the service level was excellent. I would definitely recommend Oyster properties.
Vimal Β· 7 September 2023 Β· Oyster Properties Stanmore
Agent replied Β· 13 September 2023
Dear Vimal R,
Thank you for choosing Oyster Properties and for your kind words about Gemma! We're delighted to hear that she provided you with excellent service and helped you rent the property smoothly. We greatly appreciate your recommendation, and if you ever need assistance in the future or have any more questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help!
Best Regards,
Oyster Properties Team
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1/5
GoogleWaste of time , wrong information, cancellation of appointment then saying last moment property was booked ,non sense I don't advice to register with them .
Rahma Β· 6 September 2023 Β· Oyster Properties Stanmore
Agent replied Β· 13 September 2023
Dear Rahma Trabelsi,
We sincerely apologize for the inconvenience caused by the cancellation of your appointment. Unfortunately, we had a last-minute situation where the property was booked and deposit was received, which was beyond our control. We understand how frustrating this must have been, and we deeply regret any disruption to your plans. Your feedback is important to us, and we will take steps to ensure better scheduling and communication in the future. If you'd like to reschedule or have any further questions, please reach out to us, and we'll do our best to accommodate you. Thank you for bringing this to our attention.
Best Regards,
Oyster Properties Team
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5/5
GoogleGemma was exceptionally helpful to show us at an odd time (after 6) to accommodate a special situation . Nice little consultation team
Saurabh Β· 6 September 2023 Β· Oyster Properties Stanmore
Agent replied Β· 13 September 2023
Dear Saurabh Agarwal,
Thank you for sharing your experience with us! We appreciate your kind words about Gemma's exceptional assistance, especially accommodating your unique situation by showing the property after hours. We're proud to have a dedicated and helpful team. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help and provide the best service possible!
Best Regards,
Oyster Properties Team
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5/5
Googlehad a great experience with oyster properties and the whole process was so smoothly carried out
Azim Β· 30 August 2023 Β· Oyster Properties Stanmore
Agent replied Β· 13 September 2023
Dear Azim Karim,
Weβre so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Best Regards,
Oyster Properties Team
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5/5
GoogleDean showed us around a delightful property and was very genuine in his approach. I found him to be open and honest despite the property being not for us.
M Β· 30 August 2023 Β· Oyster Properties Stanmore
Agent replied Β· 13 September 2023
Dear M Gopal,
Thanks so much for sharing your feedback about our service. Weβre glad to hear that our teamβs performance exceeded your expectations, and weβll make sure that Dean receives the recognition they deserve. Thank you again, have a great day!
Best Regards,
Oyster Properties Team
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2/5
GoogleIf you are going to enthusiastically invite someone for a property viewing, have the decency to at least PRETEND to be interested in showing them around. We had a viewing in Watford and the moment I walked into the property with my husband and 2 children, the agent greeted us and told us to look around. For the majority of the viewing, her back was turned to us and the stench of her indifference was too palpable. We left there feeling like impostures. We travelled for almost an hour, only to be made to feel awful in the end.
If you have a certain profile of people that you like, please ensure those you are inviting to view fits that profile.
Sassy Β· 26 August 2023 Β· Oyster Properties Stanmore
Agent replied Β· 13 September 2023
Dear Sassy Traveller,
Thank you for taking the time to review. We sincerely apologize for the unfortunate event you experienced. Here at our company, excellent customer support is paramount to us, and occurrences like this are rare exceptions. We would like to address your specific concerns and make things right. Please feel free to contact us directly at 0208 951 5558 so we can discuss your experience further.
Best Regards,
Oyster Properties Team
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2/5
GoogleRating only, no written review.
Dixit Β· 20 August 2023 Β· Oyster Properties Stanmore
Agent replied Β· 19 September 2023
Dear Dixit Patel,
Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.
We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at 0208 951 5558 so we can discuss your experience further.
Best Regards,
Oyster Properties Team
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1/5
GoogleRating only, no written review.
Bianca Β· 20 August 2023 Β· Oyster Properties Stanmore
Agent replied Β· 19 September 2023
Dear Bianca Mihaela Subtirel,
Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.
We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at 0208 951 5558 so we can discuss your experience further.
Best Regards,
Oyster Properties Team
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5/5
GoogleExcellent service. Thank you for everything
Arpita Β· 20 August 2023 Β· Oyster Properties Stanmore
Agent replied Β· 19 September 2023
Dear Arpita Patel,
We sincerely appreciate your feedback. Please let us know anything we can help in the future. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
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