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★★★★★
1,692 reviews across 2 offices and 4 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,692 reviews on four platforms, rated 4.5 out of 5 overall.
1,468
Reviews on Google
All 2 offices
109
Reviews on Facebook
Business-wide
104
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
Showing 1,467 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Dear Dionysios Panagopoulos, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Best Regards, Oyster Properties Team.
5/5
GoogleI received outstanding service from Oyster properties, especially from Kumar. His high level of professionalism,expertise and attention to detail amazed me . Extremely helpful and would highly recommend to anyone looking for a property.
Dear Zena, Thank you so much for your kind words and for taking the time to leave such a positive review. We are thrilled to hear about your outstanding experience with Oyster Properties and especially with Kumar. Your recognition of Kumar's professionalism, expertise, and attention to detail means a lot to us. We always strive to provide exceptional service to our clients, and your feedback reassures us that we are on the right track. If you ever need assistance again in the future, please don't hesitate to reach out. We are here to help! Best regards, Oyster Properties
1/5
GoogleRedflag!!! Beware!!!. Oyster property is a very dishonest company. Warning to any tradesmen. Am self employed plumber this company got me to do an emergency job for them I spend money on and in the end refused to pay.
Dear Anthony, We appreciate your feedback and are sorry to hear about your experience. At Oyster Properties, we strive to maintain high standards and integrity in all our dealings. Could you please provide more details about the job in question? We want to resolve this issue and ensure that all our contractors are treated fairly and compensated for their work. Please contact us directly at 02089515558 so we can address this matter promptly. Best Regards, Oyster Properties
5/5
GoogleVery friendly and professional company. My letting agent Kumar was great for my entire tenancy. Good communication and quick to act on any issues.
Dear Cónal O'Meara, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear about your satisfaction with our services and particularly appreciate your kind words about Kumar, your letting agent. Our team strives to provide friendly and professional service, and it's fantastic to know that Kumar contributed to making your entire tenancy a positive experience. We greatly value effective communication and prompt issue resolution, and we're delighted to hear that Kumar demonstrated these qualities throughout your time with us. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. Best regards, Oyster Properties Team.
5/5
GoogleWe worked with Kumar to take out a lease for a year. Kumar was very helpful and responsive to our queries and was happy to arrange and attend a few viewings so we could check over the property before we moved in. We are now happily renting. Thanks for your help.
Dear Andreas & Jenny, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that working with Kumar made your leasing process smooth and enjoyable. It's fantastic to know that Kumar's assistance and responsiveness were instrumental in addressing your queries and ensuring you felt confident in your decision. We are pleased to have played a role in helping you find a property that you are now happily renting. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. Best regards, Oyster Properties Team.
5/5
GoogleI am with this agency since 2019. Also during the pandemic , they were very understanding and helpful. Kumar is really helpful when you need to find a house. Always answered my questions and is very patient. Whenever we had issues for maintenance or repairs always very prompt.Overall , we are really happy with Oyster Properties.
Dear Anca Alexandra Caprarin, Thank you so much for taking the time to share your positive experience with Oyster Properties. We truly appreciate your kind words and are delighted to hear that you've been with our agency since 2019. It's heartening to know that our team, especially Kumar, has been instrumental in making your housing journey a smooth and enjoyable one. We understand that the pandemic brought about unprecedented challenges, and we're grateful for your acknowledgment of our understanding and support during those times. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. We appreciate your trust in Oyster Properties and look forward to serving you again. Best regards, Oyster Properties Team
5/5
GoogleA great experience with Oyster Properties. Kumar Gurung, our estate agent, was absolutely brilliant. Knowledgeable, straight up and equally willing and able to find a solution to every potential problem or hitch that came our way. Everything you could ask for from your estate agent.
Dear Dan Oakley, Thank you so much for taking the time to share your positive experience with Oyster Properties and specifically with Kumar Gurung! We are delighted to hear that your experience was great and that Kumar played a significant role in making it so. Your kind words about Kumar's knowledge, straightforward approach, and problem-solving skills mean a lot to us. We strive to provide excellent service, and it's wonderful to know that we've met your expectations. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. We appreciate your trust in Oyster Properties and look forward to serving you again. Best regards, Oyster Properties Team.
5/5
GoogleVery glad that I chose this agency. Manesh is a highly professional property consultant. He was very helpful all the way through buying my first property, he recommended good solicitors, always easy to reach him on the phone. But most importantly he got me the first viewing of the flat that I eventually got, when it was not even on the market yet!
Dear Natalia Nikitina, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience working with Manesh and that our agency could assist you in finding and securing your first property. Manesh takes great pride in providing professional and personalized service to our clients, and we're delighted to hear that his guidance was instrumental in your property buying journey. It's fantastic to know that you found his recommendations for solicitors helpful and that he was easily accessible whenever you needed assistance. Securing the first viewing of the flat, especially when it wasn't even on the market yet, is a testament to Manesh's dedication and proactive approach. We understand how crucial such opportunities are in the competitive real estate market, and we're pleased that Manesh could help you get ahead. Best Regards, Oyster Properties Team
5/5
GoogleWe were very impressed by the homes that we saw through Oyster. Kumar Gurung, especially was extremely professional and helpful.
Dear Muneeza Naqvi, Thank you for sharing your positive experience with Oyster Properties and your appreciation for Kumar Gurung. We're delighted to hear that you were impressed by the homes you saw and that Kumar's professionalism and assistance stood out. Your satisfaction is important to us, and we're here to assist you with any further questions or property-related needs in the future. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team
1/5
GoogleFaye very rude - especially on her whatsapp messages. Being a professional potential Tenant looking for a place, she made it off putting no to deal with this company any further.
1/5
GoogleI am updating my review, after a horrible end of tenancy experience. To summarize.. the viewing and original letting experience was very good, the renewal process and regular maintenance was poor and end of tenancy was horrible.
5/5
GoogleRating only, no written review.
Dear Harsh Patel, We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. … More
5/5
GoogleRating only, no written review.
Dear Clubaspirephotos, Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
1/5
GoogleI have not had heating for over 2 weeks now, I have called, chased and also contacted contractors on behalf of Oyster properties in order to get this resolved and still no communication from them. Every personnel I speak to tells me I will get a call back, and yet I am still waiting. It has been the coldest time of the year with temperatures going below freezing to -5 degrees Celsius. An appointment was made for inspections of the apartment, to which I emphasised I would like to use this as an appointment to discuss outstanding issues and no employee of Oyster shows up, nor was any form of communication sent to cancel the appointment, even after I chased this.
Dear Adekunle Karunwi, We sincerely apologize for the inconvenience and frustration you have experienced due to the lack of heating in your apartment. We understand the urgency of the situation, especially during this exceptionally cold period. Upon conducting a thorough investigation into this matter, our maintenance team has been diligently working to resolve the heating issue. Their efforts reflect our commitment to providing timely and effective solutions. We have promptly informed the landlord about the additional two plumbing issues you highlighted. Subsequently, we have received a quote for addressing these concerns. As of now, we are awaiting the landlord's approval. Rest assured, we understand the importance of a swift resolution, and we will promptly update you as soon as we receive confirmation from the landlord. Your patience and cooperation during this process are greatly appreciated. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. Best regards, Oyster Properties Team.
5/5
GoogleReviewing Gemma at Oyster Properties. I am a resident of Woodford Court, Watford, and my experience with Oyster Properties, in general, and Gemma, in particular, has been fantastic. Gemma has been extremely helpful and empathetic towards my particular requirements. She is quick to respond and aims to resolve any issues (if any) at the earliest. I have been dealing with Gemma for some time now and never has she turned down any reasonable requests. In fact, she has always been very warm and forthcoming. As a result, I would give Gemma a genuine 5-star rating!
Dear Gunjit Madra, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Gemma receives the recognition they deserve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
4/5
GoogleWe have had a great experience renting with Oyster Properties. Gemma has been super helpful in answering all the questions we had and helping us with the process of getting everything ready to start renting. We have also had some interaction with Mehul, Dhaval and Pauleen. They have all been very helpful and professional in communicating with us and addressing any problems we might have.
Dear Beatrice Gaina, We're delighted to hear about your great experience renting with Oyster Properties. Thank you for your kind words about Gemma, Mehul, Dhaval, and Pauleen. We take pride in providing excellent service and assistance, and we're thrilled to know that our team has been helpful and professional in addressing your questions and concerns. Please let us know anything we can help. Again, thank you. Best Regards, Oyster Properties Team
5/5
GoogleI have had a great experience with oyster properties. It's like a family run. In letting Gemma and Neel had been so great finding great tenants. In selling Irina and Dean did a fantastic job, I was really impressed with the thorough professionalism this firm presents. I would definitely use and recommend there services. Thank you very much to all at Oyster Properties.
Dear G Harji, It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Oyster Properties. We sincerely thank you for taking the time to share your thoughts with us. Best Regards, Oyster Properties Team
1/5
GoogleThere are many repairs needed, some of which pose safety hazards. The agent has been unresponsive and his manager, Sajur, has ignored our complaint. It has been over a month and no one has followed up regarding the necessary repairs. This agency is terrible! Landlords should reconsider letting this agency manage their properties. Here are the specific issues we have encountered: - The dishwasher has not been functioning for the past three weeks, despite reporting it. No action has been taken. - When we moved in, the boiler did not work, leaving us without hot water and heating for six days. - There was a leak from the bathroom that extended into the kitchen due to faulty silicon. - There was another leak in the kitchen. - The main door has a large gap and cannot be secured, preventing us from accessing the garden. - The alarm system does not work. - The property was not properly cleaned, resulting in numerous bugs in the kitchen cabinet. - There have been multiple problems with the property that were not addressed or checked before it was rented out.
5/5
GoogleAs a first time buyer I have had the best experience with Oyster properties. Dean and Irina have been amazing and helped me so much throughout the process of buying my new home. Thank you so much! Best wishes, Shabnam
Dear AZ, Thank you for taking the time to share your positive experience with Oyster Properties as a first-time buyer. We are thrilled to hear that Dean and Irina provided you with exceptional support and guidance throughout the home-buying process. Our team at Oyster Properties takes pride in delivering excellent customer service, and we are delighted to have played a role in making your experience a positive one. Dean and Irina will be thrilled to receive your kind words, as customer satisfaction is our top priority. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. Best regards, Oyster Properties Team.
1/5
GoogleThere are many repairs needed, some of which pose safety hazards. The agent has been unresponsive and his manager, Sajur, has ignored our complaint. It has been over a month and no one has followed up regarding the necessary repairs. This agency is terrible! Landlords should reconsider letting this agency manage their properties. Here are the specific issues we have encountered: - The dishwasher has not been functioning for the past three weeks, despite reporting it. No action has been taken. - When we moved in, the boiler did not work, leaving us without hot water and heating for six days. - There was a leak from the bathroom that extended into the kitchen due to faulty silicon. - There was another leak in the kitchen. - The main door has a large gap and cannot be secured, preventing us from accessing the garden. - The alarm system does not work. - The property was not properly cleaned, resulting in numerous bugs in the kitchen cabinet. - There have been multiple problems with the property that were not addressed or checked before it was rented out.
5/5
GoogleExceptional customer support from the Oyster Letting group. Prompt, precise and supportive all the way. They met and exceeded my expectations. My first letting experience was awful, Oyster came to my rescue, believed in us and convinced the Landlord on our behalf to let the property to us. Big thank you to the entire team. And there welcome pack? Exceptional.
Dear BTT-EAS Nig LTD, We were overjoyed to read your incredibly kind words about your experience with the Oyster Letting Group! Your positive feedback means the world to us, and we're thrilled to have played a part in turning around your letting experience. We're genuinely thankful for the opportunity to assist you and be a part of your positive letting experience. Our entire team is here to ensure your time with Oyster Letting Group continues to be smooth, comfortable, and enjoyable. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. We appreciate your trust in Oyster Properties and look forward to serving you again. Best regards, Oyster Properties Team.
5/5
GoogleVery Nice Services & Experience
Dear Pooja Patel, Thank you so much for your kind words and positive feedback regarding our services. We're thrilled to hear that you had a very nice experience with us! We strive to provide excellent services and create memorable experiences for our valued customers. Your feedback is truly motivating for our team, as it reinforces our commitment to delivering top-notch service. If you ever need assistance in the future or have further feedback to share, please feel free to reach out. We appreciate your trust in Oyster Properties and look forward to serving you again. Best regards, Oyster Properties Team.
5/5
GoogleRating only, no written review.
Dear Dimitar Shopov, Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Best regards, Oyster Properties Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
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Stanmore has the most, with 1,224 reviews rated 4.4 out of 5, followed by Arnos Grove with 679.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.
