Trusted Agent profile

Verified

Oyster Properties estate agents in Stanmore and Arnos Grove

4.5

★★★★★ Excellent

1,692 reviews across 2 offices and 4 platforms

oyster-properties.co.uk

Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,692 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,468

Reviews on Google

All 2 offices

Facebook logo

4.8 / 5

109

Reviews on Facebook

Business-wide

Trustpilot logo

104

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Oyster Properties's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,467 reviews on Google only. Show every review

5/5

Google

I had a great experience with Gemma during my property search. She was always very friendly, patient and understanding. Highly recommend her!

A · 12 December 2023 · Oyster Properties Stanmore

Agent replied · 11 November 2023

Dear Rima Doshi, Thank you for sharing your positive experience with Gemma during your property search. We're delighted to hear that she was friendly, patient, and understanding, and we appreciate your recommendation. Providing excellent service is our goal, and we're here to assist you whenever you need us. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

5/5

Google

A staff member in oyster properties (Specially Gemma) is really cooperative and provides you a straight forward answer without ado. Thank you for your service I truly appreciate it.

Vikash · 7 December 2023 · Oyster Properties Stanmore

Agent replied · 4 June 2024

Dear Vikash Baradiya, Thank you for your kind words and appreciation for Gemma and our team at Oyster Properties. We're delighted to hear that you found Gemma to be cooperative and straightforward in her assistance. Your satisfaction is our top priority, and we're here to provide excellent service whenever you need us. If you have any more questions or require further support in the future, please don't hesitate to reach out. Thank you for choosing Oyster Properties. Best Regards, Oyster Properties Team

5/5

Google

As a landlord, Oyster dealt with the handling of finding tenants.. Very happy with them, helpful, effecient, polite and were accomodating to our request's. I dealt with Kumar mainly, who was always available and pleasant when in contact. I would use them again.

Sev · 25 November 2023 · Oyster Properties Arnos Grove

Agent replied · 15 November 2023

Dear Sev, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Oyster, especially in the handling of finding tenants for your property. We're pleased to know that our team, led by Kumar, met your expectations by being helpful, efficient, and accommodating to your requests. We understand the importance of a smooth tenant-finding process, and we're delighted that you found our services to be both effective and polite. Kumar is a valuable member of our team, and we're proud to hear that he was always available and pleasant during your interactions. We appreciate your trust in us as your property management partner Best Regards, Oyster Properties Team.

1/5

Google

I have rented a detached house from Oyster , which they didn’t do a proper inventory check out. There are many repairing needed and some even safety/ fire hazards. The agent - Kumar is not responsive and his manager Sajur ignore our complaint. It has been a month but no one follows up with all the repairs needed. Terrible agency! If all landlords would need to reconsider to let this agency to manage your properties, as they used tissue paper to stuff the hole on the wall and let the mould grows without action.

Chan · 25 November 2023 · Oyster Properties Arnos Grove

5/5

Google

Very professional service by Dhwani!

Zeus · 24 November 2023 · Oyster Properties Stanmore

Agent replied · 22 December 2023

Dear Zeus Pest Control, Thank you so much for taking the time to share your positive experience with Dhwani! We're thrilled to hear that you found our service to be very professional. It's always our goal to provide excellent service, and your feedback reaffirms the hard work we put into making that happen. Best regards, Oyster Properties Team.

1/5

Google

Shockingly bad lettings agents for prospective tenants. Refused to call us back several times for over a week. Ignored emails about putting in an offer and gave no updates. They have not even responded to our complaint. Waste of time and unprofessional for any landlords or tenants.

Samy · 22 November 2023 · Oyster Properties Stanmore

Agent replied · 22 December 2023

Dear Samy, We sincerely apologize for the frustrating experience you've had with our letting agency. Your feedback is genuinely important to us, and we regret that our communication fell short of your expectations. We understand the significance of timely responses and updates during the letting process, and we take full responsibility for the lapses you've encountered. Please know that your concerns have been noted, and we are committed to investigating the issues to ensure that necessary improvements are made. We apologize for any inconvenience caused by our failure to respond promptly and for not addressing your complaint in a timely manner. Your feedback is a catalyst for change, and we appreciate your patience as we work towards a more responsive and professional service. If there are any specific details you would like to share or discuss further, please feel free to reach out to us directly at 0208 951 558. We value your input and are dedicated to learning from this experience to enhance our services. Thank you for bringing this to our attention, and we apologize for any frustration this may have caused. Best regards, Oyster Properties Team.

5/5

Google

Rating only, no written review.

Dionysios · 22 November 2023 · Oyster Properties Arnos Grove

Agent replied · 28 November 2023

Dear Dionysios Panagopoulos, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best Regards, Oyster Properties Team.

1/5

Google

Unsatisfactory experience and what I can only assume is some sort of discrimination that they obviously will not disclose the real reason why we are unable to view the property. We called BEFORE they had the viewing date for a property and was told they would contact us once they had one, which is understandable as the ad had just gone up an hr or so prior to this. You would then think we should of been amongst, if not the first to be contacted. We then follow their booking procedure (via WhatsApp) the following day and was first told we could book a viewing and after giving further details was told, literally 1 min after, its fully booked. I wouldn't mind if they told me the real reason why e.g. if we did not meet requirements or etc but to just be lied to and magically all the slots are booked after being told 1 min before they were not is unacceptable. I spoke with a lady named Joy

S · 18 November 2023 · Oyster Properties Arnos Grove

1/5

Google

Unsatisfactory experience and what I can only assume is some sort of discrimination that they obviously will not disclose the real reason why we are unable to view the property. We called BEFORE they had the viewing date for a property and was told they would contact us once they had one, which is understandable as the ad had just gone up an hr or so prior to this. You would then think we should of been amongst, if not the first to be contacted. We then follow their booking procedure (via WhatsApp) the following day and was first told we could book a viewing and after giving further details was told, literally 1 min after, its fully booked. I wouldn't mind if they told me the real reason why e.g. if we did not meet requirements or etc but to just be lied to and magically all the slots are booked after being told 1 min before they were not is unacceptable. I spoke with a lady named Joy

Sacha · 18 November 2023 · Oyster Properties Arnos Grove

5/5

Google

Rating only, no written review.

Mitesh · 14 November 2023 · Oyster Properties Stanmore

Agent replied · 15 November 2023

Dear Mitesh Sojitra, We’re thrilled that you were satisfied with our services. Your feedback is appreciated. Best Regards, Oyster Properties Team.

5/5

Google

Very professional dealing start to end. Great communication and guidance on each step.

Ashu · 12 November 2023 · Oyster Properties Stanmore

Agent replied · 15 November 2023

Dear Ashu Kumar, Thank you for taking the time to share your positive experience with our services! We're delighted to hear that you found our team's approach very professional from start to finish. Effective communication and guidance are pillars of our service, and it's fantastic to know that you felt well-informed at every step of the process. We understand that navigating real estate transactions can be complex, and we strive to provide the support and clarity needed for a seamless experience. Best Regards, Oyster Properties Team

5/5

Google

Sub - Reviewing Gemma I have been using Oyester Properties let and manage services for last 8 years and am very happy. This was the 1st instant where I worked with Gemma for letting out one of my property. She is very good in her job and was impressed.

Nita · 7 November 2023 · Oyster Properties Stanmore

Agent replied · 10 November 2023

Dear Nita Gaglani, Thank you so much for taking the time to review Gemma and our property management services. We greatly appreciate your loyalty as a customer for the past 8 years. We're delighted to hear about your positive experience working with Gemma for the first time. It's always gratifying to know that our team members leave a positive impression. Gemma's dedication and proficiency in her role are qualities we hold in high regard. We will be sure to pass on your kind words to her. If you ever have any questions or need assistance with any of your properties in the future, please don't hesitate to reach out. We value your continued trust in Oyster Properties and look forward to serving you for many more years to come. Thank you again for your support and feedback! Best Regards, Oyster Properties Team

5/5

Google

Oyster were great in handling the sale of our property. We tried with a few vendors before but Oyster and in particular Irina really managed to get this over the line. Great understanding the sales/buy process and great communication throughout the sale.. even those sticky times - there was always solutions given! Highly recommended. Thank you!

Dev · 4 November 2023 · Oyster Properties Stanmore

Agent replied

Dear Dev Chauhan, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that they receives the recognition they deserve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

5/5

Google

Oyster properties is the most accomplished, supporting, friendly and dedicated agency towards their clients.They meet all landlords & tenants individual requirement and provide a higher level of service and satisfaction to the best of their knowledge and skills. Anyone looking for a professional and reputable property agency to have peace of mind, I would highly recommend oyster.

Abeda · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 17 October 2023

Dear Abeda Mazumder, Thank you so much for your incredibly kind words and your trust in Oyster Properties. We are thrilled to read your review and appreciate your recognition of our dedication, support, and friendly service. We're committed to meeting the unique needs of both landlords and tenants, and your satisfaction is paramount to us. Your recommendation as a professional and reputable property agency means a lot to us, and we are here to provide you with peace of mind whenever you require our services. We're here to help and provide the best service possible! Best Regards, Oyster Properties Team

5/5

Google

I had an outstanding experience working with Gemma Groogan at Oyster properties. Her professionalism, market knowledge, and exceptional service made my property search effortless. From start to finish, Gemma Groogan and Oyster properties demonstrated a remarkable level of professionalism, expertise, and dedication that made the entire process seamless and stress-free even with registration of utilities, council tax etc. She and her team were attentive, responsive, and went above and beyond to meet my needs. I highly recommend Gemma Groogan and Oyster properties for anyone seeking a reliable and dedicated property agent. Thank you Gemma.

Zahir · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 9 August 2023

Dear Zahir Surani, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

5/5

Google

Reviewing Gemma at Oyster Properties: I am happy to write a positive review for the property agent(Gemma) that I recently rented with, She was very helpful in ensuring that everything went smoothly. They even provided me with some helpful tips and advice for moving into my new home. Overall, I would highly recommend this property agent (Gemma)to anyone who is looking to Rent, buy or sell a property. Their professionalism, knowledge, and dedication to their clients make them a top choice in the industry. Thank you to my agent Gemma for all of your hard work and for helping me find the perfect home!

Sunil · 4 November 2023 · Oyster Properties Stanmore

Agent replied

Dear Sunil Reddy, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Gemma receives the recognition they deserve. So thanks for your kind words and we look forward to seeing you again. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

5/5

Google

Reviewing Gemma at Oyster Properties. Had a great Experience with oyster properties. Very Supportive & Friendly team. Just tell your all demands and they will do their best to serve you. Highly Recommended. Corry On...

Sandip · 4 November 2023 · Oyster Properties Stanmore

5/5

Google

Gemma Groogan is very cooperative person. We, Ankur Roy, Nilesh Bhanderi, and Darshit Goyani, are writing this to express our heartfelt appreciation for her kind nature and unwavering support throughout the tenancy contract process. Her dedication, professionalism, and attention to detail have been truly commendable. She is always been available to answer our queries and provide us with sound advice. Her positive attitude and friendly demeanor have made the entire process much smoother and stress-free for us. Moreover, we would like to thank you for her continued support even after the tenancy contract was signed. Her prompt responses and willingness to assist us with any issues that arose have been invaluable. In conclusion, we would like to express our sincere gratitude to you for your exceptional service and kind nature. It has been an absolute pleasure working with you, and we look forward to maintaining a long-lasting relationship with you. Especially thanks for Gemma and Mehul. Thank you once again for everything. Best regards, Ankur Roy, Nilesh Bhanderi, Darshit Goyani.

Ankur · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 4 June 2024

Dear Ankur Patel, We are truly touched by your heartfelt appreciation and kind words about Gemma Groogan and our team. It has been our pleasure to assist you throughout the tenancy contract process, and we are thrilled to know that you had a positive experience. Gemma is indeed a dedicated professional who takes pride in delivering outstanding service to our clients, and your feedback reinforces our commitment to excellence. We appreciate your recognition of her willingness to provide assistance and her friendly demeanor, which made the process smoother for you. Maintaining a long-lasting relationship with clients like you is something we value deeply, and we are here to support you with any future needs or questions. Once again, thank you for your kind words, and we look forward to continuing to serve you. Best Regards, Oyster Properties Team

5/5

Google

Recently I moved to UK from India and Gemma Groogan from Oyster properties helped to get my first house here. Background checking, contract signing all was taken care online and in quick time. I really like her way of getting things done fast and quick response to all our queries. Highly recommend. Thank you. You made my stay in London easy.

Rupal · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 1 June 2023

Dear Rpal Shroff, Just wanted to let you know how much your review means to us here at Oyster Properties. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

5/5

Google

Reviewing Gemma at Oyster Properties We were trying very hard to rent a property. All our offers were rejected because we did not have any renting history. Then we met Gemma from Oyster when viewing a property and she managed to help us rent it just in a couple of days. It was a big surprise for us. We are very thankful and wish success in the future for her and Oyster Highly recommend

Dinu · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 4 June 2024

Dear Dinu B, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Gemma will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

5/5

Google

I've had a positive experience with Oyster properties for a rental property I was looking for. Gemma was really helpful in showing us the flat, answer all our queries and making sure any charges were clear up front. Since moving into the flat, she has been responsive to any queries we've had.

Ramneet · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 4 June 2024

Dear Ramneet Bhasin, We built Oyster Properties to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

5/5

Google

I would like to express my sincere appreciation for the exceptional service delivered by the entire team at Oyster Properties. Today, I reported a maintenance issue, and to my delight, it was promptly resolved on the very same day. I extend my commendation to the Maintenance Team for their efficiency and the Maintenance Manager for her invaluable assistance in guiding me through the issue reporting process. Oyster Properties has truly redefined the rental experience for me, making it remarkably hassle-free. My heartfelt thanks to all involved.

Ria · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 13 September 2023

Dear Ria Jane Remedios, Thank you so much for your kind words and appreciation! We're delighted to hear that you had a positive experience with our service. Your feedback encourages us to continue delivering top-notch service to all our customers. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Your satisfaction is our priority! Best Regards, Oyster Properties Team

5/5

Google

It was lovely to deal with Gemma. She helped us throughout the renting process and clear all the hurdles. We were renting after nearly 8 years and process was very new for us. But lucky us, that Gemma took us through it. We called her nearly each day till the end and she replied to all our messages and even emailed her on her day off. She’s no doubt such a gem. We appreciate all her support.

Aqeela · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 30 April 2023

Dear Aqeela Irshad, Thank you for sharing your experience with us. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team

5/5

Google

As a first time renter dealing with Oyster Properties was an absolute delight. Gemma was absolutely fantastic as she helped me through the entire process and made it all extremely smooth. She was on hand whenever I had a query or needed assistance with anything. She was and is very quick to respond to any messages or emails which made the move so much easier and put my mind at ease. I would definitely recommend Oyster Properties.

Tayiba · 4 November 2023 · Oyster Properties Stanmore

Agent replied · 5 November 2023

Dear Tayiba Taj, We're absolutely thrilled to hear that your first-time renting experience with Oyster Properties was a delight, and we want to extend our sincere thanks for your kind words about Gemma. Her dedication to assisting you through the process and making it smooth is something we value highly. Your recommendation means a lot to us, and we're here to provide you with the best service possible. If you ever have more questions or require further assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your trust in Oyster Properties. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.

EA Masters winners in two years, the group and its branches: 2019, 2020.

EA Masters by year, 2019 to 2020

Source: EA Masters winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Oyster Properties

Which Oyster Properties office has the most reviews?

Stanmore has the most, with 1,224 reviews rated 4.4 out of 5, followed by Arnos Grove with 679.

Where are the Oyster Properties offices?

The two Oyster Properties offices, by town:

  • Arnos Grove: 329 Bowes Road, Arnos Grove, N11 1BA
  • Stanmore: 845 Honeypot Lane, Stanmore, HA7 1AR
What do sellers say about Oyster Properties?

6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."

What do buyers say about Oyster Properties?

3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."

Has Oyster Properties won any awards?

Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent