Trusted Agent profile · Kent
★★★★★
766 reviews across 3 offices and 2 platforms
Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 766 reviews on two platforms, rated 4.7 out of 5 overall.
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Oakwood Homes's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 570 reviews on Google only. Show every review
4/5
GoogleMoving home is always stressful. Oakwood helped me find a flat quickly and, despite some minor hiccups, got me in there before I started my job. Thanks to Stacy, Amy and Claire for you hard work and help.
Thank you Sanjivan hope all went well
4/5
GoogleVery helpful, on the ball, a relaxing experience, deal with them again.
Thanks for your feedback Michelle. Have a great Easter break.
5/5
GoogleWould definitely recommend Oakwood Homes, brilliant customer service. Louise was very helpful as were all of the staff. 5 stars!!
Thanks Jeanette - hope all goes well. Happy New Year!
4/5
GoogleThe lettings team are incredibly helpful for first time private tenants; Lorraine was an integral part of us getting what we really wanted and made sure we understood every step, Leonie (pre-maternity leave) was lovely and bubbly which made it feel less intimidating when house checks were due and we cannot fault accounts which have been seamless. We have been renting through Oakwoods for almost 2 years now. Sometimes contact is a little slow since Leonie's mat-leave when asking about issues or whatever else but nothing too dire. The only thing we would question is the deposit requested for a pet which is half one month's rent which is 4 x what we actually paid to adopt our two cats!
Thanks for your feedback hope your future plans all work out ok.
5/5
GoogleI needed to assist my brother who has difficulties in finding a flat and went to Oakwood. Oakwood, have from start to finish been outstanding in their understanding of the situation, Maddie dealing with the search and negotiations between the landlord and I, and Amy dealing with the referencing. Polite, knowledgeable and efficient. It has been a pleasure dealing with them.
That’s good to hear Simon, pleased we have been able to help and thank you for your kind review.
5/5
GoogleEveryone at Oakwood was great at getting me into my new home. The process was quick, easy and they were very helpful with everything. Especially Stacy Cade at Margate and her colleagues Claire, Amy and Ethan. Brilliant service.
Great to hear thanks Christopher.
5/5
GoogleOakwood Homes Letting team were great in arranging tenants for me quickly and efficiently. They were very knowledgeable and guides me through all the steps required. I will use them again. Thank you so much guys.
Thanks Christel - glad we can help.
5/5
GoogleRating only, no written review.
5/5
GoogleOutstanding customer service from Ethan, polite friendly and professional. Really felt like a valued customer, at each point along my journey I was kept informed of listing changes and new listings that would suit my needs. I would highly recommend using Oakwood homes if you want a stress free experience.
Thanks for taking the time to let us know Anthony - all the best with your future plans.
1/5
GoogleAs a tenant.. AVOID. The service was ok from the letting agents to begin with. 1st issue, they sell your data so you a bombared with nusinance calls, this is after we both opted OUT, with accounts opened up with new companies without autherization. The accounts department is stuck in the 80's, we had to wait for 5 days for a card payment to process, even once approved at a terminal, which suggests there is not faith in the banking system or do not know how to run their accounts department. To make matters worse, the advised me 4:30pm, the day before you move. Having had no emails from the them since paying the referencing fees, the call was anyones worst nightmare. The house was filthy, this was a shame as they had inspected in a the previous day. All in all just another dodgey company...
We are very so sorry to hear that you are not satisfied with the service you have received from Oakwood homes, this is most unusual, so would like to address this with you personally; to make sure we have the correct tenant (as your name is not shown) please call 01843 222700 and ask for Teresa Dickinson, Lettings Director. To put your mind at rest, all data is fully protected under GDPR. Tenants are always asked for consent to agree that their data may be released on completion to a third party utility provider to ensure they are receiving the most competitive quote on the market. Our terms concerning payments are laid out to tenants once their offer has been accepted and unfortunately we are governed by the relevant banks/credit card companies as to their clearance time. Whilst it will show as an immediate debit to the client’s account these can be cancelled or ‘clawed back’ as payments, so it is due diligence on behalf of our Landlords that all card payments reach our account before we can commence a tenancy. We offer the option of bank transfer of funds for immediate payments where time is of the essence. When a property is not fully managed by us, we have limited control of the level of cleanliness and can only make recommendations to the relevant Landlord. Once again please accept our apologies if you have been unhappy with our service and we look forward to hearing from you so that the issues you have experienced may be addressed personally.
1/5
GoogleAs a tenant.. AVOID. The service was ok from the letting agents to begin with. 1st issue, they sell your data so you a bombared with nusinance calls, this is after we both opted OUT, with accounts opened up with new companies without autherization. The accounts department is stuck in the 80's, we had to wait for 5 days for a card payment to process, even once approved at a terminal, which suggests there is not faith in the banking system or do not know how to run their accounts department. To make matters worse, the advised me 4:30pm, the day before you move. Having had no emails from the them since paying the referencing fees, the call was anyones worst nightmare. The house was filthy, this was a shame as they had inspected in a the previous day. All in all just another dodgey company...
We are very so sorry to hear that you are not satisfied with the service you have received from Oakwood homes, this is most unusual, so would like to address this with you personally; to make sure we have the correct tenant (as your name is not shown) please call 01843 222700 and ask for Teresa Dickinson, Lettings Director. To put your mind at rest, all data is fully protected under GDPR. Tenants are always asked for consent to agree that their data may be released on completion to a third party utility provider to ensure they are receiving the most competitive quote on the market. Our terms concerning payments are laid out to tenants once their offer has been accepted and unfortunately we are governed by the relevant banks/credit card companies as to their clearance time. Whilst it will show as an immediate debit to the client’s account these can be cancelled or ‘clawed back’ as payments, so it is due diligence on behalf of our Landlords that all card payments reach our account before we can commence a tenancy. We offer the option of bank transfer of funds for immediate payments where time is of the essence. When a property is not fully managed by us, we have limited control of the level of cleanliness and can only make recommendations to the relevant Landlord. Once again please accept our apologies if you have been unhappy with our service and we look forward to hearing from you so that the issues you have experienced may be addressed personally.
5/5
GoogleAbsolutely great service from Adam Spickett, Craig Durrant and the team. We had our flat with another agent which didn’t work out. I remembered when Oakwood first opened many years ago and thought I’d try and see if they were any good. Being overseas made it harder to find someone we trusted as once bitten twice shy. However, from the moment as a team they took the the time to appraise, skyped us at a time convenient to us, listened to our hopes for a sale, gave us constructive feedback and put it on the market made our journey smooth and full of energy. We sold well within their estimated time and the sale progressed in the background with the handelling it at our request. We couldn’t thank the team enough for their professionalism, genuine care and flexibility to get us a great price and easy sale. We without question would recommend.
Thank you Kat for taking the time to share your experience of Oakwood homes. We appreciate having had the opportunity to work with you - good luck with your future plans!
5/5
GoogleI have recently purchased a property through Oakwood Homes Birchington branch. All the staff, Hayley, Christal and Steve were extremely helpful throughout the lengthy process. Because of a problem with the lease I had the unfortunate experience of having to withdraw from a property I as purchasing ten weeks into the proceedings. I didn't want to break the chain on my sale so Hayley devoted an entire afternoon taking me to alternative properties and I was fortunate to immediately find a property that was even better than the one I was originally buying. There were no hold ups and together with the help of Liz Dack, my lawyer at Boys and Maughan, we caught up and completed within the original time scale. At a time of buying and selling we need both practical and emotional help and all the staff at Oakwood (and Liz) were exceptionally supportive during this stressful time.
🙏 …
5/5
GoogleRating only, no written review.
4/5
GoogleHi like to a big thank you to James he was very helpful and professional young man who lam sure he will go far in he's profession thanks Mrs K Cameron
5/5
GoogleI'd like to commend Christel in the Birchington office. She couldn't have been more helpful with my property search. She rung me weekly with properties to view, or simply to find out how my search was going. She was always so cheerful, friendly, helpful and professional, and made my search much more pleasant. A delight to talk to.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Margate has the most, with 681 reviews rated 4.7 out of 5, followed by Birchington with 252.
The three Oakwood Homes offices, by town:
Yes. In The Trusted Agent 2026 awards: Oakwood Homes, Margate won Platinum.
Tell us what you need and up to 3 trusted local agents will be in touch.
