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Oyster Properties estate agents in Stanmore and Arnos Grove

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

1,692 reviews across 2 offices and 4 platforms

oyster-properties.co.uk

Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,692 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,468

Reviews on Google

All 2 offices

Facebook logo

4.8 / 5

109

Reviews on Facebook

Business-wide

Trustpilot logo

104

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Oyster Properties's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,467 reviews on Google only. Show every review

5/5

Google

Gemma from Oyster was very helpful in sorting out the tenancy. Replied to my queries on time. All good.

Cghale Β· 3 November 2023 Β· Oyster Properties Stanmore

Agent replied Β· 5 November 2023

Dear Cghale Ghale, Thank you for sharing your positive experience with Gemma at Oyster Properties. We're pleased to hear that Gemma was very helpful in sorting out your tenancy and responded to your queries promptly. Your satisfaction is important to us, and we're here to assist you whenever you need us. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

5/5

Google

I had a great experience with Gemma during my property search. She was always very friendly, patient and understanding. Highly recommend her!

Rima Β· 3 November 2023 Β· Oyster Properties Stanmore

Agent replied Β· 4 November 2023

Dear Rima Doshi, Thank you for sharing your positive experience with Gemma during your property search. We're delighted to hear that she was friendly, patient, and understanding, and we appreciate your recommendation. Providing excellent service is our goal, and we're here to assist you whenever you need us. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

5/5

Google

Very good

BIOLOGY Β· 3 November 2023 Β· Oyster Properties Stanmore

Agent replied Β· 4 November 2023

Dear Biology Hub, Thank you for your feedback. We appreciate your positive comment and are here to assist you further if you have any specific questions or need more information. Your satisfaction is important to us. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

5/5

Google

I would like to thank Oyster but extend my gratitude to Gemma for helping us find and move in to a place we call β€œHome”

Marius Β· 3 November 2023 Β· Oyster Properties Stanmore

Agent replied Β· 4 November 2023

Dear Marius Stefan, Thank you for your kind words and your gratitude. We're thrilled that Gemma played a key role in helping you find a place to call "Home." Your satisfaction is our top priority, and we're here to assist you at every step of the way. Please don't hesitate to reach out. We're here to help and provide the best service possible! Best Regards, Oyster Properties Team

5/5

Google

Rating only, no written review.

Arooba Β· 3 November 2023 Β· Oyster Properties Stanmore

Agent replied Β· 5 November 2023

Dear Arooba Shafique, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

5/5

Google

We were looked after by Gemma really well and we were able to rent the property really quickly with her help.

Vinit Β· 3 November 2023 Β· Oyster Properties Stanmore

Agent replied Β· 5 November 2023

Dear init Modha, Thank you for your positive feedback, and we're delighted to hear that Gemma provided excellent assistance, allowing you to rent the property quickly. Your satisfaction is important to us, and we appreciate your trust in our services. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

5/5

Google

We are happy with your good service. Specially thanks to gemma for all this. βœŒπŸ»πŸ«°πŸ™πŸ»πŸ‘ …

Vimal Β· 3 November 2023 Β· Oyster Properties Stanmore

Agent replied Β· 5 November 2023

Dear Vimal Kuvadiya, Thank you for your kind words and positive feedback. We're delighted to hear that you're happy with our service, and we're grateful for your special thanks to Gemma. Her dedication to providing excellent service is highly valued, and your satisfaction is our top priority. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

5/5

Google

We booked our rented flat through Oyster Properties. The initial viewing and subsequent booking process was smooth. Gemma Groogan our letting agent was very helpful. We haven't faced any difficulty yet and even for small issues they are just a call away.

Ayan Β· 25 October 2023 Β· Oyster Properties Stanmore

Agent replied Β· 22 May 2024

Dear Ayan Bhattacharyya, Thank you for sharing your positive experience with Oyster Properties. We're pleased to hear that your initial viewing and the subsequent booking process went smoothly. We're especially grateful for your kind words about Gemma Groogan, who has been helpful throughout the process. It's wonderful to know that you haven't faced any difficulties, and we're always here to assist you, even with small issues. Your satisfaction is our priority, and we're here to provide support whenever you need it. Best Regards, Oyster Properties Team

1/5

Google

This agency cancelled appointments on the last moment and the price for the flats and house are overstated. Unprofessional

Daniel Β· 14 October 2023 Β· Oyster Properties Stanmore

5/5

Google

Rating only, no written review.

Krunal Β· 3 October 2023 Β· Oyster Properties Stanmore

Agent replied Β· 4 October 2023

Dear Krunal Thakkar, Thank you for taking the time to leave us a review! We are incredibly grateful that you took the time out to leave us a 5-Star review. Best Regards, Oyster Properties Team

1/5

Google

Awful customer service, I asked some questions and they didn’t call back. When I called both agents were rude and abrupt, and I really felt they couldn’t be bothered to help at all. They also didn’t know basic information about the property. Also the last customer service representative hung up on me. EDIT- I have concerns about the fact that Oyster responded to my review immediately, when they didn’t even return my call last week. I guess they care more about reviews then customer service. They’ve now deleted their response 🀣

R Β· 25 September 2023 Β· Oyster Properties Stanmore

5/5

Google

Friendly and helpful personnel

Rudo Β· 12 September 2023 Β· Oyster Properties Stanmore

Agent replied Β· 19 September 2023

Dear Rudo Maswera, Thank you for your positive feedback! We're glad to hear that our personnel were friendly and helpful during your experience with us. Providing excellent service is our top priority, and we're here to assist you whenever you need us. If you have any more feedback or questions in the future, please don't hesitate to reach out. Your satisfaction is important to us! Best Regards, Oyster Properties Team

5/5

Google

I have recently rented out a property through Oyster properties. Special Thanks to Gemma who helped me to rent the property without any hassles. She quickly responded to my queries and the service level was excellent. I would definitely recommend Oyster properties.

Vimal Β· 12 September 2023 Β· Oyster Properties Stanmore

Agent replied Β· 19 September 2023

Dear Vimal R, Thank you for choosing Oyster Properties and for your kind words about Gemma! We're delighted to hear that she provided you with excellent service and helped you rent the property smoothly. We greatly appreciate your recommendation, and if you ever need assistance in the future or have any more questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help! Best Regards, Oyster Properties Team

5/5

Google

Outstanding experience and staff are very accomodating. Great job Gemma!

May Β· 8 September 2023 Β· Oyster Properties Stanmore

Agent replied Β· 13 September 2023

Dear May Perez, Thank you for your outstanding review! We're delighted to hear that you had an excellent experience and found our staff, especially Gemma, to be very accommodating. Your feedback is much appreciated, and we'll continue to strive for excellence in serving you. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help and provide the best service possible! Best Regards, Oyster Properties Team

5/5

Google

Gemma is lovely, prompt in her answers and it was great working with her. She accommodated our needs (eg. Seeing the property twice, because I couldn't attend the 1st viewing) and was very friendly. She made the whole process of moving as stress free as it could be.

Ioana Β· 7 September 2023 Β· Oyster Properties Stanmore

Agent replied Β· 13 September 2023

Dear Ioana Goga, Thank you for your wonderful review! We're thrilled to hear that Gemma provided you with excellent service and made your moving process as stress-free as possible. We take pride in accommodating our customers' needs, and it's great to know that Gemma's prompt and friendly assistance made a positive impact. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your feedback is greatly appreciated! Best Regards, Oyster Properties Team

5/5

Google

I have recently rented out a property through Oyster properties. Special Thanks to Gemma who helped me to rent the property without any hassles. She quickly responded to my queries and the service level was excellent. I would definitely recommend Oyster properties.

Vimal Β· 7 September 2023 Β· Oyster Properties Stanmore

Agent replied Β· 13 September 2023

Dear Vimal R, Thank you for choosing Oyster Properties and for your kind words about Gemma! We're delighted to hear that she provided you with excellent service and helped you rent the property smoothly. We greatly appreciate your recommendation, and if you ever need assistance in the future or have any more questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help! Best Regards, Oyster Properties Team

1/5

Google

Waste of time , wrong information, cancellation of appointment then saying last moment property was booked ,non sense I don't advice to register with them .

Rahma Β· 6 September 2023 Β· Oyster Properties Stanmore

Agent replied Β· 13 September 2023

Dear Rahma Trabelsi, We sincerely apologize for the inconvenience caused by the cancellation of your appointment. Unfortunately, we had a last-minute situation where the property was booked and deposit was received, which was beyond our control. We understand how frustrating this must have been, and we deeply regret any disruption to your plans. Your feedback is important to us, and we will take steps to ensure better scheduling and communication in the future. If you'd like to reschedule or have any further questions, please reach out to us, and we'll do our best to accommodate you. Thank you for bringing this to our attention. Best Regards, Oyster Properties Team

5/5

Google

Gemma was exceptionally helpful to show us at an odd time (after 6) to accommodate a special situation . Nice little consultation team

Saurabh Β· 6 September 2023 Β· Oyster Properties Stanmore

Agent replied Β· 13 September 2023

Dear Saurabh Agarwal, Thank you for sharing your experience with us! We appreciate your kind words about Gemma's exceptional assistance, especially accommodating your unique situation by showing the property after hours. We're proud to have a dedicated and helpful team. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help and provide the best service possible! Best Regards, Oyster Properties Team

5/5

Google

had a great experience with oyster properties and the whole process was so smoothly carried out

Azim Β· 30 August 2023 Β· Oyster Properties Stanmore

Agent replied Β· 13 September 2023

Dear Azim Karim, We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Best Regards, Oyster Properties Team

5/5

Google

Dean showed us around a delightful property and was very genuine in his approach. I found him to be open and honest despite the property being not for us.

M Β· 30 August 2023 Β· Oyster Properties Stanmore

Agent replied Β· 13 September 2023

Dear M Gopal, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Dean receives the recognition they deserve. Thank you again, have a great day! Best Regards, Oyster Properties Team

2/5

Google

If you are going to enthusiastically invite someone for a property viewing, have the decency to at least PRETEND to be interested in showing them around. We had a viewing in Watford and the moment I walked into the property with my husband and 2 children, the agent greeted us and told us to look around. For the majority of the viewing, her back was turned to us and the stench of her indifference was too palpable. We left there feeling like impostures. We travelled for almost an hour, only to be made to feel awful in the end. If you have a certain profile of people that you like, please ensure those you are inviting to view fits that profile.

Sassy Β· 26 August 2023 Β· Oyster Properties Stanmore

Agent replied Β· 13 September 2023

Dear Sassy Traveller, Thank you for taking the time to review. We sincerely apologize for the unfortunate event you experienced. Here at our company, excellent customer support is paramount to us, and occurrences like this are rare exceptions. We would like to address your specific concerns and make things right. Please feel free to contact us directly at 0208 951 5558 so we can discuss your experience further. Best Regards, Oyster Properties Team

2/5

Google

Rating only, no written review.

Dixit Β· 20 August 2023 Β· Oyster Properties Stanmore

Agent replied Β· 19 September 2023

Dear Dixit Patel, Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at 0208 951 5558 so we can discuss your experience further. Best Regards, Oyster Properties Team

1/5

Google

Rating only, no written review.

Bianca Β· 20 August 2023 Β· Oyster Properties Stanmore

Agent replied Β· 19 September 2023

Dear Bianca Mihaela Subtirel, Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at 0208 951 5558 so we can discuss your experience further. Best Regards, Oyster Properties Team

5/5

Google

Excellent service. Thank you for everything

Arpita Β· 20 August 2023 Β· Oyster Properties Stanmore

Agent replied Β· 19 September 2023

Dear Arpita Patel, We sincerely appreciate your feedback. Please let us know anything we can help in the future. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.

EA Masters winners in two years, the group and its branches: 2019, 2020.

EA Masters by year, 2019 to 2020

Source: EA Masters winners lists, as published, linked by year.

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Questions about Oyster Properties

Which Oyster Properties office has the most reviews?

Stanmore has the most, with 1,224 reviews rated 4.4 out of 5, followed by Arnos Grove with 679.

Where are the Oyster Properties offices?

The two Oyster Properties offices, by town:

  • Arnos Grove: 329 Bowes Road, Arnos Grove, N11 1BA
  • Stanmore: 845 Honeypot Lane, Stanmore, HA7 1AR
What do sellers say about Oyster Properties?

6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."

What do buyers say about Oyster Properties?

3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."

Has Oyster Properties won any awards?

Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.

Reviews may appear on more than one platform.

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