Ocasa Homes Birkenhead reviews

★★★★★ 1/5

Trustpilot

STAY AWAY!!!!!!!!

As a tenant, I had an extremely stressful experience with Ocasa Homes in Norwich, UK at 12 Foundry Court, from day one through to the end of the tenancy. After one year, Ocasa Homes proposed a 10% rent increase tied to a 12-month contract renewal, which I found unreasonable given the ongoing issues throughout the tenancy. From the outset, it took over a month to resolve basic energy account problems due to poor coordination between Ocasa Homes and the energy supplier, including confusion about the property no longer having a gas installation. No clear instructions or manuals were provided for the use of the new and modern heating and hot water systems, which resulted in very high initial energy bills that I had no option but to pay. Day-to-day building management was also quite unsatisfactory. There was no access to recycling bins, rubbish collection was almost non-existent, and food waste was frequently left deteriorating in common and parking areas that residents have to walk through, creating unhygienic conditions and an obvious risk of attracting pests. Plus the hall and stairs have never been cleaned or vaccuumed, resulting in an unhealthy environment. Pictures are available. At the end of the tenancy, despite a check-out inspection report supported by comprehensive photographic evidence showing the property in good condition, Ocasa Homes attempted to retain a significant portion of my deposit, including vague charges listed as “Other” with no explanation whatsoever. The inspection photographs clearly do not support the deductions being claimed. Overall, this experience left me with the strong impression that deposit deductions are treated as routine rather than evidence-based, forcing tenants to pursue formal dispute procedures to recover their money. Based on my experience, I would strongly advise prospective tenants to stay away from this company.

Maria · 19 December 2025

★★★★★ 5/5

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I had a really positive experience with Tino Kuzhangaira

I had a really positive experience with Tino Kuzhangaira throughout our application and move-in process. Tino was professional, helpful and kept us updated at each stage, making the whole process much easier and less stressful. She was always polite and quick to assist whenever we had questions, and we really appreciated her support from the initial application through to arranging our move-in. Thank you, Tino, for all your help and excellent service. Loving our new apartment.Highly recommended!

Fungai · 2 September 2026

★★★★★ 5/5

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I have had a very positive experience…

I have had a very positive experience living at Park Place, and a big part of that is thanks to the excellent service provided by Yan Malboeuf. He has always been professional, friendly, approachable, and quick to help whenever I had a question or needed assistance. Every issue has been handled efficiently, and he always communicates clearly and respectfully. It is reassuring to know there is someone who genuinely cares about the residents and goes the extra mile to provide great customer service. Thank you, Yan, for all your support and dedication. I highly recommend Park Place and truly appreciate the excellent service I have received.

Andrei · 24 July 2026

★★★★★ 5/5

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Park Place - Ocasa Homes

I’ve lived at Park Place for just over 12 months, and the difference since Yan Malboeuf took over management in November ’25 has been genuinely noticeable. The overall standard of service has improved across the board. Yan is consistently responsive, communicates clearly, and deals with any issues promptly and professionally. Nothing ever feels like too much trouble, and it’s reassuring to know there’s someone reliable overseeing the building. Great service from Yan all round, his approach has made living here a far smoother and more positive experience.

Dan · 27 March 2026

★★★★★ 5/5

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Rebeca was a diamond

Had a viewing on 26th with Rebeca, they had shown me three properties within the Pearson Square area of Ipswich. After viewing the first two, seeing the third option which was the one I'd been viewing for a little while online, I was thrilled with it, a lot of jokes were made and I believe they could see the excitement on my face with how much I liked the property. They are very well informed about the properties and it was an honour to be shown around by them. Thank you Rebeca.

Adam · 27 March 2026

★★★★★ 5/5

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I would like to thank Tino for his…

I would like to thank Tino for his excellent support throughout my application. She made the whole process smooth, straightforward and stress-free, allowing me to move into the property very quickly. Tino kept me informed at every stage and was always helpful, professional and responsive. I really appreciate his support and would highly recommend her service.

Enos · 2 September 2026

★★★★★ 5/5

Trustpilot

Lounge room offered by Yannick

Although the apartments are great there is no place really to socialise with friends, so the lounge room has been a welcome addition to the building & allows residents to unwind. The friendly building manager Yannick offered it readily to us all, & graciously showed us around. It allows us to entertain guests outside of our apartments which are often too small to accommodate everyone. Yannick has been prompt with booking requests which streamlines the whole process.

Zeshan · 24 February 2026

★★★★★ 1/5

Trustpilot

Their management staff are unnecessarily rude

Their staff are unnecessarily rude. Had an interaction with a very rude management team member named kelvin and after that he instructed the reception not to answer my calls again, called for a few days with no response to a genuine complaint. the maintenance team just dilly dallies when you have an issues, reported an issue almost 2 weeks ago and we’re still going back and forth with send more evidence. And the paperwork to even get this place is so ridiculous, all that to deal with a shitty management. Overall I regret renting this place

Collins · 24 April 2026

★★★★★ 5/5

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Incredibly Patient and Helpful!

Finding a home in the UK and completing everything from Japan was quite stressful, but they were always so kind, patient, and helpful. Thanks to them, we felt reassured throughout the whole process and everything went so smoothly.

Rieko · 11 September 2026

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

Avoid avoid avoid! I was offered a bills included package in April 2023 for a studio flat by the regional manager. I had no issues until October 2025 where I got slapped with nearly £3000 of bills!!!!!! Turns out, Ocasa’s most basic service, providing a tenancy that reflects the current offer, is NOT a skill of theirs. They are trying to weasel out of the bills included offer due to giving me a contract that does not reflect the bills included offer I was told I would be getting with the flat they offered me. My outgoings for them alone have now gone up by 44% in the last year due to their negligent incompetence.

LJ · 26 February 2026

★★★★★ 5/5

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My experience was good thanks to Tino and Aby.

The experience was not bad. There was a number available to always reach out to and the reply was smooth, which makes the experience a good one. Thanks to TINO Also a big thanks to Abi, she’s always been helpful every time.

OMOBOLA · 6 August 2026

★★★★★ 5/5

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Rebeca was friendly and helpful right…

Rebeca was friendly and helpful right from the start of the renting process. She was knowledgeable about the site and answered so many questions for me as a first time renter, 100% recommend

Imogen · 17 September 2026

★★★★★ 5/5

Trustpilot

My experience

My experience has been awesome. The support I get especially since i moved in from Yan Malboeuf has been amazing. He’s always there and attend to me just when I need it. Since I moved in, I’ve booked the club house twice which has been another experience that makes the stay here at park place different.

David · 27 March 2026

★★★★★ 5/5

Trustpilot

New management for Carlisle property

Ocasa is a very mixed bag, it hasn’t been the most reliable during my time living at their property and I’ve had numerous issues with the building and the management, but as I’m leaving the new management that has been brought in are incredibly reliable and helpful and honest. Fingers crossed this will be the standard now from Ocasa team! Especially massive thanks to Josh Durcan, he’s taken time to really talk to myself and other residents to find out the issues we are having and is putting the wheel back on where old management let them fall. He’s been kind and approachable in a way you don’t see from most management in company’s and he will happily go the extra mile. He is what has made me give 5 stars on this review!

Megan · 17 May 2024

★★★★★ 1/5

Trustpilot

Issues with deposit

At tenancy end company kept 60% of my deposit due to minor cleaning issues and for the removal of furniture from the flat. Curiously their own inspection report pictures show an empty flat with no furniture and I left the flat in even cleaner condition than when I moved in. Frustrating as I've been always complimented by my previous landlords for returning their properties in pristine conditions. Unfortunately I didn't noticed how much bad reviews they have online before I signed up for the contract. I surely have gone elsewhere.

Utsa · 27 December 2025

★★★★★ 1/5

Trustpilot

Lived in the Carlisle flats for just…

Lived in the Carlisle flats for just under a year and did not have a positive experience!Cons:Lift was out of order the entire time (I lived on the 3rd floor)Internet was offline for 5months of my stay!My balcony door didn’t seal properly so had to have my heating on 24/7Multiple breaks happened within the flat that took forever to be fixed some never fixed.My take away is that the flats are not well kept. The Maintenance teams communication is pretty terrible and it can take weeks to get someone over the phone. I had logged so many complaints it was the only reason I was able to leave my tenancy early.

RyPhilip · 5 February 2024

★★★★★ 4/5

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TENANT FROM PEARSON SQUARE, PEARSON ROAD IPSWICH

I've been living here in Pearson Square flat for almost 10 months now. During the days of tenancy I would says that it was fantastic. Environment is quiet and peaceful who likes to rest after a long knackered day from work. Accessible to public transportation bus stop and nearby shops. However there's no perfect after all. My other concern about was poorly maintenance to clean the building flat vicinity. Slow responsive to complaint issues and sorting out problems. They took time to sorted it out. Right now, in my flat building we experiencing NO WATER HEATER for almost few days ago and we're difficult to connect with them for follow ups. It's annoying and frustrating. As in this kind of season it's difficult to do errands and having a shower with freezing water. Please upgrade your maintenance team. Overall. Living with Ocasa Homes was quite great. CRISTINA

Cristina · 22 January 2024

★★★★★ 1/5

Trustpilot

Thieves

Thieves! They forged my move in date to be incorrect (I have paperwork and bank statements proving otherwise) and are demanding I pay money I don’t owe. Next to no customer support and 0 morals. The accounts team have made 2 issues previously regarding money and this being the third (both times prior admitting the fault was made by them), the accounts are so bad In house they’ve even failed to file their own accounts properly (shown on companies house and the picture I’ve attached to this review, This is a sign of a failing company and to be wary of).In 2021 there was a 1 week period with constant electrical cut outs and no hot water, Again a sign of the type of service you will be getting.There is often drug use on site and fire alarms are set off by residence and left running all night. Management are fully aware of these issues and WILL NOT do anything about it.The emails responses to others below me with negatives experiences are in no way a representation of the customer service you will get. You’re lucky if you get a reply at all when you have an issue, let alone one that actually solves the issue.I have photographic and documented evidence I do not owe money including bank statements. The accounts team have changed my move in date on their system. I moved in on the 16th and it has been forged to say the 31st (My contract says 16th and so does the date my payment was made for when I first moved in) and when I sent this across is was completely ignored and I was just told I need to pay the amount, All my evidence was ignored.Save your sanity and your money from these gangsters and find accommodation elsewhere. It’s cheap for a reason.

Taylor · 18 January 2024

★★★★★ 1/5

Trustpilot

Financial incentives for positive reviews, you couldn’t pay me enough.

I have never witnessed such an unprofessional organisation. I don’t use this term lightly but the way this company is managed is completely toxic. Not only is the way it’s ran questionable - when trying to make positive change it’s met with resistance. There is a reason the service is poor, as the turnover of staff is so high, due to the bullying nature of the company. Also, management seem to have a ‘let them wait’ attitude, which in my professional experience is disgusting when people are trying to move in to properties and have handed in notice on previous tenancies - to be left having to rent out hotel rooms etc. Not to mention the ‘standard’ of these properties - some of which have MUSHROOMS growing in the bathroom. Now at > £700 PM I would expect more. Obviously serious damp issues are being masked. We all know those mushrooms don’t grow overnight. In the last three months two tenants (that I know about) have also been woken up with ‘surprise’ guests one in the middle of the night. From previous tenants that somehow still have a key….! They were previously moved out whilst maintenance were fixing an issue, and then moved back in somehow whilst someone else was still living there. That could be dangerous! I mean, I would expect nothing more, I guess a company is a reflection of those working within it.So, if you want standard accommodation, with timely correspondence, treated with respect and professionalism. I would look elsewhere. If anyone spoke to me about using this subpar letting agency I would tell them to abandon immediately.Just to add following your generic response……I am not a former employee, this information is from currently employees and clients who have had dealings with Ocasa Homes. Positive, inclusive attitude to your business. If the above review is my ‘perspective’ then that comment is certainly from your ‘perspective’.

Ruth · 3 January 2024

★★★★★ 5/5

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Positive beginnings with Ocasa Homes

My experience with Ocasa Homes has been pretty positive so far. I went for a viewing at Old School Lofts in Leeds and met with Brodie who was very helpful in ensuring that I was able to hold/reserve my place to apply for the apartment. She was understanding of my situation to find a suitable accommodation to relocate to in Leeds for work. The apartment looked well kept and in great condition, can’t wait to finalise the application process and be living there.

Ikponmwosa · 23 July 2026

★★★★★ 1/5

Trustpilot

Incredibly corrupt agent, avoid

Been renting with Ocasa for 2 years and they have never been perfect but we have given them the benefit of the doubt for so long until recently, when they decided to find excuses to charge us for every single thing they could get away with as well as finding ways to shift blame onto tenants and avoid doing maintenance. Our rent has gone up which we had to firm due to the cost of living crisis. Felt forced to resign to keep our property, and days after we resigned, they announced they will now charge us £20 per car for a car park that used to be free and one of the reasons we chose to keep the property. Their sister company runs the property bills and has consistently been overcharging us (£100 for water used by 2 people) under claims that they cannot meter it more accurately. And on top of everything, they have now started issuing emails implying a lot of maintenance requests received are not important enough to warrant their attention and threatening to charge for maintenance, but at the same time complain that tenants do not report issues that need resolving quickly enough. It genuinely feels like the direction the company is going towards is so money driven without any care and consideration for their tenants. We feel deceived and forced to stay for another year in a place with a rent that went up from £900 to effectively £990 which is way too much for the area we live in, not to mention the overpriced bills on top. Being cheated like that as long term tenants has been disheartening and we don’t think well rent with them ever again.

JC · 4 November 2025

★★★★★ 5/5

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A Stellar Experience at Saxon House, Derby - 5 Stars!

I started residing at Saxon House, Derby, managed by OCASA Homes, Midlands Team when I arrived in the UK for my postgraduate studies in October 2022, and my experience has been nothing short of exceptional. The property is not just a place to live; it's a home thoughtfully designed to meet the needs of an international student like me. The flat is modern, comfortable, and conducive to study and relaxation. The property management team, particularly the general manager, Charmaine, deserves special recognition for promptly addressing my concerns or queries when I moved in. Now that my postgraduate programme is over, I plan to return to my home country early next year. OCASA Homes should be rest assured that I will always commend them to fellow international students coming to the UK. Generally, I wholeheartedly give OCASA Homes a well-deserved 5-star rating. It has been a pleasure calling Saxon House Derby home, and I am grateful for the positive impact that the accommodation had on my overall study experience. Kudos to the general manager, Charmaine and her team for their dedication to creating a fantastic living environment.

Oluwafemi · 22 December 2023

★★★★★ 1/5

Trustpilot

These are just a couple of people who…

These are just a couple of people who don’t want to help at all. I was calling this company 5 times almost on a daily basis to chase the staff to send me information about the flat share I wanted. My initial enquiry form was not even looked at and they advertise units that are not available and just keep wasting time. Very unhelpful staff at the other end of the phone. Anyone can just open a company at this rate- no need for training or expertise. Just a bunch of template emails. No personal touch added. I am happy I didn’t need to get into any units before discovering how bad the service would have been. Even from the point of enquiry, it’s hassles. When you get into the property, you can imagine the service from there. 100% avoid!!

Yinka · 15 July 2026

★★★★★ 4/5

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Superb chic apartment for a fantastic price

I moved into Willow House in September and I must express praise for the apartment.I am so impressed with the blue sofa in the living area.Ocasa really gave us a very well made, high quality firm sofa.The fact that it's a deep rich navy blue, velvet sofa that looks chic and luxurious, and not the typical uncomfortable black leather sofa you see in other furnished rentals, just shows style, thought and good taste and I love it.The shower is the BEST shower I have ever had and I say that having lived in numerous Hotels/ Aparthotels and Student Halls previously.The shower head is firm, stays put, has great water power and it's not a messy experience of water leaking and going everywhere it shouldn't.The shower as a whole is well made and generous in size.The mattress in the bedroom was completely new, in its packaging, unopened (and again to my surprise) very well made and of good quality. It's firm and so lovely to sleep in. I just love it.Ocasa have really shown thought and attention to detail to things and I think the flat is pretty fabulous.I'm just really enjoying lounging around in the living area, having a shower and having a good night's sleep.So thank you Ocasa, Jo, Laura and the team

Baro · 20 November 2023