5/5
TrustpilotWe have been renting with Oliver Burn…
We have been renting with Oliver Burn for over 4 years, and everything has gone very smoothly. They are responsive and have been especially helpful with our annual tenancy renewal process.
Trusted Agent profile
Oliver Burn estate agents in London
★★★★★
190 reviews across 2 offices and 3 platforms
Oliver Burn has two offices, all in London. Together they have 190 reviews on three platforms, rated 4.7 out of 5 overall.
120
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
68
Reviews on Trustpilot
Business-wide
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Our offices
Oliver Burn's two offices, most reviewed first. Each has its own page.
Latest reviews from every Oliver Burn office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotTrustworthy!
We have been renting with Oliver Burn for over six months and we had an excellent experience so far. During the negotiation and tenancy agreement setup, they were very responsive, scrupulous and patient in clarifying all our doubts and answering our questions. After moving into the flat, our property manager Louise has been very helpful and dealing with any repairs or needs promptly - often within the next day! Always kind and absolutely trustworthy.
5/5
TrustpilotI have been renting with Oliver Burn…
I have been renting with Oliver Burn for over 2 years. As soon as we decided on the flat we wanted to rent, they guided us through putting a deposit down on the same day. Since then, Louise has been so efficient at helping us with any issues we have at our flat and always willing to go out of her way to help. It makes renting in London feel easy!
5/5
TrustpilotThank you, everyone at Oliver Burn
We've been renting through Oliver Burn for 6+ years. The staff has always been helpful and friendly. I mean, literally, whenever we've had a tenancy-related issue they've helped every single time. I don't remember to have ever had to fight for something to get done, as is sometimes the case with landlords. They reply quickly over email. Which is a big plus for those who, like myself, struggle with phone conversations. Thank you, everyone :)
5/5
TrustpilotExcellent Service
We’ve been renting through Oliver Burn for over 2 years now and they’ve made it so easy for us. Louise is our property manager and she has been great. Any query or problem we have (which hasn’t been many at all) is dealt with the same day. We would highly recommend renting through Oliver Burn.
5/5
TrustpilotLouise is the best managing agent we…
Louise is the best managing agent we have ever had. We have had some terrible experiences with other agents but using Oliver Burn has been nothing but positive. Responsive, proactive and friendly, couldn't recommend highly enough.
5/5
TrustpilotOliver burn are the best estate agent…
Oliver burn are the best estate agent I’ve used in london. Louise is great at replying to emails quickly and always has a solution. Would definitely recommend them.
5/5
GoogleRating only, no written review.
Agent replied · 11 November 2024
Thank you Karen!
5/5
GoogleExcellent services
Agent replied · 11 November 2024
Thank you Glen!
5/5
GoogleExcellent service ! we rented a flat with them for 3 years and no problem. Very friendly and efficient. Thanks Louise (property Manager) for you help !
Agent replied · 11 November 2024
Thank you Maria!
5/5
GoogleEvery team member provided an excellent service in my renting service. Extremely helpful, would highly recommend!
Agent replied · 12 October 2026
Thank you Mary! We appreciate your lovely comment! We are more than happy to help!
5/5
GoogleTim was excellent with dealing with our purchase and chased where required to get us over the line. On top of that, exceedingly nice chap too
Agent replied · 11 November 2024
Hi Simon, You were an absolute pleasure to work with and we are so happy that you had a great experience. We wish you both the very best for the future in your new home. Warmest regards TC-P
1/5
GoogleVery poor estate agent. Was a cash buyer and went to view a property I was very keen on. I was told I’d hear back the next day with answers to my questions and follow up conversation... received nothing. Followed up with an email and a text message and still heard nothing. Incredibly poor professionalism and would not trust them for a second to sell my property and get the best offer for me.
Agent replied · 11 November 2024
Thank you for taking the time to share your feedback with our General Manager Tim C-P when he called you last week and we are sorry that you feel your experience was not up to standard. In his call it was explained to you that the member of staff concerned had to take sudden unplanned leave due to the unexpected bereavement of an immediate family member. In his haste to attend the emergency we have deduced that he did fail to pass on your query to his colleagues and therefore unfortunately your email and text were not responded to in acceptable time frame. As you can appreciate due to these extenuating circumstance it was a difficult period of time for the member of staff concerned and certainly not how they or Oliver Burn normally conduct business. We do appreciate some time was lost and accordingly we sincerely apologize for the delay in responding. We believe you are aware of all the previous and current offers as well as the information you requested and that until a formal offer is made at an acceptable level for our client the property is still available. Should you be wanting to discuss further please do not hesitate to contact Tim or the office directly.
1/5
GoogleWe applied for a Rental Property with this company. After one week we still hadn't heard anything about our application. Tim ignored two emails and a voice message during this time. Once he finally took our phone call he then assured us that everything was going along fine and that we just had to sign the tenancy agreement. Three days later we made many attempts at contacting him again, eventually being told he would chase up the application for us. The following morning we received an email saying that the property had been let to someone else. Very dissapointed that we wasted 12 days to find out we were unsuccessful and also lost time looking for other places as we were told we had the one with Oliver Burn. Edit: I have been contacted by many people from Oliver Burn to rectify the situation. While I appreciate the matter being followed up on, I do believe it was unfortunately a once off situation which we found ourselves in and hopefully it shouldn't happen again to anyone else.
Agent replied · 11 November 2024
Dear Kelsy, Thank you for your review. We take any complaints/comments very seriously and just want to reply accordingly. Firstly we apologise for the delay in replying, but we were gathering the history behind your complaint. There were a few offers made for the rental property in question, and even though your offer was being considered by the Landlord a higher offer came in. At the time of the offers, the Landlord was going abroad and was going to make a final decision on her return. The landlord decided to go with the other offer, as they did not require any additional furniture, and their offer was higher. Tim was unaware that your offer had not been accepted by the landlord, as it was being dealt with by a colleague in our Clapham office and due to the Easter weekend Tim did not find this information out until his return to the office on Wednesday 24 April 2019. We sincerely apologise for the disappointment and time you had wasted on finding a suitable replacement property. We can assure you that your comments have been noted, and improvements are in place to avoid any one else being dissatisfied with our service. If you would like to speak further, please call our Herne Hill office on 0207 274 3333 With sincere apologies and king regards
1/5
GoogleEdit - Oliver Burn have replied to my review and contacted me by telephone about my complaint. I am satisfied that they have taken my concerns seriously and have investigated what went wrong. My partner and I were unimpressed by Tim Hudson at Oliver Burn from day 1 as he was late to our viewing. We rang Oliver Burn and they told us that he had left the office and was on his way. We realised later that their office was directly opposite the flat we were viewing so this seemed bizzare. When Tim arrived he did not introduce himself but just nodded at us to follow him. Whilst viewing the property we expressed surprise that a furnished property came with no living room furniture at all but said we would make an offer anyway. Tim highly recommended that we ask for the furniture with our offer, so it is somewhat frustrating to read that this is the reason our offer was unsuccessful. On the day we made the offer Tim told us that we were lucky as the landlord lived in the UK. When we were told the offer was unsuccessful he said that this happens often when the landlord lives abroad?? In response to our complaint Oliver Burn state that Tim was unaware of the progress of our offer because a colleague dealt with it. We made several enquires with different estate agents over the Easter bank holiday and every single other agent made a clear handover and assigned another agent to keep in touch with us whilst ours was away. What was most unimpressive about Oliver Burn was the persistent poor communication. We made an offer, sent all our personal details to the address we were given and then Tim asked why we hadn’t made an offer and that he had no record of our details. This is a worrying lack of concern for GDPR. After making the offer on Monday we had radio silence until a week later on the Tuesday. This is despite sending two emails and contacting the Oliver Burn office. When we finally reached Tim he said oh yes I saw your messages but didn’t bother to explain why he had ignored them. He repeatedly assured us that our offer was progressing with no issues but sent no more information through. We then contacted him again on the Thursday when he admitted he had no idea on the progress of our offer. After letting us know we had been unsuccessful he told us he had another flat available. We asked to view it as our moving date was now approaching urgently. 3 weeks on he still hasn’t bothered to get back to us until my partner left a review on google. We encountered 7/8 estate agents while property hunting in London, Oliver Burn was by far the worst. Every other offer was progressed or rejected in 48 hours. Oliver Burn’s turn around time of 12 days just suggests pure incompetence.
Agent replied · 11 November 2024
Dear Rebecca, Thank you for your review. We are surprised that after having had a review from your partner Kelsy to which we sent a response, you have also written a review about the same experience. We just want to clarify a few additional points you have made. Oliver Burn have two offices one in Clapham and one in Herne Hill, Tim Hudson works from our Herne Hill office, so had to travel from Herne Hill to Clapham to meet you both. Tim had an appointment before his meeting with you, and this ran over. So this unfortunately made him late in meeting you both. The flat was marketed furnished/unfurnished, which meant you could either purchase the living room furniture, or bring your own. We feel that a misunderstanding was made regarding where the landlord resides. The landlord was going abroad for the Easter break, and does not live abroad. We follow the GDPR with the utmost care and commitment. At no point were any of your personal details compromised. Once again we sincerely apologise to you and Kelsy for your disappointment. We wish you all the best in the future.
5/5
GoogleI've only been renting with Oliver Burns for a few months but been pretty happy so far. Getting the papers done was fairly easy and smooth, and the handing over of the keys worked out without any issues as well. If there are any issues or queries, the team is quick to respond and take action. Very friendly and helpful!
Agent replied · 11 November 2024
Thank you Michaela for your kind comments. We are always more than happy to help!
5/5
GoogleWe have been renting a flat through Oliver Burn for 18 months. Louise at the Clapham office has been very helpful and has quickly dealt with any issues that have arisen. Renewing our lease after the first year was quick and easy. Would recommend.
Agent replied · 11 November 2024
Thank you Caroline for your kind words! Feel free to contact us at any time!
5/5
GoogleI found a flat for rent with Oliver Burn Clapham and in almost three years I had no issues. Louise has always been very professional and helpful, the dialogue is always quick and the whole team has always been available, really excellent service so far.
5/5
GoogleOliver Burn were friendly and very helpful right from the get go. If we've had any little problem, they've been very attentive and responsive in getting it fixed. I've personally had a lot of problems with estate agents in London, being unhelpful and unfriendly - Oliver Burn have been a delightful reverse to this trend!
Agent replied · 11 November 2024
Thank you Alex for your lovely comment! We are here for tenants like yourself - we want to make your life the best it can be and I am glad we are doing so! Feel free to call us at any time
5/5
TrustpilotExcellent service
I found a flat for rent with Oliver Burn Clapham and in almost three years I had no issues. Louise has always been very professional and helpful, the dialogue is always quick and the whole team has always been available, really excellent service so far.
5/5
TrustpilotLandlord with Fully Managed Flat
I've been with Oliver Burn for over a year now, and they fully manage my flat. From the beginning I could tell they were an upfront and honest organisation, and they have never disappointed.Louise and her team in the Clapham office have been fantastic, looking after my tenants without all the hidden costs you get with other Estate Agents. Great first year and looking forward to many more!
5/5
TrustpilotGood experience so far
I've only been renting with Oliver Burns for a few months but been pretty happy so far. Getting the papers done was fairly easy and smooth, and the handing over of the keys worked out without any issues as well.If there are any issues or queries, the team is quick to respond and take action. Very friendly and helpful!
5/5
TrustpilotVery efficient
Very efficient, responsive and fair agent.
Agent replied · 15 June 2024
Thank you very much for your kind words,we are glad that our service met your expectations.
5/5
TrustpilotMy wife and I were downsizing to a flat…
My wife and I were downsizing to a flat and as soon as we found a flat that we wanted Tim Hudson was on our case - even going into his office on a Saturday evening to progress the deal.Throughout the process he kept us informed and was a fantastic link between the charming vendors and ourselves.Very down to earth and honest - we trusted him from the outset.Thanks Tim
Agent replied · 15 June 2024
Thank you for your very kind words.Tim H
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Oliver Burn
Which Oliver Burn office has the most reviews?
London (362 Clapham Road) has the most, with 131 reviews rated 4.7 out of 5, followed by London (5 Half Moon Lane) with 127.
Where are the Oliver Burn offices?
The two Oliver Burn offices, by town:
- London (362 Clapham Road): 362 Clapham Road, London, SW9 9AR
- London (5 Half Moon Lane): 5 Half Moon Lane, London, SE24 9JU
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