Oliver and Bailey Hastings reviews

★★★★★ 1/5

Google

Worst letting agent i have ever had the misfortune of dealing with.Emma Bailey is an incompetent joke,area manager, doesn't even manage her own branch,once you've been suckered in she has no interest in any problems you may have with your property.Shelley Garnsey is very condescending when she speaks to you,glad I won't be having to deal with her anymore, horrible woman.tbh honest all the staff except Robyn all pretty bad!!and beware, once you move out will find any excuse to withhold deposit from you, in our case I think a revenge action for getting environmental health involved due to having mould in every room upstairs. So yo have been warned,stay clear of this joke of a letting agent!!!

Mark · 16 March 2026

★★★★★ 5/5

Google

We recently moved into a property found via Oliver & Bailey. We found Georgia and the team incredibly helpful. From the first house visit to moving in, the team were always communicating and happy to answer our hundreds of questions. Everything was very smooth and nothing was too much. The first viewing was smooth and very knowledgeable about the property. There was no pushing and they were happy for us to wonder around. We arranged a second visit and they accommodated this incredibly well due to awkward hours my self and my husband work. The team were very friendly, welcoming and we are very happy we chose them. Our new house is wonderful and we highly recommend

Natasha · 22 October 2025

★★★★★ 5/5

Google

We were very happy with the service we received from the Staff at Oliver & Bailey Robyn was very helpful & informative on all our viewings & Georgia & Acacia very helpful & organised with all the paperwork ect Very professional team Would recommend them to Everyone Thank you all of you

Sofia · 16 March 2026

★★★★★ 5/5

Google

We had such a fantastic experience with Robyn from Oliver & Bailey. She was absolutely brilliant, so friendly, patient, and proactive in showing us around lots of different flats until we found the perfect one. Thanks to her support and effort, we’ve now moved into our new home, which we absolutely love. She made the whole process smooth and enjoyable, and we can’t recommend Robyn and Oliver & Bailey highly enough!

Phoebe · 1 September 2025

★★★★★ 5/5

Google

A very good estate agent during my tenancy of 4 years, very gutted to leave them but always quick responses and solutions to any and all questions or problems. Shelly Garnsey was especially attentive and helpful throughout, a very good asset to the company.

Josh · 16 February 2026

★★★★★ 5/5

Google

Such a smooth and pleasant experience. Georgia, Acacia, Robyn and Emma were so friendly and professional and always had answers to my many questions. Would highly recommend them.

Richard · 11 April 2026

★★★★★ 5/5

Google

I used Oliver and Bailey to rent out my flat, and honestly, I couldn’t be happier with the service they provided. From start to finish, they were absolutely amazing, professional, supportive, and incredibly helpful at every stage of the process. Communication was clear, prompt, and reassuring, which made the whole experience completely stress-free. They took the time to explain everything, kept me fully informed, and were always available to answer questions or offer advice. Their knowledge of the market and attention to detail gave me real confidence that my property was in safe hands. What really stood out was how approachable and proactive they were, nothing ever felt like too much trouble. It’s rare to find an agency that genuinely cares about both the landlord and tenant experience, but Oliver and Bailey truly do. I wouldn’t hesitate to use them again and cannot recommend them highly enough to anyone looking to rent out their property.

Oliver · 16 February 2026

★★★★★ 5/5

Google

I own a flat and I used Oliver and Bailey for their 'Find a Tenant' service. I dealt with Acacia and found her very friendly, helpful and knowledgeable. She was very thorough in the various credit checks for the tenant. It gave me peace of mind as a landlord, and I felt it was definitely worth the fee. I can highly recommend her and the team .

Greg · 25 January 2025

★★★★★ 5/5

Google

Thank you so much to Georgia and Ellie for all their help in trying to find a suitable rental property. I completed a form online and and was contacted by Georgia straight away. She discussed my specific requirements and was extremely helpful in organising a number of viewings on a single day. I was met on the day by Ellie who was friendly, professional, and knowledgeable. Being new to Hastings it was brilliant to get some valuable information and insights into the locations of the properties I viewed. Thank you so much to them both. I will be back next year when I look to buy a home.

Nush · 27 June 2024

★★★★★ 1/5

Google

BEWARE, THIS AGENCY WILL LIE TO YOU Oliver and Bailey have been, by far, the worst agency I have been with. First of all, they chose to continue working with our landlord who neglected us and refused to fix any issues we had in the house. There were serious mould and damp problems to the point where we had to involve the council and O&B did not care at all. Shelly Garnsey was abusive, and treated us like we were the issue. I am seriously concerned about how this agency operates and we have initiated a complaint with the Ombudsman as places like this should not operate. I wish there was a platform for tenants to end landlords and agencies behaviour like this one once and for all. People do not deserve to live in certain conditions and Oliver and Bailey, Shelly Garnsey and Paul Hill allowed it. DO NOT RENT from them. They'll ignore all your requests. And they'll keep your deposit, no matter how.

Lara · 15 June 2024

★★★★★ 5/5

Google

Just the best. Oliver and Bailey have helped me no end. Emma is just a credit to the company as soon as I walked into the office I was made to feel at ease, she was there to answer all of my questions. The information I received was truly remarkable you can tell this lovely lady knows her job. I for one would never use another letting agency in Hastings they are so professional but most of all so friendly. Thank you so much.

Gaye · 13 June 2024

★★★★★ 5/5

Google

I’ve been using Oliver and Bailey for several years now, and I couldn’t be happier with their service. They consistently find great tenants and make the entire process smooth, easy, and completely stress-free. The staff are always friendly, professional, and incredibly well organised, which makes a real difference when managing properties. I would highly recommend them to anyone looking for a reliable and efficient estate agent.

Ana · 2 April 2026

★★★★★ 1/5

Google

The worst letting agency I’ve had to deal with, micro aggressive agents with an undertone of racism. Very unprofessional, speak to people rudely and condescending. I thought maybe I was overthinking things but clearly not, this is probably my 5th contact with them and I am appalled on every level. Thank goodness there are other agencies who value people regardless of where they are from. Never again Just a follow up, customers deserve to be spoken to with respect Emma of Oliver and Bailey, if I couldn’t afford the flat I won’t ring you, you have no right to be condescending, it doesn’t cost much to be empathetic, I have been on your list since 2021 so if I say there is a pattern, there is, you don’t call my phone eliciting a response from me so you could justify your ill behaviour towards me. Secondly you don’t threaten not to give houses to people because they dropped reviews, I’d rather sleep on the streets than rent from you guys anyway, Goodluck to you too n I hope people see you for who you really are

Better · 24 September 2024

★★★★★ 1/5

Google

Absolute shambles of a letting company and so rude to you and if u recieve benefits they speak to you like ur lower than the low They need to be more training on how to be polite on the phone especially the female staff and they need to change their policys cos not everyone has a guarantor. So if u dont have a guarantor or 12 months up front and on benefits they won't entertain you If I could put no stars i would

Leanne · 21 August 2025

★★★★★ 1/5

Google

They were extremely difficult to deal with. I’m not sure if it was prejudice against non-British people or something else, but they took every opportunity to belittle us. Since they manage so many properties in Hastings, they seem to exploit that power. I really disliked the experience and would strongly suggest using a different company if you have the chance.

Ahmed · 16 February 2026

★★★★★ 5/5

Google

Everybody that helped with us finding the right place to live were professional courteous and very understanding of our needs would recommend to anybody looking for somewhere to live. Oliver and bailey would get my vote 10 out of 10 every time. Big thanks again to Georgia acacia And Robyn 👍 …

Daniel · 16 March 2026

★★★★★ 5/5

Google

I have nothing but the highest praise for Oliver & Bailey. They have been thouroughly professional through out the transaction I have had with them. Emma and her team including Shelly have been constant in their professionalism and helpfullness. When large corporate estated agents seem to be taking over everything Oliver & Bailey rise far above all of them. If you are looking for that personal touch then please look no further. Nothing was too much trouble and Emma and Shelly are always on hand to help. Thanks so much.PositiveResponsiveness, Quality, Professionalism, Value

Anna · 27 August 2022

★★★★★ 5/5

Google

From the moment we approached Oliver & Bailey regarding a property to let, we felt incredibly welcome and valued as tenants, something we had not been used to with our last agent who isn't worth wasting breath on! The property viewing with Shelly was fantastic, professional but with a relaxed feel which was so refreshing and nice. Emma was amazing in helping us secure the property which we cannot fault and are so, so happy to be in, our move in was made even more special by the gift, so thank you for restoring our confidence in a proper estate agent. its often the little things that get noticed and they really make you feel valued. In our opinion, the best Estate/Letting agent in town! They really went above and beyond. 10/10!

George · 16 June 2022

★★★★★ 4/5

Google

Friendly helpful staff. Nothing too much trouble in explanations and helping us to understand the paperwork and timing of the process of renting. Always ready to help even without an appointment either by calling into the office or phoning/emailing. Always smiling and calm.

Lyn · 16 April 2026

★★★★★ 1/5

Google

When renting a house that had severe damp and mice issue, rather than hold the landlord to account they sent their large intimidating male owner to my house to bully me and insisting it was my fault when I had been there less than 6 weeks and lived alone. Avoid at all costs.

Alison · 16 January 2026

★★★★★ 5/5

Google

Really impressed with the team at Oliver and Bailey. They made the whole process of renting super stress-free and straightforward, communicating clearly and also being very fast with responses. It has been a great experience and we are very happy tenants! The team even provided a very thoughtful welcome gift of goodies :) Special shout out to Acacia and Tracy! Thanks! Highly recommend Oliver and Bailey

Marina · 21 July 2023

★★★★★ 5/5

Google

Oliver & Bailey have managed our rental cottage for nearly 4 years and have always been very efficient, polite and friendly to deal with. Tenants were found quickly with little downtime which is great when you are a landlord. I would highly recommend their services to both landlords and tenants alike. Emma manages her team extremely well and is a credit to the company’s success.

Hayley · 16 June 2023

★★★★★ 5/5

Google

I am a landlord with a few properties and have been using Oliver and Bailey for many years now. I have delt with many of the staff and found them all very competent and helpful. There have been a occasions where they have gone above and beyond to accommodate me. They are always happy to answer any questions I have and deal with and situations that come up. I would highly recommend Oliver and Bailey for any rental needs however big or small.

Matthew · 24 November 2024

★★★★★ 5/5

Google

Very pleased with service I have received from Emma and her team at Oliver & Bailey and look forward to them assisting me more with my portfolio Bruce Day

Bruce · 24 November 2024