5/5
100% profesional. No dramas, everything very clear and they respond quickly to any queries. You couldnβt ask for any more
Agent replied Β· 22 March 2024
Thank you Stuart pleased all went OK π β¦

Trusted Agent profile Β· Kent
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766 reviews across 3 offices and 2 platforms
Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 766 reviews on two platforms, rated 4.7 out of 5 overall.
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Oakwood Homes's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oakwood Homes and its branches won ESTAS awards in two years, most recently 2025.
ESTAS winners in two years, the group and its branches: 2025, 2023.
2025 1 Best in Postcode ESTAS 2025 winners
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 570 reviews on Google only. Show every review
5/5
100% profesional. No dramas, everything very clear and they respond quickly to any queries. You couldnβt ask for any more
Thank you Stuart pleased all went OK π β¦
5/5
Very friendly and diligent service. All of the staff were helpful in making our move happen and quick to respond to our enquiries.
Thank you Rob, so pleased we could help π β¦
5/5
Kate and the team have managed my property for 6 years and ive always found them to be excellent with their communication and responses. I'd highly recommend them.
Thank you Ian - and thank you too for your valued business π β¦
1/5
Don't bother wasting your time to request viewings on a property if you claim any kind of legacy benefits and don't have a guarantor. Was told because I'm in receipt of DLA (for my disabled child) I'd need a guarantor. This was before she even asked for my income, my savings (which I have plenty of) excellent credit, a good landlord reference etc. Just straight up said I wouldn't pass referencing. When I questioned whether they can do that (because it IS discrimination) she said "no because we can still offer you a viewing, you just wouldn't get the property". So it's okay to waste my time but it's not discrimination? π€ She also told me that all local letting agents will have that same criteria as they use the same referencing company - not true and also, i have not needed a guarantor so far because I have a decent income, savings and clear credit.. Just another unethical and immoral letting agent that are part of the housing crisis problem.
Sorry to hear you arenβt happy Sara. We use set procedures to comply with our landlords requests and legislation and sometimes it wonβt always work out. Good luck with your future search.
5/5
We were referred to this estate agents by a mutual friend. So, glad they did, the service we have experienced has been outstanding. We were given all the information we required and also given good advice. We would definitely pass on our recommendations to other people.
Rally great to hear Sally - thanks for all your business. π β¦
5/5
Great service, friendly and professional
Thank you Integritas Management π β¦
5/5
Really great service Adam was really amazing highly recommend
Thanks Stephanie so pleased we could help. π β¦
4/5
Helpful, friendly interaction 100%
Thanks Carole π β¦
4/5
There are stand out members of the team such as Madeline and Kate
Thank you Augusta π β¦
5/5
Rating only, no written review.
Thank you Daphne π β¦
5/5
Rating only, no written review.
Thank you Kenny π β¦
5/5
Oakwood homes have been so great to deal with, I met with a few local agents when looking for a property but these guys stood out a long way for their service. Highly recommended, Craig in particular.
So pleased to have been able to help Hannah - thank you π β¦
5/5
They are like the family you never had, always there to help and advise, whatever the questions. Life was and is made easier with Oakwood Homes with you, from initial contact and final fair well. Thank you for taking the time to care. Clive.
Thank you Clive - a pleasure to help π β¦
5/5
Adam, Craig and Suzanne at the Margate branch have been outstanding in their selling of mums house. They were very understanding as this sale was after mum passed away and the whole process from start to finish has been great. We have been kept informed and up to date every step of the way. 9 weeks and 2 days from acceptance of offer to completion! Great job Oakwood Margate.
Thanks Sara π β¦
5/5
Rating only, no written review.
Thank you Alan π β¦
5/5
As a tenant under the care of Diane, our esteemed property manager, I am thrilled to share my experience and express my sincere appreciation for her exceptional management of our property. Diane's unwavering dedication, professionalism, and genuine concern for the well-being of tenants truly set her apart as a remarkable asset to the field of property management. From the outset, Diane has consistently demonstrated a remarkable level of attentiveness and responsiveness to our needs as tenants. Her proactive approach to addressing maintenance requests, her timely communication, and her genuine concern for ensuring our comfort and satisfaction have made our living experience truly exceptional. It is evident that Diane is deeply committed to fostering a positive and harmonious environment for all tenants under her care. Diane's exceptional communication skills and approachable demeanour have made it effortless for me to voice any concerns and seek assistance when needed. Her genuine interest in ensuring that all needs are heard and valued has undoubtedly contributed to a sense of community and well-being within our property. It is clear that Diane not only manages properties but also cultivates a sense of home for those under her care. Furthermore, Diane's swift resolution of any issues that arise, her proactive measures to maintain the property's quality, and her respectful and professional demeanour have consistently enhanced our living experience. Her dedication to upholding high standards of property maintenance and her genuine concern for our well-being have not gone unnoticed, and we are truly grateful for her unwavering commitment to excellence.
Thank you Claire for your comprehensive review. We are so pleased everything has worked out well π β¦
5/5
Rating only, no written review.
Thanks Sitara π β¦
5/5
Outstanding care no photo of course
Thanks Clive π β¦
5/5
five stars to Oakwoods all roundPositiveResponsiveness, Quality, Professionalism, Value
Thanks Eunice π β¦
5/5
I've recently had the pleasure of liaising with Jessye Abbs at Oakwood Homes and felt compelled to leave a 5* review due to her outstanding customer service.
Thatβs great to hear thank you Sophie π β¦
5/5
Friendly knowledgeable people, make stressful times that little bit easier
Many thanks Terena π β¦
5/5
Jessye was very polite, professional and knowledgeable.
Thank you Ryan - good to hear π
5/5
I have just been accepted to move into our dream home in Ramsgate, I have to say, the level of service provided from staff throughout the process has been amazing, the application and viewing process was extremely prompt and efficient and communication has been excellent, things have run smoothly which is perfect especially during the challenging time of moving home.
Thank you Constantine - and every good wish for your new home π β¦
5/5
As an accidental landlord living 400 miles from my property in Margate, the lettings team at Oakwood Homes have been a godsend since they took over managing the flat around 5 years ago. Recently my long term tenant moved out of the area, so I liaised with the wider lettings team. They quickly found a new tenant and offered excellent advice on multiple aspects of the process - communicating efficiently throughout. I can't recommend Oakwood Homes highly enough for letting a property in Thanet.
Thank you Rebecca - so pleased we have been able to help. Thank you too for your business π β¦
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Margate has the most, with 681 reviews rated 4.7 out of 5, followed by Birchington with 252.
The three Oakwood Homes offices, by town:
Yes. In The Trusted Agent 2026 awards, Margate won Platinum. At the ESTAS 2025 awards its branches won 1 Best in Postcode award. The group and its branches also won ESTAS awards in one earlier year.
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