Trusted Agent profile
★★★★★
163 reviews across 2 offices and 3 platforms
Oliver and Bailey has two offices, in Hastings and Bexhill On Sea. Together they have 163 reviews on three platforms, rated 4.2 out of 5 overall.
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Three reviews from Oliver and Bailey's clients, with the office each is about. Shown as written, first names only.
5/5
GoogleWe rented a property through Olivia & Bailey for two years and found them to be professional throughout. Any issues that arose were dealt with promptly and efficiently. I would particularly like to thank Shelley for her help in resolving an energy account query after we had vacated the property. Her assistance was greatly appreciated. Overall, our experience was very positive, and I would highly recommend Olivia & Bailey as a letting agent.
5/5
GoogleWe were very happy with the service we received from the Staff at Oliver & Bailey Robyn was very helpful & informative on all our viewings & Georgia & Acacia very helpful & organised with all the paperwork ect Very professional team Would recommend them to Everyone Thank you all of you
5/5
GoogleA very good estate agent during my tenancy of 4 years, very gutted to leave them but always quick responses and solutions to any and all questions or problems. Shelly Garnsey was especially attentive and helpful throughout, a very good asset to the company.
Oliver and Bailey's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe rented a property through Olivia & Bailey for two years and found them to be professional throughout. Any issues that arose were dealt with promptly and efficiently. I would particularly like to thank Shelley for her help in resolving an energy account query after we had vacated the property. Her assistance was greatly appreciated. Overall, our experience was very positive, and I would highly recommend Olivia & Bailey as a letting agent.
1/5
YellTerrible experience
Staff are very rude and patronising on the phone. Felt they discriminated against me
4/5
GoogleFriendly helpful staff. Nothing too much trouble in explanations and helping us to understand the paperwork and timing of the process of renting. Always ready to help even without an appointment either by calling into the office or phoning/emailing. Always smiling and calm.
5/5
GoogleSuch a smooth and pleasant experience. Georgia, Acacia, Robyn and Emma were so friendly and professional and always had answers to my many questions. Would highly recommend them.
5/5
GoogleReally friendly and helpful!
5/5
GoogleI’ve been using Oliver and Bailey for several years now, and I couldn’t be happier with their service. They consistently find great tenants and make the entire process smooth, easy, and completely stress-free. The staff are always friendly, professional, and incredibly well organised, which makes a real difference when managing properties. I would highly recommend them to anyone looking for a reliable and efficient estate agent.
5/5
GoogleWe were very happy with the service we received from the Staff at Oliver & Bailey Robyn was very helpful & informative on all our viewings & Georgia & Acacia very helpful & organised with all the paperwork ect Very professional team Would recommend them to Everyone Thank you all of you
3/5
GoogleRating only, no written review.
1/5
GoogleWorst letting agent i have ever had the misfortune of dealing with.Emma Bailey is an incompetent joke,area manager, doesn't even manage her own branch,once you've been suckered in she has no interest in any problems you may have with your property.Shelley Garnsey is very condescending when she speaks to you,glad I won't be having to deal with her anymore, horrible woman.tbh honest all the staff except Robyn all pretty bad!!and beware, once you move out will find any excuse to withhold deposit from you, in our case I think a revenge action for getting environmental health involved due to having mould in every room upstairs. So yo have been warned,stay clear of this joke of a letting agent!!!
5/5
GoogleEverybody that helped with us finding the right place to live were professional courteous and very understanding of our needs would recommend to anybody looking for somewhere to live. Oliver and bailey would get my vote 10 out of 10 every time. Big thanks again to Georgia acacia And Robyn 👍 …
5/5
GoogleRating only, no written review.
5/5
GoogleA very good estate agent during my tenancy of 4 years, very gutted to leave them but always quick responses and solutions to any and all questions or problems. Shelly Garnsey was especially attentive and helpful throughout, a very good asset to the company.
5/5
GoogleI used Oliver and Bailey to rent out my flat, and honestly, I couldn’t be happier with the service they provided. From start to finish, they were absolutely amazing, professional, supportive, and incredibly helpful at every stage of the process. Communication was clear, prompt, and reassuring, which made the whole experience completely stress-free. They took the time to explain everything, kept me fully informed, and were always available to answer questions or offer advice. Their knowledge of the market and attention to detail gave me real confidence that my property was in safe hands. What really stood out was how approachable and proactive they were, nothing ever felt like too much trouble. It’s rare to find an agency that genuinely cares about both the landlord and tenant experience, but Oliver and Bailey truly do. I wouldn’t hesitate to use them again and cannot recommend them highly enough to anyone looking to rent out their property.
5/5
GoogleSpeaking from the tenant's point of view, this is a great company to deal with. Very friendly and helpful, and I would recommend them to anyone.
1/5
GoogleThey were extremely difficult to deal with. I’m not sure if it was prejudice against non-British people or something else, but they took every opportunity to belittle us. Since they manage so many properties in Hastings, they seem to exploit that power. I really disliked the experience and would strongly suggest using a different company if you have the chance.
1/5
GoogleWhen renting a house that had severe damp and mice issue, rather than hold the landlord to account they sent their large intimidating male owner to my house to bully me and insisting it was my fault when I had been there less than 6 weeks and lived alone. Avoid at all costs.
5/5
GoogleWe had a great experience renting with Oliver & Bailey. The process was smooth, the information thorough, and they even surprised us with a thoughtful moving-in gift.
1/5
GoogleRented a flat from this company for a few years. Repeatedly expressed concerns that the access to the fire escape was not good …
5/5
GoogleOutstanding. Always helpful and had every answer to my 1 million questions as a first time renter. Smooth and easy process. Cannot fault
5/5
GoogleLovely experience with Oliver and Bailey. Quick response to all my emails and queries. All the girls are lovely. Great help with everything. Thank you guys
1/5
GoogleI had a disappointing experience with Oliver & Bailey. At the outset of my application, it was agreed, following discussions between …
5/5
GoogleAwesome experience. Oliver & Bailey are indeed 5 Star
5/5
GoogleLovely group of ladies - very helpful and responsive. Far superior to other letting agencies I have dealt with. Thanks again
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hastings has the most, with 149 reviews rated 4.2 out of 5, followed by Bexhill On Sea with 24.
The two Oliver and Bailey offices, by town:
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