Ocasa Homes reviews in Sunderland, Leek, Birkenhead and 2 more

★★★★★ 5/5

Trustpilot

Rebeca was friendly and helpful right…

Rebeca was friendly and helpful right from the start of the renting process. She was knowledgeable about the site and answered so many questions for me as a first time renter, 100% recommend

Imogen · 17 September 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Incredibly Patient and Helpful!

Finding a home in the UK and completing everything from Japan was quite stressful, but they were always so kind, patient, and helpful. Thanks to them, we felt reassured throughout the whole process and everything went so smoothly.

Rieko · 11 September 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Rebecca was so helpful with the…

Rebecca was so helpful with the viewing, and I love the space.

Oluwatosin · 4 September 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

I would like to thank Tino for his…

I would like to thank Tino for his excellent support throughout my application. She made the whole process smooth, straightforward and stress-free, allowing me to move into the property very quickly. Tino kept me informed at every stage and was always helpful, professional and responsive. I really appreciate his support and would highly recommend her service.

Enos · 2 September 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

I had a really positive experience with Tino Kuzhangaira

I had a really positive experience with Tino Kuzhangaira throughout our application and move-in process. Tino was professional, helpful and kept us updated at each stage, making the whole process much easier and less stressful. She was always polite and quick to assist whenever we had questions, and we really appreciated her support from the initial application through to arranging our move-in. Thank you, Tino, for all your help and excellent service. Loving our new apartment.Highly recommended!

Fungai · 2 September 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

My experience was good thanks to Tino and Aby.

The experience was not bad. There was a number available to always reach out to and the reply was smooth, which makes the experience a good one. Thanks to TINO Also a big thanks to Abi, she’s always been helpful every time.

OMOBOLA · 6 August 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

I have had a very positive experience…

I have had a very positive experience living at Park Place, and a big part of that is thanks to the excellent service provided by Yan Malboeuf. He has always been professional, friendly, approachable, and quick to help whenever I had a question or needed assistance. Every issue has been handled efficiently, and he always communicates clearly and respectfully. It is reassuring to know there is someone who genuinely cares about the residents and goes the extra mile to provide great customer service. Thank you, Yan, for all your support and dedication. I highly recommend Park Place and truly appreciate the excellent service I have received.

Andrei · 24 July 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Positive beginnings with Ocasa Homes

My experience with Ocasa Homes has been pretty positive so far. I went for a viewing at Old School Lofts in Leeds and met with Brodie who was very helpful in ensuring that I was able to hold/reserve my place to apply for the apartment. She was understanding of my situation to find a suitable accommodation to relocate to in Leeds for work. The apartment looked well kept and in great condition, can’t wait to finalise the application process and be living there.

Ikponmwosa · 23 July 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Tino was helpful with my property…

Tino was helpful with my property search, she was friendly and answered my questions with ease

Mandi · 22 July 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Experience at Ocasa

My experience with Ocasa Homes has been very positive. Yan Malboeuf, the on-site manager at Park Place, has always been professional, friendly and helpful. He communicates clearly, responds quickly to any questions and goes out of his way to make things easier for residents. His excellent customer service is greatly appreciated, and I would happily recommend Ocasa Homes.

Nelson · 22 July 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Tino

Tino was brilliant. They really helped me with a maintenance request before my move-in and sorted it swiftly. Thank you so much!

Alex · 22 July 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Park place viewing

Had a brilliant experience with Yan malboeuf having a viewing at Park Place. Such a warm welcoming, very polite and easy to chat to. Brilliant customer service skills and exceptional knowledge. Definitely a credit to Ocasa homes.

Kiah · 22 July 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Tino was most helpful

Tino was most helpful, clarified the process and made it easy… what an Asset!

Moses · 21 July 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 1/5

Trustpilot

These are just a couple of people who…

These are just a couple of people who don’t want to help at all. I was calling this company 5 times almost on a daily basis to chase the staff to send me information about the flat share I wanted. My initial enquiry form was not even looked at and they advertise units that are not available and just keep wasting time. Very unhelpful staff at the other end of the phone. Anyone can just open a company at this rate- no need for training or expertise. Just a bunch of template emails. No personal touch added. I am happy I didn’t need to get into any units before discovering how bad the service would have been. Even from the point of enquiry, it’s hassles. When you get into the property, you can imagine the service from there. 100% avoid!!

Yinka · 15 July 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 2/5

Trustpilot

Poor security

The rooms in the shared flats are good size. However security is questionable. Had multiple parcels stolen, nothing was done when I called them. They will just tell you to send your parcel to somewhere else. They changed the locks on the doors, gave me a code that expired before they could give me and my roommate our new keys so spent 2 days locked in the building over the weekend, called their out of hours line and all the code they gave me was also wrong so was advised to just stay there until they come back to the office on Monday. Out of hours line almost got me locked out of the building.

Rose · 16 June 2026 · Ocasa Homes Birkenhead (33a Grosvenor Road)

★★★★★ 1/5

Trustpilot

I have regretted renting and living in…

Renting from Ocasa is waste of time and money. Avoid, avoid , avoid, run as fast as u can away I regret renting and living in ocasa homes at Ipswich on Pearsons road. I live in one of the rooms in the block if flats and for one month the kitchen sink was bad, stagnant water, when I just moved in oooo, I started emptying water outside to avoid the kitchen smelling, could not cook. this people said the repair would be done in January. It is an irriating and annoying experience renting from ocasa. I was asked to discussed with the coordinator in Ipswich office in March 2026 and till date, no response, was just ignored. Wa gba, review abi, we will share our experience truthfully.

Nneka · 2 June 2026 · Ocasa Homes Birkenhead (33a Grosvenor Road)

★★★★★ 2/5

Trustpilot

Ocassa as a company and specifically…

Ocassa as a company and specifically their management team, I wasn’t overall impressed & had a below average experience with them, I wouldn’t & can’t recommend

Leandro · 18 May 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 1/5

Trustpilot

Shite

Shite, avoid at all costs

Amelia · 15 May 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

Very good experience

Very good experience, I like the way they are organised and commitment to helping people. Not too crowded people for viewing. Keep it up

Adedolapo · 7 May 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 1/5

Trustpilot

Don't rent

Very poor, unprofessional customer service, and the complaints department doesn't address complaints or find solutions.

Brown · 30 April 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 1/5

Trustpilot

Their management staff are unnecessarily rude

Their staff are unnecessarily rude. Had an interaction with a very rude management team member named kelvin and after that he instructed the reception not to answer my calls again, called for a few days with no response to a genuine complaint. the maintenance team just dilly dallies when you have an issues, reported an issue almost 2 weeks ago and we’re still going back and forth with send more evidence. And the paperwork to even get this place is so ridiculous, all that to deal with a shitty management. Overall I regret renting this place

Collins · 24 April 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience with Yan Malboeuf.He is professional, responsive, and handle issues quickly and efficiently. Communication is always clear, and I feel well-informed about anything related to the property. Maintenance requests are dealt with promptly, and he shows genuine care for both the tenants and the property itself. Overall, his reliability and attention to detail make renting a smooth and stress-free experience.

Alicia · 31 March 2026 · Ocasa Homes Leek (Belle Vue)

★★★★★ 4/5

Trustpilot

Tino was the person who helped me out…

Tino was the person who helped me out several times. She is extremely good looking after people who want to acquire a space in The Picture house in Carlisle.

Fraser · 31 March 2026 · Ocasa Homes Birkenhead (33a Grosvenor Road)

★★★★★ 4/5

Trustpilot

Not sure about the flat but good employees

Had mixed feelings with certain aspects but some of the employees saved my outlook. Yan who looked after apple building was always friendly and was great to talk to. Sorted out problems very quickly and communicated well. When I wanted to move out early, I was looked after for a period of time. Ocasa looked for new tenants on my behalf which other letting agents wouldn't do.

Brad · 30 March 2026 · Ocasa Homes Leek (Belle Vue)