Trusted Agent profile
★★★★★
168 reviews across 11 offices and 1 platform
Ocasa Homes has 11 offices, in Sunderland, Leek (two offices), Birkenhead (six offices), Birmingham and Castleford. Together they have 168 reviews on 1 platform, rated 3.2 out of 5 overall.
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Ocasa Homes's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe truth of the matter
The truth of the matter is OCASA is unique and outstanding in their dealings. They have sympathy and very considerate handling matters that relate to tenants. Efficient,effective and professional at what they do.Josephine Tenant, Smith flour mill
Hi Josephine, thank you for taking the time to leave your review and for your kind words it is great to hear that you have had such a good experience with Ocasa.
1/5
TrustpilotImpossible to get a hold of a letting…
Impossible to get a hold of a letting agent on the phone took me 6 attempts before I could speak to the agent. Requested the full 12 months rent upfront. Lied to about washing machines being able to dry clothes, lied to about the internet speeds. Very miss leading group who force you into a fixed term tenancy that you cannot exit. Managers don't take any complaints seriously just pawn you off with poor excuses. No one is held to account here and its evident they are getting away with alot of non compliance and poor hard sales like tactics. Also my shower broke after a week no shower for 3 working days, lock to my bathroom broke. Granted they did come out and fix it but an unbelievably stressful process. AVOID
Hi Niall, I am sorry to hear this. We appreciate your feedback and will pass it on to the relevant teams to help improve our service for future tenants.
5/5
TrustpilotOcasa! Brilliant company!
Ocasa are a great private rental company! Definitely recommend! Their properties I.e house shares, flat shares; are lovely & have everything you need if you are just starting out on your own. Also very affordable!
Hi Jessica, thank you for your feedback it it great to hear that you are having a good experience renting with us!
3/5
TrustpilotBins are always mess and there's not…
Bins are always mess and there's not enough of them. Very noisy environment and the fire alarm is constantly being set off by other residents. Maintenance is very hit and miss. They often promise changes but little evidence that they are doing them on the ground. Out of hours service is non existent. Good luck getting help after 5pm or on a weekend.
Hi Rhiannon, thank you for letting us know we have taken note of your feedback to help improve our service for future tenants.
5/5
Trustpilot10/10!!! ☺️☺️
I’ve been with Ocasa Homes for over 2 years now and I wouldn’t change a thing! They’re very responsive to emails and helpful if there are ever any maintenance issues. They’re always working with tenants to improve the building, for example they sent out a survey for feedback on our building, I personally mentioned it would be nice to have some improvements outside the building, since then we have had gardeners, new bins and our car park has been tidied up with a lick of paint. Rate them 10/10!! ☺️ Fiona Taylor, Old School Lofts
Hi Fiona, thanks so much for your kind words this is great to hear!
5/5
TrustpilotInternet problem
Internet was down over Christmas but worked hard to fix problem and kept me informed 5 stars
Hi Craig, thank you for the feedback this is great to hear!
5/5
TrustpilotI have been renting with Ocasa homes…
I have been renting with Ocasa homes since November 2023 and they have been nothing but fabulous! Always fast at replying when needing to contact. Amazing company to rent from.
Hi Madison, thank you for your feedback and for letting us know this is great to hear!
1/5
TrustpilotThieves
Thieves! They forged my move in date to be incorrect (I have paperwork and bank statements proving otherwise) and are demanding I pay money I don’t owe. Next to no customer support and 0 morals. The accounts team have made 2 issues previously regarding money and this being the third (both times prior admitting the fault was made by them), the accounts are so bad In house they’ve even failed to file their own accounts properly (shown on companies house and the picture I’ve attached to this review, This is a sign of a failing company and to be wary of).In 2021 there was a 1 week period with constant electrical cut outs and no hot water, Again a sign of the type of service you will be getting.There is often drug use on site and fire alarms are set off by residence and left running all night. Management are fully aware of these issues and WILL NOT do anything about it.The emails responses to others below me with negatives experiences are in no way a representation of the customer service you will get. You’re lucky if you get a reply at all when you have an issue, let alone one that actually solves the issue.I have photographic and documented evidence I do not owe money including bank statements. The accounts team have changed my move in date on their system. I moved in on the 16th and it has been forged to say the 31st (My contract says 16th and so does the date my payment was made for when I first moved in) and when I sent this across is was completely ignored and I was just told I need to pay the amount, All my evidence was ignored.Save your sanity and your money from these gangsters and find accommodation elsewhere. It’s cheap for a reason.
Hi Taylor, thank you for taking the time to leave your feedback about our service. We are sorry that you have had this experience and have taken note what you have said to help improve our service for future tenants.
1/5
TrustpilotFinancial incentives for positive reviews, you couldn’t pay me enough.
I have never witnessed such an unprofessional organisation. I don’t use this term lightly but the way this company is managed is completely toxic. Not only is the way it’s ran questionable - when trying to make positive change it’s met with resistance. There is a reason the service is poor, as the turnover of staff is so high, due to the bullying nature of the company. Also, management seem to have a ‘let them wait’ attitude, which in my professional experience is disgusting when people are trying to move in to properties and have handed in notice on previous tenancies - to be left having to rent out hotel rooms etc. Not to mention the ‘standard’ of these properties - some of which have MUSHROOMS growing in the bathroom. Now at > £700 PM I would expect more. Obviously serious damp issues are being masked. We all know those mushrooms don’t grow overnight. In the last three months two tenants (that I know about) have also been woken up with ‘surprise’ guests one in the middle of the night. From previous tenants that somehow still have a key….! They were previously moved out whilst maintenance were fixing an issue, and then moved back in somehow whilst someone else was still living there. That could be dangerous! I mean, I would expect nothing more, I guess a company is a reflection of those working within it.So, if you want standard accommodation, with timely correspondence, treated with respect and professionalism. I would look elsewhere. If anyone spoke to me about using this subpar letting agency I would tell them to abandon immediately.Just to add following your generic response……I am not a former employee, this information is from currently employees and clients who have had dealings with Ocasa Homes. Positive, inclusive attitude to your business. If the above review is my ‘perspective’ then that comment is certainly from your ‘perspective’.
Good afternoon,Thank you for taking the time to share your feedback. We appreciate hearing feedback, including from our former employees and value your perspective. We understand that everyone's experience is unique, and we apologise if you felt dissatisfied during your time with us.At Ocasa Homes we strive to create a positive and inclusive work environment for all our employees. We are committed to continuously improving and addressing any concerns raised by our team members.We will take note of the feedback that you have provided and use it to help improve our systems and process. If you have further suggestions, we encourage you to reach out to our management or HR team to pass this on. Thank you once again for sharing your thoughts. We wish you the best in your future endeavours.
1/5
TrustpilotPoor company
Poor company, misleading aggreements so that the tenancy would be void, when complained about all they said was they would compensate me in return for positive reviews, would 100% not recommend anyone to live here
Hi Ben, I am sorry to hear that you have not had a good experience, we will take note of your feedback to improve our services in the future.
5/5
TrustpilotExperience review
Good experience so far, happy with the services provided by Ocasa Homes
Thanks Darren - great to hear!
5/5
TrustpilotA Stellar Experience at Saxon House, Derby - 5 Stars!
I started residing at Saxon House, Derby, managed by OCASA Homes, Midlands Team when I arrived in the UK for my postgraduate studies in October 2022, and my experience has been nothing short of exceptional. The property is not just a place to live; it's a home thoughtfully designed to meet the needs of an international student like me. The flat is modern, comfortable, and conducive to study and relaxation. The property management team, particularly the general manager, Charmaine, deserves special recognition for promptly addressing my concerns or queries when I moved in. Now that my postgraduate programme is over, I plan to return to my home country early next year. OCASA Homes should be rest assured that I will always commend them to fellow international students coming to the UK. Generally, I wholeheartedly give OCASA Homes a well-deserved 5-star rating. It has been a pleasure calling Saxon House Derby home, and I am grateful for the positive impact that the accommodation had on my overall study experience. Kudos to the general manager, Charmaine and her team for their dedication to creating a fantastic living environment.
Hi Oluwafemi - thanks for your review! We appreciate you taking the time to leave such positive feedback and it is fantastic to hear that you are enjoying your flat.
5/5
TrustpilotGreat landlord always there to help…
Great landlord always there to help great repairs system and very efficient service can't fault them would recommend them to everyone
Hi Terence, thanks for your positive review we are glad to hear that you are enjoying the property.
5/5
TrustpilotI’m a tenant since 5 months at Willow…
I’m a tenant since 5 months at Willow House Liverpool. I just have to say this company is very good. Thumbs up for Jo McMillan she just excels in any problem resolution, helping to sort out any problem even the ones that she doesn’t suppose to, guiding me to the right person always with sympathy, patience and excellent customer service. Thanks Jo for your help.
Hi Stefano, taking you for your positive review of our company and staff! We hope you have a lovely festive season.
4/5
TrustpilotGreat value for money
Great value for money - very responsive to maintenance issues, communication is consistent and was the easiest process when moving in. 2 weeks from enquiry to move in date with no hassles!
Hi Toni - wonderful to hear, we are glad you are enjoying renting with Ocasa.
5/5
TrustpilotOcasa are always on hand whenever there…
Ocasa are always on hand whenever there is a problem. They are very approachable & understanding, which is comforting.
Hi Tracy - great to hear, thank you for letting us know!
5/5
TrustpilotI have had a nice experience here so…
I have had a nice experience here so far, maintenance call is a bit slow. Kindly work on that
Hi Ama - thank you for your feedback, we will take it on board.
5/5
TrustpilotMy manager Jo is always helpful when I…
My manager Jo is always helpful when I have a problem. Recently had to move to emergency accommodation due to a leak and Jo made sure we got to the new flat okay and very supportive!
Hi Kay - thank you for your feedback, it is good to hear that you are having a positive experience with our staff.
4/5
TrustpilotPositive experience
The Midlands team have mostly been responsive and dealt with issues reasonably quickly. Sometimes hard to get someone on the phone when needed, but other than that, a positive experience overall!
Hi, thank you for your feedback glad to hear you are having a positive experience overall and based on resident feedback, we have changed our phone system so it should be easier to get in touch with our teams if needed.
5/5
TrustpilotAvonmore court has a nice and clean…
Avonmore court has a nice and clean environment. It also has the calm vibes that allow you rest well from a busy day. It has wonderful ensuite rooms and flats to rent. Anyone looking for a place to rent is welcome to join the tenants.
Hi Lois - thanks for your review, it is great to hear you are enjoying the environment of the property!
4/5
TrustpilotI have leased the same property for…
I have leased the same property for around 7 years. Any issues reported are usually resolved within a reasonable timescale.
Hi William - thank you for your feedback, good to hear!
4/5
TrustpilotVictoria House - Heritage Park
I’ve been living here at Heritage Park for just over 2 years. Overall it has been a great place to live, Sophie Jacques has been very responsive to any queries I have had during my tenency. Some minor issues which for the most part are rectified quickly so that’s why I have decided to give 4 stars out of 5.
Hi Michael - thank you for your feedback and your kind words about our staff, we will pass it onto them.
4/5
TrustpilotGood
It was good experience
Great to hear!
4/5
TrustpilotConsistent maintenance culture
Ocasa manages the property I stay. They are quite responsive and attend to issues as soon as possible. However, they need to fix or remove their phone system. They attend better to emails.
Hello - thank you for your feedback, we have taken onboard what our residents have said and changed our phone system to make it easier to contact us via call. Please do get in touch if there is anything specific we can help with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sunderland has the most, with 168 reviews rated 3.2 out of 5, followed by Leek (Belle Vue) with 167.
The 11 Ocasa Homes offices, by town:
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