Trusted Agent profile · Hastings
★★★★★
145 reviews across 3 platforms
29 Cornwallis Street, Hastings, TN34 1SS
Oliver and Bailey's office in Hastings, at 29 Cornwallis Street, is rated 4.3 out of 5 across 145 reviews on three platforms, including 134 Google reviews rated 4.2.
Every review we hold for the Hastings office, from every platform, shown as written. First names only.
5/5
GoogleHave only been renting through Oliver and Bailey since May but so far they have been very prompt with anything I have needed help with! Emails promptly answered and issues dealt with as quickly as possible, I cannot fault them throughout the process so far! Shelley has been extremely helpful! Thanks team!
4/5
GoogleThis Apartment is awesome and really like been here
5/5
GoogleWe found Oliver & Bailey to be fantastic particularly Emma & Shelly. From the moment we contacted them they have been helpful, informative and essentially handled everything making a potentially stressful situation straightforward and seamless. Couldn't recommend enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally happy with the customer service that Oliver and Bailey have given, Emma and the team have gone above and beyond for us to be able to rent the property we are in. Also thank you so much for the gift left at the property for moving in. Would highly recommend.
5/5
GoogleEmma was very friendly and helpful when putting my flat up for rent. They were so easy to deal with and I felt like they were honestly there to help rather than pushing their own sales agenda! They managed to line up 4 viewings within a day. Thanks guys
1/5
GoogleAmazing attitude from Shelly at Oliver & Bailey, NOT. Imagine telling a female, disabled, vulnerable young tenant you do not care about their concerns, or them being verbally abused by another male tenant and not being willing to do anything about it. Not to mention the various complaints which have been made against her by said other tenant, but responses from the young lady ignored. Also have Shelley saying she’s no interested about said concerns on video. Amazing that.
5/5
GoogleA big thank-you to Emma and the team at Oliver & Bailey for all your help in getting our property back to a rentable state again, and in finding us suitable new tenants.
5/5
GoogleSpeaking from the tenant's point of view, this is a great company to deal with. Very friendly and helpful, and I would recommend them to anyone.
5/5
GoogleEmma and all the staff at Oliver and Bailey have been absolutely brilliant on more than one occasion when ive used their 'find a tenant' service. They are extremely thorough when doing their credit checks etc, and keeping you informed. I will definitely be using them again!
5/5
GoogleWorking with Emma at Oliver & Bailey is always a pleasure - her honest down to earth approach, running alongside her wealth of knowledge for the area, ability to secure tenants & handling logistics of a successful letting is a breath of fresh air. She and her experienced team provide regular communication during the process, whilst always being on hand to go that extra mile to answer queries no matter how big or small. Happily use in the future and reccommend their services to landlords & tenants.
5/5
GoogleI recently moved in a rent house with the help of Oliver & Bailey. Great communication throughout the all process to make it smooth and less stressful. The staff was very helpful and friendly. Promptly replied to my emails. Highly recommend. Thank you.
5/5
GoogleWe had a great experience renting with Oliver & Bailey. The process was smooth, the information thorough, and they even surprised us with a thoughtful moving-in gift.
1/5
Google"If you take the house from them, never expect to receive the deposit money upon vacating the house because they will not give it to you. They will provide various reasons and attempt to purchase items from you. I was charged £60 for forgetting to take a comb, indicating that they will find many things to charge for and then offer to buy them from us. Therefore, be careful in your dealings with them."
5/5
GoogleI highly recommend Oliver & Bailey. Robyn took the time to understand my requirements and came back swiftly with an excellent result, going above and beyond. An asset to any landlord, tenant and the agency. The communications and procedures have been related clearly and thoroughly.
1/5
GoogleRented a flat from this company for a few years. Repeatedly expressed concerns that the access to the fire escape was not good …
5/5
GoogleLovely experience with Oliver and Bailey. Quick response to all my emails and queries. All the girls are lovely. Great help with everything. Thank you guys
1/5
Googlevery rude and unhelpful not interested in Solo Tenants. Owner was unprofessional
5/5
GoogleAfter a long time searching trying to find & rent our next long term home we finally found the perfect house & were very lucky to fall in to safe hands with O&B .. The staff here are extremely caring to all of our needs & proffesional with reasuring us we had made the right move .. a month in & we couldnt be happier . We have felt so at ease & really appreciated the fact once moved in they had carried on to better our home with additional repairs to make us feel completely at home & happy with everything. Acacia & Tracey dealt with us manly & wanted to say they are a credit to the company .. clearly decent all around & well proffesionly run so if your renting you cant ask for more than this so thank you .
5/5
GoogleGreat experience with letting through Oliver & Bailey. Shelly was fantastic and so was the lady that took is for the viewing, very quick process and helped us along the way. Highly recommended using Oliver & Bailey
5/5
GoogleVery thorough and professional service accompanied with a friendly team, thank you Tracy and the team for making our move in go as smooth as possible, the welcome pack was a lovely touch too.
5/5
FacebookShelly found us our dream home! Amazing customer service! 10 out of 10!!! Thank you Shelly for your hard work! From Mike and Eleanor
You're very welcome 😊
1/5
GoogleThey are very nice when you start your tenancy, but later they will ignore you. For example the fancy triple glazed windows have a water and mould inside (see pictures). You can't see outside normally. They saying: keep ventilating. But the reason is they not paying for the manufacturer company anything for warranty and they doesn't want to change those windows. Also when you like to terminate your tenancy they will harass you. After you moved out they gonna charge you for anything (you had pets, you had a shelving unit installed, redecoration, cleaning, etc) If you a tenant, just keep all your emails and record all the phone calls, because if something just verbally agreed later they will say you are a liar. Tracy L. is the worst she will yelling at you when she want something, but you don't agree with it. Never and ever again with this awful agency!
5/5
GoogleOutstanding. Always helpful and had every answer to my 1 million questions as a first time renter. Smooth and easy process. Cannot fault
1/5
GoogleAbsolutely appalling level of care and concern for a man who had been lying on the floor covered in blood for most of the afternoon opposite their building
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oliver and Bailey's Hastings office has 145 reviews across three platforms: 134 on Google, 10 on Facebook (across the whole business), 1 on Yell.
Oliver and Bailey Hastings is rated 4.3 out of 5 across all 145 reviews, and 4.2 out of 5 on Google from 134 reviews.
Oliver and Bailey Hastings, 29 Cornwallis Street, Hastings, TN34 1SS.
